Acer Aspire E5-521-23kh :: Windows 8.1 - Sound Not Working
Dec 3, 2014
I recently got this laptop, Acer Aspire E5-521-23kh with windows 8.1. I have it set up as a desktop so to speak, using a monitor with hdmi cable, wireless keyboard and mouse, and have speakers that use the headphone jack. Just yesterday I started having issues with the sound, it would suddenly turn off even with my speakers powered on. Restarting the computer, or disabling the speakers and then enabling them works, but it turns off eventually. And today I've had the sound working but has static/distortions with the sound.
I don't think it's an issue with the plug in speakers, as I've unplugged them and sound still wasn't coming out of the laptop speakers. But using troubleshooting for windows, it says there are no problems with sound. I've checked in device manager, and under audio inputs/output I've checked that all devices had up to date drivers. I've only had this laptop for a month, and what the cause could be.
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Mar 5, 2009
After reinstalling Windows on my mother's 3000 WLMi, everything works as expected, except there is no sound. I have tried installing drivers off the Acer website, and checking all the sound controls, but to no avail.
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May 10, 2010
Just updated to Windows 7 Ultimate 32 bit. Everything seems to be working fantastic! But it seems the audio driver isn't right, as the sub isn't working and there's no mention of it in the Sound settings. The driver Acer supplies on their website for the Acer Aspire 6920 with Windows Vista Premium x32 also lacks this.
Where can I download the appropriate driver?
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Feb 19, 2010
I have an Aspire 6930G and I used Vista 32bit for some time without any problems but I decided to try Windows 7 64bit and everything went fine except the sound. I downloaded the drivers for this version of windows straight from the Acer site (Realtek version 6.0.1.5888) and the sound is fine almost every time but sometimes it goes all weird and starts making a lot of noise. I've tried to delete all the sound drivers from device manager and installing them again and it happens just the same thing after a while.
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May 18, 2009
I bought my Aspire notebook a few weeks ago and after messing around with Vista I decided to replace Vista with XP. But since then I can't get the sound working the way it did before I formated. I tryed everything including driver replacement, update, and even installing the Vista HD 889 sound drivers but still nothing. Everytime I ran a sound file only the left front and back speakers are working 100% the rest work roughly around 20%.
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Jan 14, 2015
At some point during the day, the sound on my Acer Aspire 5742 (running on Windows 7) ceased to function. There is no sound on any internet browser, and the normal notification audio is also not playing. I have checked the mixer and everything is fine. I have checked the speaker properties, which says that the Realtek Audio speakers are enabled and working properly. However, when I try to test the speakers a message says 'Failed to play test tone'. The weird thing is that Spotify is playing totally normally. I have tried shutting down Spotify and restarting it. I have tried turning my computer off and on again.
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Sep 4, 2009
has anybody else had a crackling sound when playing sound example music/games. i always get it in my right speaker and how can i fix this i believe this is a software/hardware issue as whenever the sound goes off the crackling deaseses.
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Feb 10, 2015
With this process able to work with touch pad in Windows 8.1. Another problem observerd that the TP behaving abnormally. It stop sometimes and sometimes move. Checked with Windows 7 , found to be working fine
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Oct 23, 2014
Touchpad not working after windows 8.1 update on acer E1-510 ....
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Oct 20, 2014
I have Aspire V3-471, my laptop microfone not working , looking for driver for windows7, me recently install windows7 on my laptop.
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Nov 2, 2014
My scroll pad is not working on my Aspire E-14 on Windows 8 pro.
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Oct 23, 2014
My scroll pad is not working on my Aspire E-14 on Windows 8 pr
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Feb 18, 2015
I have a Acer Aspire E1 571, and i installed windows 8 pro, then upgrade to 8.1 pro, now my ram show that i have 6 Gig ram but only 2.45 available.
I tried to reinstall windows but it wont, i tried to use acer recovery( at boot press Alt + F10). nothing happens. Same when I tried to install i trough windows itself, after i enter the product key, it ask what i want to keep( nothing) then it shows that there is things that i need to resolve, but there is only a blank page that shows nothing.
I also tried to boot from the disk, but when i press istall now, an error pops up, saying that the product key i entered is invalid. but it never asked for one.
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Nov 17, 2014
My Acer is having real trouble with Windows Updates. They download, then some of them install and I have to restart. BUT then it tells me most of them have failed, and now I have 56 updates that I'm told need downloading and installing. When I do the update/install I don't do anything else as the laptop is just so slow at the best of times.
Should I swap from Wi-Fi to an Ethernet cable?
My Acer laptop, (not a touch screen), specs are: Aspire V5-123-12104060nkk, Model ZHL Windows 8.1 - AMD E - Series (E1 - 2100, 1 GHz, 1 MB) - 29.5 cm (11.6") LED - 16:9 HD - Active Matrix TFT Colour LCD - ComfyView - AMD Radeon HD 8210 - 4 GB DDR3 SDRAM - 500 GB Serial ATA. It's a 64-bit.
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Sep 30, 2014
When I check the Bluetooth driver in device manager,there's a message that says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19).
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Dec 12, 2014
I had the same problem. I followed the instructions in this video by TechBullUSA. [URL] ..... It worked!
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Nov 16, 2014
My Acer is having real trouble with Windows Updates. They download, then some of them install and I have to restart. BUT then it tells me most of them have failed, and now I have 56 updates that I'm told need downloading and installing. When I do the update/install I don't do anything else as the laptop is just so slow at the best of times. Should I swap from Wi-Fi to an Ethernet cable?
My Acer laptop, (not a touch screen), specs are: Aspire V5-123-12104060nkk, Model ZHL Windows 8.1 - AMD E - Series (E1 - 2100, 1 GHz, 1 MB) - 29.5 cm (11.6") LED - 16:9 HD - Active Matrix TFT Colour LCD - ComfyView - AMD Radeon HD 8210 - 4 GB DDR3 SDRAM - 500 GB Serial ATA. It's a 64-bit.
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Aug 9, 2014
Aspire e15 (e5-511-p9y3) Touchpad not working on windows8.1, and I can use the cursor only with a mouse. I also installed synaptics/elantech drivers but it doesn't show scrolling option in Mouse-> Device Settings.
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Dec 21, 2009
I have an Aspire 1640 laptop with an internal Intel Pro/Wireless 2200BG network adaptor. Since upgrading my Windows XP to Windows 7, as a clean install the wireless will not work.
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Oct 18, 2014
I have an Aspire V5-571G... I updated to Windows 8.1 (64bit) a few days ago.
Since the update, when playing audio on iTunes (was 11.3 but now updated to 11.4 both post win 8.1 anyway)/Windows Media Player and on YouTube & other sites, audio has stopped working completely or become extremely distorted. Sometimes it works fine but never for extended periods of time. I'm not sure what triggers the distortion and silence but it has ONLY been happening since the 8.1 update.
I updated the RealTek sound drivers with the driver for my model from the Acer website and it has not improved the situation. I've been looking around for a solution / cause of the problem and the only questionable driver I have is this: There's no update for this on the Acer site r.e. my model and the Windows online update thing cannot find an update either.
If it's not possible to fix this via updating or tweaking 8.1, is it possible to do a system restore back to Win 8 without removing my files and if so how?
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Jan 2, 2015
I have recently upgraded to windows 8.1 on my Acer Aspire and unfortunately since then, Dolby Advanced Audio V2 refuses to work. I have uninstalled my audio drivers, and re-installed with the latest versions, I have uninstalled DAAV2 and re-installed, and it still does not work. I'm not really sure where to go from here. It launches properly and you can turn it on and off, but ultimately, it does not show any difference between having it on anymore or off. As well as the fact that the little panel you open where it shows the bars while you play music, doesn't move at all. I use my Acer Aspire mainly for music and youtube videos and the like, so this is rather important to me.
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Mar 5, 2015
I have had my aspire e1 touch for a couple months now and a couple weeks in it randomly wouldn't detect the touch ability. I have to shut the laptop down and back on again for it to work (simple restart won't work) It's a new computer so I haven't upgraded any os, it's running with the Windows 8.1 it came with and I have chrome as the browser. It seems to happen when I wake it from sleep, not in the middle of using it. When the touch is not working, the device manager doesn't even detect that touch is an option (it's hidden, but grey and cannot be enabled)....
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Nov 28, 2014
It still did not solve the issues with my USB ports. I have noticed that the exclamation mark is no longer there but still all my USB ports are still not working.
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Jan 17, 2009
Anyone got bootcamp drivers for windows 7? My sound isn't working for Windows 7 and the ear phone jack port is emitting red light.
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Sep 24, 2014
When I purchased the above laptop, Windows 8 was loaded, however, due to some issues, I had to install Windows 7. Since the time, I have had the following issues:
-The CAP and NUM lock indicator is no longer operable
-The laptop is VERY slow
-When watching NETFLIX, the screen goes to sleep every 20 minutes
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Jan 12, 2015
Touch screen not working after reinstalled a win8.1. I deleted the Recovery Partition. So how to fix the touch screen?
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Feb 10, 2015
I just recently picked up an Aspire V 17 Nitro and imediately installed Windows 7 on it. Everything is working pretty well so far but I noticed the function keys are not working. The ones where you hold down the "Fn" key and then do thing like adjust the volume.
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Sep 23, 2014
I just bought my Acer Aspire V5-552g a week ago. Everything seems to be working fine. However, Windows advised me to install updates which I did. After installing the updates the touch gestures are not working anymore. I tried updating my drivers, which I downloaded from the Acer support site, but it did not work. All gestures are not working. What I need to do. Is this a result of updating Windows? How can I undo the update?
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Nov 3, 2014
Ive had this Acer laptop E1-510p with window 8.1 and all of the sudden some of the keys accross the keyboard stop working. These keys are random and even when i plug in a generic keyboard it does the same thing ....
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Jan 26, 2015
I have an Acer Aspire V3-572g. My laptop came with windows 8.1 installed already. Currently, my pc is being reset to factory settings because I can not figure out how to keep the hdmi from going out after windows updates. The only way I can keep get the hdmi port to work is the factory reset it. The only way from keeping the hdmi working is by turning off windows updater. However, I'd like to figure out how to keep the hdmi working without doing so. My graphics card is Nvidia 840 M. Here are a list of things I've done after my laptop stops recognizing the hdmi.
Uninstall and reinstall the display drivers, both from intel and Nvidia
Update the drivers to be up to date
Downloaded intel's utility manager to keep driver update to date
Downloaded factory installed drivers from Acer's website
Contacting microsoft and have them remotely connect to my laptop
Restored back my laptop to previous working conditions (although the hdmi never worked by going to a restore point)
Swapped hdmi cords and displays
After several hours of researching and trying different things I'm stumped. I bought this computer with the sole purpose of connecting it to a TV. I've also had this issue with another laptop which I returned. This problem isn't a hardware problem as I'm connected to the same monitor with an old desktop using the same cords. I'm guessing there is a compatability issue with windows and the display drivers when there is an update.
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