Acer Aspire 5742 :: Recovery Disk - Could Not Find Image To Restore
Dec 13, 2014
Acer aspire 5742. HDD crashed. I nstalled WD HDD. Booted with recovery disk. 1st screen US english next. second screen no OS in box. tried restore with image you have created earlier. could not find image. tried other recovery tool, Recovery Management. will not let me click on completely restore system to factory defaults. If I go back and click install drivers the disk has many applications and drivers. Put the old HDD back in and booted from disk. It allowed me to click on restore to default but when finished and restarted nothing. restarted wit f2 and with old drive in shows no HDD
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Dec 23, 2014
Acer aspire 5742. Installed new hdd. I bought recovery disk. Inserted recovery disk selected top option, inserted dsk1 when asked then dsk 2 when asked. dsk did not run error bootmgr missing ctrt/alt del to restart. Does nothing same error comes up. removed dsk tried again same thing. removed dsk shut down inserted recovery dsk to try to start over. same error.
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Sep 23, 2014
I had to buy the recovery disk for my Aspire V5, when I start I change the bios to UEFI with secure enabled, then I use the disk Recovery System, once that I´m in the Acer Console Management, and I Selected the restore full, a pop up came with the message "Please Change your bios to Legacy¨ so I click on the exit button, and I enter to the bios and select the legacy mode, then the acer console management starts and says that the systems recovery fails because this is only for UEFI mode. So I dont know what to do, I have another 4 disk for the recovery but none of this is a booteable disk. Also I tried with UEFI and boot secure disable and same result .
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Nov 27, 2008
Im only just burning the factory DVD restore of my system via Acer eRecovery Management. I should have done this a long time ago right when I first recieved my laptop. What ends up on the factory restore DVD?
Another question, my laptop really has noticably slowed down since purchase. I know this is natural...especially as I currently have lots of games installed...only 9GB currently free on C.
This free space varies drastically day to day as restore points seem to automatically be generated by vista. I think this automatically takes place when vista downloads and installs updates. How can I change this? It's annoying as I have a consitently fluctuating amount of free space on C..I frequently delete these points using Tune Up Utilities 2008 which brings me back to the norm.
Also, the D partition seems like a huge waste of space to just leave as it is. There are 103GB free on this partition with only two windows folders existing on there. I have never touched this partition thinking it is there only for disaster situations, like if vista dies and wants to make an image of itself here.
Is this correct or can I move other files onto this partition? Will this increase performance?
Im just trying to increase the speed of my laptop day to day workings. My girfriend was saying that the D partition can maybe be somehow partitioned to speed up the laptop?
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Feb 25, 2015
I'm reformatting my HD and it gets stuck on 31 of 32 in the cleanup stage. I had this happen last time I did a reformat but I forgot how I fixed it. I have an Aspire 5742 using Windows 7.
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Jun 23, 2009
where i can download a free restore disk for my acer aspire 5315? it crashed recently and took all the contents of my hard drive with it in the process, and it never came with a backup disk.
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Nov 24, 2014
I bought this new acer E5-771-378y , windows 8.1 and I want to get it all set up for him before Chrismas. Why can I not use a dvd disk for the recovery restore disk? It keeps telling me to insert a 16 gb usb. I don't have a free USB to use and I would prefer to put it on disks like I have done for every other computer I have owned.
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Dec 19, 2014
So as soon as I got my brand new Y50-70, and before doing anything on this laptop (not even installing new software), I went tried OneKey Recovery only to discover that it is broken.
I then tried my luck with Windows Recovery (the one provided with every Windows 8.1 copy, not unique to Lenovo):
I first went through system image creation on a recovery drive (1TB WD Elements USB HDD):
1. Find it on Control Panel:
2: Select it (Recovery option):
3. Create a recovery drive:
4. Selected the F: drive (1TB, it's not a *flash* drive just an ordinary USB hdd, does it matter?):
5. Got a nice warning (indeed, this process reformatted the drive, to 32GB only, why 32GB and not the full 1TB?)
Now... let's see if I can restore from this newly created system image:
1. Rebooted from the newly created Recovery Drive (it actually boots!):
2. Selected "Use a device", then received this menu:
3. I selected EFI USB Device. It then went to an intermediate Lenovo boot splash:
4. And shortly after that (without me doing anything) a new prompt, to choose a language:
5. I selected English and then, got prompted for keyboard layout:
6. The system then system to restart again from the Recovery Drive, only to prompt me again with the "Choose an Option" screen (as in step #1). So, I selected "Troubleshoot" this time:
7. I then selected "Advanced options", and received this screen:
8. I then selected System Image Recoery and received this screen:
9. I selected the only option available (Windows 8.1), then got this "Cannot find system image":
10. Why??? I clicked cancel and I was prompted to select an image:
11. So I clicked Next, but got nothing to select:
12. Clicking the Advanced button only provides irrelevant options:
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Sep 25, 2014
I had a hard disk fail and had to reinstall Windows 7 on a new disk, but I could not read the COA. I ordered the recovery disks and now have a slight problem. When I try and boot to the System Disk 1 I get a no bootable media on disk message. I installed Windows 7 from a DVD I have for another computer and it works fine, but I can not validate Windows. How can I make the laptop run System Disk 1?
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Oct 20, 2014
I have an Aspire V3-772G. I can't create a recovery drive anymore. I ran reagentc.exe in command-prompt and it's pointing to the correct recovery location, but Windows RE is disabled and for some reason I can't reenable it.
Here are some screenshots to describe the problem :
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Feb 3, 2010
I was given a broken 5600 - if I could fix it, it was mine. I fixed the electrical fault, but also foolishly deleted the hidden partition 1, which apparently held the restore image. The donor doesn't have the recovery CD, and I now need to do a full recovery. The drivers on the Acer site don't quite do the trick, and there's nothing I can find on the site to buy a new recovery disk.
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Nov 16, 2014
I have a Pavilion dv7-1103ea laptop which I need to restore to factory settings. I created a recovery disk from the system but it has become corrupted. I gave my laptop in for repairs to a local repair shop. My laptop is now working but it is not in the same format as when I purchased it. Is there any way of restoring the laptop to its original format?
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Oct 3, 2014
I've made a backup when I bought the notebook Aspire V3-771G. After that, I've installed Win 7 with my own serial key. All partitions I deleted. Right now I want to recover system to factory default but I haven't recovery disk nor recovery partition. I've got only backup five files ended with .NFB extensión and one with .CAL extensión. I've tested ghost programs and backup software but none of them could read backup files. Is there any solution for this without buying the recovery disks ?
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Oct 24, 2014
I need to restore the system to factory default. When I tried, I got this error:
"Hard drive configuration is not set to the factory default. Restore aborted."
When I checked the partitions, the drive structure was as follows:
Disk 1 (GPT) File System: Used: Type:
1)Unallocated: 1MB GPT
2) :RECOVERY NTFS 400MB GPT (Unused Partition)
3) :ESP FAT32 300MB GPT (EFI System Partition)
4) :Other 128MB GPT (RESERVED Partition)
5):Unallocated 1MB GPT
6) C: Acer NTFS 204.31GB GPT (Data Partition)
7) D: Data NTFS 146.48GB GPT (Data Partition)
8):Unallocated 97.66GB GPT
9) ush Button Reset: NTFS 16.50GB GPT (Unused Partition)
Disk 2 (GPT) File System: Used: Type:
1)Unallocated: 1MB GPT
2) :Other 7.46GB GPT (Unused Partition)
3)Unallocated: 14.91GB GPT
1) How can I find or get to the Recovery Partition?
2) If not possible, can I reinstall Windows from scratch and remove all those partitions, or what becomes of them?
I'm not sure how Acer or Windows handles the Main 500GB HD and the 24GB SSD when a reinstall is done.
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Dec 10, 2009
I'm trying to install Vista on a new hard drive for a Acer Aspire 5100. From what I researched, I believe I need to create the PQSERVICE partition. I'm trying to retrieve the 'Post Acer Disk Formatter CD ISO Image'. I believe it is a file named 'Diskformatdt_v1-1d.iso'. I read some of the threads on this website about how to retrieve the file from Acer's website,......................
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Nov 21, 2014
HDD broke. I bought new one and recovery cds. BUT my aspire V3-551G never boots from cd. Copied system disk to flash and that boots but no way to get it to recognize recovery disk 1. Is the fault in bios, physical dvd drive, or recovery software?
Can I (or should i):
A. edit some file in usb system disk to get it to cooperate
B. update bios
C. move a dvd drive from other laptop
D. get usb cd drive (tried didnt work)
E. get other usb flash hdd (as if that changes things somehow)
F. Move HDD to other laptop and either boot or work through windows there
G. Find acer accepted laptop fixer (how)
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Dec 20, 2014
I've created a Factory Default Backup with a USB drive with Acer Recovery Management. I see this message which tells me I can delete the recovery partion to free up disk space after I've created the backup but it never gives me the option to do so.
I DO get the option to remove the Driver Recovery Partition after backing it up to USB but not the 10GB Recovery Partition. It's a a HUGE deal on a system that only has a 32GB hard drive.
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Jan 18, 2015
I have an Aspre 5742 which is a couple of years old now. It is running Windows 7. I have been trying to output the display to my TV but it is not working.
When using the HDMI connector there is no output whatsoever. I have followed the suggestions on the Acer website about detecting connected monitors but this does not detect my TV ...
When using the VGA output the deTect function detects the presence of the TV but the TV does not detect the computer.
I have connected another computer to the same TV using the same cables (HDMI and VGA) and everything works just fine.
I have updated the video drivers on the Acer but there is no change.
A few months ago we had to change the hard disk as the original packed in. I put in the same model disc as I took out and reloaded tyhe software from the rescue disc. Prior to this the HDMI worked perfectly.
TV is a Sony Bravia
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Jan 23, 2015
I have an Aspire 5742 factory loaded with Windows 7 and it worked for 3 years. Now, Microsoft is sending me 'Unauthorized Windows' messages. The hardware has not changed. Microsoft checked and said my OEM product key is fine. Restoring to a previous point failed to fix problem. I just ordered the eRecovery DVD. Is there a way to fix this without wiping the system and starting over? I have a LOT of software installed that I will hate to lose. BTW - my best guess is that malware caused this.
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Dec 7, 2014
I have been using this small utility for caps lock on a 5742 using W7 Pro and it works well. The 5742 doesn't have a caps lock light or indicator built into from Acer, so one have to come up with something.
This program will place a red "x" or green "check" in the taskbar letting you know if you're in caps lock and will also produce a small "beep" after a few letters typed in if in caps lock.
[URL] .....
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Sep 23, 2014
Got an acer 5742 running windows 7. All of a sudden the display has stopped working.
It boots fine and the display works up to the point of "starting windows". I see the windows logo for a bit then it goes off.
If I plug into an external display it works fine. In graphics properties, the display isnt even listed (only the external display shows up).
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Jan 6, 2009
I bought two of these nice big shiny laptops and I as soon as I have started Vista they both want to create restore disks. No prob, I went and bought fresh DVD-R discs!
However, during the process I noticed the time getting longer and longer resulting in over 5hrs to burn a single disc!
I left them overnight as I thought it was a little odd and got the resulting burn error message then all hell broke loose! Both laptops no longer recongised their Blue ray drives! . The only way I could get them to shut down and restart fresh was too pull the power and remove the batteries....
I tried to burn normal files using the same type of discs and they worked fine, so why doesnt the eBackup programme like them?
Their must be a simple solution to this! I can't believe both laptops are faulty with the same issue!
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Feb 18, 2015
My Acer 5742-7653 is stuck in reboot loop. It starts to load Windows 7, and then the screen goes black, and it beeps a bit, and theen starts over again. The F2 button no longer gets me into Setup. And the F12 doesn't work. I can't get into SafeMode or Setup. When the problem first began, I could sometimes get into Setup and boot from an external HD which as a diskImage.
I used to be able to remove battery, and remove HDD and RAM, and then it would boot up from the external HD. To get through a busy period at work we set the power option so the computer would never shut off. But this is creating problems with all the Firefox, Adobe and Windows updates that want to run.
This is running on Windows 7, 64bit.
How can I determine if this is a problem with the HDD, or the RAM? or Motherboard? What else could it be?
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Sep 3, 2014
I own an Acer Aspire 5742, model no. PEW71. It is running on Windows 7. I included a vid for you to see what the problem is: [URL] ....
So, as you can see, the computer can be turned on, but it doesn't get through the acer screen on to the windows picture, and it automatically reboots and shuts itself down again over and over again. This has happened in the past, but the repairers have reset the operating system and BIOS. They also switched the hard disk for a new one, but this could be because of some other problems I was having (USB channels weren't working).
Everything worked fine for a month or so, and then it happened again. I myself am thinking about the motherboard being damaged.When this happened in the past however, I was still able to turn on my PC sometimes, so I was also able to save my files. Now on the other hand, I can't get the computer on anymore. The most important thing to me is saving the files. After that, I'll take it away for reparation again, where they will probably delete everything again (I can't commicate with the repairers myself, so I can't discuss terms or anything).
At the end of the vid you can see me turning off the computer by pulling out the adapter. Removing both the adapter and accu is the only way the computer can be turned off. Even shutting it down by pushing the on/off button for 5 seconds will not prevent the auto re-boot.
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Jan 14, 2015
At some point during the day, the sound on my Acer Aspire 5742 (running on Windows 7) ceased to function. There is no sound on any internet browser, and the normal notification audio is also not playing. I have checked the mixer and everything is fine. I have checked the speaker properties, which says that the Realtek Audio speakers are enabled and working properly. However, when I try to test the speakers a message says 'Failed to play test tone'. The weird thing is that Spotify is playing totally normally. I have tried shutting down Spotify and restarting it. I have tried turning my computer off and on again.
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Sep 23, 2014
Got an acer 5742 running windows 7. All of a sudden the display has stopped working.
It boots fine and the display works up to the point of "starting windows". I see the windows logo for a bit then it goes off.
If I plug into an external display it works fine. In graphics properties, the display isnt even listed (only the external display shows up).
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Oct 17, 2011
I am so tired of receiving Low Disk Space on recovery (D). I have done everything it asked. Empty Recycle Bin which is EMPTY. I am not a computer wizard but it seems unfair that I have pay over $150.00 year to correct this problem once a year. I have checked a lot of places and it just keeps telling me the same thing. That doesn't work.
I did just install a HP wireless printer 3052A
HP Pavilion dv6000
Windows Vista (home version)
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Sep 3, 2014
i cant Able to install wireless network adapter in my laptop..I downloaded all updated drivers from Acer website but still its missing and not able to connect WIFI.
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Oct 28, 2014
dim and brighten....sometimes as frequently as every 20 seconds. happens when im not plugged in!
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Jan 15, 2015
I have an Aspire 5742 factory loaded with Windows 7 and it worked for 3 years. Now, Microsoft is sending me 'Unauthorized Windows' messages. The hardware has not changed. Microsoft checked and said my OEM product key is fine. Restoring to a previous point failed to fix problem. I just ordered the eRecovery DVD. Is there a way to fix this without wiping the system and starting over? I have a LOT of software installed that I will hate to lose. BTW - my best guess is that malware caused this
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