Acer :: Touchpad/Keyboard Dead After SP1 Update On Vista Business
Nov 19, 2008
I have an ACER Aspire 5670. Recently i installed windows vista business.
From the day i installed vista my battery appears to be broken.
Ok let's say battery cells were destroyed (Fedora installed on the same system report that battery may be dammaged)-So it may be destroyed in a couple of hours.
The second weird thing is that it persists not to recognize one device. In the device manager it has a hardware ID: ACPISMCB000
Third weird story. Today my notebook prompted that there was SP1 update available. I installed it (in 3 phases - 2together at shutdown and 1 after restart)
After SP update my keyboard stopped working - same thing with touchpad. I uninstalled SP1, uninstalled synaptics driver and re-installed it - same thing.
In a forum somewhere i read that battery causes these problems. I took battery off and now i am writing this message from my notebook's keybord ... touchpad still dead...
both keyboard and touchpad work perfectly in Fedora 9 and that usb mouse/keyboard work perfect too in Vista.
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Jun 16, 2008
My laptop was freezing on boot up at the account selection, the cursor would not move or the keyboard operate.
I did a factory restore with the Acer discs and I am left with the same problem. If I access the Bios then the keyboard and touchpad work. The minute |I get to the Windows logon screen they are both dead again, no movement whatsoever.
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Jan 11, 2009
Firstly I apologize if this has been asked earlier, but I couldn't find an answer to my question. I have a 1530 on order. The OS will be Vista Premium x86. There are 2 things I need to do-
1. Upgrade the HD from a 5400 to a 7200, I have the HD.
2. Install Windows Vista Business - I have an original retail version, and I absolutely need this.
I have the Vista Business Retail DVD. What I want to do is have Windows and the dell partitions configured exactly as they came with the original computer, only with Vista Business, and on the new hard disk. I don't want to alter Media Direct, or delete the restoration partition. Everything should be the same except the Windows Versio
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Mar 7, 2009
I have an Acer 5100 and the touch pad has died ( including all the buttons ). Was perfect one day , turned it on the next day and it was dead. I'm surviving on an old IBM mouse plugged into USB port at present.
Have checked the mouse properties and it says it is working properly ( which it obviously isn't ) . Have uninstalled and re-installed including checking for latest driver on line . The mouse properties still tell me everything is working properly .
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May 26, 2010
how to flash the bios of a Acer Aspire 6530 without being in windows.
I download the bios update and opened to see how it worked and then accidently shut the zip file that it was in and it crashed, computer froze and now it wont work!
It load the boot screen and even windows but crashes after mup.sys and brings up an error screen about problems with computer and shuts down. I have tried reinstalling windows but when i get to the hard drive section the hard drive is not there although its there in the boot screen.
I have tried re installing the bios with the phoenix recovery tool but that didnt work.
Im guessing i need the Insydeflash tool and some special file name for the bios.
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May 25, 2009
I have a two year old 5633WLMI (Nvidia graphics) Upgraded the RAM to 4gb only to find that 3gb was being shown in BIOS and Vista 32/64.
Downloaded the latest BIOS update from Acer, (v3.50) updated via Dos - Boot USB pen drive, haflway through updating it turned off, now DEAD, no power/lights/screen - tried silent/forced BIOS update but failed due to no power to board.
I contacted Acer, who were not that helpful to be honest, who told me to contact my local service centre (São Paulo, Brazil) again they were not to helpful. so I'm now sat here with an expensive paperweight.
Fairly sure the MBD has fried, so, How on earth do I get one to me to fit?
every site I've seen requires you to send the old to them but they won't ship to brazil or are incredibily expensive.
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Sep 1, 2008
Im using Acer Aspire 4520. Now my laptop have dead because im update the BIOS firmware on windows vista platform. On 8% progress its 'hang' now i'm can using my laptop.
the many solution i have try on this forum. not done.
FYI on my procedure
1- Run the Phoenix Crisis Disk -> Format the floppy procedure.
2- Open the Acer BIOS from website -> I get the Z03_3626.wph file then rename to bios.wph
3- Copy the bios.wph to Floppy drive
4- Insert the USB floppy to my laptop then remove the battery, hold the FN + ESC button, plug in power then press power button
5- I hear the floppy drive reading on 3minutes then after 3minutes the floopy drive stop and i release the holding FN + ESC button
6- waiting about 20 minutes nothing happen.
so what i want to do...? i think this is right procedure because it reading the floopy drive long about 3minutes. If i try burn the CD procedure nothing happen (can read), then try rename to .fd it not read.
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Feb 10, 2009
I asked Dell Tech Support to send me the install media for Vista Business 64-bit for my E6500. They said that since my System Type is "X86-based PC," I won't be able to run 64-bit. Is there no workaround? Is that really true? My refurb laptop came with XP Pro installed as a downgrade from Vista Business 32-bit. It has a T9600 processor. Does anyone have experience installing Vista Business 64-bit on a laptop like mine?
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Jul 2, 2009
My E6400 I ordered (coming July 22) has vista business 64-bit, with media. What is the "with media" part?
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Jan 23, 2009
I'm thinking about installing Windows Vista Business 64 bit (replacing the current 32 version of the same) on my SZ-483N.
Now my only concern is if in fact the drivers available for my notebook at the following website, will actually work on the 64 bit version of the windows. Any help or information in this regards will be duly appreciable.
Product Driver Page: [url]
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May 18, 2009
1. cant trust windows for bios update
2. dont flash the bios unless told so by a qualified tech or acer
3. cant reflash/install orig bios via usb thumb drive
4. one option is to take back to acer and get slugged $$$ cos not covered
by warranty.
5. second option is to take bios chip out and have it reflashed.
6. third option is to buy a new bios chip.
7. fourth option i to buy a new motherboard
8. NEVER p!$$ off your gf/wife
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Dec 12, 2008
Plus the the Sound Manager is saying no Audio Output Device is installed AND all of a sudden ATI is saying I have to install new drivers but with no keyboard I cannot find the "display manager".
The only possible thing I can think of is that I added SW for a Sprint aircard right before all this happened bu that couldn't possibly be the cause of the problems could it?
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Apr 28, 2009
I've my VAIO SR290NTB, it came with vista business preinstalled only without the XP downgrade disk. I can order the CD from their web site. but i'm wondering if i ordered the disk does it mean i don't have the license to use vista again. or i will have both windows versions licensed.
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Apr 7, 2010
I have an Upgrade dvd Vista business to Win 7 that I received for my z790. Finally got around to install Win 7 and seems like I will need to install Vista first to be able to use the upgrade DVD. Any workaround?
My secondary objective is to install new SSD.The way I see it now:
1. Ghost XP on SSD
2. Install Vista on SSD
3. Install Win 7 on SSD
Is there an easier way to do it? Any more pitfalls to avaoid? Thanks!
the only Win 7 key that I have is the upgrade Vista to Win 7. Am I correct that retail/all versions install Win 7 disk will not let me use this key?
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Feb 17, 2009
I want to upgrade from vista business 32bit to vista business 64bit or ultimate 64bit...can i use the key i get from business 32 bit on either of these?
and should i upgrade, or uninstall and then install? using a latitude e6400 btw..
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Feb 10, 2009
I just got my e6400 and the first thing I see when I boot is this stoopid BSOD, "a problem has been detected and windows has been shut down to prevent damage to your computer"
I have vista ultimate. I went into the bios and everything seems ok. I fear a memory problem. I am running the diagnostic tests but I don't have much hope on them.
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Feb 19, 2009
should i just install it, and then use the drivers from the drivers disc and then update, and this it?
any programs that dell has that it is recommended to NOT install?
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Mar 21, 2009
I have an E6400 that came from Dell with Vista Business installed. I have the disks to downgrade to XP. Will doing this affect my warranty? Do I need to buy a downgrade from Dell in order to maintain the warranty?
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Mar 12, 2009
The Hard Drive LED light on my Sony Vaio keeps blinking EVERY SECOND. It's constantly writing. Half the time it's still totally silent, but every few minutes the hard drive will start spinning and writing like CRAZY. Like, I can't help but notice it and it disrupts my work. It's too noisy and the case is vibrating like I'm doing some heavy defrag process, even though I'm just reading online. My high-end new Vaio is noisier than my low-end 4 years old Toshiba. I mean, ?
I have read all the threads on the net and so far I've tried to disable:
Windows index
Windows defender
Windows search
Windows defrag
Superfetch
System Restore
Readyboost
Defragmenter
I have uninstalled google desktop.
All Vista updates are installed.
I've checked the disk health, it's fine. Also no virus. No torrents running.
Nothing has helped.
Disabling Index and Superfetch seems to do the trick for most people having this problem but not for me.
This could be a specific Vista Business issue - maybe it has an extra "feature"?
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Jul 28, 2011
I returned from a 2 week holiday to find that I could not logon to my laptop. During the time I was away the laptop was powered down. When I enter the correct password to logon I get: "The User Profile Service service failed the logon. User profile cannot be loaded." message. I tried powering the laptop for 3 hours then tried to logon again but without success. How do I get around this?
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Nov 27, 2008
I was attempting to buy a Dell Vostro 1510 yesterday, but Dell sent me an email saying they have declined my debit card due to incorrect details. Apparently this is something they've done to quite a few people.
It may be due to my having to supply a company name because I was buying through Dell business, and them expecting the company name I gave to be part of my official debit card address, which it is obviously not. I don't have an officially registered business.
In any case they are not being very helpful about it. I updated my details on my account on the website and removed my 'company' name and have asked them to try and redo the payment, but so far getting no response. I'm considering phoning them but I doubt that they will understand what I'm talking about and of course I will have to deal with the tricky aspect of my not really being a business, but ordering through dell business.
I'm concerned that they will ask me to repeat my order now that the special offer on the laptop is expired.
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Jul 22, 2009
My Acer Aspire One, which I love, does one thing that drives me NUTS! The touchpad, mainly noticed in games (FPS are the most detectable), doesn't respond while pressing keys... IE, I press "W" to run forward, and the touchpad doesn't work simultaniously... I can run, or look around, but not both at the same time... why is that? No other touchpad in a laptop I've ever used had the limitaion? And, when using an external mouse, the mouse works great, meaning I can move around pressing keys on the keyboard all while looking around. It just gets annoying having to stop, look around, then move, stop, look around, move, etc.
Is this a driver problem or a hardware problem? Even the EEE Pc that I use to have didn't do this, so why the new Acer? Curious, and no idea how to fix it.... Maybe it's even a setting somewhere I'm unaware of...
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May 1, 2009
So, being a consumer, how would I go about buying from Dell Small Business without actually being a business?
Is there anything special one needs to do to be able to purchase from Dell Small business?
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Sep 20, 2007
After i updated to the new vista BIOS 3c25. my ferrari 3400 cannot wake up from standby. the screen is blank...no Hard drive light blinks..looks like the system got hanged.i have to force the power button to power down the system and restart it again.There is no other issues other than this standby thingy..
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Dec 29, 2009
While I was hoping to use this for games, I have not been able to as the keyboard and touchpad cannot be used at the same time.
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Sep 28, 2009
I have an Acer Aspire 5630 and since 2 weeks i'm having problems with the touchpad and the keyboard. I tried reinstalling Windows Vista which didn't work. Then i tried windows 7 and it also has the same problem( also tried new drivers etc) . With an extern keyboard and mouse it is able to use te laptop.
fn+ f7 doenst work. (because de keyboard doenst work )
The strange part is that when i acces the bios, de keyboard works.
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Jun 23, 2008
My touchpad and keyboard quit working all of a sudden. I tried to reboot and I can't select the safe mode choice cause the arrow keys on the keyboard don't work. Some people suggested that I remove the battery and reboot, and again nothing.
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Jan 5, 2008
I've got an acer aspire 5672 and I can't get passed my login screen anymore. The keyboard and touchpad do not respond.
I tried in safe mode and there they do.
There was one time where they did respond but then they stopped right after loggin in.
The system seems to keep running though, as the cursor blinks etc, it's just that I cannot do anything.
As it does work in safe mode, it must be a software thing, no?
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Jan 23, 2009
I have a brand new 12" Acer TravelMate 6293. I've instaled XP, Vista, Win7 and Ubuntu.
In all of them I'm having problems with the keyboard. It works, it's just sometimes it misses out on button presses, like you type a word and its missing a letter etc.
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Jan 10, 2010
Studio 1555 dead after trying to update bios from A8 to A9
So today I found that Dell had an update for the current A8 BIOS on the Studio 1555 that I bought in May of 2009. Just a quick comment, I have had nothing but problems with this laptop. I got it with VISTA 64bit, which you all know sucks balls!!!! So once Win7 came out I bought a 500gb HD and Win7 Ult. 64bit, but as I said, it doesn't seem to be just one thing, its the blue tooth, or the network card, or explorer keeps crashing and restarting by itself constantly, especially yesterday. Plus I've been trying to use this laptop as a dual boot with Ubuntu and Win 7.
So I found the BIOS update today, DL it and closed everything and then started the update. Says its going trough sectors and there are 39 of them, when it got to #20 the thing just stops, everything then freezes after trying to open a new window, ctrl-alt-delete doesn't work, nothing works. So I take the battery out and then of course I go to turn it back on and its dead or bricked or what ever you want to call a $1300 piece of on my coffee table.
So after that I found that a few other people have had the same problem and some people haven't, but I have yet to find someone who has fixed it. So I brought up the ol' Dell Chat support and of course they tell me"oh my supervisor says that your hard drive and mother board are dead now".....!!!!!! I asked how that can be with something they post and let the end user install, now my computers dead, I'm supposed to wait a few days for a tech to call me a schedule an appt. to come to my home and replace the "motherboard and hard drive" according to the chat support.
First of all I am about to smash this thing with a freaking hammer, I have been with PCs forever and when I was looking to buy a laptop, my wife said, don't buy another PC, all you do is spend days and days at your desktop when something goes wrong with windows, she of course is a MAC person and has always used them, but I said "oh no hun, this new Win7 is going to be great and Dell have great laptops" Holy on a shingle I was totally wrong and I will never buy another PC, it will be Macs from now on once I get a chance to buy a new laptop or desktop. But anyway, since Dell has about the test customer service I have ever experienced, I decided to post my conversation with the person from dell....enjoy, and by the way..... DO NOT INSTALL DELL STUDIO BIOS UPDATE A8 TO A9, YOUR COMPUTER WILL DIE.....I'm only kind of lucky since the computer is less than a year old and I have 2 years of onsite service if I need it. So anyway, here is my conversatation, take it as you will, but I would be very wary with this whole thing and Dell laptops in general, Dell, your company used to be all over the news and mags. because you were made by a smart guy who liked computers and wanted to give people what they really wanted when they needed to buy a new computer. Well I can tell you that ever since Dell came about as a company, all of that flash and glitter about their company, computers and people has faded so badly, these things might as well be sold in a vending machine, you think that when you spend $1300 you will get something really good. What a crock of crap...forget you dell, this thing is being sold ASAP after it is fixed......oh yeah heres my conversation for all you other dell studio 1555 people who need help or ammo in case their crappy customer service doesn't help you.
please for the sake of all of us, if you can and are willing, please read the doc I attached to this post which is the chat log between me and the Dell support person....we are all going to need help with this at some point if a simple BIOS update that is made to run in windows kills are computers!
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