Si :: HP Infinity Display

I have had my dv7 with infinity display for about 5 weeks. Purchased new.

It has dust behind the screen HP said it is not a warranty issue. I will not be taking no for an answer.

The laptop is new and in an environment that has little dust. If dust can get in it is a design fault, or a build quality issue.

I am very dissapointed at this point with HP service.

As well at the bottom left and right of the screen you can see scratch marks caused by the screen coming into contact with the speker grill on the keyboard pannel.

HP have said that they will warrant this, if the laptop has not been dropped.

It seems that the helpdesk people follow what are known as "advisaries" with regard to warranty isues. As they dont have one for the dust behind the Infinty screen they dont warrant it, or so they say.

If you have a dust issue you need to log a fault because it seems that warranty response depends on fault volume.

So if you have dust behind the screen log a fault and ask this issue to escalated.

I will be writing to HP and making as much noise as I can. If i knew that HP didnt care about dust getting behind the screen