Dell :: Latitude E6430 / USB Ports Don't All Work And Docking Station USB Ports Do Not Work
Mar 1, 2014
I have a Dell Latitude E6430 laptop running windows 7 64-bit. When I try to use it with a docking station, the USB ports on the docking station do not work. When I try to use a USB mouse with it, it only works with one of the USB ports. When I try using my printer (HP laserjet 1320) through the USB ports, it doesn't work (it did previously with a Dell latitude E6430 running windows 7 64-bit).
I've installed the latest BIOS upgrade, updated the USB and intel chipset drivers. How do I get these working?
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Oct 31, 2014
I just got my new M6800 laptop- put it in the docking station and everything seems to work except for the USB's on the docking station.
I have had to plug my peripherals into my laptop. This is by design for the docking station. Why do I have a docking station? So that I can have an external keyboard and other peripherals permanently connected when I am in my office.
Went in device manager and searched for USB driver updates and mine are apparently up to date.
No trying a dell support chat window- let's see how long this takes....
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Sep 1, 2014
I have a T540p laptop with Windows 7 installed on it, and when I insert it in the docking Station (Ultra Dock 90w) the USB ports don't work.
I tried with another laptop setup with Windows 8.1 and everything works fine. I also tried with another docking stsation, I have the same issue. I suspect something wrong with Windows 7.
All drivers are properly installed as the computer is new. I also performed the docking Firmware update from this page [URL] ... but this didn't work.
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Dec 25, 2013
The USB ports on my new E Port II docking are not working with my new Latitude E7240 Laptop. Full configuration of the laptop is below. Talked with Dell and they sent me a replacement docking station but the same issue surfaced. Looked at the Device Manager and no extra USB ports show up when connected to the docking station. The side laptop USB works fine when the docking station is connected.
Computer Model Latitude E7240
Shipping Date 11/16/2013
[Code] .....
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Apr 21, 2005
i have a number of Dell D600 latitude laptops in the organisation,all identicial. Strange thing is that one of them will not work with the docking station, any Docking station to think of it. this is the error message i get " Your power adapter does not supply enough power to run the attached docking station" press F1 to shut down
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May 25, 2014
We are running more than200 dell computers in our company. lately we purchased E7240 for some users but it looks like the AC adapter does not work with the Dell E-Port docking station we have and that cause the USB hubs not to function at all.
Currently the workaround is to plug the AC adapter to the laptop instead of the docking station.
Our BIOS is updated to the latest version. also a message comes up when the ac adapter connected to the docking station before the windows boot up saying the ac adapter won't charge.....
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Oct 13, 2014
I have a TravelMate TMP645-MG connected to ProDock II. The problem is that the USB ports on docking staion are not working, I can see the following yellow exclamation mark in device manager when the docking station is connected (no errors when not docked).
Windows 8.1 Enterprise, 64bit. All latest drivers from Acer homepage are installed.
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May 28, 2014
I have a Dell Latitude E7240. My issue is that when it is connected to the D/Dock station, the rear USB ports are automatically disabled.
Is there a way to have them enabled while docked?
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Apr 22, 2013
So a few weeks back, one of the two usb ports on my DELL XPS L502X fell backwards inside the socket, making it unreachable. That wasn't a big issue since I still had one perfectly fine usb port. This morning, when i tried using my wireless mouse (that had its receiver inside the 1 working port), it din't work. I replaced the cells but it still did not work. I put in another usb stick and the computer wouldn't recognize it. It acted as if there was nothing there at all.
When I check my USB port statuses from the device manager, it shows that both the hubs are working. I cannot understand what is going on. The port doesn't have any visible damage, and it looks perfectly normal but doesn't work.
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Apr 9, 2013
Dell XPS L501X USB Ports not working properly. My USB 2 port work intermittently and my USB 3 port doesn't seem to work at all.
In November I installed Windows 8 Pro 64 bit on a new Crucial CRM4256SSD 256GB m4 Solid State Drive. Everything seems to be working except the USB Ports. I know my laptop is an unsupported Windows 8 system. What USB drivers I need to install to get them working correctly.
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Dec 4, 2014
I have Dell Vostro V131 that I recently formatted. Now I have Windows 7 enterprise version. However, two of three USB ports did not work. I downloaded all the possible drivers that were available at Dell website. In the Device manager drivers for USB controller and one 'unidentified device' are missing that anyhow are not corrected.
Also, though the drivers for biometric devices are shown to be properly installed, but the device does not work.
Furthermore, external display through VGA port could not be connected, though HDMI port is working fine.
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Jun 2, 2014
All the drivers install fine, but usb 3.0 is not installed correctly. USB 3.0 ports do not work.where to find the driver?
PNP Device ID: IUSB3ROOT_HUB304&1D8C7E99&0
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Mar 26, 2014
I have a Dell Latitude E6430 and touch pad has not worked since day one I got it but I always have a mouse plugged into the USB so I never used the Touch pad since testing it on day one.
I download the Dell Diagnostic tool and ran it under the "Complete Setting" and everything back as passed.
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Feb 24, 2013
I got two E6430 - USB 3 does not work with windows 8... (Installed from a new win 8 DVD)...
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Feb 21, 2010
I tried to copy data from one hard drive to another, and a little notice came up saying I would be better using a high speed port. I was cleaning out my closet yesterday, and noticed on my FZ box it says it comes with 3 high speed ports, but only two show in device manager, which are the two on the right side, as the drive I was transferring from was plugged into the one on the left.
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Oct 16, 2014
I recently downgraded from windows 8 to windows 7 and found out that the two usb ports on the left of my laptop doesn't work anymore i.e., they do not detect anything, be it pendrives or external harddrive. My laptop is HP Pavilion 15-n259TX.
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May 30, 2014
I recently did a fresh install of Windows 7 and now the USB ports don't work. No USB drivers are listed on HP's driver downloads for DV6-7100 series.
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Nov 28, 2014
I purchased a HP Pavilion 17 -f024ng and I installed windows 7 professional 64 bit.USB ports and the network card do not work . I can not find drivers
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Apr 25, 2009
I did install HP newly released updating sp42660, but all docked usb ports are stll not in function. It might be caused by the previous MS Update HX2LP Kit, but i could not find the removing way for it now.
details for laptop: HP 8510w, advanced docking station, Vista Business x64
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Jul 13, 2012
I have a wireless mouse and printer plugged into the USB ports of my docking station and generally have no issues with them functioning. However, when I take my laptop off the docking station and then return it to the docking station, the laptop no longer recognizes the keyboard and also says that the printer is not connected. Once I restart they both work. I have also tried to unplug the wireless receiver for my keyboard from the docking station and plug into the laptop, but it still does not work without reboot.
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Jan 26, 2011
all I got a new E6410 and 2 docking stations around a month ago.The problem I have is that when the notebook is in my office docking station it is really really slow.I can watch while window contents are draw, switching messages inthugnerbird takes a couple of seconds.In the home dokcing station everything is fine.
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Aug 10, 2012
We have an unusual problem with a Dell Latitude E5520. It has been built with Windows 7 32bit SP1 and McAfee EndPoint Encryption, as we do with all of our laptops.
When the laptop is powered on and then docked, everything works fine. If you then give the laptop a restart whilst docked, it just doesn't! It shuts down and stays in some kind of power save mode. I have been through all of the Power options, including closing of the lid and turned off everything that could be causing this to happen, but still nothing.
If the power button is pressed whilst docked, the light comes on but that's it, no activity. Undock it, power up, close the lid and dock it again, all of the external screen, keyboard and mouse work as you would expect. I believe all of the drivers are up to date (it is a new laptop).
The docking station is an E-Port Plus DP/N: FFCV6 A00
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Oct 8, 2014
My Latitude e7240 when docked onto the PR03X docking station, the power adapter that is plugged into the PR03X completely goes dead. The only way I can reset the power is by unplugging and replugging the AC adapter FROM THE WALL. Tried the spacer. Tried double powering (1 adapter into the PR03X and another adapter into the e7240). Also tried plugging the laptop on first without power, and when powering up the laptop, it would boot up 10x slower than normal and sometimes hang. Also tried multiple other PR03X just to be sure the one i have is not faulty. The same problem is repeatable. The laptop has the latest BIOS.
It seems there is a power mismatch of some sort that would cause a) the adapter to fail, and then b) for the laptop to run extremely slow because of what?Is the problem caused by a faulty docking port on the e7240? I assume the PR03X is compatible to the e7240??
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Feb 24, 2013
I have a Dell Latitude E6820 and have just connected a new Dell E-Port Plus II Docking station. Plugged in to the docking station are two monitors, one plugged into DVI Connector 1 and the other plugged into DVI Connector 2. The laptop is running Windows 7 64 bit.
Try as I might, I can not get the system to recognise the second monitor. I have tried the following to get this to work.
- Enabled Optimus (I think that is what it was called in the BIOS) - When I enabled this, neither of the monitors would work via the docking station
- Disabled Optimus - One monitor works
- Attempted to detect the other monitor via Control Panel > Display > Adjust Resolution (monitor not detected)
- Swapped monitors and cables in case it was a cable or monitor issue. All Cables and Monitors have been verified as working as expected.
- Attempted to connect one monitor via VGA cable. Only one monitor was detected
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Apr 18, 2013
I just got my docking station for my Dell e5520. I got the one monitor to work with the VGA set up. I would love to get the two DVI monitors working instead of one monitor. I am not sure if this is possible or not. If it IS possible, how do I go about doing it?
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Jan 21, 2015
Just started using brand new Latitude E7240 and connected to E-port docking station. When booting an error pops up as below: The battery currently attached to the system will not supply enough power to dock for it to function. Please attach AC power to the dock for it to function normally
F1 - continue
F2- change setup options
The Laptop and the dock stations are brand new. This is only happening with the 7240's.
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Apr 12, 2011
My Dell Latitude E6400 laptop reboots when inserted in the docking station. I can run all day and say I hot dock it out of the docking station and go away for half an hour. While away I use the laptop. When I return I snap the laptop back onto the station and.... it reboots! It started about a week ago. Always worked before. The peripherals are two displays, ext kybd, mouse. No USB stuff. Ethernet connected in the dock. This setup is unchanged for months now. Docking contacts clean. Under laptop too.
BIOS is most recent (did a few months ago). I reset defaults in the BIOS today after looking for any setting that may change this issue, but no improvement. Device Manager has nothing relevant either. What's wrong? The hard reboot is really bad as I lose all my in progress work and get all these Auto Recover files to manage... and logins... and restart apps... I'm not interested in putting the computer to sleep between transitions, as it has always been working flawless up to last week.
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Dec 16, 2014
when I dock my in my E-port docking station, my CPU usage will shoot up to 100%, and it may come down periodically to the 80s or 90s, which makes my laptop virtually unusable for anything. I tried a different power cord but it made no difference. Undocked, it works just fine, so it's obvious it's something wrong with the docking station.
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Dec 16, 2014
I was given a Dell Latitude E5440 and a docking station for my work. I brought in a wireless mouse and keyboard that I use for input (the reason for mentioning this will become evident later). The computer and dock were NIB and are ~ 2 months old. I have a Dell external monitor plugged into the dock via a DVI cable, and use it as a secondary monitor.
One thing I noticed early on with this setup is that the interconnection between the computer and dock is 'flimsy', at best. If I move the computer/dock on my desk by sliding it around, I lose connection and the external monitor image disappears.
My current issue is related but a bit different, I think. On 3 separate occasions in the past couple of weeks, the notebook screen has gone black without warning and the system has shut down. Once I was able to get the system back on, I was able to determine that the cause was that the battery had drained to 5%, and the system had shut down.
What I find odd is that this has happened while the unit is on the dock. What is even more odd to me is that, apparently, while the notebook has lost power connection to the dock, the video connection to the external monitor remained in tact. That is, in fact, the main reason I did not notice that the battery was draining. That, and the fact that I was never shown a warning that the battery was getting low and I should find an outlet. So, only the power connection pin or pins of the dock appear to be affected. This happened last night when I left for home. I had not touched the computer all day, since I have the wireless keyboard/mouse I mentioned above, but I did shut the lid to put the system into sleep mode. However, during the night, it apparently shut off because, the next morning, when I went to turn it on, I was greeted with a black screen stating the system had shut down unexpectedly and did I want to boot into Safe Mode. Upon booting, both PowerPoint and Word prompted me to 'recovery' my files that had been opened when the power was lost.
Questions: Why I would not receive a warning from the PC that the battery was getting low, so that I could either check the power connection or have time to gracefully shut down. That is much more preferable than the system behaving the same way it would if I had simply removed the battery when it was on.
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Nov 3, 2014
I have just gotten an E7240 computer and have noticed that the USB ports on the back of my computer are disabled when the computer is docked which is a very unfortunate feature of this new computer model. It seems there are many people posting complaints about this feature on the internet. It basically takes a computer that has 3 USB ports and makes two of them rather useless. It is very useful if a USB receiver for keyboard and mouse can be plugged in to the back of the computer so that the mouse can be used easily when docked, but also when the computer is taken off the dock to go to a meeting room. This then leaves the side USB port available for devices such as wireless projectors when in the meeting room. Although this computer was designed to behave this way, I think that most users would agree that this is a critical issue that needs to be seriously considered and fixed by Dell as soon as possible assuming that there is not already a work around available.
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