Dell :: Studio XPS 16 | Not Shutting Down Completely
Mar 9, 2009
I am facing a strange problem with my Studio XPS 16. It was working fine with no BSOD, crashes, hang-up etc for a week or so.
I was watching a movie this weekend and laptop was on batteries. Well by the time movie got over only 15% of battery charge was remaining (I am having a 6 cell battery). I plugged in the laptop for charging.
After while I shutdown the laptop and surprisingly after Windows did the shutdown the Laptop was not shut down and the white light on the power button as well as on both sides of the laptop (on the side of hinges) were blinking i.e
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Nov 10, 2014
new dell inspion 3421 running windows 7,64 bit. my laptop does not shut down completely. When I shut it down, it logs off screen goes black and still the fan is running and the front power light LED is on. I have to long press to power button to completely turn it off.
The same happens even in case I out the laptop to sleep or hibernate.
Model - Dell Inspiron 3421
OS - Windows 7, 64 bit
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Oct 31, 2009
I got a refurb Studio 16 with RGBLED display last week. Had a few dead pixels and had the screen replaced with next day service. The technician did a good job, although I almost had a heart attack watching him strip the laptop apart.
The new screen looks great, but now the machine is randomly shutting down (NOT gracefully). I haven't actually witnessed it, but instead of going to sleep, when I come back to the laptop after an extended period, it's off and Windows 7 is complaining of an improper shutdown.
Event log shows:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
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Jan 1, 2009
Last week, my XPS M1330 decided to give up on me. I bought the laptop more than a year ago and the warranty has expired.
I have been enjoying this laptop very much since I bought it. I works great and perfectly well. It never gives me any problem - hardware or software, and I took great care of it.
Last week, it decided to give up on me. I hadn't switch it on for a week, and when I switch it on last Saturday, it boots well until it got to the Windows Welcome Screen, the whole laptop went off! It's completely dead. No sign of life at all. I tried to change to another battery (I have an extra 9 cell batt), and it doesnt work .....
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Apr 16, 2009
i have a Dell XPS M1330 , First problem was a GPU failure & i had to change the motherboard ( Nvidia GPU ) . & it worked great .
After that the charger is no more working, And i had to order a new one & everything went great also .
A weak ago, It started to show a battery failure " Battery not detected " error message . But it's still running with Power Adapter .
The serious problem is that the computer started to shutdown randomly .....
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Aug 1, 2009
How does one completely power off the Vostro 1000? When I hit the power button, it powers down but the battery light is still on.
Really, I am not an idiot, but shouldn't that go off too? I don't want to power off, take my computer somewhere and there is no juice because the battery took over and ran down.
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Mar 5, 2013
As result of completely frozen laptop when trying to copy a very large file (~17GB) - a georeferenced raster image - to an external HDD (connected to USB 3.0 port), I had no other choice than to shutdown. After reboot, I discoverd that some Windows services are not working and boot time is over 20 minutes.
I went to the IT store from which I bought the laptop ( the 2 years warranty is available till november this year) and they reinstalled the system. Of course, they did not reinstalled all Dell system applications.So, because the end of warranty is close, I want to know which are the steps for completly (fresh) reinstall of Dell XPS L702X laptop (windows, driver and Dell applications). I always reinstalled 5 times my desktop ( Win XP Pro) with no errors encountered so I think I might have some skills.
And another question : after this problem, I discovered over the Internet that is a "Reinstallation DVD DELL XPS 17 L702x 6.1 Windows 7 Home Premium SP1 X64" that I did not find in laptop case when I bought it (only drivers CD was in the case). In fact it was a 15" case, not the origina 17" case....what can I say.... Romania......So, I have this driver CD and Windows 7 Home Premium SP1 DVD. Is is enough for clean and complete reinstallation? What are the steps ?
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Dec 16, 2008
My latest odyssey with Dell has lasted over 3 weeks and ended in utter disappointment; the experience has been both frustrating and time consuming, but I notice it's not all that dissimilar to some experiences others have posted about, so I'm hoping someone can point me in the right direction.
On 11/24 I ordered a Studio 1737 with an estimated ship date of 12/5. As has been the case for many others, Dell generated a separate order for the Bluetooth module, and like many others I found this frustrating and nonsensical, but I didn't rush to judgment immediately, I decided I'd wait and see if they actually shipped it separately and uninstalled.
Of course, they did, and I received the component on 12/8. I filled out the return request form and asked for an RMA for the component, because I placed the order with the expectation it would be installed professionally. The response I received essentially excused the practice that caused the module to be shipped separately with no disclaimer, and denied me an RMA for the module. They wouldn't let me return it. I went back and forth with this guy for a week, exchanging 6 emails total, each one explaining my disappointment in greater detail than the last. After 6 emails, I still have not received an RMA. Each email merely deflected my concerns and ignored my original request by assuring me not only that I would receive my system and I would be overwhelmingly satisfied, but that he would personally see that the order was expedited.
I fell for this, until last friday, 12/12, when Dell notified me that my order had been delayed for a second time and required my consent to be processed; I logged into the order status site as the email required to provide consent, and then shot an admittedly discourteous email back to the guy who'd been feeding me disinformation for a week to avoid giving me an RMA for a lousy $20 part that plainly wasn't delivered in the condition I expected (I was really annoyed). On Monday, 12/15, I received a response for him, this time assuring me that the system would ship within 24 hours. This pacified me until about an hour later, when I received the email from Dell finally canceling my order completely.
I responded one last time (much more composed and gracious) to tell him I was receiving conflicting information regarding the order status, and to ask which was accurate. This morning, 12/16, I received a terse response from his manager telling me that the order had been canceled "due to unavoidable reasons", suggested that I contact the sales department to have my order reinstated, and asked that I reply to him if I still want an RMA for the bluetooth module (a line his subordinate fed me before, to which I responded in the affirmative).
What do you think I filled out the return request form for, or all the emails I wrote requesting a return?
I'm completely bewildered. I've wasted enough time talking to these people, and I don't intend to continue. I don't even care about returning the thing anymore. The frustration and time lost towers over the lousy $20 lost on the bluetooth module.
All this is added to the fact that Dell delayed my order twice, then canceled it blaming the federal mail order rule, despite the fact that I followed their instructions to prevent that. I don't know where to begin.
I'd like to send a letter detailing this experience detailing my frustration to Dell, on the off chance that someone there is even the slightest bit interested in customer service (then I plan on meditating for about a week and exiling this experience from my mind completely.) I just don't know where, if anywhere, to direct my complaint (the returns department obviously isn't the place, since they don't even know what to do about returns).
They didn't charge me for the system they canceled, only for the bluetooth module that should have been canceled with the system, but if I go through all the hoops they want me to to recover the lousy $20 I'll lose my mind, so it's not about money. I basically want to give them a piece of my mind, cut my losses, and be done with it. Any advice?
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Mar 15, 2009
I was trying to re-install the Bluetooth drivers (R140135) on my system (configuration in my signature),
and hence I removed all the Bluetooth related devices in the Device Manager. But now when I try to install the drivers, I get this message -
Code:
"Please uninstall current Bluetooth installation before continuing"
I have tried to remove it from where ever I could find it, I renamed the default Windows Vista drivers so that they are not loaded.
There is no mention of Bluetooth anywhere now, but the DELL driver file still gives me that error!
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Feb 9, 2009
I uninstalled Itunes, did the registry trick and others to no avail. I believe this is a Vista update gone bad.
this appears to be an all too common and horrible bug. DVD does not show up in device manager or my computer AT ALL.
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Aug 12, 2013
I've had this laptop for the best part of two months now and it has been excellent up to now. However, it has now shut down completely 4 times within the same day - with absolutely no warning. It doesn't feel as if it has overheated but I'm only touching the outer shell.
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Mar 25, 2013
my Dell inspiron 15R N5010 crashed on me, I had no previous warning that this was going to happen, when it crashed I was just watching a movie and not using up much CPU power. The laptop had not over been over heated, I checked straight after it crashed. It now is completely unresponsive i've tried using different chargers, batteries and I have also checked the internal hardware and everything seems to be intact, I assume at the moment it is a motherboard malfunction.
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Dec 12, 2013
My XPS L501X laptop shuts off completely and without warning. What happens is the cursor freezes. The computer does not respond to anything. After about 15 to 60 seconds, the screen goes black and it completely powers down in an instant. It does not restart on its own.
After it shuts down I can re-boot, but sometimes is shuts off during re-boot. Other times it runs for 5 minutes or so. Usually it acts this way for a day or two, then it's "OK" for a week or so before it starts acting up again.
I have run Dell diagnostics and found no problems. I have taken it to the local computer shop. They ran diagnostics and found nothing wrong and were not able to get it to shut down. Yet when I brought it home, it shut down on me within the first hour of use. It seems to run longer in safe mode, but I did have it shut off unexpectedly today while it was in safe mode.
I suspected there might be a problem with my video card as it seemed to be worse when I had an external monitor hooked up to it. Then I ran it for several weeks without the external monitor and it seemed to be OK. Until today when it started shutting down again with no external monitor attached.
This has been an excellent computer until this started happening about 6 months ago. I"m on the verge of giving up and buying a desktop (another laptop like this one is just too expensive). My laptop is out of warranty.
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Apr 26, 2013
my laptop (dell n5110) has no bios and the screen is completely black when the power is turned on.how can i restore BIOS to the bios chip ?
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Mar 5, 2013
My Dell ATG E6410 basically completely crashed. Nothing from the hard drive was salvageable (including any of the recovery files). I contacted dell support and they sent me 2 dell DVD's. They are labeled as "DELL SOFTWARE RESTORATION DVD".The only problem is, THEY WILL NOT BOOT! I have tried booting directly from the Bios and no luck what else.
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Dec 28, 2014
For the last week i have noticed there is something wrong with my laptop. Every night i turn it off and in the morning it doesn't turn on at all its like the power button is broken or something. After 10 minutes of removing and putting the battery in( same with AC adapter) it finally starts without the battery only with the adapter plugged in. Until this morning of course - now it looks like its completely dead...
I have already done hard resets with 45 seconds holding the power button. Also the LED light on the charger is glowing just perfect so its not a problem with the adapter. I use my laptop for work and i have very important things there ...
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Mar 28, 2010
Thought I'd start a new thread on this one.
I got my new laptop last week, arrivied with BIOS version A03 loaded so I immediately flashed it with A04. All was working nicely for a few days and then suddenly I've been experiencing random shutdowns.
After reading through every thread I can find on the topic, most people seem to think that A04 fixed the shutdown/overheating/fan problem but it would not seem to be the case for me.
Has anyone else had similar issues? I'm gonna give Dell a call tomorrow and get the low-down but would be nice to hear from anyone in the same boat.
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Jan 7, 2009
Sometimes when I choose shutdown, the computer goes through the shutdown process but restarts right away. This happened twice in a row. I'm not sure if this is related to power settings (High Performance, AC plugged in). Eventually it'll stop but it's kind of annoying because i have to wait until it fully turns off and make sure that it doesn't restart.
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Jan 31, 2015
I have an older e4200 (roughly late 2008) and want to let my child use it. Before I hand it down, I want to completely clean the hard drive and start from a "brand new" perfectly clean hard drive with Windows and all the appropriate drivers installed. How do I accomplish this?
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Apr 5, 2013
My Dell N5110 has started not stutting down completely although it looks like it has shut down the power light is still on and I have to press the power light for about 10 sec to get it to go off. Also if I am working on the laptop and just shut the lid it won't wake up when I open the lid Have tried pushing every button but nothing happens Have to press the power button to shut down and then restart. I have changed all the power settings many times but nothing fixes the problem.
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Nov 21, 2009
Spilled beer on my comp about a week ago, immediately got a blue warning screen telling me to contact my service provider. So I unplugged it and pulled the battery, drained what liquid I could out of it, and slowly started disassembling right down to the motherboard. I slowly spent the last week gently rubbing the crud off all the circuits with a soft toothbrush and some q-tips, everything appears to be gone. I did not check the CPU, hopefully that's fine. Anyway I put it mostly back together and tried to power it on, and nothing happened.
It is possible that the beer in fact killed it completely. However I would suspect that if that were the case then the unit will still receive power and show signs of life, but not actually boot. Another possibility is that I killed it myself while taking it apart. It is also possible that there is a short, or I forgot to hook everything up correctly, etc etc
From a troubleshooting standpoint I think my next move will be completely taking everything out (motherboard, cpu, everything) and starting from ground zero to make sure everything is clean and connected properly. Ie connecting the motherboard with power and seeing if it powers on, then add the cpu and see if it powers on, then add the memory, etc. I know the system won't boot without a cpu/mem, but it should still respond to the power input. Or at least it should, in theory
Ive done this a thousand times with desktop systems, but never for a laptop. My question: are there any failsafe devices which prevent the system from powering up unless they are connected?
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Dec 29, 2009
I was a happy DM3-1030US customer for about a month until this morning when an incredibly strange and frustrating problem has rendered the laptop useless.
Last night when I finished using the PC I left it disconnected from the charger so it naturally ran out of juice and turned itself off.
This morning I plugged it back in and slid the power switch, the fans turned on power light lit up (but not caps lock and Wi-Fi light is orange) but the screen is completely black. The fans remain spinning, computer is clearly receiving power and turned on but nothing happens at all. I've tried leaving it in that state for 30+ minutes to no avail.
I tried removing the battery for 20+ minutes then trying again to no avail. Most frightening of all I completely removed the power and turned on the PC via direct AC power with exactly the same result. This leads me to believe something has completely failed at a hardware level in this machine. Has anyone else experienced anything at all like this?
I'm very dissapointed that such an issue is occuring with a brand new machine like this. I've always thought the price I paid (around $500 from staples with multiple rebates) was too good to be true and now that appears to be the case. Unless HP is extremely graceful in their resolution of this matter I don't see myself purchasing another product from them again, which is a shame since I've purchased multiple laptops as well as my 30" monitor from them in the past. I was even considering purchasing the new Envy 14 when it's released.
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Aug 7, 2009
I downloaded a widget and I deleted it in dashboard apps but it's still there In widgets downloaded the fishtank from here >
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I can't seem to get rid of it
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Nov 9, 2008
i hear a click sound whenever i shutdown my laptop. i don't know where the noise comes from, its similar to the mouse CLICK sound.
i have not enabled the start up n shutdown sound.
i think its must be the noise from the hard disk, i hear that noise every time i shutdown my laptop.
does anyone experience the same kind from your XPS M1530.
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Mar 13, 2010
I don't know if I shoudl be posting this in the M4400 thread, so please accept my apologies if it should be.
I'm a proud M4400 owner, and have been for a while now. However, I just installed Win7 x64 (upgrade from Vista x64), and the first thing I did was install RMClock then undervolt it. I'm very familiar with doing this, and with overclocking/undervolting in general (my PC is a 4.5GHz Q9650!).
After undervolting it to 1.025v at the 10x multiplier I set about to do some stress testing, whilst also monitoring temps with coretemp.
I guess for temp measurements to be meaningful we need to start with Ambient temps. In my room it is probably around 13-15C (55-59F), as in too cold to sit around in a t-shirt (I'm in Austria, it's winter, and the heating isn't cranked because I like to run my computer cool!).
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Aug 10, 2014
I just purchased a new E7440 recently and most of the time, it will not shut down- the power light stays light, but display is off and the HDD light blinks every few seconds. If I leave it, it hibernates eventually but only shuts down when I actually hold down the power key.
The same thing happens if I restart instead of shut down.
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Jul 9, 2012
New inspiron 14z. It seems that the fan is very noisy almost all the time the computer is on. It gets louder and softer according to what programs are open, but it's never really quiet.The real fun starts, however, once she opens a graphics-intensive program . The computer gets so hot it's hard to touch it, and after a while it'll just shut down itself without any warning.Is this a common issue with the Inspiron 14z? What should we do?
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Feb 1, 2013
I have bought a new laptop, Dell XPS 14Z, 14 inch, with Windows 7 Premeium installed on it. However, I have a couple of problems from the very start which makes me regret buying it. The laptop works great, but sometimes when I try to shut it down, it doesn't. Just a blue window with shutting down sign but it never turns off perfectly.
The second problem is even deadlier. A blue screen, once a day or two days once appears and I never know why. This death screen comes from nowhere without any reason, I scanned my computer and there's no trace of virus. The only think recognizeable from the screen is this file 'tixhci.sys" file.
The laptop is very good in terms of hardware, 2.5 CPU i5, RAM 4GB, 500GB of hard drive and 1GB of display card.
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Apr 13, 2013
It's not like normal fan working when computer gets cooler stops, when it's heating up starts working. It happened 7 days ago. And that never happened since then. But I'm still wondering why it's happened. My laptop is just a few days old. I was checking my air vent and suspiciously was being silent. After keep checking 5 to 10 min the fan still wasn't not working. And then I started running heavy software like video converting program. CPU was working 100% when I load this, fan still was not working laptop bottom was getting heated up. Then decided to check my cpu temp and installed everest ultimate edition. Everest doesn't recognize both cpu temp and fan.
I restarted laptop because my laptop was getting hotter. And when I restart it, laptop fan started working normally. CPU temp, fan speed are recognized in everest software. After I noticed that in system cooling policy settings was in passive mode on battery. Why it's happened? I doubt it's cord unplugged or sth. Cause software couldn''t detect both cpu temp and fan. Remember, after I restarted software detected the fan and temp, all fan thing go back to normal. And if it was loose connection why it's worked back again when I restarted and still working. I'm not able to give it back.
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Jan 5, 2009
I actually want to wipe my HDD because I get an error in partition table and I can't use Partition Magic and other tools..
I have created an Acronis Image for my PQService of about 8,5 GB and one for the other Hidden partition 3,5 GB - is this a CompaqSetup Diagnostic partition with ROM BIOS ? or is Acer Arcade-InstantOn ? cause I've seen it's name like CompaqSetup and in some utility program it's says about something with diagnostic.. I'm confused about this... and btw I have already created my Recovery DVD's.
So if I wipe my HDD, after it's all gone I can use my Acer recovery disks and reinstall Vista Ultimate and Restore PQservice and the other partition ? How do I restore my backed up partitions like PQservice and Acer Arcade if I don't have them already when I use Recovery Disks ?
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