Dell :: Ordering Frustration

I'm sorry if this is the wrong place to post this, but I desperately need to vent. On January 6th, I ordered a new 1645 with a Core i7 720 and an RGBLED. It was set to be delivered on the 28th, but it was then pushed back, then cancelled, then Dell re-opened a new identical order, set to be delivered on the 24th of February. I found a really nice Dell Outlet 1645 with a i7 820 in it for 80 bucks less than what I would have paid for the i720. Ordered it, waited a week, nothing. Turns out there was some sort of glitch on my address. (I moved in July, changed all my addresses, but it still hadn't gotten through apparently.) So, I call their silly phone number, and they tell me I have to call them with a PIN number they're going to mail me, fine, whatever. A week has passed and still no mail, nothing. I look at my order status tonight and Dell has now CANCELED this order without TELLING me. I am about to lose my mind. Meanwhile the 15% off Dell outlet coupon is now expired, and there are no longer any XPS 16's in the Outlet... *sigh*... I'm trying to give this company my hard-earned money and they are just making this entire process BEYOND frustrating. I've hoped and hoped that I'd see my laptop shipped since the beginning of January to no avail... Has anyone else had trouble with this sort of thing? I'm THIS close to never ordering another Dell again, I'm so fed up with this entire broken system.