Dell Inspiron 15 7537 :: Laptop Freezes When Turned On Or Resume From Sleep
Mar 15, 2014
I received a new Inspiron 15 7000 yesterday, and am experiencing the following issue:
Approximately every other time I try to either a) Turn On the laptop or b) Resume from sleep - the laptop freezes.
This is often accompanied by the backlit keyboard being lit and staying on. Nothing else happens. No screen etc. or other response. The only way to get the laptop to work is to hold down the power button to kill the machine, and try again. This usually works and the system starts in a seconds.
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Dec 30, 2013
Just bought the new Inspiron 7537 with NVIDIA graphics card. The issue is when I try to wake it up after the laptop in a sleep mode, only the keyboard is light but the screen is black. I have to press the power button to shut it down.
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Dec 27, 2014
I'm trying to understand why my new Inspiron 15 7000 series takes so long to start after being put to sleep as I don't believe it should take this long.
The power settings are configured to go into sleep mode whenever the lid is closed or the power button is pressed. If, after closing the lid, I re-open the lid within a short space of time, the laptop bursts into life almost immediately. However, if it is left longer, then when opening the lid, nothing happens and I have to (briefly) press the power button. It then takes about 30 seconds for the windows desktop to appear. This is simply too long!
I've also noticed that if the laptop is left idle and it "powers off", which is set to sleep mode then it again takes about 30 seconds to resume when pressing the power button.
The laptop is running Windows 8.1 64 bit and has 8gb of RAM and an i7-4510U CPU.
I have a 5 year old Acer laptop running windows 7, which is faster at starting from hibernate mode than this Dell Inspiron, which suggests that the Dell is actually hibernating, however none of the power settings are set for it to do this.
How to get this Dell Inspiron to start in a reasonable time from sleep mode as 30 seconds is not acceptable.
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Feb 26, 2010
I have an XPS 1640 with the 3670 card. It came with vista, i put ubuntu on it, then figured it give win 7 ultimate 64bit a go since i got a free copy.
I had all the latest drivers/bios on it, and when I would try to resume from sleep id get a BSOD. Nothing suspicious in the event viewer, no dmp files anywhere. Just would not resume.
I tried fiddling with bios version and driver combos, and still nothing. The BSOD doesnt happen anymore, the machine just freezes on resume.
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May 5, 2010
I recently purchased an Acer-1410 and did a clean install with Windows 7 professional.
My laptop was experiencing problems resuming from sleep when I opened the lid. I believe I finally fixed it by tweaking the power settings.
Although when I open the lid, I still need to press a key before the the unit comes out of sleep and the LCD turns on and prompting me for my windows password. is this normal? with my previous laptop I just had to open the lid to resume from sleep.
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Nov 1, 2013
I'm having an issue with the track-pad on my Yoga 2 pro. I have had the machine for a couple of days and occasionally when I open the machine (into laptop mode) and resume from sleep the track-pad does not function (the cursor doesn't show either). When this happens I also noticed that the synaptics software icon doesn't appear in the task bar tray.
Usually restarting the machine fixes the problem but one time it took 5 or 6 restarts for it to start working again.
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Nov 10, 2009
Apparently its a common problem on the SXPS 13 where the Ethernet adapter fails to work after the system resumes from sleep. It is caused by the NVIDIA chipset driver.
Can you check if yours is working correctly after the system resumes from Standby or sleep? If so, can you post what OS you are using? Which driver(Win 7 or Dell one)?
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Oct 30, 2014
Some times when I resume laptop from SLEEP, wireless are not working...
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Jun 19, 2014
I have owned a T440S since late 2013.
Relevant Details:
T440S
Model : 20AQCTO1WW
OS : Windows 7 professional (original installation by Lenovo)
Latest Drivers installed as of June 2014 - including HotKey and Power Management
HotKey ver : 8.30
Power Managment : 6.65.1
Since receiving this laptop, OSD birightness control has always failed to work, i.e. does not appear on the screen when using the Fn+F5/F6 key combination nor does it control actual screen brightness AFTER FIRST resuming from sleep mode.
Sequence of steps that demonstrates the above symptom:
1. OSD brightness works fine after reboot
2. Putting the machine to sleep (I do not use hibernate) for a duration longer than a few minutes
3. Open lid the first time, hit Fn to resume machine
4. Pressing Fn+F5/F6 key combo does not display the brightness slider nor does it control brightness
5. Closing the lid and opening it again, causes OSD brightness slider to flash briefly and is now fully functional using Fn+F5/F6 keys
Your tech department should easily be able to re-create this issue on any stock T440S/Win7pro machine, as I have seen others comment about this very issue across other T440/OS variants.
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Sep 27, 2012
If I close the lid it goes to sleep and when I open the lid it is resuming . If I don't close the lid and it goes to sleep I can't wake him up, tried pushing the blinking power button, keys, trackpad nothing works...
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Apr 30, 2013
I turned on my laptop and started getting the 7 beeps. This seems to be an issue with alot of M5010's Is Dell going to do anything about this for its users?
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Nov 9, 2014
I turned on my computer today and the Resuming Windows notice came up followed by Dell logo which I clicked on and the screen went blank. Have tried obvious things like disconnecting from mains power and switching back on with no joy.
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Mar 12, 2013
I have a 14z that I purchased last August with Windows 7. It freezes at the DELL logo, and I cannot even do a F2 or F12 to try and get to any of the advanced menus.
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Apr 24, 2013
I have a Inspiron17R N7010 and when I turn it on the windows start up screen freezes up. I was going to do a system restore but don't know how since windows 7 never finishes loading.
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Oct 18, 2014
I have some problems with a new Dell laptop (bought a few weeks ago). The model is Dell 15.6'' Inspiron 3542. I've searched on google and on other forums but i didn't found something useful for my problem.
The problem is that when i turn on the laptop, running only on battery, after starting the windows, it freezes. If i turn on the laptop, with the AC adaptor plugged in, it works perfectly. But if i remove the AC adaptor, the laptop freezes after a while. If i turn off the laptop without the AC adaptor plugged in, the screen goes black but the laptop dosen't shut down completly, it freezes. And every time it freezes, the only way to shut down the laptop is to press for 5 sec the start button. I can use the laptop on battery mode, only on "Safe Mode" option of Windows.
I'm using Windows 7 Ultimate 64 bits, and i installed all the drivers from Dell support site.
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Mar 6, 2013
Whenever my laptop hibernates, at least half of the time, the curser will be frozen or locked up when the laptop comes out of sleep.
I have to push the button or close the lid on the laptop, sometimes 5 to 10 times before it unfreezes.
In the desktop section, stated to turn off all of the power saving options.
when I turn off all of the power options, that leaves the computer & hard drive on constantly.
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Jan 9, 2014
I just bought my new laptop. I have it for around 10 days. Everything was ok at first but after 3-4 days I decided to update to Windows 8.1. After that the laptop never wakes up after going to sleep no matter what I do.
It seems that others have the same issue. I tried uninstalling and reinstalling both display drivers, I removed a bluetooth device that had an error with 8.1 but I couldn't resolve the wakeup problem. I ran the power troubleshooter, nothing. Hybrid sleep in advanced power settings was already off.
It's really frustrating to have to do a hard reset everytime
My machine is an Inspiron 15 3537, i7 4500U, AMD 8850M, 8GB RAM, 1TB HD.
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Jan 6, 2015
I put my laptop on sleep by closing the lid but after some time when I open the lid it doesn't show any display. I tried to on the laptop by pressing power button but it doesn't responding. I bought it around 4 months ago.
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Nov 18, 2009
Here are my specs.
windows 7 (64bit)
intel sp9300
4 gigs of ram...
Here are my problems as most of you are already familar with....
Mouse freezes when system is woken up from sleep mode.
Speaker crackles and I am unable to update driver. Tried several times.
How do i make sure all my drivers are up to date? Do i have to check each one manually?
Here are the steps I have taken to try and fix these problems....
20 hours on the phone with hp tech support. (i speak fluent indian now)
tried to download speaker driver - unable
tried to install updated mouse driver - unable
installed updated Bios - caused the dm3 to go into blue screen 3 times
re-installed windows 7 - problems still exsist...............
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Nov 8, 2014
My Ideapad Z570 has been doing this for some time - the screen is black, lights are on, and won't wake up. I inevitably end up turning it off, so I lose my work.
I've delayed the sleep mode to reduce the number of instances...
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Dec 1, 2014
I am a bit of a tech head, and urged my wife to wait until the "good" touch screen has well laptops came out. I even wrote some glowing reviews of Dell's inspiron 15 7537 after I received it ([URL....)Unfortunately, just a few weeks out of warranty, the trusty laptop has stopped powering up. The symptoms: laptop will not power up. Things I have tried:
-Making sure the power cable was plugged in (LED is on the power ring on the plug itself)
-Making sure the PC recognizes the power cable and the power adapter isn't loose (power ring brightens when plugged in)
-Trying different outlets, including several direct to wall outlets
-Removing battery and trying to power up with just power cable
-Removing battery and AC adapter, holding power for 3+ minutes to "clear static charge"
-Doing above and then plugging power cable in
-One ram chip at a time
-No ram
Unfortunately nothing works. Fans don't turn on, lights don't turn on, display doesn't turn on, no noises or beeps. Other than the power ring on the plug getting brighter when I plug it in, there is no indication that the device is receiving any power. The build quality of the device is so high and my wife has been very satisfied.
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Jan 18, 2015
I have my laptop since August last year. I bought it direct from Dell. I was using it today and closed the lid to go into sleep. Now it won't turn on at all. Once or twice it slightly reacted and showed Dell logo but then shuts down. The power light sort of fades out.
I can't turn it on at all so can't do any sort of troubleshooting.
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Nov 6, 2013
I have the extra RAM Kingstone 2x 4gb 1333 mhz . I tried to put it in my computer, but laptop did not turn on, and he honked a short range beep.
My configuration is:
i5-4200u, 6 gb RAM 1600 mhz, nvidia gt 750m
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May 16, 2014
I got my replacement insiprion and it is a refurbished model. a couple of days ago Today I was typing and I noticed beeps coming from the right side of the machine. I opened the back cover and the sound appears to be coming from the Hard Drive. Dell's quality has really gone down hill. They send me one replacement and that one was riddled with issues... I demand another replacement and this one came and I thought "wow everything works" and this issue pops up.. I also have a dell xps 13 with the coil whine.. Dell really is horrible now. How do they get away with giving customers this stuff? Really.. who is the head of QC needs to be fired.I have bought many dell computers over the years and I have to say the decline in quality is very apparent... I will NOT be buying another dell.. and for the record I have bought a couple of desktops, a couple of laptops... I will no longer give them another cent besides extending the warranty on this machine because I'll need it after the quality of their products..
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Dec 25, 2013
Spent about half a day now on getting the Windows 8.1 Pro update for my new Inspion 15. However each time after installing the update from the store and rebooting, I am greeted with the message that the update could not be installed, error number 0xC1900101 - 0x20017. I have installed all Windows Updates and also updated all Intel and NVidia divers. Uninstalling everything preinstalled by Dell did not change the result either. What else could I try?
Here are all entries from the %windir%WindowsUpdate.log file from the time frame in which I attempted an update:
2013-12-24 18:26:12:654 1004 ba8 AU #############
2013-12-24 18:26:12:654 1004 ba8 AU ## START ## AU: Install updates
2013-12-24 18:26:12:654 1004 ba8 AU #########
2013-12-24 18:26:12:654 1004 ba8 AU # Initiating scheduled install
[Code] .....
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Dec 7, 2014
My Inspiron 7537 battery is draining itself when the laptop is powered off. I have all the latest drivers for everything and the latest BIOS. Everything is updated. I have all the best software for viruses and spyware.
It has been happening for a couple of months now. I usually have it plugged in when I use it. Randomly when I turn it on the next afternoon after turning it off at 100% the night before it can be as low as 70% the next day. Sometimes the battery is still at 100%.
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Jan 5, 2015
My dell inspiron 7537 is not powering up. When charger plugged in the charger led glows, but when powered on nothing happens. No display, no light, no beeps, no fan, nothing.
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Jan 12, 2015
My Dell Inspiron 15 (7537) simply does not recognize the built in touchpad for a couple of days now.
I did run all the tests even the ePSA test and all passed with OK, but never the less there are not tests for the touchpad.
If I unplug the external mouse the mouse pointer dissapears, as a sign that there is no device present.(I tried to install and reinstall the synaptics drivers - Input_Driver_15K08_WN_17.0.13.51_A02 ) but no luck at all.
Furthermore, I tried to boot the system using the windows 7 and 8 installation media, as well as Linux Mint, but there is no mouse pointer unless I plug in an external mouse.
It seams to me that the hardware is faulty.
I still have 1 more month left from the standard warranty, what should I do ?
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Feb 25, 2014
Apart from the general advice of 'press the backlit keyboard key' what might be stopping my keyboard backlight from working.
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Aug 22, 2014
Left shift key is not working, I used my dell application to troubleshot, it recognized all keys, like if I press alt it tells its alt and so on, but when i pressed left shift it showed a message "key pressed". so I concluded left shift is working but not being recognized.
I am using Dell inspiron 7537
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