Dell :: XPS 16 In A Service Nightmare

Mar 16, 2010

Like many others here when i updated the Bios to V12, my battery would no longer charge with the notice that my AC was not seen by the computer- So after calling techs for assistance it was determined that the motherboard would need to be changed.

So the next day they were out to replace the MB, Which was completed and the battery would once again charge,.

After the tech left i noticed that the machine was much slower then it was before- So now im thinking another bad MB. I check the system prop page to find i now only have 1gb of Ram- What did the tech forget to put the other 2 back in -

I open the back there are are 2 sticks, a 1 and a 2, so i reseat the ram- again just 1gb- Hmmm- I switch them from slot to slot- Now it will not power up... Oh great bad ram stick... So i take it out- reboot- about 10 min later- the machine locks up... the harddrive is not being seen- what the F.... I remove the harddrive to find the connector to it is chipped off... Come on.....

I spend the next 10 hours working with an external connector tape and a lot of booze to get about 50% of my data recovered.

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Jun 20, 2009

I posted here earlier this year after I had received my E4300 and I promised to come back and give more feedback once I had a little more time.................................

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Sep 13, 2009

I've ordered a Dell Studio 15 with ATI Mobility Radeon HD 4570 with 256MB. Now I am getting info that the 256MB version uses DDR2 and the 512MB version uses

DDR3/GDDR3! IS THIS TRUE?! If it is, I only have a few hours before I can change my order!

I called up several dell techs/sales reps and NO ONE HAS A Cute my little pony CLUE .....

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Dell :: Service

Mar 26, 2009

My new Studio XPS 1640 appears to have a bad WiFi card. It is very difficult to get it to connect to the network, and it has fits where it drops contact.

So, I contacted XPS tech support. After doing the usual opening questions, they have proceeded as follows:

1) I was assigned an XPS tech and given their specific telephone information so that they could serve as single point of contact.

2) I was told "we will own this issue and get it resolved".

3) They then set an appointment to speak to me when I had sufficient time to do things like driver changes and trying to reseat the minicard. We performed those steps Monday night.

4) After the reset they wanted me to use it heavily on network for at least 24 hours with them checking in to determine if the issues were still present. Unfortunately they were.

5) At this point, the initial diagnosis was Dell was going to send a tech to replace the minicard, antenna and the motherboard (going a bit overboard?). I agreed and the tech was scheduled.

6) 45 minutes later my tech called. She had discussed the situation with her supervisor and they wanted instead to replace THE ENITRE LAPTOP. So, they are now doing a new XPS 1640 built to the same specs as the original. It will be shipped to me and I am simply to put the original in the box and have Fedex come get it .......

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Dell :: 's Calling Service

Feb 28, 2009

So i decided to call dell for a cheaper price. Can someone give me suggestion for this? How do they know which configuration i wanted?

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Aug 27, 2009

What exactly is XPS customer service anyway? It's certainly not as good as Small & Medium Business customer service .....

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Feb 27, 2009

My network card in my 1730 is acting up. Who do I call to get it replaced on warranty?

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Dec 11, 2008

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Jan 18, 2010

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Your opinions?

Thanks,

duel007

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Jan 19, 2009

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Feb 16, 2009

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Dell XPS 14Z :: Service Tag Not Supported

Nov 20, 2014

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More to the point, I would like to get Roxio Creator Starter back.  I was led to believe that I could do this through My Dell Downloads, but that isn't working.

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Dell :: Extending My Service Contract?

Jan 23, 2008

Just got an email from Dell stating that my service contract will expire in 30 days.

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I would call Dell, but I'm at work and wouldn't be able to contact them until tomorrow evening if I'm lucky.

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Apr 10, 2009

Other than on the sticker on the bottom? Are they tapped into the hard drive, RAM, what?

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Dell :: XPS Customer Service Experience

Feb 8, 2010

Well, I think it's more usual for people to leave comments over bad experiences than good experiences, so I think it would be good to do it.

Few days ago I had a problem with a XPS 1330 which suddenly stopped working. Something related with a shortcircuit with the power supply.

I checked guarantee and happily found that I bought the 3 year extended guarantee with the laptop and it was on the third year so i called customer support and after some small checks they decided it had to do with the motherboard so they ordered a replacement for me for the next day.

I even messed with the asking to come later as I wanted to backup data (just for security). Did the backup and called them again few days later. Again I had no problem, next day a technician came to my home and changed the motherboard. In matter of minutes i had the laptop working again.

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Dell :: Service Tag / Warranty Transfer

Nov 9, 2007

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Does anybody know exactly what coverage is included in part number 902-5690?

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Sep 22, 2009

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Dell XPS L502x :: Service Tag Does Not Work

Jan 13, 2013

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When I’m prompted to submit either number, I receive the following error, "We were unable to verify the Service Tag or Express Service Code you have entered. Please verify your entry or choose one of the options to the right. If you recently purchased a system, please try again in 48 hours.".

The laptop has even been removed from “My Products and Services” and I’ve been unsuccessful in re-adding the system.

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Jan 26, 2010

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Mar 6, 2010

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Nov 10, 2009

I had a positive experience with Dell

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I'm in the process of ordering a Dell Studio 17 with:

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Apr 19, 2009

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Oct 3, 2009

I ordered a laptop from Dell on October 1st over the phone. Immediately after I placed the order, I looked it up on dell's website to make sure it had gone through.

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Jan 4, 2010

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Dell :: D830 Service Tag = Wrong Drivers

Jun 10, 2009

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i need this machine to run xp.

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Dell :: Where Exactly Are Service Tags And OEM OS Keys Stored In Laptops

May 16, 2010

Where exactly are Dell service tags and OEM OS serial keys stored on Dell laptops? When you reinstall Windows, you don't need to enter the serial key because the laptop has the key linked to it. Where though? I read it's in the BIOS but isn't the BIOS part of the motherboard?

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