I recently had an issue with my HP ENVY TS 15 and from using the support chat in the HP Support Assisant I was advised to do a system recovery.
This has failed and I am now stuck in a loop!
I have a HP ENVY 17-j053ea which I had to purchase recovery discs for. I used the recovery discs several times following different instructions and using different BIOS settings, and have been in 3 different chats with HP but I am still getting an error message. In the final chat HP told me that I should take the laptop back to the retailer who should repair/replace it for me and if they don't then to contact HP over chat again.
The error message is a dialog box with a black background titled 'Recovery Manager' and the message says 'The recovery attempt has failed. Select one of the following buttons:' where the buttons are 'Save Log', 'Details' and 'Retry'. If I click on 'Retry' it prompts me to insert disc 1 again, (at the stage of recieving this error message both discs have already been used) and if I click on 'Details' a file named 'CTOERROR.flg' opens in Notepad and contains the following text:
ChkErrBB.CMD : Detect some error during PININST_BBV.ChkErrBB.CMD : Check c:system.savlogsBurnBootWarn.logChkErrBB.CMD : or, check c:system.savlogsBurnBootMerge.log
i have hp pavilion g6 notebook pc laptop...but it does not contain recovery disk and whenever i create recovery disk from recoverry manager it failed to verify disk 1 and show the message "insert another disk " it happen again and again ...what to do....
View 3 Replies View RelatedI have Dell XPS 2013 laptop purchased in June 2013 with Windows 7 professional OS install in it. Suddenly the laptop stopped working giving an error message with complete black screen:
error: no such partition.
grub rescue >
When I took it to the service center they told me the hard drive of the system might have failed leading to such error. I am still unsure is it due to hard disk failure? On the top of that I have many important working files stored in the system for which I could not able to take back up. Is there any way I can retrieve my files? If I need to purchase a new hard drive which specifications I need to order. Unfortunately the system had only 1-year warranty period...
This Compaq CQ50-NR215 has continued to get slower over time. It was bought at BestBuy, and came with (2) "GeekSquad" recovery CD's- as opposed to a Microsoft OS disk? Upon backing up my data, I proceded with Disk1- which it said successfully did something with the partition. Stage two was installing original software. It stalled during this stage & gave ERROR 1005. After removing the CD, the laptop failed to boot, stating that some device in the boot sector was not present.
It so happened that I had a Vista OS CD from some other computer, so I inserted the CD & tried reboot. After asking whether to repair/install windows (which I selected install), it appeared to going well. The greeting message appears & says "Prepearing your DESKTOP for initial use". It booted fine, the UI appears intact. The problem-
The WLAN light on the laptop which is red when turned off/blue when on- remains red & will not activate. In the device manager I find no network adapter. A section named "Other Devices" is highlighted in yellow indicating an issue- when selecting Other Devices, a submenu appears & the following list is present (see photo also)
Coprocessor
Ethernet Controller
SM Bus Controller
Unknown Device.
From the HP driver download section, I downloaded what I thought may be the appropriate chipset to a flash drive, then moved to the laptop & installed. Still nothing.
It was suggested that I may be able to plug an ethernet cable directly from my router to the laptop & gain internet access that way- which failed, no access. The CD I installed from was designed for an older desktop, not having the software to make use of the internal wifi.
I am working on an Envy Pro 4-b000. The hard drive has failed. I have a replacement drive on the way, but I did not create a recovery disk when the laptop was purchased. It had windows 7 - 64 bit on it previously. What are my options to getting recovery media for this laptop?
View 1 Replies View Relatedthru HP tech support tried to recover my notebook with no success. instructed to purchase recovery dvd's (they don't offer a usb flash option and I have no internal dvd). they told me to find an external drive so I purchased an HP. they told me to:
- restart my machine with dvd#1 in place and tap F9 to get to boot device order to USB CD/DVD ROM drive
- windows starts loading files
- I can hear the writer spinning up
- recieve an error "boot disc cannot be found", press any key to continue
- windows starts loading files and atempts to start
- restoration incomplete, hit retry
- cycle repeats
HP support said to tap any key as window tries to load - no luck
When I get to the HP Recovery Manager - I've tried System Recovery and Minimized Image recovery - same results
My question is - can my system load from the external DVD drive if it was never activated (ie drivers) thru windows? Can it be done outside of windows? Seems like it can't read from the disc
Can my recovery discs be copied/transferred to a USB flash drive to avoid the external drive completely?
My laptop was beginning to slow down so I've done a reinstall of windows and wiped my SSD clean (I replaced the original HDD with an SSD a while back).
Because of this I've not got a backup partition containing my drivers.
My fingerprint sensor has stopped working. It says an error has occured whenever I try to use it even though my fingerprint was saved in my user accounts as a sign in option.
Where do I get the driver for this?
Also, I now no longer have HP Recovery Manager that had all of the drivers. Where can I download this?
PS. I've downloaded all the drivers on the HP website associated with my laptop here Laptop Drivers
These are the only two things that no longer work and it would be handy to get them sorted.
Product Info: HP ENVY TouchSmart 15-j013ea Notebook PC
I was having few problems with my computer so using HP Recovery Media Creation I created a USB recovery Key, after using it I was able to factory reset everything but now my windows in not activated, I spoke to Microsoft but they told me to speak to HP about this matter, I am soo confused now
I also decided to update to windows 8.1 to see if it solves any probelm as thats what I had before the factory reset but it is still the same and on the desktop there is a small message which says "Windows 8.1 Build 9600"
I have purchased Hp Envy 4 with windows 7 recently, By accidently I have lost recoveryMgr.exe files which was originally in D drive.. how can I re download this, (I formatted d drive accidenly)
View 6 Replies View RelatedI recently purchased an HP Envy and am confused as to why my RECOVERY (D drive only has 2.37 GB out of 23.7 GB left available. I did perform a backup from McAffee after purchasing this laptop but nothing else.
View 1 Replies View RelatedI have an HP ENVY dv7 Notebook. When the computer was new I tried to make a recovery disc set. When finished I would check the discs ( DVD - R ) I would get a message saying the discs did not write correctly. Tried discs from three different packs, still the same. Called HP Support and they went through the procedure with me, still the same fail. I was told me not to worry if I ever had to have the discs because of a crash they would send them to me for free as they have a record. Now I will be using this computer mainly on the internet and think I should have the discs just in case. Called HP and was told no record, no free discs and it will cost a lot to make the discs. Is there any way to make discs or put the info on a hard drive? I do not know if the computer thinks I made a copy or not since the copies I thought I was making were defective.
View 2 Replies View RelatedI have an HP Pavillion model 17-e019dx running Windows 8. Every time I turn it on, it stops at a blue screen that says
Recovery
Your PC needs to be repaired
A required device isn't connected or cannot be accessed
Error code 0xc000000f
When I press enter to "Try again" it come back with:
File:WindowsSystem32winload.efi above the error code listed above.
I have tried the Recovery and after MUCH time waiting, it still comes back to the above mentioned screen. I have also run all the diagnostics that are available on the laptop and everything come back normal. I don't have the original discs or documentation as I "received this laptop as a "gift/curse" . It is, however, registered to me.
Equipment: HP Notebook g7
Operating system: Windows 8
I purchased a Pavilion g7 laptop in December 2012. The 1TB HDD that came with the laptop started to go bad on me. After several attempts to 'system self-repair' (which failed) I purchased a replacement Seagate SSHD 1TB HD. Since I did not have any Windows 8 recovery discs I contacted HP, paid for and had them sent to me.
So now I have a new SSHD, new W8 recovery discs and my laptop. I replaced the HD and started the recovery process per the paper instructions that came with the discs.
At 4% (in the 'Copying files required to restore the hard drive phase') I get an error message:
Reducer (Title of the error message)
Copy File Fails
From: D:/PRELOAD/BASE14.SWM
To: C:/RM/Image/BASE14.SWM
Press OK to retry.
Obviously since I'm posting about this simply pressing 'OK to retry' did not work. I powered the laptop down and restarted the recovery process. I got the same error message at the same point described above.
Problem-- When you Turn on my acer 5315 laptop a blank black screen comes up after the acer logo appears. If you press any key a loud beep noice sounds.
Solutions I have Tried-- Well i started with using the preloaded restore to factory defults and I got an error message at about 99 percent. The error was- Restore Failed- Reason oxd0000001d - or close to that. I figured maybe the backup partiton was screwed up so I pulled out the old recovery cd's I purchased from acer. The same thing showed up. I then figured i should call acer. I called and they told me to use the acer post disk formatter. I tried that and it still did not help the problem. I have no where else to turn so thougt maybe you guys could help.
By the way This is some of my system specs--
Acer 5315-
Hitachi 80GB hard drive-
Windows Vista Basic
My Compaq Presario CQ61-110SA kept on crashing wiht the blue screen error so yesterday i had some time on my hands so i thought I would do a full system recovery in order to stop this nuisence from happening, however I wish I had read the problems associated with the HP recovery manager first as now I have no OS and a recovery manager that dosn't work.
At the moment I am using the recovry manger pre installed on the hard drive however it gets to installing the drivers, and after about an hour a pop up comes up for about half a second saying a about a driver install or dont install (it looks similair to th etype of pop up on vista when a new program wants to run) however due to it poping up so quickly and then going I cannot see what the actual driver is let alone choose an option, after this it says recovery has failed the error code c:system.savlogsBurnBootwarn.log it states the error was detected during PINIST_BBV , when i opened the log file it seemed all the drivers had succeded but [mini_FBI] resilt failed, I have tried doing the recovery with the wireless button on as I heard this could be the cause but still it didn't work, I have recovery discs that i burned however My laptop wont seem to boot fom disk even though I have changed the BIOS and put harddrive at the bottom and the disc at the top.
I receive System Disabled with code 96552764 after 3 failed attempts.
View 2 Replies View RelatedI have an ACER Aspire 5520, (model ICW50) with AMD Turion TK55. I tried to upgrade it with the BIOS available under the model's specified page in ACER site, version 1.33 (IC50133.WPH).
Unfortunately I was naive enough to try flash32.exe, which is the windows base version of the flashing program; now I have a dead BIOS. Windows froze completely, I had to unplug and disconnect battery to have it down, and it never came up.
Then I did a lot of research and I found and browsed hundreds of pages about Crisis Recovery Mode (CRM). From all I read there are some misconceptions I want to get past:
1 - Deal with different CRM versions, which get accessed by Fn+B, or Winkey+B; on my case I have found that CRM gets accessed with Fn+Esc.
I know it, because instead of powering up and then dying in 3 or 4 seconds on an eternal loop, when I press and hold Fn+Esc and then I connect the power adapter (with battery disconnected), I get a quick orange flash under the power button. So, when I press the power button the computer keeps running, fan is running, and it is checking HD and CD-ROM drives.
2 - There is a lot of myth about the way one has to press and hold Fn+Esc. You just have to press it before you connect the power cable. As long as you get the quick orange flash under the power button, you know the PC is in CRM. I have done all the fancy combinations of holding those keys down, but it all ends up in the same. By the way, even if you connect the battery, instead of the power adapter, once you are holding Fn+Esc it gives the same result: orange flash, you are in CRM. Of course you do not want to flash it using the battery, that's why the emphasis on connecting the power adaptor instead.
3 - Most of the info I found about this matter then turns to building the Crisis Recovery Disk (a floppy) or a CR pendrive. It does not solve my problem because when in CRM, the computer completely ignores the USB ports, the 4 of them, I tried one by one, be it with 2 different kinds of USB floppy drives, or pendrives duly formatted in FAT. There is no blinking of light on either. There is no attempt at all to access any of the USB ports......................
I have an HP 2000-2b89WM Product code C2M42UA#ABA that has failed to complete the factory reset. The 1st time it sort of worked from the recovery partition, to windows 8, then during the update process to get 8.1 it failed to install one of the updates and rolled them all back. It would not install any updates after that point.
I tried to do the reset again but it would not run. I tried the DVD's but they wouldn't get past either 14 or 16 percent. I created the backup set on a USB drive from an identical laptop, bought at the same time. The restore from the USB seemed to be working but now the computer acts like it's booting, flashes a screen for about 4 seconds with a box with the time setting and reboots. I cannot access the recovery console or any boot options. It is stuck in this loop with no seeming end.
How to get it out of this loop and restore from the USB again?
Windows 7 64bit on my T510 has died. When logging in, it hangs on the login screen forever. Windows recovery failed too. It ran for 8 hours and reported error (something like error in restoring a file and disk is full, though my C drive is half empty). After that all the Windows restoration points are gone. So I suppose I have to do factory reset.
My question is, I made two additional partitions on my hard drive using external tools, which store all of my data. So when I do factory reset, will these two partitions be overwritten? How I can recover the system while keeping all my data?
I tried to recover my dv6t 2300 with the recovery disks that it came with and the recovery keeps failing.
Details: P2PP BurnBoot Check Failed
Possible causes:
-yellow bang occurred at device manager
-some silent install failure of applications
-found failed at pininst_bbv2
-found failed at pininst_bbv
-found memory dump file
My laptop runs windows 7. I changed the date to 2012 but that apparently only works for win 8. I also tried the hard reset and the recovery still fails....
hp mini 1000 CNU9085SFG
View 2 Replies View RelatedHere are the basics:
Computer: HP 2000
OS: Windows 8
Problem:
Hard Drive Short DST Check: Failed
Failure ID: Q0C5W3-6KU67W-MFGJWJ-60T203
Product ID: D1E81UA#ABA
How to open my HP mini 110. When I always try to open, it says ENTER CURRENT PASSWORD. After 3 tries, it says Fatal Error ... System Failed . What to do?
View 2 Replies View RelatedI recently acquired the HP Mini 1000 and receive the password check failed message. No one remembers it. Can this be reset, as I am seeing in other threads?
View 9 Replies View RelatedI have been asked to recover a HP Mini 210-2080ee with a failed hard drive. I am unable to source a recovery DVD or USB since the machine was bought in the Middle East and the media is not available in Ireland or the UK.
View 2 Replies View RelatedI updated my friends system to the f.20 bios - and it now comes up that the bios update did not succeed, and then it restarts.
This is an endless loop - which never lets me boot into windows - so I cannot go back to a previous version of the BIOS.
I have been reading around the forums and discovered a method to try an emergency recovery by getting the rompaq bios and holding down the Windows Key + B when I turn on the system.
Just bought an external USB Floppy drive to try this emergency recovery. I tried the USB - but it wouldn't work. I am getting different results here - but not what I want.
With the USB Floppy plugged in: When I hold down Win+B - the caps light flashes for a lot longer now, it looks like it initializes the floppy drive (green light comes on for just a moment) - but then nothing - just flashing caps lock for a bit and then finally a restart again into the doom loop. It never appears to begin to read the floppy disk or search for a bios file.
What am I doing wrong? What can I try? Does the disk need to be leabeled a certain way? Does my BIOS file need to be renamed?
I've got this on my HP G6 2053ef, and I've got an error message stating that "an error ocurred while attempting to read the boot configuration data" and also File: BootBCD Status: 0xc000000f
View 7 Replies View RelatedI have a password check failed fatal error... system halted. CNU9293HWR error code on hp mini 1151nr ....
View 9 Replies View RelatedI've got a problem with the laptop Lenovo T410s. I've put the new HDD on it (tried even the same with a different HDD too), and started to instal WIN 7 64-bit from the recovery disks. I used to do it many times so far with different Lenovo laptops without any problems. But this time, a while before the end of the instalation (when processing the sdrivebackup.wim) it stops and comes with a statement: " the recovery process has been finished, please ...." (but I see that the progres bar is far awayfrom 100%) , and finishes the instalation, reboot the computer and it comes the screen with the statement from the Windows Boot Manager:
"Windows failed to start. A recent hardware or software change might be the cause. To fix the problem (...)
File: Windowssystem32winload.exe
Status: 0xc000000f
Info: The selected entrycould not be loaded because the application is missing or corrupt"
I read a lot about the ways to solve similar problems, but they don't work on my case. The strange thing is, that I can instal WIN 8 or WIN7 from regular Windows instalation disks (not from Lenovo recovery, but from normal universal Windows instalation disks).
As I told before, I tried it in 2 different HDD disks with the same effect. It looks that the recovery instalation stops before the end without instaling some files which are missing later during starting the system.