Dell :: Studio XPS 16 Spontaneously Shutting Down?
Oct 31, 2009
I got a refurb Studio 16 with RGBLED display last week. Had a few dead pixels and had the screen replaced with next day service. The technician did a good job, although I almost had a heart attack watching him strip the laptop apart.
The new screen looks great, but now the machine is randomly shutting down (NOT gracefully). I haven't actually witnessed it, but instead of going to sleep, when I come back to the laptop after an extended period, it's off and Windows 7 is complaining of an improper shutdown.
Event log shows:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
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Jul 2, 2014
I bought my lenovo Ideapad Z510 about 1.5 months ago. Since a week the laptop stops spontaneously.
At a certain moment the laptop stops and is completely off. The first time I immeditely checked if anything was hot, but the latop felt only just a little warmer than my hand.
I noticed that it occurs more often when it is on the AC adapter, but also when running on battery. I checked the temparature with 'speedfan' and the HD0 was about 39 degrees and the 4 cores where about 30 degrees.
I'm running windows 8.1 64bit
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Mar 9, 2009
I am facing a strange problem with my Studio XPS 16. It was working fine with no BSOD, crashes, hang-up etc for a week or so.
I was watching a movie this weekend and laptop was on batteries. Well by the time movie got over only 15% of battery charge was remaining (I am having a 6 cell battery). I plugged in the laptop for charging.
After while I shutdown the laptop and surprisingly after Windows did the shutdown the Laptop was not shut down and the white light on the power button as well as on both sides of the laptop (on the side of hinges) were blinking i.e
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Mar 28, 2010
Thought I'd start a new thread on this one.
I got my new laptop last week, arrivied with BIOS version A03 loaded so I immediately flashed it with A04. All was working nicely for a few days and then suddenly I've been experiencing random shutdowns.
After reading through every thread I can find on the topic, most people seem to think that A04 fixed the shutdown/overheating/fan problem but it would not seem to be the case for me.
Has anyone else had similar issues? I'm gonna give Dell a call tomorrow and get the low-down but would be nice to hear from anyone in the same boat.
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Jan 7, 2009
Sometimes when I choose shutdown, the computer goes through the shutdown process but restarts right away. This happened twice in a row. I'm not sure if this is related to power settings (High Performance, AC plugged in). Eventually it'll stop but it's kind of annoying because i have to wait until it fully turns off and make sure that it doesn't restart.
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Nov 9, 2008
i hear a click sound whenever i shutdown my laptop. i don't know where the noise comes from, its similar to the mouse CLICK sound.
i have not enabled the start up n shutdown sound.
i think its must be the noise from the hard disk, i hear that noise every time i shutdown my laptop.
does anyone experience the same kind from your XPS M1530.
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Mar 13, 2010
I don't know if I shoudl be posting this in the M4400 thread, so please accept my apologies if it should be.
I'm a proud M4400 owner, and have been for a while now. However, I just installed Win7 x64 (upgrade from Vista x64), and the first thing I did was install RMClock then undervolt it. I'm very familiar with doing this, and with overclocking/undervolting in general (my PC is a 4.5GHz Q9650!).
After undervolting it to 1.025v at the 10x multiplier I set about to do some stress testing, whilst also monitoring temps with coretemp.
I guess for temp measurements to be meaningful we need to start with Ambient temps. In my room it is probably around 13-15C (55-59F), as in too cold to sit around in a t-shirt (I'm in Austria, it's winter, and the heating isn't cranked because I like to run my computer cool!).
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Aug 10, 2014
I just purchased a new E7440 recently and most of the time, it will not shut down- the power light stays light, but display is off and the HDD light blinks every few seconds. If I leave it, it hibernates eventually but only shuts down when I actually hold down the power key.
The same thing happens if I restart instead of shut down.
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Jul 9, 2012
New inspiron 14z. It seems that the fan is very noisy almost all the time the computer is on. It gets louder and softer according to what programs are open, but it's never really quiet.The real fun starts, however, once she opens a graphics-intensive program . The computer gets so hot it's hard to touch it, and after a while it'll just shut down itself without any warning.Is this a common issue with the Inspiron 14z? What should we do?
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Feb 1, 2013
I have bought a new laptop, Dell XPS 14Z, 14 inch, with Windows 7 Premeium installed on it. However, I have a couple of problems from the very start which makes me regret buying it. The laptop works great, but sometimes when I try to shut it down, it doesn't. Just a blue window with shutting down sign but it never turns off perfectly.
The second problem is even deadlier. A blue screen, once a day or two days once appears and I never know why. This death screen comes from nowhere without any reason, I scanned my computer and there's no trace of virus. The only think recognizeable from the screen is this file 'tixhci.sys" file.
The laptop is very good in terms of hardware, 2.5 CPU i5, RAM 4GB, 500GB of hard drive and 1GB of display card.
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May 19, 2010
I have a inspiron 710M. Every time i try installing windows, my laptop shuts down. I have the recovery CD from Dell.
When i ran the diagnostics test, its giving me "DST short test" failed message.
I have checked my hard disk and there is no problem. I have formatted my drive and every single time i try to install windows, it shuts down at different times but never lets me install.
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Apr 30, 2013
my laptop keeps on shutting down itself after 10 mins.
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Apr 4, 2013
I have replaced mother board and LCD of my Inspiron N5010. After replacement, it started to shut down constantly, usually 5-10 min after start up. I have run diagnostics, it showed error 2000-0413 (LCD cable not detected), but could not finish all diagnostic process, cause it shut down again during CPU memory test.
Is it possible that because of this error computer shut downs then working or it is two separated problems? Can it be that only cable connector causing error or it is a defect of new mother board?
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Jun 10, 2014
I have an out of warranty 15" XPS that will just shut down at random intervals, doesn't seem to be heat related as it will sometimes do it immediately after turning on, doesn't seem to make any difference if its plugged into the mains or on battery either.
Run dell diagnostics at start-up and no problems were found.
Machine will usually turn back on fine, sometimes the battery needs to be disconnected first though...
Other notes:
Currently running Windows 7 64 x and tried with fresh Windows 8 install too (feels more like hardware really)
Currently running the A16 Bios
Fan works correctly...
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Nov 17, 2014
My laptop will randomly turn off. I don't think that it is overheating because sometimes it just shuts off like 1 minutes after i turn it on. I don't feel any heat coming from the fan or anything. When it turns off it doesn't go through the shutdown process it just turns off. Iv'e tried a factory reset and a complete virus/malware scan.
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Nov 10, 2014
new dell inspion 3421 running windows 7,64 bit. my laptop does not shut down completely. When I shut it down, it logs off screen goes black and still the fan is running and the front power light LED is on. I have to long press to power button to completely turn it off.
The same happens even in case I out the laptop to sleep or hibernate.
Model - Dell Inspiron 3421
OS - Windows 7, 64 bit
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Mar 26, 2013
I have a problem with my 15R. It shuts down "for no reason". Right now it takes him up to 20 s to shut down so there's no time for any diagnostic software:
it shutdown in BIOS too
it shutdown with battery only and AC only
it shutdown with HDD, CD, SD card reader, WIFI... and everything else that was unpluggable
it DOES NOT shutdown without RAM
it shutdown with any combination of my 2 RAM DIMMs
after a long break it needs ~20 s to shutdown, 10 after a short break
I suspect it's a thermistor as the fan makes a lot of noise even in BIOS. So my question is - what could be the problem and where are 15R thermistors located so I could check if they are fine.
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Jan 18, 2015
My wife's Inspiron 1545 from late 2008 is having a new issue wherein it is randomly shutting off but not due to heat. The computer will shut off when not connected to AC power randomly. Sometimes it will last 10 minutes, other time 40. What's odd the is computer reads anywhere from 50% - 85% battery life left.
I'm certain it's not overheating because it doesn't get hot. Also,I disassembled rear cover and reset the CPU cooler with new thermal paste as a precaution yet the problem persists.
I ran the boot hardware diagnostic test all the way through with no errors. The harddrive has no audible clicking/crunching which usually indicates an HDD headed south.
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Nov 21, 2014
We have a user whose Latitude E7240 shuts down every time she tries to dock or undock her laptop. We have replaced the motherboard and both docks that she uses. The problem disappeared after she worked, undocked, several days from home. She returned to work and was able to dock/ undock with no issues. I have another motherboard, and can replace again, but not sure that the motherboard is the issue.
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Oct 8, 2011
The problem Im currently having with my laptop is that every time i turn it on, it last about 4 seconds before it shuts down. I can only see the power and battery light on before shutting down. I dont even see the screen turning on. I try going to diagnostic mode and the only thing that changes is that my keyboard lights go on, but then after 4 seconds laptop shuts down. What to do or what might be causing this??
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Dec 30, 2009
Ive got a two year old latitude D630 that is shutting down right after the Dell splash screen. pressing down on the left side of the laptop while its booting up and that worked to the point where I got to the login screen, but after a few seconds, it just shut down again.
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Feb 26, 2013
My specs:Dell Inspiron 15Intel Pentium processor 2.10 GHz4GB RAM500 GB HD
Every time I try to play games, such as Terrarria, The Hidden, Half Life 2, Killing Floor, etc.my computer shuts down. I make it about 5-10 minutes into a game, and it just shuts off. It might be overheating, but I keep my computer elevated, and theres good ventilation. My computer never used to do this. What could it be?
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Jan 7, 2015
I have a dell Inspiron n5050. It was a hand down from my dad who hardly used, only used it for check his work schedule. Well it was working for years and then I was playing games like league of legend, sims etc. It never shut down till I maybe late 2014. I would turn it on, everything is all good, I can log in. But maybe 5-10 maybe more minutes of being on, it goes black or a message comes up saying "the instruction at referenced memory at could not be written " I don't know what is happening or what I done wrong. I can't get a new laptop or anything due to money issues at the moment.
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Aug 17, 2009
How often do u recommend shutting down a mac? I usually just keep it in sleep mode until i want to use it again. is this bad?
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Jan 27, 2013
I have a new Dell Inspiron 15R SE (7520) with Windows 8 having issues shutting down and waking up from sleep.
When I go to the Charms bar -> Click settings -> Power -> Shutdown , the laptop seems to start the shutdown process , the screen turns off but it seems to stay on (Power button, activity leds on). No matter how much time I wait it will not shutdown and I have to long-press the Power button to do a hard shutdown.
In the Windows Event Viewer I see the following Critical Error:
Critical (kernel power, event ID 41): The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Same problem when I close the lid, the computer will not come back from Sleep.
Strangely enough, I created a shortcut button on my desktop for faster shutdown that works perfectly: C:WindowsSystem32shutdown.exe /s /t 0
I wanted to check here before I did a re-install as most of the information I have found on Google people just seem to end up fixing it re-installing.
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Dec 26, 2012
I purchased Dell Inspiron N5110 last December, last one year i didn't got any problem with the laptop ,but once warranty got expired i got the problem like monitor display got damaged( which as rectified) ,
After that from past couple of days I am getting like 3 beep sounds from my laptop while start of my laptop and when shutdown of my laptop, why am getting three BEEP sounds from my laptop..
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Dec 20, 2009
I have a 1525 laptop that wants to stay awake most of the time. I have it set to hibernate when the cover closes. It behaves most of the time, but occasionally it decides to restart instead of hibernating. When it's acting up, it will do the restart if you try to put it in hibernation, sleep or if you try to shut it down. The only way to kill the thing is to do a hard shutdown using the power button. It's annoying to say the least, since you can't just close it and walk away. If it restarts with the cover closed, it gets way too hot.
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Mar 7, 2009
i have an acer aspire 5100 series everything is great on it except i have this weird problem, when i connect to my wireless network after is says connected i open the iexplorer and then the laptop shuts off. Thats the only time it does that, if i dont connect to the internet it works fine and never turns off. First i thought it was overheating but i bought those fans that go under the laptops and still shuts off when i connect to my wireless network. Anyone have any idead of what could be causing this?
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Sep 8, 2009
I currently own a HP DV4 1275mx laptop. I have had it since April 2009. This is a product replacement for my DV2000 that had the bad nvidia chip and left this world. It only lasted 9 months.
Here are my issues (i do say they are eerily familiar)
Its freaking hot as a volcano. So hot that I can hardly use my touchpad mouse without it hurting my fingers. I thought I was just being paranoid when I first got it since my last one got hot and then out of nowhere just died. So, I downloaded speed fan a few months ago once it started to really worry me.
The temps range from at the lowest 65C and will get up to 105C. I called HP support right away (3 months ago) they ran BIOS updates and all of that and sent me on my merry way.
Well now it likes to just shut itself off (i'm assuming a fail safe so it doesn't blow up on me). It takes a good few minutes and at least 3 or 4 tries to get it to boot up all the way again. Called HP again, ran the same updates and some diagnostics that my computer couldn't even get through without overheating. They are having me send it in for repair...............
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Feb 10, 2015
I have had a look on the forum and from what I saw it was at regular intervals when peoples laptops were shutting down.My laptop shuts down when moved this is often when the laptop is being picked up. I have had a fresh install and still not rectified. Therefore I feel it's down to the internals. I took it to my local shop and tbh he made a meal of it and messed up my windows so got it back and thought to have a go alot self. The fan has been cleaned so don't think its overheating as it can turn off after a min when the laptop is moved or can run for hours if left on a table or something. It makes a click sound and it shuts off.
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