Dell :: Dropped My Laptop
Feb 10, 2008
So I bought my m1330 about 2 months ago with the 1 year complete care service. Approx. 2 days ago I dropped my laptop and it cracked the casing on the side of LCD. The crack does not affect the functioning of the laptop.
Am I still covered by DELL?
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Apr 3, 2009
my girlfriend accidentally dropped her laptop from about a foot off the ground.
The laptop was on during the fall, and remained on afterward. However, needless to say the laptop froze. Did a hard reboot, and Vista took abnormally long to boot, only to find that the computer began to run check disk. After the check, everything past and it booted windows normally.
Seems to work ok, but once you try to run any program the computer eventually locks up and you have to hard power down to get anywhere (no, task manager doesnt work). Once it boots again, it once again wants to run check disk. Is there any way to repair such damage? Could the damage be physical to the drive sense it was dropped?
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Apr 20, 2013
My daughter dropped her XPS15 laptop.
Trying to start it up now, we get beeping at about 1 second intervals.
A very brief message then pops up, part of which says: PXE-E61: Media test failure, check cable
We then get a screen showing options for the Boot Priority Order.
Choosing Hard Drive, the next message says no hard drive detected.
I've checked nothing has been dislodged by the fall and the hard drive is secure.
Can we retrieve data from the hard drive if that is what's the problem?
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Apr 15, 2010
I dropped my Sony Vaio VGN-AW125J laptop, my foot broke the fall, but a portion hit a table on the way down. My AC jack was banged up, so I ordered the part from Sony. My computer repair guy said that the new jack hasn't made a difference and still can't get power. He said it wasn't the operating system since he pulled out hard drive and it still doesn't power up. My original symptoms were when I powered it up, it would pretty much shut down after a few seconds.
Is there anything I can ask my computer guy to check before we trash it?
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Jan 21, 2010
I dropped my laptop and while the computer hardware all still works, the LCD is broken. However, I do not know how to get the broken one out, let alone a new one in. Does anyone know how to replace the screen on the dv4-1430us?
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Jan 13, 2015
My Aspire 5720 z laptop was accidentally dropped, and now the screen whites out to black. Do I need to replace the monitor screen ??Is a new video card needed ??
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Mar 18, 2013
Dell Inspiron M5030 is fallen down,Front part of DVD dropped.attached it,turned on the laptop. no boot,2 short beeps,error
When I turn it on,I get this error in a black page:
Check Cable Connection!
PXE-MOF:Exiting Intel PXE ROM.
Reboot and Select proper Boot device or insert Boot Media in selected Boot device and press any key
I turned it off and press f12 and changed the reboot default to Hard Drive, again 2 beeps and same black page with same errors.
Dell Inspiron M5030 is fallen down,Front part of DVD dropped.attached it,turn on the laptop. no boot,2 short beeps,error
Edit | Delete
When I turn it on,I get this error in a black page:Â Check Cable Connection!PXE-MOF:Exiting Intel PXE ROM.Rebot and Select proper Boot device or insert Boot Media in selected Boot device and press any keyI turned it off and press f12 and changed the reboot default to hard Drive and other option, again 2 beeps and same black page with same eroors.
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Sep 23, 2008
An hour ago, I accidentally dropped my Inspiron E1705. The notebook fell from 3ft high and hit the ground on its bottom side (the same position you use the laptop). I tried to turn it on to see if it worked and here's what I found:
The notebook turns on and the battery charges
The hard drive led is blinking like booting
The keyboard works
No beeps
Screen is blank, no video at all, I tried using an external monitor and got the same result
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Feb 4, 2009
Looking for some help here and don't know where to turn.
My M1530 fell, it worked for a while, but then it crashed. On Vista startup, it will bluescreen with either an UNMOUNTABLE_BOOT_VOLUME or that IRQL_IS_LESS_THAN_OR_EQUAL (something like that anyway) error.
Dell's diagnostic tests gave an error on the Hard Drive DST Short Test of 2000-0142. Dell says that means a broken hard drive and they are sending a replacement.
I tried putting the M1530's hard drive into a Latitude D620, and it booted! Slowly, but it booted. I was able to see the drive and use it for a good 12 hours before I shut it down.
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Sep 28, 2008
I dropped a fork on my m1530 and scratched the palmrest!
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Aug 25, 2009
I have an Acer 6930G which recently fallen of my hand while carrying it, the results are a broken screen some light cracks in the casing
however, the laptop now doesn't want to run
When I connect the AC adapter, the blue light turns on, however when I click the button to start the laptop, The laptop starts for one second then the light turns off
I tried with the battery instead of the AC adapter and got the same results
I did take off the wireless card, replace RAM sticks, Replaced HDD and stills the same
Even the fan won't spin
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Feb 3, 2010
in the last few months my fps has dropped sharply from 500 frames in Gunz to 150 frames while in combat i have no idea what i couldve done i think i tried uc with my card once but it didnt work so i changed all settings back maybe i forgot to change some..? ibe checked and i cant find anything i also play WoW and my frames have also dropped here are my specs also i recently updated my video drivers that were two years old but they didnt help one bit
System Information
------------------
Time of this report: 2/3/2010, 21:06:55
Machine name: KOREYP
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VGN-FZ340E
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3070MB RAM
Page File: 2696MB used, 3645MB available
Windows Dir: C:Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: The file nvd3dum is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found............
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Jun 19, 2009
Dropped my computer and now it wont boot up. Instead it just keeps turning on and off. The screen is also cracked. HP tells me that the hard drive or motherboard have been shifted with the impact and are not being detected properly causing the power cycling. They are offering to fix it for $400. I would like to attempt to make the repairs myself, if possible.
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Feb 17, 2010
I accidentally dropped the Z series, well no functional damage luckily,
but my ring around the power button is broken- any kind soul would let me know where I can get the part and fix it myself?
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Jan 28, 2009
i just accidentally dropped my laptop a few hours ago but it is still working fine. i think the accelerometer came on and stopped the hard drive. but there are a few scratches and looks like small cracks on the cover of the laptop? i really want to change it out without sending it off to HP. are there any sites that sell parts for this laptop?
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Mar 31, 2009
I was setting my bag down and it slipped out of my hands from about a foot high. It dented the corner of the unibody, not the batter cover. It was in a bag with only a small amount of foam at the bottom.
I was sick about it. I called the apple store and they wanted $600, LA Computer wanted 500, and finally found a place in the midwest that only charged me 350 to replace it. I got it back and its as good as new. I DONT work for them or know them personally but Mission is the name of the place that helped me. They do deserve some credit.
I now carry it in a suspension laptop bag by Swiss.
The funny thing is that I have dropped my Thinkpads higher than that and they have never needed to be repaired.
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Nov 1, 2008
my laptops screen was damaged quite severely and im not sure if i should check my laptop for any other type of damage?
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Mar 14, 2010
Just a FYI for you, on Thursday i was nearly hit by a car and for some reason at that time i was carrying my DV9000 without any laptop bag or any protective anything at all... The thing dropped straight into three inches of snow.
Came back home, first thing i did was take out the hair drier and get rid of any water that the melting snow made. Second thing was to turn on the laptop, and it booted up first time. Third thing was to connect it to my amp and speakers, put on some Tech N9ne and have a beer. I actually finished the beer before the chorus ended... Then it was time to run to work, with laptop and all. Despite being exposed to cold yet again, she still did a flawless job. This going out to anyone who thinks HPs are unreliable.
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Mar 31, 2009
My husband dropped his Aspire 3680-2682 the other day and the screen went wonky. I booted it off a VGA monitor and it seems to be fine running from there, BUT I could not get it to boot to VGA except in safe mode, and when I choose to boot in regular mode it goes to the LCD screen and doesn't allow switching the display to the external monitor.
This is the only thing that concerns me that it might not be just the screen that sustained damage.
I was eventually able to get th bezel off (it doesn't come 100% off on this model but doesn't need to) and remove the lcd panel for inspection. The thin board taped to the back of the panel doesn't seem to be visibly broken or strained and the connectors to it were taped so firmly in place they didn't budge on impact. The small board that rests at the bottom of the top case under the bezel (the inverter?) can't be inspected well and I don't want to damage it by trying. In any case nothing appears damaged to the naked eye on or around the screen.
The first pic is how the screen looks when booted; it also (visibly) flickers and redraws continuously. The second shows that applying pressure allows a clearer view of the console and stops the flickering.
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I have found a replacement screen online for 50.00 and feel comfortable enough trying to replace it rather than spend the cost of a new laptop on sending it for repairs.
However, if it's not just the screen I don't want to throw more money at this.
In your experienced opinions, does it look like the damage is typical of a broken LCD screen and not something in the motherboard? (no clue on how to get a closer look at that stuff. took every screw out of it last night and couldn't get the bottom case to reveal its secrets.)
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Feb 27, 2015
I recently bought an acer v3 371 and was looking forward to using the webcam. Â For the first few days it was fine quality but then suddenly, possibly after an update of some sort, the quality went down and now it looks really terrible. Â I tried many things such as refreshing the computer back to default settings, installing various camera programs (I was using the standard camera that came with windows 8.1) such as Acer Crystal Eye but changing the resolution in these makes no difference at all to the terrible quality. Â
I look in device manager and it just seems to be a generic device 'HD Webcam' and the driver is from 2006, this seems to be the default one that windows selects but there must be a better one, I can't find it anywhere though. I've tried uninstalling and reinstalling the device several times but again no effect. Â I don't know exactly what the webcam is, because if you go to Acer's actual website to look for driver updates they list all of them EXCEPT the webcam drivers.
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Nov 7, 2009
I did a clean install of Windows 7 ultimate 64bit a few days ago.
All is fine except one major issue; My battery capacity dropped to half of that in Vista. I am now lucky to get over 3.5 hours. In Vista I had an average of 6-7 hours.
What could be the cause of this? I have updated all drivers and empowering software. I also installed the Vista version of the Optical Drive Power Management just to see if that was the cause.
Anyone else experiencing poor battery times in W7? Is 64bit known for reducing battery times?
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Dec 16, 2009
So my wife just got a brand new macbook about a week ago, but accidentally dropped it about a foot or two this morning. The "case" which we got from macmall did practically nothing, and I think one corner of the macbook took the brunt of it.
Now, the macbook won't get past the grey startup screen. I'll see the mac symbol, and then a "no entry" (circle with a diagonal line through it) sign, and then the system will just hang.
I've used the Mac OS X install dvd to use Disk Utility to try to repair the hard drive, but Disk Utility didn't find any problems. Everything was green and good to go.
I'm running the Hardware Test now, but I was wondering if anyone here would have any ideas about what to do next, or what is causing this problem?
Update 1: The hardware test said everything was fine, too.
Update 2: It can boot in safe mode! Everything looks good from the safe boot, I've got access to all the files and everything..........................
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Nov 9, 2009
I have had some strange things happen on my Sony Vaio SZ.
I returned from holiday (two days away) and brought my SZ back up from hibernation mode. It hung after I logged in. Rebooted it, and it came back after I put the battery back in and disabled wifi. Not that these actions indicate a problem with either wifi nor the battery (which died back in 2006).
However, it is running rather slowly. I installed the benchmark programme called Performance Test, ( http://www.passmark.com/products/pt.htm ) from an Australian company. It informed me that the T2600 (2.16Ghz) was actually running at 1.006Ghz. On top of this it gave an overall performance rating of 276, which is extremely poor for a Vaio SZ.
The original Sony Windows XP installation was removed a long time ago and an OEM XP Pro and SP3 was installed with a selection of specific drivers for the Vaio SZ components.
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Sep 17, 2008
my new dell E6400 just got a small scratch on the lid. It really bothers me because I can see it in most lighting even though it's not a big scratch. Part of the reason why I decided to buy a business line laptop is that it's suppose to be more durable. I have been careful with my laptop and it still got scratched. Does anybody know anything I can do to remove the scratch? Also, what is the most protective laptop sleeve for a 14.1 laptop with a 9 cell battery?
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Nov 14, 2008
When I plug my acer laptop charger into the wall, the green light lights up accordingly. when i plug it into my laptop the greenlight begins blinking and my laptop does not charge. is something wrong with my laptop or charger? Yesterday my laptop just shut itself off, i wasnt monitoring the battery because at the time it was plugged into the wall. Now its not charging anymore, did I burn something out?
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May 6, 2010
I have an Acer 7735-6719 laptop, but hate the keyboard and the restiction of pushing the screen back. A friend has the older 7530-5682..and is willing to swap... what are the pros and cons.
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Oct 2, 2007
I have bought acer laptop.
1. This is Extensa 6702ZNWLMi
2. Intel Pentium M processor 735A
3. DVD-Dual double layer
Now when i press the power button it start and after some processing shows the following:
Linpus Linux Basic Edition v9.2 b060419c
[root@ localhost /]#
Now i dont understand this command [root@ localhost /]# and after this command cursor is blinking to write some thing.
I also dont know that how to launch that window in which i can change the boot priority. In my pc that i use in home i press del after starting my computer and a window comes where i change my boot priority and then boot from cd windows xp and install it. But in this case i dont know how to install xp. and my next question is that can i play cd in DVD-Dual double layer.
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Dec 24, 2008
I just bought a refurbished Studio 15. Is there anything that anyone of you recommend me doing? I already did a burn in test with "BurnInTest". Actually, everything passed except the DVD drive. I'm going to retest it tonight to see if it fails again. I already ran the battery down to 5%, then charged it back up. Is there anything else I need or should do? This is my first new laptop in 5 years, I want this one to last.
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May 2, 2009
I have a Dell Inspiron 9400 laptop and it seems to get very hot after a brief period of time, not doing very much.
At the moment, its been running for about 30 minutes and i only have internet explorer open. Here are the temps:
CPU: 83 C
GPU: 64 C
Memory: 60 C
Chipset 62 C
Hard drive: 42 C
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May 12, 2010
I recently ordered a Dell Studio 1558, thinking I got a good deal after taking about 3 days and talking to several reps, got the order done and all, it is now In-Production.
I went ahead and ordered the Latitude E6510, but since the Studio 15 is in production, I can't cancel, so I'll be getting both laptops, and I can return before 30 days off course.
Can't make up my mind on which one to keep, here's the specs of both:
Studio 1558
i7 720q | 4GB RAM | 500gb 7200rpm HDD | ATI 5470 1GB
15.6 True Life 1080p Screen | 8x DVD-RW | Back-Lit Keyboard | Soundblaster
3yr Advanced Complete Care Warranty | 9 Cell | Win 7 Home Premium X64
$1376.04
Latitude E6510
i5 540m | 4GB RAM | 500gb 7200rpm HDD | Nvidia 3100m 512mb
15.6 Anti-Glare RGB LED 900p Screen | 8x DVD-RW | Back-Lite Keyboard
3yr Basic Warranty (included) + 3yr Complete Care | 9 Cell Battery
Win 7 Pro x64 w/ XP Mode
$1355
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