Dell Latitude E7440 :: BitLocker And Secure Boot Running Windows 8.1
Jun 26, 2014
I'm attempting to enable BitLocker on a Latitude E7440 running Windows 8.1. The system is in UEFI mode with Secure Boot enabled, so I'd like to use Secure Boot for integrity validation. I have the appropriate GPO set, but if I try to enable the TPM protector, I get the following warning event in the BitLocker-API management event log:
BitLocker cannot use Secure Boot for integrity because the expected TCG Log entry for variable 'SecureBoot' is missing or invalid.
This is immediately followed by:
BitLocker determined that the TCG log is invalid for use of Secure Boot. The filtered TCG log for PCR[7] is included in this event.
The system therefore ends up configured with a regular platform validation profile instead of using Secure Boot. Is this a problem with the firmware on the Atmel TPM on the system, or is it something else?
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Mar 1, 2013
I purchased a Dell Precision M4700 pre-installed with Windows 8 just before Christmas. Over all I am happy with it. My biggest regret was getting Windows 8.
The issue that is really starting to frustrate me is the inability to access the internet through certain secure WiFi access points. For example, I am sitting in a Marriott hotel using the Wifi network in their conference facility. Yesterday I could connect, today I cannot get to the login page. After several attempts to force a fresh connect by connecting to another network I have given up and am now tethered via my phone. A Windows 7 laptop and iPad connect without any problems.
At two companies that had a secure guest network I was unable to login at all.
As far as I can tell from the Dell web site the drivers for the Wifi card (Dell 1540) are all upto date (version 6.30.59.26).
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Nov 30, 2014
In Window's control panel, Biometric Devices shows me that the drivers are ok "Allow biometric devices with windows" is flagged. With Broadcom FMA I can easly enroll my fingerprints
Everything looks good but at this point there's no way to use my fingerprints to logon with Win7 pro.
In control panel / programs I can see installed: Dell Data Protection | Security Tools and Dell Data Protection | Security Tools Authentication but I can't find out any program to manage my fingerprinters.
I tried almost everything, installing/uninstalling drivers, softwares and all this didn't work. I suppose that I should find a program or something that allows me to associate the enrolled fingerprints to my account.
I even tried to use Dell My Downloads (with Internet Explorer) but I cannot because during the installation I had the message Service Tag Number not supported.
Windows logon shows me, next to my account and security card, another "account" fingerprints, I even tried to login with this but I received the message "Fingerprint not verified" (obviously because they are not associated to any account)....
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Feb 17, 2013
I am new in Windows 8 and i wanted to install either fedora or Ubuntu 12.10 in WIndows 8 64 bit. However, under Advanced options in the General settings, i don't see the UEFI settings tile which shows the UEFI firmware settings so that i can disable secure boot. What should I do, or which other way should I do so as I can be able to dual boot?
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Oct 19, 2013
Yesterday, I updated to win 8.1. The process appeared to go smoothly, but I now have a number of issues:
1 If I close the lid and reopen, the sytem does not wake up. It does not wake up if I press the power button. All I can do is a hard shutdown and reboot. This occasionally gives an error message on restart, but has not produced any solutions.
2 There is a message about secure boot not being configured
3 The support app has a cross on it and won't work
No doubt there are other problems, but number 1 is the killer....
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Oct 31, 2014
Everyone: Absolutely cannot boot from CD-DVD even if I turn OFF Secure Boot and UEFI and my machine lists my CD-DVD as a boot option. When I then try to boot from the CD-DVD, I get an error message. (Optiplex 7010 Mini-Tower with Win 8 Pro 64-bit, an Intel i5 3470 processor, 8 GB RAM and 500 GB hard drive. It has BIOS version A16 right now.)
I started a thread on this issue in Desktop Hardware Forum - [URL]...
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Dec 3, 2014
I'm starting customising my new Latitude E5550 laptop.
After turning on Bitlocker I noticed that when I shut down the laptop, it goes to sleep. Even if I logoff first then request a shutdown it still just goes to sleep. I can request a restart which does work - it restarts, but a shutdown still makes it go to sleep. I can hold the power button to force it off. Doing that or when requesting a restart, the laptop starts back up but I find that the laptop goes into Flight mode. The Flight mode symbol is visible even before you logon.
I turned off Bitlocker, and the problem has gone away. Is there a solution for this?
Should I use the Dell DDP Encryption product instead?
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Jan 23, 2015
So I have been talking to the customer care representatives of Dell and they keep giving me different answers for my questions. So I was hoping I could have a more constructive discussion here without being put on hold for hours -_-
1. My E7440 came with a SSD. Can I add a second internal HDD along with the the SSD?
2. If yes, would buying it from a different vendor (say Amazon) and installing it myself void my warranty?
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Aug 10, 2014
I just purchased a new E7440 recently and most of the time, it will not shut down- the power light stays light, but display is off and the HDD light blinks every few seconds. If I leave it, it hibernates eventually but only shuts down when I actually hold down the power key.
The same thing happens if I restart instead of shut down.
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Jan 23, 2013
I have a Vostro 3500 with Win 7 Premium and i try boot from external hd ( i install linux in this external hd- Seagate 320 Gb) and it can't run, i think the problem is secure boot.
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May 15, 2014
I just got a refurbished E7440. Before booting into an OS (e.g. staying in BIOS or at the boot menu), and after booting into Ubuntu, the fan is always on high and never stop (even when the CPU is idle at 40 degree C)). I also have an E6420 and an E6440, have never seen this behavior on them.
I see both BIOS A06 and A07 has "thermal control" listed as enhancement. Updated the BIOS to A06, A07, then A08, still have the same problem in all of them.
Is this expected for all E7440s or just mine? What can I do to make the fan be "on-demand" (without using Windows)?
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Feb 17, 2014
Though in all adverts it boasts about strong encryption options, I could not find any way of encrypting the disk other than Windows Bitlocker.
In the Dell Data Protection Console, but there are no options in the Encryption Tab. I even downloaded directly from Dell product site DDP Encryption software (650 Mb !) but in the installation, personal installation option is disabled asking for only Enterprise installation which requires some kind of a server.
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Apr 9, 2014
I'm experiencing a problem with multiple Latitude E7440 laptops.
When I undock from a port replicator, the laptop screen goes black. The screen never returns to a usable state. I must turn off the laptop manually and power back on. This is not occurring 100% of the time but is occurring fairly often. I'm running the latest drivers and bios update.
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Jan 18, 2014
I need to check the normal operating temperature for the Dell Latitude E7440. My fan is constantly on and the air coming out the side vent is extremely hot. I have installed a temperature app and with basic use (windows 8.1 and 2 or 3 apps open) the core 0 and core 1 of the processor are running between 85 and 90 degrees Celsius. When plugged into power, the fan is permanently on high speed. I don't know if this is normal. I dont understand why it is getting so hot, i have the i7, 8GB, 256GB SSD, so literally no moving parts to generate heat. My battery (47Wh) drains very quickly as well, 2 1/2 hours max.
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Jan 15, 2014
2 days ago I was given a new work laptop - the E7440 (its brand new).
Straight away I noticed some loud buzzing noises which a fellow colleague said was the fan. It's quite annoying. I soon noticed however when my laptop was idle these noises would stop, and when I clicked they would start again. Whenever I ask the Laptop to do anything these noises start up, and considering im active on the machine all day.
There are high pitched, buzzing noises. And as mentioned are aligned to when the laptop is processing something. They also make sounds when I scroll the mouse for example.
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May 6, 2014
Received a new Latitude E7440 today, and I like having the option of a pointing stick and a trackpad depending on what I'm doing, however the pointing stick apparently also can be "clicked" instead of using the dedicated buttons... this is annoying to say the least.
When I'm moving the mouse pointer with the pointing stick, if I press a little too hard it thinks I'm trying to do a click/drag.
I can operate the dedicated buttons just fine, so is there some way to disable this pressure-sensitive click feature on the pointing stick? Otherwise I'll have to disable the stick entirely as it's more annoying that having somebody randomly clicking the mouse buttons while you're trying to work...
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Nov 13, 2014
I've been having issues with this with this utility either not connecting upon resuming my laptop or even from a fresh start. I visit many offices at I am the IT manger and all the connections are saved in profiles but despite them being saved they won't connect even when I try to connect manually. The only way to get the adapter to connect is to right click Proset running in the tray and click "reset proset". Even now while typing this I am connected via wifi but the proset icon shows "connecting"
I've tried updating the wifi adapter drivers from Dell and Intel directly and also completely removed the drivers and re-installed them but I am still having the same issue.
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Dec 23, 2014
My E7440 is new and shipped with Ubuntu (12.04), it has the A11 firmware version
key presses on the laptop's keyboard are randomly repeated making it usable without an external keyboard. [URL]....
Is there fix for this coming in a firmware update and/or is Dell working on a patch for the linux kernel?
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Jan 27, 2015
I am experiencing an issue from the usage of the pointing stick (I have gotten accustomed to it) where the cursor would drift slightly about 3-4cm before it stops when I let go of the pointing stick. It occurs maybe about 5-10 times on a working day. The funny part is if I continue to move the pointing stick and letting go just right before it finished drifting, it would continue to drift perpetually until I allow it to finish drifting i.e usually drifts 3-4cm away from the pointed area. It causes me inconvenience whenever im dragging an icon or a browser around and it can get pretty annoying.
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Apr 17, 2014
I've had my laptop for a little bit under 2 months, so these are the things I have noticed.
Issue number 1: When you plug in the power cord into the computer, the screen freezes on what it is currently on. I noticed this issue because occasionally when I plug in my power cord, and try to use the mousepad to select something, the mouse pointer is gone! I have to unplug-replug the power cable to get the mouse pointer to show again. It seems to have to do with the screen
Issue number 2: when I carry my E7440 around in my bad, or have it shut for long periods of time >3 hours (I just simply close the lid), the computer will SHUT DOWN. The thing will shut down completly, even though I simply closed the lid! At first I thought it was just going into hibernate, so I disabled hibernate in my power settings. But nope, even when the computer is asleep, it will occasionally shut it self down for no reason at all.
Just now, I closed the lid on my laptop, and put in in my bag, then walked to my office about 10 minutes away. When I sat down at my desk and opened my laptop, to my surprise, it had shut down by itself! All of my open windows, browsers, and applications were closed, and upon opening chrome and microsoft word, I was greeted by "your browser did not shut down correctly" and "microsoft word has recovered files". This points to the conclusion that it was not hibernates fault, but instead a issue with the laptop itself shutting down when it is put in sleep. This issue needs to be rectified immediately if it is a widespread issue.
Issue number three: When the computer comes back from hibernate or sleep, the computer is very very sluggish, even when plugged in. It is sluggish forever, OR until the power plan is set from whatever it is to "high performance". upon switching to the previous powerplan from high performance, the swiftness of the system is restored. This indicates to me that the system is throttling itself after it resumes from hibernation, why. This needs to be fixed; many people (myself included) just thought that the system itself was slow and underpowered, not realizing that it was just throttling itself when it emerged from sleep or hibernate.
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Jul 4, 2013
There is no options in the bios such as the secure boot is grayed and how to know if the components in my notebook is connected correctly ???
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Jan 19, 2015
A friend ask me to upgrade her G70-460US Notebook PC to Win 8.1 from Vista. The bios doesn't have a secure boot option and when checking HP the update for this machine doesn't show it either. It this notebook to old to update to Win 8.1? If not where do I find the Bios upgrade with the Secure Boot option?
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Aug 19, 2014
On my X1 Carbon, I had to move from Win 8.1 pro to 8.1 Ent. I did a fresh install from scratch to only install what I need.During my setup, I had to disable Secure boot, to boot on a USB Key, install 8.1 Enterprise. Now that everything is working, I would like to re-enable the secure boot option.
If I don't it directly in the BIOS, the laptop doesn't book any more.Do I have to import key from my 8.1 Ent to the Bios or something like this?
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Jun 17, 2010
My laptop was running Windows 8.1 with SecureBoot enabled just fine. But I just swapped out my boot drive for a bigger SSD and, when I tried to boot from my USB installation media (to do a fresh Windows 8.1 install), nothing would happen (the screen would just flash when I tried to select the USB drive). I realized I had to disable Secure Boot in order to boot from the USB drive and then to enable booting from legacy/non-UEFI devices.
So now I've been able to install Windows 8.1 and it's running without a hitch, but Secure Boot is still in the disabled state. When I enable it, I can't boot from anything. How can I re-enable Secure Boot with my fresh Windows 8.1 install? Or if I have to reinstall, what steps do I need to take this time?
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Nov 16, 2014
I am trying to disable UEFI Secure Boot on my Thinkpad Yoga S1 but it keeps getting re-enabled after a reboot. If I set secure boot to disabled I can boot into the non secure OSes installed on the machine imediately afterwards but if the machine is restarted the Secure Boot seting in the BIOS is re-enabled. It's important for me to have secure boot disabled as I use OSes without secure boot.
I try to disable Secure Boot in the BIOS on the following screen :
Link to image 1
But if I re-enter the BIOS either after booting into an OS or simply re-entering the BIOS, Secure Boot is back on:
Link to image 2
I have also tried to disable "OS Optimzed Defaults" but it also returns to enabled after a restart.
Link to image 3
Some of the other BIOS settings save correctly so I can't figure out why the secure boot settings don't. The BIOS version I have is the latest (1.18).
It's inconvenient to manually disable secure boot each time I want to use the laptop. The two operating systems (Ubuntu and Android x86) do work reasonably well once booted.
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Nov 25, 2014
I have a Latitude E6320, running Windows 7 SP 1 (64-bit). I have all the required and recommended patches installed. I generally use my laptop on a part-replicator. Recently, my laptop has been restarting when I hibernate my computer using either the on/off switch or the start button on the task bar.
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Dec 16, 2014
I was using my laptop the other day and it froze up. Then it shut down by itself. When I tried booting it back up, it says "No bootable devices found" and gives me the options to press F1, F2 or F5 for retrying, setup utility and diagnostics. I ran the diagnostics and it says "All tests passed". The SSD also seems to be recognized as it shows it in the "configuration" tab in diagnostics. I have also tried taking the msata SSD from the 2.5" bay and moving it to the msata slot. Rebooted but shows the same thing. Is this a known issue and is there a fix for this?
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Feb 16, 2014
I have Lenovo G500 with Windows 8.1 Profecional. I use UEFI boot mode, but there is a problem with secure boot.
In BIOS Page Security I have
SECURE BOOT ENABLED
SECURE BOOT STATUS DISABLED I cannot change it although I try everything...
Windows 8.1 tell me in System informacion(msinfo32) I have secure boot off. I dont have any watermark in my Desktop.
I only want to use SECURE BOOT.
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Jul 28, 2012
I have a Dell Inspiron 1545 running Windows 7. I try to turn on my computer, it goes through the Dell logo screen and comes up to a black screen with a blinking white cursor in the upper left corner and will not go any further. I have pushed F2 and F12 during the Dell logo screen, but no way. I have run the diagnostics for my computer, but it reports no errors, everything passes. I have also tried hitting the F8 and Ctrl+F11 keys during the Dell logo screen, but neither of these do anything, I have the OS disc for reinstallation, but because of the computer not going past the black screen with the white blinking cursor in the upper left corner, I cannot reinstall Windows because it will not restart correctly. What do I do?
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Mar 8, 2015
I have an Aspire E15 running Windows 8.1 Pro. I want to encrypt the hard drive with BitLocker, but first I have to initialize the TPM chip. When I follow the outlined procedure for initializing the TPM chip, the Initialize option does not appear in the File menu. I tried to contact support, but they did not know what I was talking about.
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