My new Studio XPS 1640 appears to have a bad WiFi card. It is very difficult to get it to connect to the network, and it has fits where it drops contact.
So, I contacted XPS tech support. After doing the usual opening questions, they have proceeded as follows:
1) I was assigned an XPS tech and given their specific telephone information so that they could serve as single point of contact.
2) I was told "we will own this issue and get it resolved".
3) They then set an appointment to speak to me when I had sufficient time to do things like driver changes and trying to reseat the minicard. We performed those steps Monday night.
4) After the reset they wanted me to use it heavily on network for at least 24 hours with them checking in to determine if the issues were still present. Unfortunately they were.
5) At this point, the initial diagnosis was Dell was going to send a tech to replace the minicard, antenna and the motherboard (going a bit overboard?). I agreed and the tech was scheduled.
6) 45 minutes later my tech called. She had discussed the situation with her supervisor and they wanted instead to replace THE ENITRE LAPTOP. So, they are now doing a new XPS 1640 built to the same specs as the original. It will be shipped to me and I am simply to put the original in the box and have Fedex come get it .......
Like many others here when i updated the Bios to V12, my battery would no longer charge with the notice that my AC was not seen by the computer- So after calling techs for assistance it was determined that the motherboard would need to be changed.
So the next day they were out to replace the MB, Which was completed and the battery would once again charge,.
After the tech left i noticed that the machine was much slower then it was before- So now im thinking another bad MB. I check the system prop page to find i now only have 1gb of Ram- What did the tech forget to put the other 2 back in -
I open the back there are are 2 sticks, a 1 and a 2, so i reseat the ram- again just 1gb- Hmmm- I switch them from slot to slot- Now it will not power up... Oh great bad ram stick... So i take it out- reboot- about 10 min later- the machine locks up... the harddrive is not being seen- what the F.... I remove the harddrive to find the connector to it is chipped off... Come on.....
I spend the next 10 hours working with an external connector tape and a lot of booze to get about 50% of my data recovered.
I sent my XPS M1710 in for repair Nov 11 and they received it Nov 13. I was told it would take over a month, it was on back log. I called yesterday to get the status and got nowhere fast. I tried logging in to Dell chat using my service tag number, the response was "Our records indicate that your service tag belongs to a system that was purchased outside the United States." Can I get some advice on what to do?
I've been using the CPUID Hardware Monitor to track my GPU temperatures while in game, and the highest (as of lately) that it hit was 204 Fahrenheit, and idling with a few windows open around 163 Fahrenheit.
My version of Roxio Creator Starter was corrupted yesterday (could not find some DLL) and the recommended fix was to re-install the software.
When I tried to re-download the software off My Dell Downloads, I found that my service tag was not supported. Dell's FAQs told me that this was because my system doesn't have anything available for download from My Dell Downloads.
More to the point, I would like to get Roxio Creator Starter back. I was led to believe that I could do this through My Dell Downloads, but that isn't working.
Just got an email from Dell stating that my service contract will expire in 30 days.
How much would this be to renew, and how long does it renew it for? Also, if I wanted to add accidental coverage, how much additional would that be? Do they replace the laptop if its dropped, broken, yet still functional?
I would call Dell, but I'm at work and wouldn't be able to contact them until tomorrow evening if I'm lucky.
Well, I think it's more usual for people to leave comments over bad experiences than good experiences, so I think it would be good to do it.
Few days ago I had a problem with a XPS 1330 which suddenly stopped working. Something related with a shortcircuit with the power supply.
I checked guarantee and happily found that I bought the 3 year extended guarantee with the laptop and it was on the third year so i called customer support and after some small checks they decided it had to do with the motherboard so they ordered a replacement for me for the next day.
I even messed with the asking to come later as I wanted to backup data (just for security). Did the backup and called them again few days later. Again I had no problem, next day a technician came to my home and changed the motherboard. In matter of minutes i had the laptop working again.
I just bought a used dell laptop from a dealer, it wasn't sold with a warranty, but looking up the service tag, I found that there's 6 months left on the warranty.
I don't have the original owner's details, but has anyone had any luck getting Dell to transfer registration in these circumstances? - I understand that they might be cautious, but I'd guess they would have a list of reported stolen tag #'s to check against to prevent crims doing this.
I'd like to get the tag changed so that I can order OS media, but the warranty would be a bonus if it's possible.
made the mistake of ordering my E1705 with the 1440 x 900 WXGA display.
But screentek offers this Pixelbright upgrade to remove the matte finish and give it a high gloss treatment for 100 dollars. I was just wondering if anyone has used this service, because I couldn't find any real reviews from users or enthusiasts on the web.
I have dell studio 17 notebook with vista home premium SP1, and I'm not sure if I should install the new SP2, i'm afraid that the notebook could have problems with this update, like problems to boot windows again or some catastrophic error like that.
Has anybody install this update on this notebook, should I expect problems ? Someone note real improvements thank to this SP ? Like faster boot up or better general OS performance ?
I purchased a Dell XPS l502x a while back, and neither the service tag nor the express service code has worked in over six months. I’m also unable to email tech support about this issue.
When I’m prompted to submit either number, I receive the following error, "We were unable to verify the Service Tag or Express Service Code you have entered. Please verify your entry or choose one of the options to the right. If you recently purchased a system, please try again in 48 hours.".
The laptop has even been removed from “My Products and Services” and I’ve been unsuccessful in re-adding the system.
I'm almost down to my choice on laptop the Toshiba at bestbuy seems to be winning but today I seen an offer for the xps 16 that comes with a 2 year basic warranty which is in home repair after phone Diagnostics,Has anybody used this service?Do they come out right away? ....
1st time my Son broke his mouse button on his 1501 Called Dell, within 40 minutes he had a RMA box being sent out, he got the Day after and sent his computer in within 10 days it was back in his hands fixed 0 money out of his pocket.
2nd and 3rd I had onsite warranty service the person was prompt nice and did a great job. I was satisfied, 3 day turn around on that.
4th time I have this 1555, I used the chat yesterday morning, it was faster then calling, within 40 Minutes it was agreed the laptop needed to be fixed, my space bar had popped off twice and I noticed it looked warped, I need this laptop so I agreed to the extra cost of onsite this time, no only was it promised this week but they came today, next day and replaced the keyboard within 40 minutes this am. I thought it was worth the extra.
now fixed and totally satisfied.
Of course I know Dell can screw up but lets be honest there are times they do not and we need balance at times.
I keep hearing horror stories about consumer customer support and higher praise of business support.
My question is where does the support for a system such as the Studio XPS 16 fall in. I here that the XPS line has better support, but does that make a difference if I order it from the consumer (Home) section?
I ordered a laptop from Dell on October 1st over the phone. Immediately after I placed the order, I looked it up on dell's website to make sure it had gone through.
The status said "In Production." So then I called the 800 number that gives you an automated message about your order status (yes, I'm anxious), and the recording said "Your order was received today and is currently being processed." So I thought that was weird that the website and phone service were telling me two different things.
So the next day I checked the website and it still said "In Production" and I called the number and it said my order was still "being processed." Also, on the website under Billing Information, it said "Bill to: N/A" and I was concerned that maybe my billing information was wrong.
i've recently purchased a 2nd hand dell D830 laptop. it was running windows vista and everything was working fine. but i need to have it running XP, so i formatted and installed XP PRO.
entered the service tag on support site, downloaded the "shipping" drivers. most of them install, some terminate with errors, others tell me that the hardware isn't found. no audio, also wrong display drivers, points me to intel drivers, but that doesn't install, nvidia one does the trick... just endless problems, but when i revert to VISTA, it all works again.
Where exactly are Dell service tags and OEM OS serial keys stored on Dell laptops? When you reinstall Windows, you don't need to enter the serial key because the laptop has the key linked to it. Where though? I read it's in the BIOS but isn't the BIOS part of the motherboard?
I'm about to change my M1330 motherboard and am just wondering if my service tag and/or my original Vista key will no longer be linked to/remembered by the laptop once I put the new motherboard in.
my screen has been "glitching" scrambling for a second then might be ok for a hour or so... no biggie. Anyway I rang XPS support today and ran the diag disc and the memory test came up with this: SYSTEM_ERROR, Require Service SERVICE_GET_L2_CACHE_SIZE not found.... This test was done under the Data bus Stress test... I have pulled the mem modules but still getting the error.. Have run the CPU test all came up ok... Still under warranty...