Acer :: New 6930 Randomly Shutting Down On Me During Windows Updates
Jun 23, 2009
Just got the laptop today. Went to Windows Updates out of the box and boom, it shuts down. A LOT. I managed to get the 64 bit updates in but it keeps shutting down for the rest. System Restore doesn't seem to manner.
The bottom of the laptop is hot to the touch after 2 hours worth of idle usage spent on updating windows....
Specs
Intel Core 2 Duo Processor T6400
4GB (2/2) DDR2 667 SDRAM
320GB hard drive
Blu-ray Disc Drive
9600
NVIDIA GeForce 9600M GS
The only changes I've made is removing some annoying bloatware, but I didn't expect problems this fast and this early.
I hope this is not a heating issue because I would hesitate to get a replacement. 6930 owners...have you had this problem before. Does it get hot a lot? I hope it doesn't explode if I try to play Left 4 Dead on it.
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Jan 19, 2015
I got a new Acer a few months ago and it worked fine in the beginning. In the last few weeks, it has been randomly shutting down. It does not show the normal shut down message you would see when using power button or Start Menu but just shuts off. When it comes back on, it says Windows did not shut down properly.
I seemed to have narrowed this down to when I move the screen or move the laptop.
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Oct 5, 2009
I use a Vaio Z (VGNZ690) which has a tendency to shut off randomly when it is unplugged, even when it has a charge left in the battery. When this happens, I'll be able to turn the computer back on, but usually it'll shut down again very soon into the boot process.
These fits of turning off usually come and go in bursts - there might be a 10 minute period in which I won't be able to get the computer to turn on, but after that it'll be fine. Additionally, the computer seems more likely to turn off when I move it (all of these shutdowns have occurred when the Vaio is operating off the battery).
I'm also pretty sure my computer isn't overheating.
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Jan 18, 2015
My wife's Inspiron 1545 from late 2008 is having a new issue wherein it is randomly shutting off but not due to heat. The computer will shut off when not connected to AC power randomly. Sometimes it will last 10 minutes, other time 40. What's odd the is computer reads anywhere from 50% - 85% battery life left.
I'm certain it's not overheating because it doesn't get hot. Also,I disassembled rear cover and reset the CPU cooler with new thermal paste as a precaution yet the problem persists.
I ran the boot hardware diagnostic test all the way through with no errors. The harddrive has no audible clicking/crunching which usually indicates an HDD headed south.
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Jul 26, 2009
I would like to install Windows XP on the second hard drive of my 6930G.
And I was wondering I could use a XP OEM disc that I got from HP about 5 years ago for an NC 8000 notebook? Also do all those OEM XP discs on eBay work with any compuer? Or do I need a speciific brand of computer?
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Dec 1, 2008
You know how with Win98 there was a floppy to startup the computer to reinstall the win98 disc.... My new laptop did not come with a start up disc... how is this done? I have no original disc... can this be ordered thru Acer or do I have to purchase a disc from Microsoft?
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Aug 12, 2009
I have just installed Windows 7 RC, and all the drivers work like a charm!
But I can't use the audio-touch panel, and that's a bit sad ! The other mediabuttons work just fine.
I fixed a friends Acer computer the other day, and he had the same problem, and I found out it was because he had deactivated the Empowering Technology programs. I have installed them, but everytime I try to open it, it says: Sorry! The OS is not supported!". I have tried to run the program in compatibilty mode;(
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Apr 15, 2009
I have purchased a Acer 6930. It had Vista installed and the 5.1 Surround was working perfectly fine. I recently Installed Windows 7 and i'm unable to get the 5.1 speaker configuration setup.
When i configure the speakers, it shows me only Stereo setting. how to enable 5.1 speakers in Windows 7.
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Mar 14, 2008
my notebook will not off after restarting. it stays at "WINDOWS IS SHUTTING DOWN" and God knows how long it will be like that if i dun press the off button. i found out that either the BISON or SUYIN webcam software is causing the problem....
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Nov 17, 2014
My Acer is having real trouble with Windows Updates. They download, then some of them install and I have to restart. BUT then it tells me most of them have failed, and now I have 56 updates that I'm told need downloading and installing. When I do the update/install I don't do anything else as the laptop is just so slow at the best of times.
Should I swap from Wi-Fi to an Ethernet cable?
My Acer laptop, (not a touch screen), specs are: Aspire V5-123-12104060nkk, Model ZHL Windows 8.1 - AMD E - Series (E1 - 2100, 1 GHz, 1 MB) - 29.5 cm (11.6") LED - 16:9 HD - Active Matrix TFT Colour LCD - ComfyView - AMD Radeon HD 8210 - 4 GB DDR3 SDRAM - 500 GB Serial ATA. It's a 64-bit.
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Nov 16, 2014
My Acer is having real trouble with Windows Updates. They download, then some of them install and I have to restart. BUT then it tells me most of them have failed, and now I have 56 updates that I'm told need downloading and installing. When I do the update/install I don't do anything else as the laptop is just so slow at the best of times. Should I swap from Wi-Fi to an Ethernet cable?
My Acer laptop, (not a touch screen), specs are: Aspire V5-123-12104060nkk, Model ZHL Windows 8.1 - AMD E - Series (E1 - 2100, 1 GHz, 1 MB) - 29.5 cm (11.6") LED - 16:9 HD - Active Matrix TFT Colour LCD - ComfyView - AMD Radeon HD 8210 - 4 GB DDR3 SDRAM - 500 GB Serial ATA. It's a 64-bit.
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Feb 22, 2015
I have been trying to use the Live Updater and it is saying there are no updates I have installed the Acer Updater which is saying no updates and I can see that my Laptop has lots of updates from the software and drivers website.
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Mar 3, 2015
Everytime windows updates my Acer AO722, windows will not start. This started after I did a factory restore. When shutting down windows updates my system and then windows 7 will not start up after a restart.
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Sep 23, 2014
I just bought my Acer Aspire V5-552g a week ago. Everything seems to be working fine. However, Windows advised me to install updates which I did. After installing the updates the touch gestures are not working anymore. I tried updating my drivers, which I downloaded from the Acer support site, but it did not work. All gestures are not working. What I need to do. Is this a result of updating Windows? How can I undo the update?
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Jan 26, 2015
I have an Acer Aspire V3-572g. My laptop came with windows 8.1 installed already. Currently, my pc is being reset to factory settings because I can not figure out how to keep the hdmi from going out after windows updates. The only way I can keep get the hdmi port to work is the factory reset it. The only way from keeping the hdmi working is by turning off windows updater. However, I'd like to figure out how to keep the hdmi working without doing so. My graphics card is Nvidia 840 M. Here are a list of things I've done after my laptop stops recognizing the hdmi.
Uninstall and reinstall the display drivers, both from intel and Nvidia
Update the drivers to be up to date
Downloaded intel's utility manager to keep driver update to date
Downloaded factory installed drivers from Acer's website
Contacting microsoft and have them remotely connect to my laptop
Restored back my laptop to previous working conditions (although the hdmi never worked by going to a restore point)
Swapped hdmi cords and displays
After several hours of researching and trying different things I'm stumped. I bought this computer with the sole purpose of connecting it to a TV. I've also had this issue with another laptop which I returned. This problem isn't a hardware problem as I'm connected to the same monitor with an old desktop using the same cords. I'm guessing there is a compatability issue with windows and the display drivers when there is an update.
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Mar 5, 2015
I have had my aspire e1 touch for a couple months now and a couple weeks in it randomly wouldn't detect the touch ability. I have to shut the laptop down and back on again for it to work (simple restart won't work) It's a new computer so I haven't upgraded any os, it's running with the Windows 8.1 it came with and I have chrome as the browser. It seems to happen when I wake it from sleep, not in the middle of using it. When the touch is not working, the device manager doesn't even detect that touch is an option (it's hidden, but grey and cannot be enabled)....
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Apr 30, 2014
Every time I run the Client System Update tool and check for updates I get the error message "Check for updates failed"
I have a Dell Latitude E6430 running Windows 7 SP1 64 bit and I am connected to the internet...
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Jan 7, 2009
I just picked up a 6930-6805.
I tried hooking up to a 720P LCD via HDMI while playing a blu-ray and I get an error saying the graphics card is inadequate. My model has the Nvidia 9600m GT.
Is there a setting I need to configure?
my screen is the 1366X768.
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May 10, 2009
When logging into my laptop, i have been useing the finger print reader, and have been since bought laptop(nearly 4 weeks now). I don't remember setting password also, but have never needed it.
When switched laptop on this mroning, the little finger print scanner on top left hand corner of screen has gone.
I can now not get into laptop useing finger print reader. I don't have password(when press enter says enter password).
So now i can't get into laptop. I have no recovery disks.
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Aug 31, 2009
Does anyone think it likely we will see some kind of hardware updates to the Dell laptop range to accompany the release of Windows 7??
I'm thinking processors/graphics cards etc.
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Dec 2, 2009
While I'm still a fan of Dell, who ever is in charge of releasing updates needs to be fired at Dell, these updates are worthless
The Video update driver for the intel 4500 video is crap still Areo problem the A08 bios update fixes the video it seems but cause about 5 other problems
few windows 7 drivers in all ......
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Dec 24, 2008
I've just purchased an Acer Aspire 6930. It came with an Intel Graphics Media Accelerator 4500MHD and a HDMI out port. The weird thing is that if I can't play HD-DVDs or BlueRay discs, then what's the point of having it? Can anyone tell me why they setup that way?
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Jan 1, 2009
My Aspire 6930 has 320GB by using two hard drives. 142GB on drive C, 138BG on drive D, and 40GB as reserved. Are there any good by using two drives? It looks kind a stupid to me because drive D is like a giant folder in drive C. Do anyone owns the same model with one or two drives?
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Apr 7, 2009
how to add additional hd in Aspire 6930?
And which one can I add?
Currently I have 320GB and would like to upgrade to more hd space with additional hd, but just can't find info's how to upgrade and which hd do I need to buy.
Also got a question about expresscard 54? What it is for? What I need to buy to get that up and running? For what can I use this?
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Mar 16, 2009
I have an Acer 6930 G. I had accidentally installed the French Vista (stupid me) and the store gave me the 2 backup DVDs I needed in order to install the English one (they had a previous customer with the same problem). So on the Acer screen, I pressed Alt-F10. I choose restore using user's backup and insert my DVD. Under Source Drive, I choose "Recovery1:Z" which is the name of my 1st recovery disk. Under Backup Point, I cannot choose anything and thus, I cannot hit the next button. I tried enabling F12, and putting USB CD ROM as first priority (didn't make sense but worth a try)
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Aug 25, 2009
im getting ksod (black screen of death) on my 6930 which came preinstalled with vista home premium. it boots & shows the vista bootscreen & then when it is supposed to show the login screen it just shows a black screen with mouse cursor (which is movable), ctrl+alt+del doesnt work, same condition in the safe mode too. tried booting into startup recovery, it fixed a cpl of probs & said the os s'd boot fine but it still doesnt. i've googled a lot for the last cpl of days & didnt find a definitive fix for the prob. i've tried a cpl of fixes that i found but none worked. so finally i've decided to do a clean install (after i back up my docs & stuffs from C: to D: ). now i need to be sure abt a few things b4 i decide which way to go-
1. say i want to reinstall vista from the recovery disks, will that effect my D: (data partition) or just C:?
2. say i want to replace vista with xp (with sata slipstreamed), will that corrupt the recovery partition? do i need to repartition the whole drive to install xp?
3. say i installed xp & then later someday decided to install vista again from the recovery disks, will that wipe out the whole partition table to revert it back to factory settings?
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Aug 16, 2009
Did Acer stop producing this model or are they behind on production? Anyone know if they coming out with an updated version of this model or resupplying the channel any time soon?
This was a 16", Intel P8600 w/Nvidia 9600GS. All the Acer 15" and 16" laptops do not come close to those specs. Kind of odd no availability and only models available have much lower CPU/GPU specs.
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Jan 7, 2009
One of the several Dell techs I have had to talk to told me not to turn on Windows updates after my last restore to factory settings. Anyone else ever been told this?
Sounds ridiculous. The guys name was JoJo (sp?). He told me I couldn't install any updates. Not SP1, nothing.
He said that Dell and MS were working on "issues" that would be cleared up in 2-3 months. Curiously, this is around the expiration of my warranty.
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Apr 4, 2014
I bought HP Probook 450 G1 Notebook PC in March, 2014. I installed Windows 7 Ultimate 64-bit. For the first few days it worked well without any problem. But now about 60% of the time when I try to shut it down, it freezes at "Shutting Down..." screen. I then need to press the power button for some time to force it to go off.
1. How can I permanently get rid of this problem?
2. If I can't, then is this problem a serious one that can harm my pc?
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Apr 1, 2010
I am getting error code 80070490 every time I try to do Windows updates. I have done the system restore as far back as I could and this did not solve the problem. I am going to be putting a new hard drive in the computer, but would like this problem to be resolved first.
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