Dell Latitude E7440 :: Fingerprint / How To Logon With Windows 7 Pro
Nov 30, 2014
In Window's control panel, Biometric Devices shows me that the drivers are ok "Allow biometric devices with windows" is flagged. With Broadcom FMA I can easly enroll my fingerprints
Everything looks good but at this point there's no way to use my fingerprints to logon with Win7 pro.
In control panel / programs I can see installed: Dell Data Protection | Security Tools and Dell Data Protection | Security Tools Authentication but I can't find out any program to manage my fingerprinters.
I tried almost everything, installing/uninstalling drivers, softwares and all this didn't work. I suppose that I should find a program or something that allows me to associate the enrolled fingerprints to my account.
I even tried to use Dell My Downloads (with Internet Explorer) but I cannot because during the installation I had the message Service Tag Number not supported.
Windows logon shows me, next to my account and security card, another "account" fingerprints, I even tried to login with this but I received the message "Fingerprint not verified" (obviously because they are not associated to any account)....
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Jun 26, 2014
I'm attempting to enable BitLocker on a Latitude E7440 running Windows 8.1. The system is in UEFI mode with Secure Boot enabled, so I'd like to use Secure Boot for integrity validation. I have the appropriate GPO set, but if I try to enable the TPM protector, I get the following warning event in the BitLocker-API management event log:
BitLocker cannot use Secure Boot for integrity because the expected TCG Log entry for variable 'SecureBoot' is missing or invalid.
This is immediately followed by:
BitLocker determined that the TCG log is invalid for use of Secure Boot. The filtered TCG log for PCR[7] is included in this event.
The system therefore ends up configured with a regular platform validation profile instead of using Secure Boot. Is this a problem with the firmware on the Atmel TPM on the system, or is it something else?
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Feb 17, 2013
I am new in Windows 8 and i wanted to install either fedora or Ubuntu 12.10 in WIndows 8 64 bit. However, under Advanced options in the General settings, i don't see the UEFI settings tile which shows the UEFI firmware settings so that i can disable secure boot. What should I do, or which other way should I do so as I can be able to dual boot?
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Feb 20, 2010
I'm having a problem with software from Dell - Wave Embassy
My laptop is D630
Like a year a ago I set a password and a fingerprints on BIOS - during startup
Now I want to set also a fingerprint during windows login .....
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Oct 23, 2014
My client has an elitebook 8440p and has been using the fingerprint logon for so long he has forgotten his bios password. There is no setup of security questions or usb spare key available.
We can get into the bios via fingerprint but cannot remove the bios password or regain this password. From what I understand, even though he can log in with his finger and access the bios with his finger, he cannot remove or change his typed password.
From other posts I saw that HP emailed a file to remove the bios security to the user in similar cases. I am looking for who he should contact, via email, phone, etc, to get his bios security removed. Again, he can access using his fingerprint only at this point and wants to remove all security at this point.
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Jan 23, 2015
So I have been talking to the customer care representatives of Dell and they keep giving me different answers for my questions. So I was hoping I could have a more constructive discussion here without being put on hold for hours -_-
1. My E7440 came with a SSD. Can I add a second internal HDD along with the the SSD?
2. If yes, would buying it from a different vendor (say Amazon) and installing it myself void my warranty?
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Aug 10, 2014
I just purchased a new E7440 recently and most of the time, it will not shut down- the power light stays light, but display is off and the HDD light blinks every few seconds. If I leave it, it hibernates eventually but only shuts down when I actually hold down the power key.
The same thing happens if I restart instead of shut down.
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Mar 14, 2013
I have the following problem: I set up an Administrator Account with password security and then add a Dell Security with fingerpint security. Now, I cannot access the Windows. The problem is the TPM cannot be connected or something like that. The scan says it accepts the scanned finger, and password is also Ok. How can I disable secure access or reset password, disable fingerprint control, etc. In BIOS I do not find any possibility to disable fingerpint but TPM activation/deactivation is there.
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Sep 13, 2011
I have Dell Latitude E6420 with Windows 7 OS installed.
The driver for Biometric device is also installed. But windows is not finding any biometric device as shown in the following picture message.
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May 15, 2014
I just got a refurbished E7440. Before booting into an OS (e.g. staying in BIOS or at the boot menu), and after booting into Ubuntu, the fan is always on high and never stop (even when the CPU is idle at 40 degree C)). I also have an E6420 and an E6440, have never seen this behavior on them.
I see both BIOS A06 and A07 has "thermal control" listed as enhancement. Updated the BIOS to A06, A07, then A08, still have the same problem in all of them.
Is this expected for all E7440s or just mine? What can I do to make the fan be "on-demand" (without using Windows)?
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Feb 17, 2014
Though in all adverts it boasts about strong encryption options, I could not find any way of encrypting the disk other than Windows Bitlocker.
In the Dell Data Protection Console, but there are no options in the Encryption Tab. I even downloaded directly from Dell product site DDP Encryption software (650 Mb !) but in the installation, personal installation option is disabled asking for only Enterprise installation which requires some kind of a server.
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Apr 9, 2014
I'm experiencing a problem with multiple Latitude E7440 laptops.
When I undock from a port replicator, the laptop screen goes black. The screen never returns to a usable state. I must turn off the laptop manually and power back on. This is not occurring 100% of the time but is occurring fairly often. I'm running the latest drivers and bios update.
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Jan 18, 2014
I need to check the normal operating temperature for the Dell Latitude E7440. My fan is constantly on and the air coming out the side vent is extremely hot. I have installed a temperature app and with basic use (windows 8.1 and 2 or 3 apps open) the core 0 and core 1 of the processor are running between 85 and 90 degrees Celsius. When plugged into power, the fan is permanently on high speed. I don't know if this is normal. I dont understand why it is getting so hot, i have the i7, 8GB, 256GB SSD, so literally no moving parts to generate heat. My battery (47Wh) drains very quickly as well, 2 1/2 hours max.
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Jan 15, 2014
2 days ago I was given a new work laptop - the E7440 (its brand new).
Straight away I noticed some loud buzzing noises which a fellow colleague said was the fan. It's quite annoying. I soon noticed however when my laptop was idle these noises would stop, and when I clicked they would start again. Whenever I ask the Laptop to do anything these noises start up, and considering im active on the machine all day.
There are high pitched, buzzing noises. And as mentioned are aligned to when the laptop is processing something. They also make sounds when I scroll the mouse for example.
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May 6, 2014
Received a new Latitude E7440 today, and I like having the option of a pointing stick and a trackpad depending on what I'm doing, however the pointing stick apparently also can be "clicked" instead of using the dedicated buttons... this is annoying to say the least.
When I'm moving the mouse pointer with the pointing stick, if I press a little too hard it thinks I'm trying to do a click/drag.
I can operate the dedicated buttons just fine, so is there some way to disable this pressure-sensitive click feature on the pointing stick? Otherwise I'll have to disable the stick entirely as it's more annoying that having somebody randomly clicking the mouse buttons while you're trying to work...
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Nov 13, 2014
I've been having issues with this with this utility either not connecting upon resuming my laptop or even from a fresh start. I visit many offices at I am the IT manger and all the connections are saved in profiles but despite them being saved they won't connect even when I try to connect manually. The only way to get the adapter to connect is to right click Proset running in the tray and click "reset proset". Even now while typing this I am connected via wifi but the proset icon shows "connecting"
I've tried updating the wifi adapter drivers from Dell and Intel directly and also completely removed the drivers and re-installed them but I am still having the same issue.
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Dec 23, 2014
My E7440 is new and shipped with Ubuntu (12.04), it has the A11 firmware version
key presses on the laptop's keyboard are randomly repeated making it usable without an external keyboard. [URL]....
Is there fix for this coming in a firmware update and/or is Dell working on a patch for the linux kernel?
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Jan 27, 2015
I am experiencing an issue from the usage of the pointing stick (I have gotten accustomed to it) where the cursor would drift slightly about 3-4cm before it stops when I let go of the pointing stick. It occurs maybe about 5-10 times on a working day. The funny part is if I continue to move the pointing stick and letting go just right before it finished drifting, it would continue to drift perpetually until I allow it to finish drifting i.e usually drifts 3-4cm away from the pointed area. It causes me inconvenience whenever im dragging an icon or a browser around and it can get pretty annoying.
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Apr 17, 2014
I've had my laptop for a little bit under 2 months, so these are the things I have noticed.
Issue number 1: When you plug in the power cord into the computer, the screen freezes on what it is currently on. I noticed this issue because occasionally when I plug in my power cord, and try to use the mousepad to select something, the mouse pointer is gone! I have to unplug-replug the power cable to get the mouse pointer to show again. It seems to have to do with the screen
Issue number 2: when I carry my E7440 around in my bad, or have it shut for long periods of time >3 hours (I just simply close the lid), the computer will SHUT DOWN. The thing will shut down completly, even though I simply closed the lid! At first I thought it was just going into hibernate, so I disabled hibernate in my power settings. But nope, even when the computer is asleep, it will occasionally shut it self down for no reason at all.
Just now, I closed the lid on my laptop, and put in in my bag, then walked to my office about 10 minutes away. When I sat down at my desk and opened my laptop, to my surprise, it had shut down by itself! All of my open windows, browsers, and applications were closed, and upon opening chrome and microsoft word, I was greeted by "your browser did not shut down correctly" and "microsoft word has recovered files". This points to the conclusion that it was not hibernates fault, but instead a issue with the laptop itself shutting down when it is put in sleep. This issue needs to be rectified immediately if it is a widespread issue.
Issue number three: When the computer comes back from hibernate or sleep, the computer is very very sluggish, even when plugged in. It is sluggish forever, OR until the power plan is set from whatever it is to "high performance". upon switching to the previous powerplan from high performance, the swiftness of the system is restored. This indicates to me that the system is throttling itself after it resumes from hibernation, why. This needs to be fixed; many people (myself included) just thought that the system itself was slow and underpowered, not realizing that it was just throttling itself when it emerged from sleep or hibernate.
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Dec 16, 2014
I was using my laptop the other day and it froze up. Then it shut down by itself. When I tried booting it back up, it says "No bootable devices found" and gives me the options to press F1, F2 or F5 for retrying, setup utility and diagnostics. I ran the diagnostics and it says "All tests passed". The SSD also seems to be recognized as it shows it in the "configuration" tab in diagnostics. I have also tried taking the msata SSD from the 2.5" bay and moving it to the msata slot. Rebooted but shows the same thing. Is this a known issue and is there a fix for this?
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Jan 26, 2015
I have an Inspririon 15R that is going to the black screen after I logon to Windows 8.
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Jun 26, 2014
I just received a new HP EliteBook 840 G1 and i'm trying to use the biometric finger print device. I'm on win8 x64, Ive installed the drivers:
Validity FingerPrint Sensor Driver 4.5.133.0
Installed HP simplepass 6.0.100.276
But the i can't enable the windows logon, it keeps telling me my password is wrong (which is not true)...And the biometric reader is not recognized in the control panel...
Attaching some screenshots .....
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May 25, 2014
Have a HP Laptop with windows 7 and I cannot logon. When I try to logon using my password, I continuously get message, "The user profile service failed the logon. The user cannot be loaded."
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Nov 30, 2009
This has been brought up before in this forum, but it was as an off-topic discussion on a thread with a different topic. I'd like to bring it to full discussion.
Basically, I'm quite happy with my E6400 but I don't use the fingerprint reader, because that involves using the Embassy Trust Suite.
This means that you cannot use the fingerprint reader for any other uses except logging on at boot and windows logon screen. You cannot use it for your web browser, for example.
Several people have asked Dell to invest in an open API for the fingerprint reader because of this. Dell suggested we opened a thread in their community feedback site, "Dell IdeaStorm", which I did. Here's the link.
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Jul 24, 2009
I recently purchased the Latitude E6400 and was wondering if there is a way to set up the fingerprint reader to work for online websites such as gmail etc. It works to log in but can it also work for other things too
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Feb 7, 2010
I got my Latitude E6500 a few days ago, I'm happy with it (except the lagging ALPS touchpad) but I have a problem with the fingerprint reader (Broadcom USH w/Swipe sensor).
The fingerprint reader is connected and does respond, but the ControlPoint software throws an error if I try to enroll my fingerprint (the error doesn't show up if I don't touch the sensor). If I reboot, the "Broadcom USH w/swipe sensor" is replaced by "Broadcom USH w/o swipe sensor" in the device manager. The swipe sensor is detected again after a complete shutdown.
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Jan 21, 2015
I've enrolled my fingerprints via the Windows 8.1 PC user settings app.
When I logon to my PC it provides the usual password box to type my password, but if I swipe the fingerprint reader nothing happens. I've registered four fingers, none of them work.
Are there some other settings I need to change to enable use of the fingerprint reader?
I see the biometric device in device manager, and registering fingerprints is no problem, it's just during logon that it's not working.
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Feb 21, 2013
Two days after my warranty expired, both USB ports on my E4200 and the fingerprint reader stopped responding. The USB on the docking station work fine.
I have since tried to update the bios and uninstalled the USBs in Device Manager. All to no avail.
When I plug a stick into the USB port, it lights up (i.e., some power to the port), but the computer does not see anything plugged in.
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Nov 4, 2014
I bought a Dell Latitude E6410 with fingerprint sensor, I checked the drivers and I've the drivers for Dell ControlVault w/ fingerprint swipe sensor, and I want to use the fingerprint sensor instead of the pasword to log in in my user of the computer, but I dont know what software I need to do it, what software (Aplication) can I use for that?
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