Dell Latitude E6320 :: Freezes But Can Move Mouse - No Errors Or Warnings In System Log
May 24, 2011
I have 7 Latitude E6320, all with identic Confgiuration and same Problem. Sometimes the Laptop freezes. When this happens I can still click one to three times somewhere, move the windows and mouse, then no Application reacts anymore. I can still move the mouse. It's not possible to start Taskmanager or kill Processe via Process-Viewer. If Process Viewer runs before the Laptop hangs it shows high load at "Hardware-Interrupts" ~30%. If this happens the HD-LED is on without any blinking. The only way to get out of this is to turn the Laptop off.
There are no Errors or Warnings in System-Log (only at restart).
All Updates from DELL (Drivers, Bios) and Microsoft are installed (including SP1 for WIN7). Diagnostic boot runs without Error. the sfc command runs also without any Problems.
What can I do ?.. I want to avoid to reinstall Windows 7 & Software (32Bit) on 7 Laptops...
Is there any known Problem with this Laptop ?( In the last days a few new BIOS has been released .)
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Nov 5, 2014
I was replacing my harddisk for a bigger one. after some trail and error with the AHCI driver for Windows 7 installation, suddenly the notebook freezes before I can enter the bios or it even can boot.
Now it is stuck at the DELL logo with text of latitude e6320 series, bios revision A06. With the blue line
I already tried to remove battery and power, but no solution yet.
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Aug 30, 2013
I recently purchased a Lenovo y510p for college. I do not use it that often because i have a nice desktop at home and have not moved yet. When i do use it, it freezes 3-5 minutes after the start up. during the freeze i can move the mouse but when i click on anything nothing happens. When i mouse to the corners the normal windows 8 thing dont pop up. After it gets done freezing for a few minutes evertying i clicked on or did during the freeze pops up really fast.
I believe i have updated all my drivers. i unistalled mcafee and really only have a few things installed liked Steam, and Final Fantasy 14: A Real Reborn. Sometimes after the freeze windowns stops responding and i have to hard reset. At that poing i somtimes get stuck in a boot loop and just have to keep resetting till it fixes itself. I also installed chrome.
I dont want to have to reistall windows or do a factory reset. i do have a warrenty but i start school in 2 days and cant really ship this anywhere. I dont have the serial number with me but i have the laptop with the duel graphics.
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Dec 25, 2014
i have a dell latitude e6410 and the when it boots up its fine but when i move the mouse pad it crashes and the screen goes black.
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Nov 18, 2009
Here are my specs.
windows 7 (64bit)
intel sp9300
4 gigs of ram...
Here are my problems as most of you are already familar with....
Mouse freezes when system is woken up from sleep mode.
Speaker crackles and I am unable to update driver. Tried several times.
How do i make sure all my drivers are up to date? Do i have to check each one manually?
Here are the steps I have taken to try and fix these problems....
20 hours on the phone with hp tech support. (i speak fluent indian now)
tried to download speaker driver - unable
tried to install updated mouse driver - unable
installed updated Bios - caused the dm3 to go into blue screen 3 times
re-installed windows 7 - problems still exsist...............
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Jan 5, 2015
mainly consisting of it shutting down when being moved (even if it is closed).Earlier today this happened again and whilst it normally just turns back on, it won't anymore. I have looked through the dell support info and can't seem to decide whether it's a power or post problem. None of the lights on the laptop are on and when I attach the AC battery, the battery light on the computer briefly flickers, but doesn't stay on, whilst the led on the battery itself stays on (I can't remember if this is normal). When trying to turn it on, the power led, battery led and caps lock briefly flicker and it makes a bit of noise but then shuts down after 2 seconds.
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Oct 27, 2014
My keyboard has intermittently been working for some time. When it works, then everything works as it should, when it does not work, the keyboard is still lit up and the mouse joystick still works, but no keys work. To get the keyboard to work again I have to reboot and shutdown many times and eventually it will work again. It only stops working after shutting down or rebooting. To me it appears to be an issue with detecting at boot up. It seems it could be either an issue with the motherboard, or the keyboard so was or to get some opinions on how to narrow it down to one or the other. I should also add, that when it does not work, you can not access the bios, or anything prior to the operating system loading, so I am 100% sure its not an OS issue. I also dual boot this laptop and the keyboard does not work in either. I can plug in a usb and that works fine.
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Jan 4, 2010
This has just started to happen when booting in normal mode. I am currently typing in Safe mode as it doesn't freeze.
In normal mode the PC may or maybe not work for a while then it will freeze, I can still move the mouse cursor but nothing can/will be selected. I had task manager running and CPU was high load but not 100% and RAM wasn't maxxed either but an svchost.exe is taking around 50% CPU when idle
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Nov 25, 2014
I have a Latitude E6320, running Windows 7 SP 1 (64-bit). I have all the required and recommended patches installed. I generally use my laptop on a part-replicator. Recently, my laptop has been restarting when I hibernate my computer using either the on/off switch or the start button on the task bar.
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May 14, 2013
I have a dell lattitude e6320 that i just got and im totally locked out of the laptop after one use and a screen comes up saying something about dell sercure manger and asks for a palssword and after u get it wrong 3 times tje laptop shuts down ....
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Apr 1, 2013
I have 2 Dell Latitude E6320 laptop that is given by a friend, he mentioned that both laptops has been constantly hanging everytime he restart the device.
The OS for 1st laptop is Win 7 Pro SP1 and the other one is Win XP Pro SP3.
Every time i restart the laptops it will hang in the next 7 or 10 minutes. I still can move the cursor around but i can't open task manager, or any files.
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Oct 4, 2009
I've noticed that sometimes after using the pointing stick for a while that if I let go, the mouse pointer will continue to move in a direction on its own.
It will only last for a few seconds but it is annoying when trying to scroll through documents and such. Is this a touchcheck problem or a driver problem? Or is it hardware?
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Aug 11, 2011
I have a ThinkPad Edge 11
It came pre installed with synaptics 15.0.24.0 and windows 7
When i move a window partially out of the screen, and i move the mouse on the edge the window is, it automatically moves the window back to the screen. Iwant to stop this.
aero snap is disabled.
this don't happen in safe mode, so is definitely some third party application?
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May 9, 2014
I am using lenovo g400s touch laptop( i5 3230 m processor...4 gb ram....500 gb hdd). My mouse touch pad is not responding properly......mouse pointer does not move....sometimes .does not respond to taps...and scrolling is also not functioning properly..... I am forced to use an external mouse...
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Jan 24, 2015
I have a Latitude 6430u.
When I try to move this laptop around or bump it just right it suddenly goes to sleep. When I say bump it I mean like having it on your lap and moving around to get comfortable will cause it to do this. Sometimes when you move it from your lap to a table it will just go to sleep.
I have removed and reseated the battery several times, no change.
I have run the online diagnostics, no issues found.
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May 12, 2009
I've got an old Thinkpad R61i with a Western Digital "Blue" 320gb drive installed in it running Vista Premium.
I bought the drive from Zipzoomfly and installed it into the Thinkpad in January in order to bring back some life to the computer. And it worked; it's fast and quiet.
A few weeks ago, I bought a refurb E6400 from the Dell outlet store. It came with a 160gb hard drive installed.
It's a nice drive. But as the days tick away, I've been thinking of pulling the 320 from the Thinkpad and installing it into the E6400.
I'm mean what the heck, I'll get twice the space, and it's a Western Digital. It's a win win.
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Oct 26, 2013
NIB T430U (Type 8614), 128 SSD, shipped with Win 7 Pro but had a Win 8 Pro license.
Booted into Windows Installer via USB thumb drive running YUMI Multiboot tool (Win 7 Pro is the only OS on it currently). Installer loads perfectly, go into Custom (Advanced), blew away all existing partitions and create a new one using all available space (122104MB). New partition is created, go to format, expecting it to automatically create the System Reserved partition but it doesn't. Click Next, get an errors stating, "Setup cannot create a new system partition or locate an existing system partition. Check setup logs for more details."
Did some research and decided to go into DISKPART and do all of the partitioning ahead of time. Ran the following sequence:
diskpart
list disk
select disk #
clean all
create partition primary align=1024
format fs=ntfs
active
exit
exit
Closed the Windows Installer to reboot the PC and went through the same installation motions, omitting making any changes when in the Custom (Advanced) section, same error.
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Nov 15, 2014
I read about uninstalling and reinstalling the driver for the Synaptic product. Would uninstalling the driver leave me without any mouse funtionality in the mean time?
My product # is FN067UT#ABA
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Dec 4, 2014
I have a G62 laptop with windows 7 64bit version, I have it for almost 4 years.In about 3 days ago, I was running some youtube videos, the system started freezing (video+sound) every 2 seconds!I switched it off and went to sleep, the next morning, I turned it on, went to the welcome page! and it showed me the destktop but nothing opens, no apps no browser, when i opened task manager, it was showing the programs i clicked with a *32 at the end! in about 5 min later explorer.exe freezes and i had to shut it down.
what i tried :
-memory test : HDD test, freezes in around 50%
-factory reset: the partition is not found
-scan the system with antivirus : freezes in the middle!
-used a software to clean registrylogged in windows, starts normal, after 6-8 min it starts to freez every 2 second, and every two second i hear a noise in the HDD like crack! and it happens every 2 secondsmy activities: running Flight simulator Xrunning flash 3d gamesyoutube videos and movies
system :
Intel Core i3 2.40 GHZ (4CPUs)windows 7 family edition 64bitNote : I have been using safe mode with network for over 2 weeks now, it doesn't freez in this mode! I don't have the repare CD
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Jan 6, 2014
I have had my Yoga 13 for a couple of months now (I bought it refurbished from the Lenovo Outlet). It is running Windows 8.1, with 4gb of ram.
Since I upgraded to Windows 8.1, which is practically the entire time that I have had the system, I have been getting low memory warnings and software crashes related to this. When getting these warnings and crashes I am usually running IE (maybe 4 - 5 tabs) and 2-3 pdfs in Adobe Reader. It only has 4gb of ram, but in my mind, this cannot overload the memory on this system!
In fact, I just got the low memory message now ("Your computer is low on memory. Save your files and close these programs: Internet Explorer") and I am only running IE (4 tabs) in the foreground. I don't think that this is an IE issue, because this problem is even worse, when I am using Chrome. That is what prompte me to switch to IE.
When I check in task manager right now, it says that I am using 81% of memory. IE is using 300mb (which seems very excessive) and there are other programs running in the background - none are using more than 50mb and most are using less than 20mb.
The other part of this problem is that when I am working normally (again with a few IE tabs open and a few pdfs open), the system randomly restarts itself, with no error message or anything. All of a sudden, the screen just shows the login screen and Windows starts as if nothing happened.
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Apr 17, 2014
I've had my laptop for a little bit under 2 months, so these are the things I have noticed.
Issue number 1: When you plug in the power cord into the computer, the screen freezes on what it is currently on. I noticed this issue because occasionally when I plug in my power cord, and try to use the mousepad to select something, the mouse pointer is gone! I have to unplug-replug the power cable to get the mouse pointer to show again. It seems to have to do with the screen
Issue number 2: when I carry my E7440 around in my bad, or have it shut for long periods of time >3 hours (I just simply close the lid), the computer will SHUT DOWN. The thing will shut down completly, even though I simply closed the lid! At first I thought it was just going into hibernate, so I disabled hibernate in my power settings. But nope, even when the computer is asleep, it will occasionally shut it self down for no reason at all.
Just now, I closed the lid on my laptop, and put in in my bag, then walked to my office about 10 minutes away. When I sat down at my desk and opened my laptop, to my surprise, it had shut down by itself! All of my open windows, browsers, and applications were closed, and upon opening chrome and microsoft word, I was greeted by "your browser did not shut down correctly" and "microsoft word has recovered files". This points to the conclusion that it was not hibernates fault, but instead a issue with the laptop itself shutting down when it is put in sleep. This issue needs to be rectified immediately if it is a widespread issue.
Issue number three: When the computer comes back from hibernate or sleep, the computer is very very sluggish, even when plugged in. It is sluggish forever, OR until the power plan is set from whatever it is to "high performance". upon switching to the previous powerplan from high performance, the swiftness of the system is restored. This indicates to me that the system is throttling itself after it resumes from hibernation, why. This needs to be fixed; many people (myself included) just thought that the system itself was slow and underpowered, not realizing that it was just throttling itself when it emerged from sleep or hibernate.
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Sep 26, 2010
When I switch on my Latitude D800, which I've just fitted with a new hard drive (Samsung), a box telling me that new hardware has been found and TI ultra media firmware loader device is being installed. All is well until the box disappears and then the system freezes up. I don't get much time to anything and am really struggling with it.
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Nov 28, 2012
Dell Latitude E6400 ATG mouse pad works intermittently. It will work then stop and I have to use the keyboard nub. Then it will work. Then it will not work and it will drift to one corner. If I press on either side of the mousepad wrist rest area it will drift faster.
This is why I think it is a hardware issue.
I have updated with the most recent driver several times and it does not correct the problem. Driver is dated 1/13/2011
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Apr 10, 2013
When I'm using the laptop to write documents... or emails my hands brush over the touch pad and the slip act of swiping the neatly organized lines of text becomes jumbled gibberish
How do I disable the touch pad when using an external mouse?
laptop is latitude d520 running XP
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Mar 13, 2009
I've had this problem for quite a while. I'm unable to register Microsoft mice with the bluetooth on my Latitude D630.
I originally thought it was the mouse I purchased ... but the mouse worked fine when I used the bluetooth adapter that it shipped with.
I recently purchased a MS Presenter Mouse 8000 and tried to register it with the bluetooth stack. Every time I try I get a "Registration Failed" message.
The software can see the mouse ... and I hear the standard "Registering hardware" chimes, but then I get the "Registration failed" message.
I'm running "Bluetooth Stack for Windows by Toshiba" version 4.31.02.6(D).
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Aug 18, 2009
Mouse is jumping all over the screen - I believe because it is easy to accidentally brush the touchpad while typing.
The Control Panel - Mouse on this Latitude no longer has an option to independently enable/disable the touchpad and the pointing stick - but surely there is a way to do this on this e4300.
Am running XP - 32bit.
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Jan 6, 2015
Okay, I can't get the "feature" of the touchpad to work where it "disables when a USB mouse is present"
Reason: There is a perpetual bluetooth mouse appearing in the device manager.
I actually have 3 mouse devices listed: Touchpad, HID-Compliant (bluetooth), and HID-Compliant (Wifi). Numbers 1 and 3 are correct. Number 2 is not really there,
When I pull the WiFi dongle, the #3 mouse correctly goes away, leaving me with two.
Clearly, the touchpad is detecting a "HID-Compliant" mouse "on bluetooth". BUT THERE IS NO MOUSE PAIRED. I tried to uninstall the bluetooth software from Add/Remove (or whatever Win7 calls it this year), but the device is still there. So I did an "uninstall" of the device in the device manager, and it comes back. (yes rebooting between all attempts)
So, something, somewhere, is claiming to be a mouse on the bluetooth stack. How do I make it go away, since it's not really there? Because it is causing the touchpad software to disable, thinking there is another device.
Additionally, when I forgot my mouse, I tried to activate the touchpad... Do you realize that it is completely *impossible* to manipulate the user interface to the Tochpad applet in the control panel without a mouse in the first place??? You cannot make the "save" button activate. This is the ultimate in poor usage design.
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Mar 25, 2013
I've got a dell Latitude D410; after it shows the Dell screen and the Windows XP screen (with the loading bar down the bottom), it goes to a screen with a blue background and a frozen mouse; after a while the mouse starts working but nothing else happens. I've tried booting from Last known good configuration but didn't work.
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Mar 29, 2009
I'm trying to put XP on it and it installs, but when the machine restarts the install wants to install again, and it keeps installing over and over, why is this?
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Nov 18, 2012
I've got an E6400 that got crushed and an almost unused D830. I want to cannibalize the E6400 and install it in 1.8 MHz 512 MB D830. I've zeroed the SSD, checked the processor and RAM and was wondering if it is possible to use a 1066 MHz FSB processor in an 800 FSB system,if it would recognize the 800 MHz memory and if there is a BIOS modification to allow the SSD to work to it's potential?
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