Dell :: 1647 To Be Replaced By But Without RGB Led Screen .... What To Do?
May 29, 2010
I'm pretty disappointed since the whole reason I bought this computer was for photo editing and the RGB Led screen was just perfect. But the Dell rep tells me that they are no longer offering that screen and that they will be sending me a 15.6 inch WLED.
They are still checking with the dispatch people to make sure that they aren't shipping the RGB Led, but I was wondering what my options were? I'm tempted to ask Dell to give me the Studio 17 instead, since it seems to be one of the last Dell computers to offer the RGB Led.
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Jul 30, 2009
I purchased my dell laptop sxps 1640 in Feb and till now..it is getting lot pf problems...
1st time - Around 2 weeks back - My Motherboard, DVD burner and Palmrest was replaced
2nd time - 1 week back - Palmrest was again replaced
3rd time - This time - They said that they will replace Palmrest, Motherboard, LCD, Power Adapter..
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Mar 1, 2010
Does anyone know which screens/laptops are compatible?
If there is a large range of screens that will fit I will most likely just buy a broken laptop with a good screen to fix it.
The service tag is 9TCL14J
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May 12, 2009
My screen went black. Did some research and found it it was most likely the inverter.
I replaced the inverter but it still flickers and then goes black while its booting up.
How can I tell if this is the back light or if this is the lcd itself? I've heard the backlight is hard to replace and I might have to take it somewhere to have it done which would cost $$ .....
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Mar 19, 2013
I have a dell inspiron n5110 laptop that was recently slammed to the floor because of some crazy incident. Anyways, the screen shattered so i replaced the screen and attached the cables properly. The laptop powers on, but no display on the screen what so ever, its completely black.
I did the take out the battery and power cord, held power down for 60 sec. that was a no go
I don't know what could be the problem. I even hooked the laptop via hdmi to my tv and it works fine on the tv so i know the laptop is working. Also my warranty expired so that won't do. would really like to resolve this issue without forking over a couple hundred bucks.
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Jul 1, 2009
I received a Latitude E6500 with a WUXGA screen with the dreaded screen brightness problems. This is the same problem discussed here:
E6500 WUXGA -
The bottom corners on mine are very dark. I had been expecting a little, and had been planning on dealing with it like I have with some laptops in the past, but it's kind of outrageous how discolored they are. Screen brightness evenness is very poor as well, with the bottom part of the screen significantly brighter.
My purchase order lists my screen as:
Module,Liquid Crystal Display 15WU+,2CCFL,Samsung Maybach/Avia
How are people getting the exact model number and part number for their displays?
At any rate, it's the bad Samsung kind of screen. A lot of threads including the one I linked to state that there is also an LG/Philips screen that is much better for the same Dell WUXGA screen component.
Has anyone managed to get Dell to change a Samsung screen for an LG/Philips? If so, how did you do so?
My chat rep tells me that they can only replace using whatever was in the order initially.
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Feb 15, 2010
I am planning to get a new laptop within the next few weeks. My main purpose of use with the new laptop is Photography, so Image quality is paramount!!! I have been browsing through this forum and researched with good reviews about the dell studio 16 rgb led screen. Now problem is each model 1640,1645,1647 has it main problem of issues ranging from extreme heat,constant freezing,lock up,fan noise and the most noticeable throttling issues.
I dont plan to use the laptop to it's absoloute abilities...so hardly any gaming will be involved, just mainly phtography software and occasional movie watching. So overall which model has the less problems for what I will be using this laptop for?
My only criteria is I want the rgb led screen. Is the 1640 good enough?(is there a big peformance difference in Photo editing between a 1640,1645?
I write this thread as I dont want to spend time chasing up dell for parts,complaints and constant searching on threads for solutions! Or should I just get away from delll all together and get a Sony Vaio F series or AW? btw which screen is better Sony AW rgb screen or Dell xps 16 rgb led.
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Mar 17, 2010
Just curious if anyone else is having this problem/glitch when I unplug the laptop from AC power and the screen brightness is turned up about more than 1 tick the screen turns really red and dark but then brightens up a second later.
It seems odd that it turns mostly red and then back up to normal in a second
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Sep 10, 2014
Studio XPS 1647 laptop can't boot past POST and stuck at Dell splash screen with progress bar at ~80%. After holding down FN and pressing the power button, all three volume LEDS would flash twice, immediately followed by the volume UP and DOWN keys flashing, and then followed by just the Volume Down LED flashing.
Recently my Studio XPS 1647 has had overheat problems, and sometimes they would cause BSOD with broken screen images. The BSOD always came with bcode 116 error: this is apparently video card related. So last weekend I opened the case, removed the heat sink and the fan. The heat sink vent was completely blocked with a thick layer of dirt, so it's no wonder for overheating. I cleaned up the heatsink vent and the fan, cleaned up the top of CPU chip and the top of GPU chip, reapplied thermal paste and put everything back together. After that, the machine couldn't pass the Dell splash screen on boot. I've already checked the discussions here and followed suggestions on holding down the power button to remove static, reseating the memory card etc., but they are of no use.
Finally I followed the instructions on starting up ePSA. I've tried it repeatedly, and every time the boot always stuck at the Dell splash screen with the progress bar at about 80% with or without applying ePSA. The SPA screen never came up if I held down FN+Power button. The difference between a generic boot and a PSA boot is that if I held down FN+Power button, all three volume LEDS would flash twice, immediately followed by the volume UP and DOWN keys flashing, and then followed by just the Volume Down LED flashing.
I've read from a few discussions talking about all three volume LEDS flashing would be a motherboard problem. But in my case it's three LEDs flashing twice, followed by volume UP and DOWN keys flashing once, and then followed by just the Volume Down LED flashing continuously. What this PSA blinking code means?
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Dec 24, 2009
my laptop's lcd screen died 1 month after guarantee expiry. Since original LCD replacement screens are crazy expensive, I bought physically compatible lcd screen, that supports same resolution.
But I cannot get any higher resolution as 1024x768 (I've used 1400x1050 on original). I suspect there is a problem with drivers - my screen is recognized as plug and play monitor, but settings won't offer me any higher screen resolution.
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Oct 3, 2009
I'm wondering how old your laptop was when Dell replaced it with another under warranty? I bought my E1705 in April 2006 with 4 yr in-home service and complete care accidental replacement coverage. My E1705 is currently mangled after several repair attempts, the parts they used were physically damaged or defective and my video card was downgraded (GeForce Go 7900 to Radeon X1400) and I can't even run any 3D applications or games anymore
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Jun 27, 2009
Dell is sending a replacement for my latitude d630. Does anyone know if they are still shipping d630s or will I have a different model sent to me? My d630 is about 2 years old, if it is another d630 do you think there will be any differences in the tech specs
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Apr 11, 2008
dell decided to replace my notebook from my sig, so I will get a new one. But they're going to replace it with the same item... Can't I call back tomorrow and ask dell to replace it with another system?
Like an XPS 420 or M1330?
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Mar 11, 2010
I hope this conversation I had with dell chat helps someone with their dell issues ...
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Apr 1, 2008
my 9400 was overheating badly, and the screen was blacking out etc.
dell decided to replace the system
i receive an old crusty 9400 from the depot that looks like someone had used it for a place to set their coffee for a while, and the outer shell cosmetics are chipped,scratched, and generally low quality.
but, thats not my real issue....this laptop has an X1400 card in it.
my original system had a 7800 card.
i didn't think this was a "like-for-like" replacement, so i escalated my case. the supervisor i spoke with didn't understand what the issue was all about i guess, cause she kept telling me that i received the SAME laptop as a replacement
she even got some guy from tech support on the phone with us to have him verify the specs between the 2 cards....but after about 20 minutes of him saying that my replacement system has the IDENTICAL card in it as the original. (7800 and X1400 are different....thats why they have different names and part numbers...)
anyways, i asked that the tech support guy get the actual card specs for each one out so he can see that the 7800 is 256 dedicated memory and X1400 has only 128 dedicated memory.
he puts us (yeah, the supervisor lady is still hanging out on the phone cause she says she can't request another replacement until she gets verification from tech support that the cards are in fact different...so much for knowing anything about these products).......anyways, we're on hold for about 5 minutes, we hear a click, and then he's gone.
this was horrible and amazing at the same time because the supervisor lady started saying "hello?...are you there?....HELLO?....tech support are you on the line?"...so i guess she got to see how wrong an frustrating dell customer service can be
horrible because she's like "well, let me got ahead and dial back into the tech support queue so we can get another rep...". i said no, she should work it out with the proper department and get back to me, cause it'd had been almost a full hour at this point.
so my question is, is there something special i need to say to get them to understand that an X1400 card is not comparable to a 7800 card? i remember seeing people posting on here with a similar situation a while back, but i can't find those old threads. as an aside, the laptop is still under the original 3 year warranty as well as complete care.
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Jan 14, 2009
I had a 1680x1050 Glossy LCD (SEC3350). I called up and Dell, jumped through the hoops and eventually had them send me a replacement LCD. I called the tech this morning and asked him who manufacturer was, he said LG..
I was ecstatic. In my excitement forgot to check that the sticker on the LCD infact said WXGA+ across the front.
Dell replaced my WSXGA+ screen with WXGA+
The screen quality itself is really good, but there are two things I'd like clarified before I place my replacement order again.
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Jan 2, 2009
so i replaced the 80gb Seagate Momentus 7200.3 with a WD5000BEVT
(WD Scorpio Blue 500gb). The problem that i have is simple, its not working.
The Bios is detecting the new HD correctly and the new WD harddrive also
passed the DELL diagnostic test.
But when i try to restore a Backup or install a new OS, the menues
freeze where i have to access the harddrive.
I also tried to download the WD diagnostic tool but when i run that it is freezing at the beginning when it says "DR-DOS booting".
Can someone tell me if it is a bios or chipset related probem or do i need
a replacement for the new WD harddisk. Has someone ever tried replacing
the original hd with a 500gig one?
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Mar 21, 2009
I just got my Dell back with a replacement MB and GPU due to failure... I used to run Wow smoothly with medium/high settings 50-60 fps,
now I am getting like 10-12 fps! My 3DMark 2006 scores went down almost a thousand points (from about 2K to 1.1K).
Same drivers from the nVidia site179.28, and I just updated to 179.48.
I know the Laptopvideo2go's might be better, but I was running the ones from nVidia before the swap.
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Sep 29, 2009
I was thinking that a list with people who got an M17x as a system replacement for the M1730 will be very useful for some of us.
That being said, I want to know what configuration you had before and what you got. Country is also important, so please note this as well.
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May 14, 2008
just got my less `than a year old` 9400 back from dell repairs UK
they relaced the m/board and 7900gs, but with a crappy x1400
When i rang dell, tech says we dont have any gs`s and we dont know if we will be getting any. but we got it going did`nt we? so its fixed!
Do they still make 7900gs?
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Jan 20, 2010
copycat from other thread, just list old system specs and new ones and country is needed as well
thanks
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May 2, 2009
recently had my dell xps m1530 motherboard and graphics card replaced by dell,
Since then, whenever I turn it on I get a message saying " the charger is only a 65w and your battery requires a 90w charger ",
Just before my laptop died and I called dell to come and fix my laptop, I was getting the exact same inconsistent framerates in games like l4d, Where i would usually get around 60+ fps, I was now only getting extremely inconsistent 25+ max fps..
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Jan 13, 2009
Dell has not informed me to return my Inspiron to them. Customer Service & Tech Support did not tell me to do this and I did not receive a return shipping label or any kind of paperwork to facilitate a return of the old device....so....
what do I do????
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Feb 21, 2009
I was a happy owner of my XPS M1530 for almost 10 months in a row now. I had a luck and received M1530 with LG Philips LCD -what a joy.
Unfortunately LCD backlight started to dim out and I had to call Dell Czech for a replacement.
I requested to replace my faulty LCD with the same type (LG Philips) and CSR guy told me that's not a problem ordered one for me and the next day service man arrived. Replaced my faulty LCD no questions asked. Before he left I asked him if it is really LG Philips as I requested because the new one had quite less contrast and the viewing angle was also somehow diferent. We found out that the new one is manufactured by Optronics and is grainy.
Found a comparison pic on the internet: Grainy of the left, LG on the right
Well I am not happy with this one, it is much worse LCD than LG was. Called to Dell asked for immediate replacement. CSR guy told me it is not possible as Dell does not quarantee ANYTHING - check out our terms of sale. Did you get WXGA+ 1440x900? If so then don't complain was his answer.
I requested to put into my CRM that I am not satisfied with the new one and that I feel cheated as I was promised LG LCD over the phone. CSR guy promised to pass this info to his supervisor and that he will call me back. Two days passed no-one called and I am gonna call them on Monday again .....
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Aug 28, 2009
She's been getting a message when she turns it on that the battery has lasted as long as it can last and need to be replaced but she NEVER unplugs the system (
It's a 17" desktop replacement so she can sit in the kitche. (lolstereotypes))
My dad told her that it now wont turn on because the battery final bit the dust but it wont turn on plugged in.
It wont turn on without the battery in it either when it's plugged in. My dad ordered her a new battery she doubts it will fix it
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Feb 27, 2010
After waiting for over a month or so, I finally got my XPS 1647 from dell. I was very keen on adding a second HDD to store bulk data and use a SSD as primary driver for OS.
Speical thanks to this specific thread, specially Nando4 for all the information.
Pre-Requisites:
Confidence to open your laptop
HDD Caddy to replace the Optical Disk Drive - I got one from New Mode Electronics, which sells such caddys. This specific machine uses 12.7mm (height) slot-loading model with SATA external interface. You can buy it on ebay too for a cheaper price, but most of them ship from China and takes a long time to arrive.. and if there is a problem..its a nightmare to return or re-order.
A second HDD
Dell Service Manual for Studio XPS 16 series - Specially how to replace the Optical Drive
Here is the Pictorial :
Click on each of the image below to see a larger image (in a new window)
Step 01 - Ready to Dismantle the Laptop
Step 02 - Remove the Back cover (10 screws to remove)
Step 03 - Remove the Rear caps (slide, and pull out as described in the dell service manual). Don't apply force.
Step 04 - Remove 14 screws (this is needed to remove the palm rest). On my system 10 screws were marked "P", 2 were marked "K" and 2 were flat screws.
Step 05 - Turn over, and remove the two screws to remove the palm rest. (Point to remember - once you are done, and when you tighten this later, don't tighten it too much, else the plastic under it would crack). Once the two screws are removed, use the two tabs to pull out the palm rest (as described in the service manual)
Step 06 - Disconnect the cables connected (by lifting the tab - again - its described very well in the service manual).
Step 07 - Remove the cables connected (two of them). Now the palm rest is free & the motherboard and the ODD is visible
Step 08 - View of the mother board and ODD
Step 09 - View of the mother board and the 3 screws that need to be removed to free the OOD
Step 10 - One screw at the back to remove the ODD. Point to note - the HDD caddy did not have this screw hole - but the HDD Caddy fits in place securely with other 3 screws.
Step 11 - the ODD is now free - You can see the inter-poser (SATA to the motherboard pins) - simply pull it out from the ODD to set it free.
Step 11a - View of ODD out of the system
Step 12 - The ODD and the HDD Caddy that I got from New Mode Electronics. There is a component that is used on the ODD to secure it to the motherboard - This needs to be removed (2 screws) and put on the new HDD caddy as shown in this image.
Step 13 - View of ODD, Securing Component, Interposer, and the HDD Caddy - all side by side.
Step 14 - The new HDD caddy with the 500 GB Seagate HDD (that came with my system), interposer and the securing component
Step 15 - Plug in the HDD caddy in the system and fasten the screws. From this point, its just a reverse process of putting things back in place (palm rest, screws, rear caps and the back cover)
Step 16 - BIOS - now shows the second HDD !
Step 17 - Window Shows the second HDD!
Total time taken from start to finish (including taking photos..etc) - 60 mins!
So, there you go.. you now have a second HDD in your XPS 1647..
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Mar 9, 2008
So the technician successfully replaced my video card and everything was great and fine with the world. I tried it out on Call of Duty 4 and checked the temps which peaked at a MUCH lower level so I thought I was good to go and I was happy. The only problem I had was a small amount of choppyness in the game, but I just figured I had the settings too high and I had not overclocked it at all. No problem.... So now today I wanted to play good old Oblivion and I figured this would need some overclocking because well....its Oblivion. So I start up ATI Tool and overclock it to around 620 mhz core and 720 mhx memory...Not too much overclock considering some of you have got yours to like 650 or higher and 800 in the memory department... Well I was just about to start playing when after the game loads there is no character on the screen just grey lines... So I figure maybe I overclocked it to much? I turned it down about 10 to 20 mhz and I still had some artifacts? I pretty much turned overclocking so far down I would now consider it slightly pushing the card. So I try to play oblivion and it is really choppy. Before I got this new card I had some pretty bad heat problems and crashing because of it, but I could overclock it to a MUCH higher level than that of this non heat problematic card?
So my question to all of you highly intelligent and knowledgeable people of this forum is do I have a bum card or is something else the matter? Sorry for such a long post I just felt my story needed to be fully explained so I could receive the best support...
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May 5, 2010
I just got done swapping the motherboard of a totaly dead D630 laptop, and to my amazement, the new motherboard dell sent me has a bad dock port!
I double checked to make sure I connected everything up right.
Has anyone else seen this? It's very fustrating. I have seen this before with a couple D620 motherboards
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Feb 24, 2010
I have a problem with my E1405 with its lcd backlight turned off about 1 second after opening the lid.
I can still see Windows running when I look really closely.
According to what I've read it's most probably a faulty inverter. So I bought a replacement off eBay and installed it
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Aug 28, 2007
They gave me a 7900GS instead of a 7950 GTX. I know some of you have had the same problem.
Everything else is fine, I could care less. But, I really feel that I should have gotten the GTX instead. Two Questions:
1) How minimal is the downgrade from 256mb 7800 GTX in my old M170 to a 256mb 7900GS? How big is the difference in the 7900GS vs the 7950GTX?
2) For those of you who have gotten this problem, how did you go about getting the card switched? Did they send a new system? I'd rather they just send the card and I'll swap it out myself.
The replacement was approved on the 8th, and I just got it today. Apparantly it's a new build, not a refurb. But I want the video card that's not a downgrade.
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