Acer Aspire 5742 :: Unauthorized Windows 7 Message For Factory Loaded OS
Jan 15, 2015
I have an Aspire 5742 factory loaded with Windows 7 and it worked for 3 years. Now, Microsoft is sending me 'Unauthorized Windows' messages. The hardware has not changed. Microsoft checked and said my OEM product key is fine. Restoring to a previous point failed to fix problem. I just ordered the eRecovery DVD. Is there a way to fix this without wiping the system and starting over? I have a LOT of software installed that I will hate to lose. BTW - my best guess is that malware caused this
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Jan 23, 2015
I have an Aspire 5742 factory loaded with Windows 7 and it worked for 3 years. Now, Microsoft is sending me 'Unauthorized Windows' messages. The hardware has not changed. Microsoft checked and said my OEM product key is fine. Restoring to a previous point failed to fix problem. I just ordered the eRecovery DVD. Is there a way to fix this without wiping the system and starting over? I have a LOT of software installed that I will hate to lose. BTW - my best guess is that malware caused this.
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Oct 26, 2014
I bought this Z710 new but I get a message saying "The battery is unauthorized". Also the battery indicator stays at "0% available (plugged in, not charging)." If I unplug the power cord, the laptop powers off cold. It has always been this way. This is a problem for me because I want to upgrade my BIOS but I can't because I get an error stating "Battry is too low (0 < 30 ). Please charge your battery to 30%." when I try.
How do I get this laptop to start interacting with its battery? I have already tried taking it out and putting it in again and rebooting.
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Sep 3, 2014
I own an Acer Aspire 5742, model no. PEW71. It is running on Windows 7. I included a vid for you to see what the problem is: [URL] ....
So, as you can see, the computer can be turned on, but it doesn't get through the acer screen on to the windows picture, and it automatically reboots and shuts itself down again over and over again. This has happened in the past, but the repairers have reset the operating system and BIOS. They also switched the hard disk for a new one, but this could be because of some other problems I was having (USB channels weren't working).
Everything worked fine for a month or so, and then it happened again. I myself am thinking about the motherboard being damaged.When this happened in the past however, I was still able to turn on my PC sometimes, so I was also able to save my files. Now on the other hand, I can't get the computer on anymore. The most important thing to me is saving the files. After that, I'll take it away for reparation again, where they will probably delete everything again (I can't commicate with the repairers myself, so I can't discuss terms or anything).
At the end of the vid you can see me turning off the computer by pulling out the adapter. Removing both the adapter and accu is the only way the computer can be turned off. Even shutting it down by pushing the on/off button for 5 seconds will not prevent the auto re-boot.
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Jan 14, 2015
At some point during the day, the sound on my Acer Aspire 5742 (running on Windows 7) ceased to function. There is no sound on any internet browser, and the normal notification audio is also not playing. I have checked the mixer and everything is fine. I have checked the speaker properties, which says that the Realtek Audio speakers are enabled and working properly. However, when I try to test the speakers a message says 'Failed to play test tone'. The weird thing is that Spotify is playing totally normally. I have tried shutting down Spotify and restarting it. I have tried turning my computer off and on again.
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Sep 23, 2014
Got an acer 5742 running windows 7. All of a sudden the display has stopped working.
It boots fine and the display works up to the point of "starting windows". I see the windows logo for a bit then it goes off.
If I plug into an external display it works fine. In graphics properties, the display isnt even listed (only the external display shows up).
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Oct 28, 2014
dim and brighten....sometimes as frequently as every 20 seconds. happens when im not plugged in!
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Dec 26, 2014
I'm sure I have a virus that won't let me do a full scan on Windows Defender (only quick). It won't list ACER's eRecovery option. How may I do a factory reset? This is an ACER Aspire 5742-7653.
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Oct 22, 2014
I have a "Hive" error message that displays on a blue screen. Windows does not load. Any wa getting this machine going ....
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Oct 19, 2014
I have a "Hive" error message that displays on a blue screen. Windows does not load.
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Jan 18, 2015
I have an Aspre 5742 which is a couple of years old now. It is running Windows 7. I have been trying to output the display to my TV but it is not working.
When using the HDMI connector there is no output whatsoever. I have followed the suggestions on the Acer website about detecting connected monitors but this does not detect my TV ...
When using the VGA output the deTect function detects the presence of the TV but the TV does not detect the computer.
I have connected another computer to the same TV using the same cables (HDMI and VGA) and everything works just fine.
I have updated the video drivers on the Acer but there is no change.
A few months ago we had to change the hard disk as the original packed in. I put in the same model disc as I took out and reloaded tyhe software from the rescue disc. Prior to this the HDMI worked perfectly.
TV is a Sony Bravia
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Feb 25, 2015
I'm reformatting my HD and it gets stuck on 31 of 32 in the cleanup stage. I had this happen last time I did a reformat but I forgot how I fixed it. I have an Aspire 5742 using Windows 7.
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Dec 7, 2014
I have been using this small utility for caps lock on a 5742 using W7 Pro and it works well. The 5742 doesn't have a caps lock light or indicator built into from Acer, so one have to come up with something.
This program will place a red "x" or green "check" in the taskbar letting you know if you're in caps lock and will also produce a small "beep" after a few letters typed in if in caps lock.
[URL] .....
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Sep 23, 2014
Got an acer 5742 running windows 7. All of a sudden the display has stopped working.
It boots fine and the display works up to the point of "starting windows". I see the windows logo for a bit then it goes off.
If I plug into an external display it works fine. In graphics properties, the display isnt even listed (only the external display shows up).
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Nov 7, 2014
I have an Aspire V3 which has become very crippled. As the laptop was not in my care before now, I had tried to use the Restore Factory Settings option in the Recovery Management tool, however when I click the button to restore, nothing happens.
I have tried running windows 8 in safe mode as well as pressing alt-f10 on start up. Nothing seems to be working. Is there any way I can reset this short of using a pre-made recovery disc?
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Nov 14, 2014
I have an Aspire V3 which has become very crippled. As the laptop was not in my care before now, I had tried to use the Restore Factory Settings option in the Recovery Management tool, however when I click the button to restore, nothing happens.
I have tried running windows 8 in safe mode as well as pressing alt-f10 on start up. Nothing seems to be working. Is there any way I can reset this short of using a pre-made recovery disc?
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Dec 23, 2014
Acer aspire 5742. Installed new hdd. I bought recovery disk. Inserted recovery disk selected top option, inserted dsk1 when asked then dsk 2 when asked. dsk did not run error bootmgr missing ctrt/alt del to restart. Does nothing same error comes up. removed dsk tried again same thing. removed dsk shut down inserted recovery dsk to try to start over. same error.
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Feb 18, 2015
My Acer 5742-7653 is stuck in reboot loop. It starts to load Windows 7, and then the screen goes black, and it beeps a bit, and theen starts over again. The F2 button no longer gets me into Setup. And the F12 doesn't work. I can't get into SafeMode or Setup. When the problem first began, I could sometimes get into Setup and boot from an external HD which as a diskImage.
I used to be able to remove battery, and remove HDD and RAM, and then it would boot up from the external HD. To get through a busy period at work we set the power option so the computer would never shut off. But this is creating problems with all the Firefox, Adobe and Windows updates that want to run.
This is running on Windows 7, 64bit.
How can I determine if this is a problem with the HDD, or the RAM? or Motherboard? What else could it be?
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Sep 6, 2014
I don't have the option D2D listed in the BIOS >> Main - so I can't turn it on :-) and going to F10 while booting has no effect. When I examine the disk (out of the computer) I do see drives C: and RECOVERY(Y
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Sep 7, 2014
I don't have the option D2D listed in the BIOS >> Main - so I can't turn it on and going to F10 while booting has no effect.
When I examine the disk (out of the computer) I do see drives C: and RECOVERY , so what to do next?
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Sep 3, 2014
i cant Able to install wireless network adapter in my laptop..I downloaded all updated drivers from Acer website but still its missing and not able to connect WIFI.
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Dec 13, 2014
Acer aspire 5742. HDD crashed. I nstalled WD HDD. Booted with recovery disk. 1st screen US english next. second screen no OS in box. tried restore with image you have created earlier. could not find image. tried other recovery tool, Recovery Management. will not let me click on completely restore system to factory defaults. If I go back and click install drivers the disk has many applications and drivers. Put the old HDD back in and booted from disk. It allowed me to click on restore to default but when finished and restarted nothing. restarted wit f2 and with old drive in shows no HDD
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Sep 18, 2014
My laptop doesnt boot. when i turn it on, blue lights r shown for power and hard disk. but nothing on the screen. and it restarts by itself.
Model: acer aspire 5742
OS: windows 7
Processor: intel p6100
ram: 3gb
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Mar 9, 2015
On mostly when my charge is 96% the charging light starts blinking red continuously , some thimes it does not charge the laptop too , but after some time it starts again.
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Sep 25, 2014
I've had my netbook for a few years and this error message has been appearing bottom right since I got it. Both USB ports have always worked fine. Device manager it shows a USB controller as not recognised by Windows. f I try to 'update' it says wndows doesn't recognise it. I can disable it but of course it renistalls on reboot and the message starts again.
I ignored it as it didn't do any harm. Recently I did a factory reset expecting this to do the trick but it didn't. I also updated the bios to v2034 I think but there's not much content to it so I've not got any USB options there.
I'm wondering if there are chipset drivers I need to get, though the Acer site doesn't offer anyting new there.
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Oct 12, 2014
I hit enter eight times, and I get a choice of entering a password or continuing, when I continue I can go on to windows. If I choose enter a password I get a blue window with a KEY. I can take the eight digit number key, and enter it in a program on another computer, 'allservice.ro/acer' which gives me the password. I enter the password into my laptop (acer aspire E1-531-2438) and it leaves the blue window, and I can continue either with the HDD loading windows 7, or I can load a cdrom or dvd.
This is great. But if I reboot, and hit F2, I enter the BIOS, and choose security, and I see that the HDD password is still set. If I hit enter, I can enter the HDD password, but when I enter the one I just used, it tells me it is invalid.
I have also tried to kill the power, and startup again going into BIOS, but the HDD password I just used is still invalid.
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Nov 10, 2014
I am having difficulty booting Windows 8 on my HP Envy 4 Ultrabook. Firstly when I try to login to Windows using my Windows 8 password it says "The User Profile Service service failed the sign-in. User profile cannot be loaded".
Then following advice from other online support forums including this one, on restarting the computer then pressing F8 repeatedly I get the following message: "Boot device not found. Please install an OS on your hard disk. Hard disk (3F0).
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Sep 24, 2014
I have a Compag Presario CQ57 with windows7, "it said that the profile couldn't be loaded," so the question is how do I get in my computer to open it up to work on this problem or resolve it or how do I over ride the guest side so that I can get in on that side I forgot the password I set up on that side. how to get into the other user side I forgot the login password for this guest side I set up.
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Aug 29, 2009
My Father has given me his Acer Aspire 5315. It is full of stuff i dont even need. It is quite slow aswell. I was just wondering is there a way i can delete all programs but keep Windows. I would like it so it exactly how it was in it came out of the box with all drivers installed. I only want to do this because i dont have a Windows Vista Disc or any Driver's for the laptop.
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Sep 28, 2008
i am trying to restore laptop with restore cd's that was supplied, the problem is that i can get the alt f10 system to work as it just constantly beeps till i let it go. i have read through threads that talk about a recovery partition but not technically minded so i dont know if this has one or how to find it.
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