Acer R7-572-6423 :: Blank / Black Screen - Battery Indicator Blue When Plugged In
Dec 7, 2014
Acer R7-572-6423
Windows 8.1
Bought April 28, 2014.
Issue: I get a black screen permanently now. When connected to wall battery indicator is blue, I touch the power button, power indicator turns blue for 7 seconds then turns off. Nothing happens. Screen doesn't power, can't hear any fans, etc. Same issue when not connected to wall.
There was a BIOS update version 2.04 which fixed a problem "2. Revise system can't boot when "Exit Discarding Changes" was selected in BIOS menu." I believe that's my issue.
Is there any recovery method that can be done at home to get it out of this state?
Here's a video from another user with the same laptop and identical problem but no fix : [URL] ....
Another user suggested sending in the laptop to have the EPROM replaced but never said why or if it fixed it.
Tried:
pinhole button to reset the system
removed battery, hard drive
looked for crimped wires in hinge going to screen
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Oct 16, 2014
I just bought an aspire switch 10 last week, but I already got into problems with it.You see, when I turn it on, the acer logo appears, but then the screen goes blank and black.When I tried pressing some buttons, there is a mans voice and tells what the button I pressed is. Then nothing happens. It's just like that to every button. I tried to turn it of by just having the battery empty. Cause the screens still blank.What do I do about it?
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Sep 14, 2009
I'm more of a desktop user but my husband gave me this laptop on January 2007. Since then, I think I only used it for less than 20 hours (we don't have a wireless)... when we got out of town.
The last time I used it, about a year ago, it turned off by itself. I tried to use it again when I got home but the screen is just blank whenever I turn it on. What could be the problem? I don't think it's a good idea to send it for repair to HP as the warranty expired already.
when I turn it on, all the blue lights turn on... but the screen won't therefore I can't use it. Ealier, I hooked up an external monitor but didn't work. Could it be an LCD problem?
The notebook doesn't have any scratch or whatsoever. It still looks like new, yet not working.
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Mar 22, 2013
I have a new Dell Inspiron 17R with Windows 8 (bought dec 12). From the last two days, the laptop freezes after boot. The screen (touch wood) is fine, since it gives me option to trouble shoot and all. I have a feeling its a windows 8 problem. I have done all the things (such as pressing fn and power logo) as mentioned in other posts. Still its not working. As of now the laptop is in pre-boot system assessment - all are done but Hard Drive 0 is stuck at 10% from the last 15 mins!
Why is the screen black / blank after booting dell logo? I do get 'Welcome' message below the Dell logo but after that the screen is blank.
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Jul 14, 2014
I turn my laptop on and the screen is dim but I can see everything fine it works fine but then I plug in the power and the screen brightens up to normal then 3 seconds later it goes blank everythin in the back round is still running everything is fine but I can't do anything because the screen is blank. So I usually have to turn it off and let the battery charge all the way which it does and that works fine. So then I can start it up on the battery working fine but as soon as I go to charge it while its on the screen goes blank...
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Oct 7, 2012
I have a problem with my Lenovo. The problem is that whenever I plug or unplug my pc adapter, the screen goes black for a second or so. I didnt experience this problem before, it started to occur a week or 2 ago.URL....
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Nov 25, 2014
My Dell Inspiron 14 1440 froze and i decided to manually turn it on and back on. I pushed, and held the power button until it turned off. Once it turned off i decided to take the battery out (for no apparent reason). So i took it out and put it back it (i didn't really touch anything). Once i put it back in i tried turning it on by pressing the power button, but it wouldn't turn on. The screen is black, there are no blue lights that are on. (These lights are on when you turn the laptop on).I tried the taking out the battery and hold power button for 30-60secs trick, but no luck. I also have taken out my laptop's ram and re-inserted it (same with my hard drive). Oh and my battery is fully charged. I tried searching the net for solutions but no one really has the same problem as me. Most of the other people with problems said they could hear the fan, but with mine there is noting. No sound. No lights. No working laptop just one really expensive door stop.
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Jan 27, 2013
I got my laptop three or four years ago and today the screen just stopped working. First it faded white, then it came back on but faded black/white and now is not working at all. It stays black through startup and when it reaches the login page it is just a bunch of vertical lines.
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Nov 11, 2014
Ok, so, had my laptop for just shy of a year now. Everything has been working fine until yesterday whe I booted up, the screen rotated a solid green/blue/red for a few seconds then went black (backlight still on) and there it stayed, have re-booted a few times and each go, it goes straight to the black screen, I have plugged it into my TV via the HDMI which works fine can see everything and use as normal.
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Jan 23, 2012
I have a Dell Inspirion 1526 that when I turn on the laptop, the blue power light comes on and the lights all come on but the screen is black. I here my laptop running but it looks like my screen just stopped working. I wasnt sure what it was so I bought a new battery to see if that was the problem and the screen still does not come on. I had this laptop for about 3 years and thought it was the battery or charger and its not.
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Feb 26, 2015
Replaced LCD screen and still no backlight. Troubleshooting charts say replace MB. MB is P7YEO_U98 . Is there different number for the MB? Any other backlight solutions to try?
It is working with an outboard monitor using the 'D' connecter. While I was using that method to update Windows the backlight popped on and stayed for the session. Have not gotten it back after multiple tries.
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Oct 19, 2014
I have a compaq v3010 us laptop that hangs on a black screen with a blue square asking me for a password and i do not know it. I need the bios password for it to get into the bios on it. The OS is windows 7. The hard drive is a seagate one ....
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Mar 3, 2009
I've been using it since the first day and I have to say I like it. Though, as soon as I could I changed the address bar so that it used the original blue progress indicator instead of the stupid spinner. That was a mistake, IMO, getting rid of the blue progress indicator. Thankfully you can edit the preferences file to get it back.
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Feb 27, 2015
My battery indicator seems to be showing incorrect readings. When I get to about 16% battery, it will drop to 5%. It will not even show the battery critical warning, it just goes to 5%.
I already tried reinstalling windows to factory, same issue. Also installed Linux to see if it was a specific problem with Windows, same issue.
I ran powercfg to see what was going on and see this for my battery;
Battery ID17266SANYOAP13B3KManufacturerSANYOSerial Number17266ChemistryLIONLong Term1Sealed0Design Capacity53400Last Full Charge55455
For some reason, it is showing a full charge of more than design capacity. Could this be why it incorrectly thinks it has more battery, and then quickly readjusts to 5%? I tried recalibrating (three times) the battery by completely draining and then completely charging and have the same problem
Also, I found that if I overcharge (leave it plugged in after fully-charged light comes on) then this problem disappears for that discharge cycle, but will return if I don't overcharge it for the next cycle. It seems to think it's fully charged too early when it's actually not!
Honestly, I'm hoping there is a way to fix this without having to replace the battery, since it's not removeable for this model so I would have to send it in for warranty replacement. This laptop is only about 6 months old.
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Mar 7, 2015
My battery indicator seems to be showing incorrect readings. When I get to about 16% battery, it will drop to 5%. It will not even show the battery critical warning, it just goes to 5%.
I already tried reinstalling windows to factory, same issue. Also installed Linux to see if it was a specific problem with Windows, same issue.
I ran powercfg to see what was going on and see this for my battery:
Battery ID17266SANYOAP13B3KManufacturerSANYOSerial Number17266ChemistryLIONLong Term1Sealed0Design Capacity53400Last Full Charge55455
For some reason, it is showing a full charge of more than design capacity. Could this be why it incorrectly thinks it has more battery, and then quickly readjusts to 5%? I tried recalibrating (three times) the battery by completely draining and then completely charging and have the same problem
Also, I found that if I overcharge (leave it plugged in after fully-charged light comes on) then this problem disappears for that discharge cycle, but will return if I don't overcharge it for the next cycle. It seems to think it's fully charged too early when it's actually not!
Honestly, I'm hoping there is a way to fix this without having to replace the battery, since it's not removable for this model so I would have to send it in for warranty replacement. This laptop is only about 6 months old.
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Jan 8, 2015
Recently I have purchased the Acer v15 Nitro Black Edition gaming notebook. Though I've noticed that not very intensive games are stressing my CPU to about 80-90C, which I am not entirely certain is the norm. This seems to happen primarily when the laptop is plugged in, as temps seem relatively stable when unplugged. I recently turned my CPU power down a bit (to 96%), and that has seemed to keep my temps relatively stable.
I guess my question is: Is this normal? I feel like those temps are way too high, and I fear of burning out my CPU. I am going to pickup a cooling pad today, and start using it when I play games. I am relatively certain my fans are working, but my CPU temps jump around quite a bit. I know gaming laptops are built to get hot, but the last thing I want is to burn my new toy.
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Oct 17, 2014
When I plug power, battery indicator bulb indicating and when i press turn on button on laptop, suddenly battery indicator bulb turned off and laptop wont start. then i removed battery and install it again. then again battery indicator bulb indicating. this sequence happening again and again. what could be the reason.....
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Oct 29, 2014
I have an Acer Aspire V5-473P-5602. It's just over 2 months old. It's been for repair twice, and both times the repair does not solve the original problem.
The issue is this... I will charge the computer to 100%. While using, the battery indicator will show different values at different times. Basically all over the map. Once the indicator gets down to 30% or so , I'm in the "shut down" zone where the computer will shut down because there is actually little or no power left in the battery though its says 30% or 24% or whatver value it may be.
Again this has been to the Acer Repair Shop to be "repaired" twice so far. They changed the Mainboard ( Motherboard I assume) TWICE so far and the problem STILL persists. I can't even get to the "Low or Critical" battery warnings ( currently set at 15% and 5%) because it shuts down before reaching those levels.
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Feb 4, 2009
I have T140p with bluescreens, I've replaced the harddrive, the voltage regulator and disconnected almost every peripheral. but still - have bluescreens. Is it possible that the Cmos battery is responsible for it
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Aug 13, 2014
I try to get on my laptop and a black screen pops up with a blue box asking for admin password or power on password. The passwords I entered will not work. Anyway to override it?
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Feb 1, 2015
There is a tiny chance that this slight variation will work. Remove the battery and power cord, and hold the power button down for sixty seconds. Without turning it back on, re-install the battery and power cord and turn it on. If this doesn't work, then it is either a battery failure or a charger failure.
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Oct 22, 2008
My laptop Acer3050.. has a black screen. What could be the problem? I've tried the toggle FN with the > or< which someone suggested nothing happen. Do anyone have any more suggestions for me to try?
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Oct 23, 2014
I have tried turning off computer and letting batteries charge, tried turning of and holding power button, this model has internal batteries, I don't want to open laptop and try disconnecting batteries.
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Nov 15, 2014
Aspire M5-481T-6488 - Does not recognize AC is plugged in. Does not charge battery.
Laptop is about 2 yrs old. Running on the origninal Windows 8 that came with it. Had the same issue when it was first bought. Sent it in to Acer. Came back with no report/ details. Worked okay. Until recently.
Noticed that orange light comes on when it feels like charging and stops charging at 35%. Charging is a hit and miss thing, mostly miss.
Tried:
Sticking a pin in the "battery reset" hole on the back
Uninstalling the "Microsoft API" battery
Removing battery to see if it'll work without it (it has an internal battery)
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Feb 28, 2009
My Son has an Acer Travelmate 7510.
It beeps three times (1 long, 2 short) on start up and nothing shows on the screen. We've plugged a seperate monitor into it and that just shows all white.
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Feb 20, 2010
On my Black Macbook is it when it is charging the screen feels different than when it is running on the battery. For example, when it is charging and I run my finger along the screen there is more resistance and it is not as smooth as when it is running on the battery. Is this normal?
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Jun 2, 2011
I have seen it on two different laptops now. Both are HP ProBook 6460b. When the user plugs the laptop into a VGA cable that is connected to a projector, the laptop blue screens and reboots.
The laptop doesn't bluescreen and reboot when connected to monitors, but usually the users are using a docking station when connected to a monitor, or monitors. I haven't seen any issues with plugging in a VGA cable connected to a monitor, but that is rare.
I've tried updating drivers, but haven't had any luck.
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Nov 14, 2014
My battery on my acer draws power at times when my laptop is plugged in it will work ok then the on and off button will start to blink It will go into hibernation when plugged in when the battery gets to low....
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Nov 30, 2008
I have an Acer Aspire 1362i. Lately when I am working on the laptop, the screen has been going blank for no apparant reason. This can happen on startup, after 1, 5 or 10 minutes. where to start Troubleshooting this problem?
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Jul 27, 2009
I have an Aspire 5610 with 2G ram running vista home premium. I had a few explorer windows open, and was getting memory warnings. I shut a few windows down, and a few hours later, the screen turned blank. I reboot the computer, but the problem persists. Now it turns out if I remove the power supply, and run it on battery, everything is fine. As soon as I instert the power supply chord, screen goes blank (black). Upon removing the power supply, if I shut and open the screen, it works again (and it also shows me a warning message that the wireless is in use, and if I really want to turn the antenna off).
The screen obviously is fine, as it runs fine on battery. I don't understand what is happening as soon as I insert the power supply, and why upon removing the power supply, I get a warning on turning off the antenna.
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