Dell Latitude E7240 :: Device Is Locked
Apr 4, 2014
We have bought a bunch of Latitudes E7240 and deployed them with the new Dell Data Protection | Security Tools (DDP|ST).Now we have discovered that if you attempt to login with the wrong credentials the device (HDD) will be locked.This is expected as it is one of the purpose of having Disk encryption enabled BUT if a user accidentally lock the HDD by typing wrong credentials you would expect to be able to UNLOCK it with the admin password. (You create one when first enabling DDP|ST)
So, the user forgot he's credentials and the screen only shows "The device is locked, contact your administrator" and with NO OPTIONS what so ever! How do I, as the administrator unlock the HDD? Where do I type the admin password?
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Jul 18, 2014
I have a Latitude laptop as described above and for some reason it isn't detecting the SSD Drive.
It states: No Boot Device Found, press any key to reboot
I read on the Dell support website the laptop may need setting up in maintenance mode?
However after pressing alt+f at the Dell logo nothing happens it just tries to boot.
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Dec 2, 2014
How to set up so that tap with two fingers on the touchpad will preform like the middle button on a mouse. Can find that setting in the dell touchpad program. I am on a dell latitude e7240
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Oct 30, 2014
I will walk away from my laptop dell E7240 for 5 minutes and it will go back to log in page. How do I change that setting. Also after a time it seems to go to sleep and knocks me off VPN connection during a web presentation if I do not interact with mouse during web conf. I have to use ctl alt del to log back in but then my VPN is gone. How do I extend the time the laptop stays active?
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Feb 3, 2015
A company bought laptop with model : E7240 & E7440, So those laptops come with Windows 8 product-key store on mainboard. I would like to get that number because those laptops werer installed Wiindows 7 from our Global IT but right now those laptops are transfering to new owner and Global license of Win7 is end. Is possible to get product-key from each laptop for downgraded the license to Win7 without re-install the OS ?
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Nov 4, 2014
Original Win 8 Pro, then updated to 8.1 Pro, the back lit keyboard works OK. However since I refreshed the system due to the hangs up problem at start up, the back lit key board stops working. Re-updated the OS back to 8.1 Pro again still not solve the issue.Does the backlit key board need special driver ? The device manager shows the keyboard as standard PS2
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Jan 13, 2015
I have 2 new E7420 laptops that are replacing some older ones.
When I dock either of them, all I get is a flashing cursor on either the external screens, or the laptop screen. I get the Dell logo, then just a flashing cursor on the top left of the screen.
I can turn the laptop on, wait for it to boot, then dock it, but of the 3 times I've tried that, the USB didnt work once.
Have just upgraded to the latest BIOS, but it didnt change anything.
Is there some BIOS setting or something I need to change?
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Nov 3, 2014
I have just gotten an E7240 computer and have noticed that the USB ports on the back of my computer are disabled when the computer is docked which is a very unfortunate feature of this new computer model. It seems there are many people posting complaints about this feature on the internet. It basically takes a computer that has 3 USB ports and makes two of them rather useless. It is very useful if a USB receiver for keyboard and mouse can be plugged in to the back of the computer so that the mouse can be used easily when docked, but also when the computer is taken off the dock to go to a meeting room. This then leaves the side USB port available for devices such as wireless projectors when in the meeting room. Although this computer was designed to behave this way, I think that most users would agree that this is a critical issue that needs to be seriously considered and fixed by Dell as soon as possible assuming that there is not already a work around available.
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Oct 8, 2014
My Latitude e7240 when docked onto the PR03X docking station, the power adapter that is plugged into the PR03X completely goes dead. The only way I can reset the power is by unplugging and replugging the AC adapter FROM THE WALL. Tried the spacer. Tried double powering (1 adapter into the PR03X and another adapter into the e7240). Also tried plugging the laptop on first without power, and when powering up the laptop, it would boot up 10x slower than normal and sometimes hang. Also tried multiple other PR03X just to be sure the one i have is not faulty. The same problem is repeatable. The laptop has the latest BIOS.
It seems there is a power mismatch of some sort that would cause a) the adapter to fail, and then b) for the laptop to run extremely slow because of what?Is the problem caused by a faulty docking port on the e7240? I assume the PR03X is compatible to the e7240??
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Feb 26, 2014
Does the Latitude E7240 can support two external displays without a dock? Can have one plugged in to the mini displayport and one in to HDMI and output just to these displays?
Or is it limited to just the laptop display and one single external display?
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Nov 15, 2014
Latitude E7240 has Touchpad Alps. All works fine except settings "Flick" (Gestures -> Multi Finger Gestures).
This setting works, but after some time (random period) stops working. To fix this I need restart Apoint.exe or go to settings, deselect Flick and select it again.
My laptop's BIOS has latest version A11 and all drivers installed from web site Dell.
Also, I tried to install Windows 8 and Windows 8.1 with touchpad drivers only, but this did not solve problem.
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Oct 16, 2013
I've recently taken delivery of an E7240 with the FHD touch screen option. I am generally quite impressed with the laptop except for one thing, the touch screen buzzes. The sound is similar to a hard disk working, a bit random .. not a constant noise. The sound will immediately stop when I put a finger on the screen though which makes me think it's related to the touch screen itself.
Rebooting etc. makes no difference... shaking the laptop, smacking it (gently) etc. has no affect.....
I realise these laptops are new so perhaps there isn't much experience out there...
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Feb 5, 2015
We have purchased and deployed a number of Latitude E7440's and E7240's and we are running into an issue with some of the E7240's. When waking from sleep while on battery power, the machine will start to wake, the display will come back and I can move the cursor but within a second or two, the cursor will freeze and the machine will become totally unresponsive. This doesn't happen on AC. I've set the power plan to 1 minute and tested over and over again and it is reproducible every time. The only way to recover from it is to power off the machine via the power button and restart it.
Right now this is happening on the original end-user's machine and 1 other deployed E7240 we were able to get back and test. I have a couple of other E7240's deployed and I have an email out to the end users to bring them in so we can check them too.
I've upgraded the BIOS from A09 to A13. I've tried switching wireless control from Intel to Windows. I've updated to the latest drivers on the Dell support site.
Machines are i7, 256GB SSD with 8GB RAM running Windows 7(64) Enterprise
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Jan 21, 2015
Just started using brand new Latitude E7240 and connected to E-port docking station. When booting an error pops up as below: The battery currently attached to the system will not supply enough power to dock for it to function. Please attach AC power to the dock for it to function normally
F1 - continue
F2- change setup options
The Laptop and the dock stations are brand new. This is only happening with the 7240's.
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Oct 6, 2014
We have several Latitude E7240's on our network. They are configured with Windows 7 x64. We have been having trouble with this particular model in regards to wireless connections.
When the laptop is powered on and the user logs in, the laptop connects to the wireless network, however it is not getting an IP address from the router. It sticks at "limited connectivity", and gives itself a "169" IP. It stays that way for about 5 or so minutes then finally connects.
The WLAN drivers are already to the latest version, and to "bandaid" the issue, I have to uninstall the Wireless NIC drivers then reinstall them.
At first I was thinking it may be a router issue (Which is a Sonicwall TZ210W), but it can't be because its wireless devices of differing models have no problem connecting and getting an IP address. Also, it starts working once the drivers are reinstalled (though I'm not confident this is a permanent fix).
All the E7240's have the Dell 1506 Wireless card, and are all and originally were) on driver version 10.0.0.268, A02. Also, I have tried turned off any power management settings of the WNIC prior to the driver reinstall.
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Dec 25, 2013
The USB ports on my new E Port II docking are not working with my new Latitude E7240 Laptop. Full configuration of the laptop is below. Talked with Dell and they sent me a replacement docking station but the same issue surfaced. Looked at the Device Manager and no extra USB ports show up when connected to the docking station. The side laptop USB works fine when the docking station is connected.
Computer Model Latitude E7240
Shipping Date 11/16/2013
[Code] .....
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May 25, 2014
We are running more than200 dell computers in our company. lately we purchased E7240 for some users but it looks like the AC adapter does not work with the Dell E-Port docking station we have and that cause the USB hubs not to function at all.
Currently the workaround is to plug the AC adapter to the laptop instead of the docking station.
Our BIOS is updated to the latest version. also a message comes up when the ac adapter connected to the docking station before the windows boot up saying the ac adapter won't charge.....
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Feb 17, 2014
When one turns off the Bluetooth adapter from the tray icon, the tray icon disappears. In order to turn the BT adapter back on, it appears one must go to the Device Manager to re-enable the BT adapter. This is inconvenient and not awfully intuitive for a usual business end-user. In the past the BT icon in the tray would remain, but turn color to indicate it's off. And the end user could right-click it and turn it back on when needed.
Currently it appears, turning off the BT adapter, actually disables it and it "disappears". Is there a way to simply turn the adapter off and more importantly back on without having users get into the device manager from their standard user accounts?
E7240 with Dell 1601 WiFi/BT adapter in use on Win7/64 Ult.
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Jul 7, 2014
When I checked the battery status window in DELL Latitude E7240, I found 2 battery,Battery #1 it charged to 100% without any problem but Battery #2 is "not present",if there external battery available for this model or not? and if not, Why the battery status window showing two batteries in the settings?
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May 28, 2014
I have a Dell Latitude E7240. My issue is that when it is connected to the D/Dock station, the rear USB ports are automatically disabled.
Is there a way to have them enabled while docked?
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Jan 5, 2015
My company recently purchased a E6420 from eBay, and upon turning it on we were admin locked out of the whole system.How to get into the system?
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Nov 2, 2014
My laptop is locked by administrator password, how to unlock my laptop. My laptop Service tag is <ADMIN NOTE: Service tag removed per privacy policy> -1F5A.
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May 14, 2013
I have a dell lattitude e6320 that i just got and im totally locked out of the laptop after one use and a screen comes up saying something about dell sercure manger and asks for a palssword and after u get it wrong 3 times tje laptop shuts down ....
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Jan 27, 2015
Back before Xmas, I had to reinstall the os so at the same time I changed the password for the hard disk that is set in the bios, before installing the os.
Problem is after the OS had installed and said it was shutting down to reboot, it never shut down properly so after 5-10mins I pushed the power button to force it to shut down.
Switched it back on, typed in the new hard disk password and it wouldnt accept it. Tried again but no success so tried the old hard disk password but even that didnt work. Anyway I've locked the hard disk now, not updated the bios or anything but wondered if there is anything I can do or Dell can do to unlock it?
Its an E6400 with the finger print scanner (can post the tag number) , I know its old laptop but still got all the receipts and everything to prove its not nicked and owned by the original owner.
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Dec 9, 2013
Recently I purchased a Dell Latitude D830 motherboard as a replacement for the damaged one in my own system.
The seller didn't tell me that the system has a customized bios and a password, instead he announced it as 'password free'. The board is working and I can enter the BIOS but all settings are locked with a password.
As the seller refuses to take it back, I need to reset the system. The first owner of the board is known and I have the service tag ready. Is there any chance to reflash an original DELL BIOS and to reset the password(s)?
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Apr 20, 2013
I purchased a Latitude D505 from a police auction and the BIOS setup is locked by password. It will not allow me change setups, such as system time.
Under system security it shows Primary Password unabled, Admin Password Enabled, Configure Setup Disabled and Configure Password enabled.
I need to clear these in order to setup new HDD and operating system.
If needed the present sys number is #6M81L51-595B
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Jan 25, 2015
I am trying to install a hybrid HDD with solid state and a mechanical back-up. The SSD portion works but I can't run the HDD utilities to turn on the mechanical drive portion. I need to turn off RAID and activate AHCI (Advanced Host Controller Interface) for HDD's in the Bios settings. It would also be nice to update my bios as the revisions come out. I need to override the Password...
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Jan 20, 2015
I have one device, a 3DRobotics PixHawk autopilot, which connects intermittently via USB to my E6410. All other USB devices, flash drives, cameras, wireless rcvr etc. always work fine. This one device does not. It only connects occasionally and usually does not. The failures issued by the device vary.
If I hook the device to my Asus X53U, it connects every time. The Asus is extremely slow and I really need to reliably connect to the Dell.
Note: The E6410 contains an upgrade to an i7 720QM quad processor.
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Jul 7, 2009
Can anyone please advise me what the "fix" is to get rid of a "? USB Device" indicator in the Hardware Details of a Latitude D630?
It seems as though quite a few people have reported this but I cannot find a definite fix.
I have done a clean install of XP Pro followed by the D630 drivers but this is outstanding for a driver or some fix. The only USB item I have connected to the PC is a mouse and this is working O
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Jan 8, 2015
I have been running in to an issue lately with a Latitude E5540 laptop.
The specs are:
Intel i5 cpu @ 1.9 ghz
4 gb RAM
x32 Windows 7
In my device manager it says that I have an unknown device and there is the warning symbol next to it. When I go to update the drivers it says that it can't find any drivers (I am connected to the Internet). I looked at the hardware ID and noticed that it was APCISMO8810, I then proceeded to research the driver, which I found was the ST Microelectronics Free Fall Sensor Driver. I also know what it's primary function is.
The issue I keep running in to is that I have uninstalled the driver, and tried to re-install the driver from the Dell downloads. However halfway through the process the install wizard tells me that the most recently updated driver from dells site is older than the driver I currently have installed. (even though it says there is no driver installed)
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