Dell Inspiron 17R :: Windows 8 Frozen On Logo - Blank / Black Screen?
Mar 22, 2013
I have a new Dell Inspiron 17R with Windows 8 (bought dec 12). From the last two days, the laptop freezes after boot. The screen (touch wood) is fine, since it gives me option to trouble shoot and all. I have a feeling its a windows 8 problem. I have done all the things (such as pressing fn and power logo) as mentioned in other posts. Still its not working. As of now the laptop is in pre-boot system assessment - all are done but Hard Drive 0 is stuck at 10% from the last 15 mins!
Why is the screen black / blank after booting dell logo? I do get 'Welcome' message below the Dell logo but after that the screen is blank.
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Feb 13, 2013
I just bought my Inspiron 14z Ultrabook three days ago. The first time works fine, but now it's frozen on the Dell logo screen.
I have been able to run a diagnostic test if I hit the f12, and it's all ok.
When I hit f8 and the bar is fully loaded nothing happens.
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Oct 16, 2014
I just bought an aspire switch 10 last week, but I already got into problems with it.You see, when I turn it on, the acer logo appears, but then the screen goes blank and black.When I tried pressing some buttons, there is a mans voice and tells what the button I pressed is. Then nothing happens. It's just like that to every button. I tried to turn it of by just having the battery empty. Cause the screens still blank.What do I do about it?
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Mar 27, 2013
Ok, so I have this laptop (17R 5720) that I got in November. Um every time I turn it on, I get a blank screen just after the dell logo pops up.
I've tried taking out the battery and unplugging the adapter and holding the power button for 30 seconds and putting the battery back in. I've tried "D" + power, tried Fn + Power, tried F2 to get to the BIOS window, and I've tried F12 (which only got me to the Boot menu). Still nothing happens.
Don't know what else I can do. It looks like I only got limited access to technical support so I hope it's nothing major that I have to deal with.
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Apr 17, 2013
I am currently using windows 8 as my OS. When I attempt to start my laptop the Dell logo flashes on the screen and the screen turns blank/black and sits there for a few min before displaying an empty bar and F12 Boot Options in the bottom right hand corner.
I have attempted to press F12 to try and load windows in safe mode but everything is frozen at this point.
Is there a way to determine if its a hardware issue or windows issue. When I searched for the issue I found some with a similar issue but the link provided for support was no longer valid
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Mar 18, 2013
My Inspiron 17R 5720 laptop (which came with windows 8) was working fine yesterday but whenever I try to turn it on today it shows the Dell logo briefly then goes to a black screen and remains like that. The F12 key works, but I can't change any settings as it will only let me highlight the diagnostics option. I've run diagnostics and recieved no error reports. Neither the F2 or F8 keys work, so I can't access BIOS or start in safe mode. I've tried removing the battery and unplugging the power.
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Aug 3, 2014
I encountered a black screen while installing Windows 8.1 from a USB after the logo in the beginning.
I format my hard-drive (SSD), I had Windows 7 installed on it.
I removed the harddrive from my laptop.I attached my drive to an USB adapter and removed the partitions on the drive with "Create and format hard disk partitions" on another PC.Put the hard-drive back in the laptop.Tried again and the installation works smoothly!
My laptop:
HP DM1-4000sd
SSD
8 Gb memory
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Feb 12, 2013
I purchased an Inspiron 14z a few months ago and it has been working fine until recently - upon starting up, it freezes at the dell logo screen. I have searched for posts regarding this problem and have found no solutions that work for me; I've tried pressing F2 and F12 but no keystrokes will register.
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Dec 25, 2012
My brand new Inspiron 14z remains on the starting DELL screen after boot up.
The initial windows 8 parameters have been registered properly (it seems...) and since the second requested reboot the PC does not go to windows 8. I have been suspecting a hardware problem and ran the full diagnostic (success!). There is nothing into the setup (F2) parameters which looks wrong and none of the boot options (F12) I tried have been successful... Is there a way to run a windows 8 safe mode boot or equivalent (note that I cannot go inside windows 8 top change this kind of option of course), and to move forward?
I desperate to see the someting else than this Dell Logo in the middle of the screen (forever?).
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Dec 10, 2012
Inspiron 15R SE 7520..When I attempt to start my laptop it goes to the Dell logo screen and will not boot Windows 8. I've had the computer less than a month and if I have to restore the system completely it will not cause much of a problem.
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Mar 5, 2013
I have a envy dv6 serial 2ce2502rs6 product b6b49av. It starts up with hp logo and goes to black screen. I tried repair before and it didn't work. I tried the hard restart and it came on and I selected repair and it didn't work again so I selected turn off and now it goes to black screen.
Once unit is powered on keep tapping the F2 key run the diagnostics test . It saysProcessor check passed. Memory quick check passed. Hard drive smart check passed. Hard drive short DST check FAILED.Failure ID OU7ATA-6B877E-QFPK1A-60U503Product iD b6b49avHard drive 1
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May 11, 2014
My Laptop is Lenovo G460, I have no problem with it till about a few days ago, my problem is every time I boot my laptop, I got blackscreen between Lenovo Logo --> windows logon, it's took about 2/3 minutes with cursor appeared at the very top left corner which is really make me mad . And every time I shutdown my laptop, I faced a long time shutdown, after my screen off, my keyboard and mouse still on...after about 5-10 seconds then it's all completly off.
I try to figured out what's happened with my laptop, then I change my boot option (F2)
I changed Sata Controller from AHCI to Sata Controller Compatible, and now every thing is works! no more black screen, and not only that, now lenovo logo is just faster, but the problem is still happen, when windows logo going to appeared I got blue screen error (BSOD) then the laptop was restarted by it self.
I try to redownloaded and reinstalled the drivers for my Windows 7 64 bit, here are the following that I redownloaded and reinstalled :
Chipset Driver
Intel Matrix storage
Intel Rapid Store
Intel Sata Controller
Turbo Boost
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Feb 13, 2013
When I press the power button it will flash the dell logo then go black and sit there as long as I let it like that without changing. I've tried to research this situation and it seems this is a problem with these specific laptops. However, no solutions (like removing battery and ac adapter, pressing power for 1-2 min, reconnecting ac adapter, etc.) that seem to work for others have worked on mine yet. I'm concerned and starting to get extremely frustrated as I've only had this laptop for a month and a half. I'm a nursing student who has many tasks to complete on my (nearly BRAND NEW) computer daily and have a pretty nonexistent budget (which would explain my hesitancy to take it in for repairs somewhere).
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Feb 7, 2015
I needed to use Windows resore. after restart, the acer logo dont show and laptop stay in black screen and HDD LED blink in aqual time slice. Then after a few minutes acer logo shown and Windows starts.
This, happend few times but now acer logo dont show and it stay in black screen .
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Dec 1, 2014
I m using dell laptop since 2 years ,last week i try to update my pc with windows latest graphic update unfortunately after update the screen became blank with cursor blinking on it. Now I couldn't access my pc. Safe mode also not working,tried to get in through last known good configuration but it doesn't work.
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Sep 14, 2009
I'm more of a desktop user but my husband gave me this laptop on January 2007. Since then, I think I only used it for less than 20 hours (we don't have a wireless)... when we got out of town.
The last time I used it, about a year ago, it turned off by itself. I tried to use it again when I got home but the screen is just blank whenever I turn it on. What could be the problem? I don't think it's a good idea to send it for repair to HP as the warranty expired already.
when I turn it on, all the blue lights turn on... but the screen won't therefore I can't use it. Ealier, I hooked up an external monitor but didn't work. Could it be an LCD problem?
The notebook doesn't have any scratch or whatsoever. It still looks like new, yet not working.
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Jan 26, 2015
I have an Inspririon 15R that is going to the black screen after I logon to Windows 8.
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Dec 7, 2014
Acer R7-572-6423
Windows 8.1
Bought April 28, 2014.
Issue: I get a black screen permanently now. When connected to wall battery indicator is blue, I touch the power button, power indicator turns blue for 7 seconds then turns off. Nothing happens. Screen doesn't power, can't hear any fans, etc. Same issue when not connected to wall.
There was a BIOS update version 2.04 which fixed a problem "2. Revise system can't boot when "Exit Discarding Changes" was selected in BIOS menu." I believe that's my issue.
Is there any recovery method that can be done at home to get it out of this state?
Here's a video from another user with the same laptop and identical problem but no fix : [URL] ....
Another user suggested sending in the laptop to have the EPROM replaced but never said why or if it fixed it.
Tried:
pinhole button to reset the system
removed battery, hard drive
looked for crimped wires in hinge going to screen
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Jan 13, 2015
I have been given Dell inspiron 15 as a scholarship From a Firm..On start up it shows Firm logo instead of Dell logo..even when operating system is loading it shows the same logo.I have updated BIOS..More over installed a fresh copy of Windows 8.1.... But still see the same logo...I want Default Dell logo and default windows logo.What should I do.. If i set Boot option to UEFI (without Legacy Enabled).. It gives error that there is no disk ..
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Feb 6, 2013
When I power up my laptop it won't go past the dell logo. I tried the removal of the battery test. I also tried running the diagnostics test and everything was good. There were no error messages. What can I try next?
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Jan 20, 2013
Been working on my laptop all weekend and took an hour break came back and when the laptop tried to boot up got stuck on the dell screen. The screen it is stuck on has the dell emblem in the middle and has inspiron under that and a progress bar that is completely empty. In the bottom left corner is has F2 Setup and below that has F12 Boot Options.
I have tried to turn it on and press F2 all that happens is the F2 becomes highlighted but nothing seems to happen. I can do the same for the F12. I have tried booting it while plugged into wall and when it's not doesn't seem to change anything. I have left it on for a while now and every few minutes the screen goes blank and makes a few clicking noises and a few of the lights on the top corner of bottom part of laptop flash. It then just gets stuck in the same frozen screen.
The laptop has a weeks worth of very important data I need on it....
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Jul 22, 2013
When I turn the laptop on it gets to the Dell logo screen then screen goes black with a cursor in top left corner but then it restarts again.Regardless if the F2 or F12 keys are selected or not, the systems restarts again. This cycle continues indefinately until I turn it off.
I have replaced the memory stick (brand new), the hard drive (brand new), the motherboard (used from ebay), and the processor (used from ebay) and still the same thing. I have tried it without the cd drive installed and same thing. I have tried it without the battery installed but with the power supply and same thing. I have tried turning it on with the windows disk in the cd rom drive and same thing.
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Apr 3, 2013
I am having dell inspiron 1545...was working fine until last week when problem with screen started.
Whenever I try to turn on my laptop, it shows me dell logo and then it goes black... booting process is still on..and if you see screen in bright light you can see the process..
Now initially i thought that i need to replace my screen but it is showing dell logo so i am pretty sure that screen works fine, now my laptop does have the problem of overheating. is that is a problem????
and my laptop screen attachment to main body is not perfect too.
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Mar 10, 2013
The McAfee expired and each time it opens a new windows I get an error message and am asked to buy again. Started to freeze the screen and I'd have to shut down the unit and start again if I had more than 3 open windows.There was a system restore logo on the left side of the screen - so I thought maybe that would work - wrong thing to do!
Now it starts, and then the windows colored balls appear and turn into the logo - then nothing but blue gray screen. Tried doing F-8 system restore to factory settings, the last option, as recommended by MicroWarehouse where machine was purchased for Army son-in-law in 2011 - would not run completely. the instruction at 0x0411c2e3 referenced memory at 0x0db81030. The memory could not be written. went back to that F8 screen automatically so I tried it again - same message ar 0x44cc2r3 and back to the screen
since it said memory, I clicked on restore memory - which may have been wrong as it said I had videos, and I did not, and it said I had pictures, which I would only have had in e-mail. but I clicked to do it. Took several hours to run. and still screen is blue/gray. Now it won't even F8. Thinking my son-in-law may have disturbed something when he re-set it for me (took all their info off prior to military deployment - and when I tried to restore that may have conflicted with what he did. (We got him btter unit, I got old one)
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Aug 9, 2014
I have a HP G26 notebook pc, it has windows 7 on it and when I turn it on it only get to the windows start up screen with the little flashing logo and won't boot any further.. I have tried system repair, my back up disks.....
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Feb 2, 2009
Her mum was using the laptop a couple of nights ago and the screen just went blank suddenly when she was browsing the internet.
She held the Power button in and turned it off as it was still running. When she tried to Start it up again the Laptop is starting up but nothing is coming up on the screen, The screen is staying completely blank,
Although when you hold for talk sake the Light of your mobile phone around 1cm away from the Screen you can see the Desktop of the Laptop. So basically the laptop is working but theres no light to light the screen up it just stays black as if it isnt turned on.
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Mar 28, 2013
Whenever I switch on my Inspiron 6400, either via the On/Off or Media Direct button, the screen almost always goes blank within less than a second. I would like to reset the computer to its original factory settings via F8 or reinstall the operating system via F12 but cannot do so because of the blank screen. Occasionally, I hear the sound which accompanies the window screen a few seconds after switching the computer on; the computer will also sometimes whirr and the number lock and wife symbols will illuminate, all whilst the screen remains blank.
This problem first developed yesterday when I received the message "NTLDR is missing". With a bit of perseverance yesterday, I could eventually get the computer to work by repeatedly switching it on an off, but this no longer seems possible today.My computer has Windows Vista.
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Oct 13, 2014
Acer E5-471..... When I attempt to start my laptop it goes to the Acer logo screen and will not boot Windows 8. Only black screen and mouse pointer appear. How can i fix it?
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Oct 21, 2009
My Dell Inspiron 1526 won't restore after hibernation.
After a recent Vista update the laptop was placed in hibernation mode before the normal 'restart to complete update' process. After a minute or so i press a button expecting to see a logon screen, instead the monitor was off, blank screen with no power.
I presss every button but nothing happened. After a restart the monitor remains off but i can still hear 1526 checking the cd drive. I restarted several times trying the Fn+F8 option with an external monitor and pressing the up button while holding Fn but still the same.
1526 appear to be in a wierd state because i placed a XP boot cd and restart then hit Enter several times. If the backlight or inverter was the only problem then 1526 would boot from the cd as normal though i wouldn't be able to see. It doesn't, it simply power up, checks the cd drive then does nothing.
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Apr 1, 2013
Just two days ago I was using my laptop then turned it off like any other day. Later in the day I proceeded to turn it back on and received the dreadful 7 beeps with a blank screen. For the time that I've had it, I've taken good care of it, (never dropping it etc.) I have read on some of these forums that the 7 beeps could mean a bad motherboard/processor.
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