Dell XPS 15z :: Will Not Boot With Battery Connected - Fine With Battery Removed

May 15, 2013

My Dell XPS 15z is showing the following problem :-- if I try to boot it with the battery connected (and AC power either plugged in or not), the orange power light flashes briefly and then the machine shuts down- if I remove the back of the case, disconnect the battery, connect the AC power cable and boot, the system boots as normal

Other observations

- BIOS version is A07, I can not upgrade this to A12 as, when I try to with the battery disconnected it basically tells me I have to have a battery connected to do the upgrade- when I click on the battery status button on the side of the case with the battery connected, one LED lights- when I click on the battery status button on the side of the case with the battery disconnected, no LEDs light

What are the next diagnostic steps?What is the likely fault - could replacing the battery unit solve the problem or is is the component which charges the battery which is likely to be faulty?The laptop is 18 months old but only covered by a one year warranty with Dell.

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HP G60 126NR :: Laptop Will Not Boot Unless CMOS Battery Removed

May 18, 2009

I have a HP G60-126NR laptop. One day, it was stone cold when I press power button. I discharged the mothboard.  I then installed a new CMOS battery . I am using the power adapter to power unit. When I press the power button , I get nothing toally dead, except to show the power connection light. If I remove the CMOS battery, then discharge the motherboard again,  then plug in , and the laptop powers up without touching power button, and goes into setup screen to enter time. After entering time , it boots into Windows without issue. Windows SFC scan shows no error. If I shut down, not sleep, the laptop is dead again unless I discharge motherboard and start from square one. Also, I want to say that while Windows is running, if I close the lid to put to sleep, you can see that the screen is still active despite changing "what happens when I close lid". My diagnostics tells me it needs a new motherboard. PS: I did flash the BIOS off of HP Website thinking it would  resolve my issue, but it did not ....

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Mar 8, 2010

Last Friday i received my new Studio 1749 with i3. As told by the documentation I put in the battery, put the power cable in the ac-adapter, pluged the AC-cable into the laptop and then pluged the ac-adapter into the wall outlet. I booted the laptop and once I was on the windows desktop had a look at the battery symbol. It showed that the laptop was connected to external power and that the battery was being charged.

I wen't away from the laptop to let it charge the battery for 12 hours as told by the documentation. After two hours i came back to have a look at the laptop and it was off. Curious I turned it on again. After booting up it showed the battery at 60% and the laptop running from battery. Yet the ac-adapter was connected to the laptop. I hadn't changed anything. I pluged the adapter cable in and out, but it wouldn't recognize that the was external power available. Turning the laptop off an on again didn't work either.

Now I feared for the battery. My guess is that at one point it started to run on battery power even though it was not charged for 12 hours. Then when the battery was depleted the laptop shut down. This might have permanently damaged the battery!

I guess as soon as the laptop was off the ac-adapter charged the battery again, and when I came in it was just at 60%.

So I turned it off removed the ac-adapter, removed the battery, put the battery back into the laptop pluged the ac-adapter back in and booted up again. Now it showed it was running from external power again. All fine. It charged the battery as well. Actually it charged the battery up to 99% and then out of nowhere the battery symbol changed and it was running from battery AGAIN! Even though it was still connected to the ac-adapter. This happens all the time. It is reproducable.

So I thought something might be wrong with the ac-adapter.

I powered down the laptop and removed the battery. Now with only the ac-adapter connected ,I tried to start the laptop. The control lights above the keyboard came on for 2 or 3 seconds and then the laptop turned off again. Trying to hit the power button again after that didn't give another reaction.

Conclusion: The laptop won't run just on external power with no battery in the battery bay.

I put in the battery again. AC-adapter still connected. Hit power. Laptop starts to boot. Then while booting I removed the battery. Laptop keeps on booting - finishes booting - runs nice and well at full speed not missing the battery - FOREVER.

So it won't boot with the battery removed, but it will run without it flawlessly??? Strange isn't it?

Next test: I put in the battery again while the laptop is running from mains. And now it charges the battery again until the point... you already know... it "forgets" that it is connected to the ac-adapter and starts running on battery power. So now I boldly removed the battery while the laptop was running. After all it was still connected to mains/ac-power.

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The F12 with the power key does the BIST and the colors show up. 

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