Dell Alienware M17x R2 :: Shuts Down After 5 Minutes Playing Game
Mar 7, 2013
My laptop is an alienware m17x r2, It have been 2 years Since I've bought it, my laptop shuts down after few minutes playing with any game.. And I've Dusted it off many time and it doesn't overheat, I've send it back to my after sales service twice. The first days, it was working like it should, I could play normally.. but Few days after, the problem come back..It is Working for everything! Except For the games.
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Oct 18, 2014
Any full screen game shuts my computer down after 5 minutes of play. I have changed my antivirus to game mode, checked with the company that I was getting the majority of my games from. Is there any way to stop this?
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Apr 3, 2013
I put the sims 3 in the computer, it loads to the main screen and the shuts down. It doesn't give any warning and does not restart. It also doesn't give a reason or notice as to why it shut down. The computer is not over-heating and I only have 1 expansion pack. Extra info: It is an 8GB RAM, intel core i5, is a 64-bit operating system, and Windows 8.
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Jan 1, 2013
Configuration: 2nd gen i7,4GB RAM DDR3 1333MHz,750 GB(7200rpm) HDD, nVidia GT 540M 2GB DDR3 I bought a Dell xps 15 laptop with above configuration on August,2011 with an intention to play latest games.
I played Split/second, NFS:the run ,Max Pyne and recently NFS:most wanted. Split/second and most wanted runs on intel HD with sluggish graphics performance. But the run does not run intel hd,it requires discrete graphics. When I switched to nvidia graphics, every time the game computer hanged down after 5-10 minutes of playing the game. Computer screen froze and sound was looping. Control+Alt+Del didn’t work at this occasion.
I had to manually restart my computer. And a point here,there is over heat beneath the laptop though I use Logitech laptop cooler. Games run on nvidia on battery for about 20 minutes on battery power and heat produced under the laptop was also less. This thing happened with every game I listed above and some other graphics demanding games also. Same games worked fine on my friends Dell inspiron 15 laptop with an 2nd gen i5 ,4gb ram and nvidia gt525m 1gb ddr3 graphics card. And of course,these games were installed from same setup file those I used to install games on my computer. So,there can’t be problem with games file itself.
I called Dell xps premium customer support over phone. They told me to install all latest drivers and bios. I did all the things they told. They also remotely diagnosed my computer but nothing good happened. I then went to dell service Centre at Kolkata. I showed them the problem by playing games before themselves. They reformatted and installed all the things again and changed my harddisc. But my problem was not solved. I contacted service Centre again. But they found no problem after diagnosing my computer. But games did not run. In a nutshell, through a span of 1 year my problem could not be solved. And my warranty period has also expired.
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Jan 18, 2009
I say 'playing' because I never actually get there. Say, Im on the train, and I'll want to play something.. Assassins Creed. I load it up, loading screen is fine, the little video opening is fine, as soon as it comes to actually rendering the graphics it jsut turns itself off. I plug it in at home and it runs beautifully, but as soon as I unplug that power cable, the whole thing just turns off.
It reports a windows error after this, but there is nothing in the error log telling me what shut it down. I KNOW this isn't overheating because I can play it fine on power and although it gets hot when playing gfx intense games it has never turned itself offdue to that.
The games I can play on battery are WoW and Cimcity 4 and audiosurf (although that lags alot on battery :) xD
The games I cannot are Assassins Creed and Devil may Cry 4.
Is this a power issue?
I have tried on multiple power settings and it still likes to turn off when I want to play these games. It may be a GPU power issue?
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May 1, 2009
I have a y550 ideapad (gpu gt 130m) and i have a problem which is similar to others: when i play a game, after sometimes, from 5min to more than one hour, the pc crashes (black screen, but with backlight, harddisk still running, sound buffer played again and again, no response from keyboard) and i have to switch off the computer to start it again and everything is ok.
So i have tested my ram and gpu ram, no problem
I test the temperature - log of gpu-z: Ok except one thing, at the very end, just before the crash, the GPU memory clock goes from 799.2 (which is the speed during gaming) to 800.00Mhz and the temperature goes from 66°C to 255°C instantly. So there is the bug, software bug?
I want to manage the speed of the gpu memory (to put it max to 799.2) but there is nothing in the BIOS....
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Jun 5, 2009
I had virtually decided on a XPS M1730 with a X9000 Extreme processer, Bluray read and write drive, 6GB ram, 1920 x 1200 screen, 640GB hard drive of ram, Nvidia 1GB 9800M GT Graphics (2x512MB in SLI mode) etc
I then started to read this forum about Dell taking over Alienware and i read up on the Alienware M17X, i have natural concerns with whats going to happen with the XPS gaming brand now that Dell have taken over Alienware to be its gaming division.
1. What sort of XPS customer care will i get in the future now that Dell seems to be putting most of its gaming resources into Alienware, will Dell carry on to manufacture parts for the XPS M1730 in the future just incase something goes wrong and how long for ?
2. If you had the choice to buy at this present time would it be an XPS M1730 or would you save up and spend a bit extra on the Alienware M17X, i want to get it right and to have no regrets.
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Jul 30, 2009
Ive been hunting around for a laptop for a couple of months now and ive still not decided what to get lol, i was initially drawn to the M17x but here in the uk we seem to be paying well over the odds for one compared to the US.
I was looking on ebay earlier and i came across a couple of Dell Precision M6400 laptops with what looks like a huge spec for a decent price, they seemed to offer more value than the M17x at their respective prices.
Now what i need to know is what is the difference between a Precision M6400 and a Precision M6400 Covet ?
How well regarded is a Precision M6400, is it known as a gaming laptop as ive not come across them before.
This is the spec i was looking at, how would this compare against an M17x, how well regarded is the processor and graphics card and the spec in general? ...
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Apr 25, 2013
When I got my latop, Alienware m17x all the software was on it and working. I tried to instal win xp 64 on it as I don't like anything else, but since dell don't make any drivers for win xp 64 on the m17x r4, I simply couldn't have the software I wanted.
I returned back to win 8 and everything installed except my web cam...
Your diagnostics software is ok, for checking my cpu speed etc, but your suggested drivers for my system does not say anything about my web cam, can I have a link and maybe the activation code I know my service tag.
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Jun 5, 2010
I've had my M17x since last September and while I've come to accept the fact that it locks up on occassion, lately it's been getting rather ridiculous. Today alone I have had to do 6 forced reboots because of lock ups. It's pretty much a given that the machine will completely lock up around 100% CPU usage, but outside of that it can just happen randomly as well. This is particularily annoying if I'm doing a task that does put some stress on the CPU, there's maybe a slim chance I'll get to actually finish it before it all freezes.
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Apr 26, 2013
i have a problem. a few months ago my dell warranty for my alienware has expired. now all of a sudden, the computer crashed and refuses to turn on again. first it restartet and asked my if i want to strt windows normal or safe mode. i entered normal, as i thought it was jus a crash. it showed the start screen, than all lights went off. no matter what i do, it will not start. hitting the power button, however, makes a very short sound, as if it starts reading from HDD but than nothing. took battery off and waited. back on... nothing.
prior to that it showed a blue screen like it did before, when HDD was useless and had to be replaced september last year. sure the warranty of the computer itself is expired, but i still have a warranty for the new HDD. however, the service tag of the notebook says i can not contact e-mail support, because i have no warranty anymore. i can not choose anything that can change that. i fear the HDD is gone again, which i can have replaced, as it still has warranty, but i can ask no one at support, as they assume i have no warranty left.
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Feb 14, 2013
I installed windows 8 on my M17x and now I have no wifi ...
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Mar 14, 2013
I Just had my Alienware m17x R4 for 2 days and the AC adapter doesn't works. Yesterday it was ok, but today it's dead. It's not passing electricity to the laptop, in fact the light in the cable is off.
What could it be? Why a new adapter of a new computer simply stops working after only two days of use?
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Feb 27, 2013
I have a Alienware M17x R3, Windows 7 Ultimate 64 bit that uses DDR3 PC3-10600 1333MHz. I have 4 2GB sticks of RAM. I've actually found myself using programs that max 8GBs out. So I bought my self 4 sticks of 4 GB DDR3 PC3-10666 1333MHz RAM.
For some reason my system doesn't want to accept the new memory. The BIOS sees that i have the correct RAM in each slot, but windows never actually starts up It'll either just get to the system loading screen, then shut off and automatically come back on and just keep doing that. Other times, i'll get a blue screen that just flashes for a second and shutdown halfway (The lights stay on, but nothing happens). I've just tried two sticks of RAM at a time and still nothing happens. I've called Dell support, and they said it should work just fine.
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Mar 20, 2013
I was updating my bios last night after reinstalling windows downloaded all the drivers that dell recommend fir Alienware M17X R3.everything when great until the bios! burned the bios drivers on cd restartet laptop and bios updating started and when it was done it said i could turn off my computer. so i did! no it wont start i cant see anything on screen only 8 beep! i read around on the internet and i understand that this is a video card problem?i tried to connect it to another monitor and press fn f6 when i turn it on but it didn't work.
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Oct 22, 2011
My alienware computer could handle any game no problem a week ago or so but now every game i play is extremely choppy and the frame rate is around 10 on most games. Is there any reason for this or anything i can do to fix it? I've tryed restoring my computer to its factory state and i have updated everything in windows update. I have also got rid of unwanted start programs in msconfig and I have also used task manager to clear any processes that i do not need running. It also seems that my computer usage is around 80% or more when playing a game now and maybe it gets to 100% and then lags?
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May 7, 2010
After seeing the release specs of the new envy 17 My mind is very torn on if I should sell my current setup (see sig below) and get the envy 17. I love the dx 11 supporting gddr5 ati card but I wonder how much performance I will lose over dual GTX 280m's? I also love the eyefinity support and the USB 3.0 support. Is it hard to adjust from a 1920 x 1200 to a 1920 x 1080?
I am basically looking for some pro's and cons between the two systems. I am also curious what my current system would possibly sell for?
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Dec 3, 2014
I have a M17x R3 laptop since a few years. A few weeks ago I sent it to the shop to have a SSD installed and have Win7 reinstalled (Windows Explorer kept crashing all the time and I wasnt able to format for some reason). When it got back from the shop, I realized a problem that was not there before.
There are 2 horizontal lines, one at the top and one at the bottom of my screen that keep flickering. They dont appear when I'm on the desktop or playing games, only when I have a program running (iTunes, Steam, DivX, etc) in fullscreen.
Here are my specs
Alienware M17X R3
Windows 7 64 bit
AMD Radeon HD 6870M (I also have Intel(R) HD Graphics 3000 in my display drivers. Just noticed that the version for both is 9.3.0)
6GB RAM
Dont know if it has anything to do with this, but when I got my laptop back I tried to install Cataclyst Control Center and it messed up my graphics bad, I could only run 640x480 and the only way to fix this was to uninstall CCC.
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Mar 9, 2013
So I got this laptop 3 weeks ago, it would take 10 seconds to boot. now it takes like 2 minutes, all i did was change my anti-virus. i just finished a system restore, but still the same speed. im starting to think its a hardware problem, but all the diagnosis test show no results.
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Dec 7, 2014
I seem to be getting MS/Ping lags when playing on my Alienware M14x. Every now and then I get random spikes. It stays good for a couple of seconds and then it suddenly it spikes. I have tried running different games and I still get same problems. I uninstalled my WiFi driver and still same problem. I don't know what step I should take next, It is also not overheating, I manage to keep it at a steadt 50. I will now post some of my specs.
Intel Core i7-4700MQ CPU @ 2.400Hz 2.4 GHz
Killer Wireless-N 1202 Network Adapter
64 bit operating system
8GM RAM
NVIDIA GeForce GT 750M
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Jun 17, 2009
I have a Studio XPS 1640 that I bought approximately two months ago. It was working fine until today.
I was bored and was playing Chess Titans when the screen would all of the sudden go blank.
The keyboard would not respond and I had to do a hard shutdown. I played Chess Titans again and it was working fine for a few games but all of the sudden it went to the blank, black screen again and I had to do a hard shutdown.
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Feb 27, 2013
We downloaded Minecraft and he plays Hunger Games, a multi-player game, online. He'll join a game and start playing without an issue. But after a few minutes the screen freezes.
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Jan 1, 2015
My Inspiron 1545 use to randomly shuts down (direct shutdown), I think i was due to over heating because i could feel the bottom of the laptop get really hot, so i started to have the laptop elevated for better air flow, that worked for a little while but then it would have the same problem, i have not cleaned the inside of the laptop or ever opened it, but i plan to do it to see whats going on, i don't think i have a warranty on it anymore so i think will experiment, but before i do that, i wanted to know what could be the cause of this problem, my best guess is i need to clean it or replace the CPU fan.
Also, I left my laptop in the car overnight and i was really cold out, after that night, now the laptop doesn't stay on more than 2 mins.....
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Nov 24, 2014
I have a problem with my laptop (Acer Aspire 5741G).It´s a couple of years old and the battery stopped working a year back and after that I need to use the power cable.Earlier the laptop got really hot sometimes and shut itself down.I have cleaned it inside (I took the laptop apart) and also changed to a SSD drive.
After that it worked better for a while but now the same thing have happened again but there are some differences from earlier. IT´S WORSE.
1. The laptop doesn´t get hot. It´s almost cold..... I downloaded a program to see the status of the computer and from it I could read from the sensor data that the temperature is between 30-40degC (CPU usage is as low as 0-4% if I just leave it).
2. The fan starts directly when I start the computer and goes on 100% all the time (even if I don´t do anything).
3. After 3-4 minutes the laptop shut itself down. Even if I go into the BIOS at start-up and just leave it.
4. I have cleaned it again and everything but the same thing happens after I have mount it together again.
What´s wrong? Can it be the power cable (AC adapter)? But why does the fan behave like this?
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Feb 4, 2013
My XPS L702x recently slows down when i play video online or play game. My configuration is: i7 2630QM, GT555M, 6 GB.i played video online and played game ( Skyrim, COD, A.V.A online) smoothly. But for 2, 3 months ago, my laptop slows down and spikes very much. When i watch video online, the screen will freeze 3 to 8 seconds but the sound is still playing. And all games that have run smoothly before, now they lagged too much, for example in Skyrim, when i start a conversation with a NPC, the game will freezes 2,3 seconds, and in the combat it freezes everytime when there's a sound is played (i.e screams, sound of sword slashing, footstep).
I have Microsoft Security Ess, no Semantec, Kaspersky, Norton ... And i have re-installed the Win 7 ultimate, but nothing is fixed, i've updated all my drivers, BIOS, Graphic card, sound card, wifi.i can't do anything with my laptop now, even opening Google Chrome is not easy. I'm really stressed.My battery is broken, i use my laptop on AC adapter only, perhaps this is the cause but i don't think so. Because i have a HP Pavillion and the battery is out too, but the HP is not slowing down.
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Mar 6, 2013
about the last week now whenever I play games such as WOW and Far Cry 3 It will start off fine and about a minute - 2 minutes later the game will start to slow down right to less than 1 frame a second I also get keyboard and mouse latency when this happens, and when that starts happening my computer will unexpectedly shutdown.I have the latest driver for my GPU, My computer doesn't feel hot at all when this happens which makes me think it might not be an overheating issue and it only happens when playing games, I can do video editing and rendering just fine along with all the basic computer uses such as file transfer, watching videos, listening to music and browsing without any problem. I pulled my Laptop apart thinking it might just be dust build-up and their was a fair bit of dust clogging up the air vent along the side of my laptop, I cleaned that all out and the air started flowing better from the vent. Thinking that was the problem I turned my laptop back on and it done the same thing while playing games.I'm not sure how to tell If it is a heat issue because there is no separate fan for the cpu or gpu and I can't get temperature readings because my computer slows down too much and then shuts down.Computer Specs:Dell XPS 17 L702x
Windows 7 Home Premium x64
nVidia GeForce GT 555M with 3GB of vRAMIntel HD Graphics Family 2nd Generation, (the GT 555M is set to default though) 6GB DDR3 [PC3-10600] RAMIntel Core i7 2670QM @ 2.20 GHzMB: Dell Inc. 0XN71K FAB1, I'm not even 100% sure if it's the GPU because my system doesn't feel hot when my Laptop shuts down.
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Jan 9, 2010
Had my Macbook Pro 2 years now, and the battery is done. It says its charged, but 15 minutes of use it just shuts down. How much are the batteries? Where is the best place to buy them?
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Dec 2, 2014
I have an Acer Aspire V3-551 which is having an overheating problem. However, it only overheats when I am playing some game and the laptop is plugged in. It will not over heat when the computer is on battery only. It shouldn't be the power cord because I have bought a new one since the problem started. Also, the heating seems to be coming from where the fan is.
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Jul 27, 2014
I am using Windows 8 and my notebook model is Envybook 6-1002st. Since last week, i can not hear anything while playing games, also no sound in web browser. I tried to all solving methods from Windows and Windows can not detect any problem. Last updates of audio and sound card are installed. Now i can hear all Windows sounds. But no sound for browser and games.
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May 3, 2009
I have an Aspire 1694wlmi with a 2GHz Pentium M, a Mobility Radeon x700 (256mb) and 1GB of ram. I run Win XP with SP3. I didn't do anything to the comp apart from removing its crappy built-in wlan adapter.
The issue is this: whenever I play any game (even as undemanding as UT99) the laptop just shuts down without warning. This even happens playing 8ballclub's billiards sim in window mode for instance.
The whole thing started happening occasionally a long time ago (with Rome Total War at first). Right now, it happens always and very very soon after starting the game (i.e. less than a minute).
I have noticed that the CPU usage jumps to 100% as soon as I launch the game and stays there until shutdown (but this is supposed to be normal, yes?). Also, I tried stopping all non-essential processes (of which there weren't that many to begin with) and the CPU usage is around 0-4% when idle.
I have also opened the lid and look for dust - none there (neither around the processor nor around the graphics adapter)
I tried updating the ATI drivers, but since the Radeon is included in all Acers, it won't let you update the drivers - and Acer doesn't provide updates either. I have installed the Catalyst Control Center...
People have associated such problems with viruses. I use Avast which finds no viruses (I'm installing Kaspersky next).
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