Dell :: Is A Reliable Computer Too Much To Ask For?

Just got off the phone with XPS Support.. Not too happy.

I was on my computer earlier, and it froze. Left it alone for 20 mins before having to reboot. The HDD light was Stuck on. Got stuck on the windows start, once again with the HDD light on. Tried the startup repair, same thing.

Thought something in Windows mightve gotten screwed, so I tried launching the Dell Recovery. Nope, got same thing, hdd light stuck on.

Ok, thought it mightve screwed up the recovery partition, so I toss in the Dell windows 7 cd. Got stuck on the setup is starting with the hdd light on.

After reading the m1340 hdd light on thread, I put in my retail windows 7 cd. Got stuck at the same place, so I broke down and called support.

The rep had me do a pre boot assessment. Within 10 secs of launching it, my computer is beeping and flashing the keys indicating a failed hard drive. Even tho I can see it in the BIOs

Just ing great.

Is it really unreasonable to just get a computer that just works? I've had this computer for less than a month and have babied it. It came out of the packaging and has lived on my desk since.

Then, to top it off, my "next business day" onsite repair means the tech (which makes no sense, they won't ship it to me even tho I'm DCSE) will get the part in 2-3 days, arrange a time 3-5 days after that.