Dell Latitude 6430u :: Suddenly Goes To Sleep When Move It

Jan 24, 2015

I have a Latitude 6430u.

When I try to move this laptop around or bump it just right it suddenly goes to sleep. When I say bump it I mean like having it on your lap and moving around to get comfortable will cause it to do this. Sometimes when you move it from your lap to a table it will just go to sleep.

I have removed and reseated the battery several times, no change.

I have run the online diagnostics, no issues found.

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A few weeks ago, I bought a refurb E6400 from the Dell outlet store. It came with a 160gb hard drive installed.

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Is there any known Problem with this Laptop ?( In the last days a few new BIOS has been released .)

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My work gave me a new Latitude E6400. They replaced Vista with XP so I don't know if that is a possible cause, but whenever I try to put the computer to sleep (whether stand by or even hybernate), it freezes. You can see that it is preparing to stand by, locks up, never powers down, and can't get out of it. I have to hold the power button down and force a shut down.

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Right now this is happening on the original end-user's machine and 1 other deployed E7240 we were able to get back and test.  I have a couple of other E7240's deployed and I have an email out to the end users to bring them in so we can check them too.   

I've upgraded the BIOS from A09 to A13.  I've tried switching wireless control from Intel to Windows.  I've updated to the latest drivers on the Dell support site. 

Machines are i7, 256GB SSD with 8GB RAM running Windows 7(64) Enterprise

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I'm starting customising my new Latitude E5550 laptop.

After turning on Bitlocker I noticed that when I shut down the laptop, it goes to sleep. Even if I logoff first then request a shutdown it still just goes to sleep. I can request a restart which does work - it restarts, but a shutdown still makes it go to sleep. I can hold the power button to force it off. Doing that or when requesting a restart, the laptop starts back up but I find that the laptop goes into Flight mode. The Flight mode symbol is visible even before you logon.

I turned off Bitlocker, and the problem has gone away. Is there a solution for this?

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I am not sure how easily I can get a new battery shipped to Africa and we have frequent power cuts (the system is on a surge protector which drops the power when it goes out. Usually a generator cuts in within 10 seconds to restore power but the surge protector refuses to provide power for about 5 mins).

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My specific scenario is: I use an external 27" LCD with the MBP; I keep connecting and disconnecting the laptop over a day at work several time.

The problem is: I set up a window to be "that big" and to be on "that" part of the display, I set up other windows next to the first one (usually all documents, need to compare them side by side) and it looks and works fine on the big screen, but when I disconnect they are not keeping the side-by-side position (smaller of course, to fit on the 15" MBP display).

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