I'm experiencing a problem with multiple Latitude E7440 laptops.
When I undock from a port replicator, the laptop screen goes black. The screen never returns to a usable state. I must turn off the laptop manually and power back on. This is not occurring 100% of the time but is occurring fairly often. I'm running the latest drivers and bios update.
I've had my laptop for a little bit under 2 months, so these are the things I have noticed.Â
Issue number 1: When you plug in the power cord into the computer, the screen freezes on what it is currently on. I noticed this issue because occasionally when I plug in my power cord, and try to use the mousepad to select something, the mouse pointer is gone! I have to unplug-replug the power cable to get the mouse pointer to show again. It seems to have to do with the screen
Issue number 2: when I carry my E7440 around in my bad, or have it shut for long periods of time >3 hours (I just simply close the lid), the computer will SHUT DOWN. The thing will shut down completly, even though I simply closed the lid! At first I thought it was just going into hibernate, so I disabled hibernate in my power settings. But nope, even when the computer is asleep, it will occasionally shut it self down for no reason at all.
Just now, I closed the lid on my laptop, and put in in my bag, then walked to my office about 10 minutes away. When I sat down at my desk and opened my laptop, to my surprise, it had shut down by itself! All of my open windows, browsers, and applications were closed, and upon opening chrome and microsoft word, I was greeted by "your browser did not shut down correctly" and "microsoft word has recovered files". This points to the conclusion that it was not hibernates fault, but instead a issue with the laptop itself shutting down when it is put in sleep. This issue needs to be rectified immediately if it is a widespread issue. Â
Issue number three: When the computer comes back from hibernate or sleep, the computer is very very sluggish, even when plugged in. It is sluggish forever, OR until the power plan is set from whatever it is to "high performance". upon switching to the previous powerplan from high performance, the swiftness of the system is restored. This indicates to me that the system is throttling itself after it resumes from hibernation, why. This needs to be fixed; many people (myself included) just thought that the system itself was slow and underpowered, not realizing that it was just throttling itself when it emerged from sleep or hibernate.
So I have been talking to the customer care representatives of Dell and they keep giving me different answers for my questions. So I was hoping I could have a more constructive discussion here without being put on hold for hours -_-
1. My E7440 came with a SSD. Can I add a second internal HDD along with the the SSD?
2. If yes, would buying it from a different vendor (say Amazon) and installing it myself void my warranty?
I just purchased a new E7440 recently and most of the time, it will not shut down- the power light stays light, but display is off and the HDD light blinks every few seconds. If I leave it, it hibernates eventually but only shuts down when I actually hold down the power key.Â
The same thing happens if I restart instead of shut down.
I just got a refurbished E7440. Before booting into an OS (e.g. staying in BIOS or at the boot menu), and after booting into Ubuntu, the fan is always on high and never stop (even when the CPU is idle at 40 degree C)). I also have an E6420 and an E6440, have never seen this behavior on them.
I see both BIOS A06 and A07 has "thermal control" listed as enhancement. Updated the BIOS to A06, A07, then A08, still have the same problem in all of them.
Is this expected for all E7440s or just mine? What can I do to make the fan be "on-demand" (without using Windows)?
In Window's control panel, Biometric Devices shows me that the drivers are ok "Allow biometric devices with windows" is flagged. With Broadcom FMA I can easly enroll my fingerprints
Everything looks good but at this point there's no way to use my fingerprints to logon with Win7 pro.
In control panel / programs I can see installed: Dell Data Protection | Security Tools and Dell Data Protection | Security Tools Authentication but I can't find out any program to manage my fingerprinters.
I tried almost everything, installing/uninstalling drivers, softwares and all this didn't work. I suppose that I should find a program or something that allows me to associate the enrolled fingerprints to my account.
I even tried to use Dell My Downloads (with Internet Explorer) but I cannot because during the installation I had the message Service Tag Number not supported.
Windows logon shows me, next to my account and security card, another "account" fingerprints, I even tried to login with this but I received the message "Fingerprint not verified" (obviously because they are not associated to any account)....
Though in all adverts it boasts about strong encryption options, I could not find any way of encrypting the disk other than Windows Bitlocker.Â
In the Dell Data Protection Console, but there are no options in the Encryption Tab. I even downloaded directly from Dell product site DDP Encryption software (650 Mb !) but in the installation, personal installation option is disabled asking for only Enterprise installation which requires some kind of a server.Â
I need to check the normal operating temperature for the Dell Latitude E7440. My fan is constantly on and the air coming out the side vent is extremely hot. I have installed a temperature app and with basic use (windows 8.1 and 2 or 3 apps open) the core 0 and core 1 of the processor are running between 85 and 90 degrees Celsius. When plugged into power, the fan is permanently on high speed. I don't know if this is normal. I dont understand why it is getting so hot, i have the i7, 8GB, 256GB SSD, so literally no moving parts to generate heat. My battery (47Wh) drains very quickly as well, 2 1/2 hours max.
View 14 Replies View Related2 days ago I was given a new work laptop - the E7440 (its brand new).
Straight away I noticed some loud buzzing noises which a fellow colleague said was the fan. It's quite annoying. I soon noticed however when my laptop was idle these noises would stop, and when I clicked they would start again. Whenever I ask the Laptop to do anything these noises start up, and considering im active on the machine all day.
There are high pitched, buzzing noises. And as mentioned are aligned to when the laptop is processing something. They also make sounds when I scroll the mouse for example.
Received a new Latitude E7440 today, and I like having the option of a pointing stick and a trackpad depending on what I'm doing, however the pointing stick apparently also can be "clicked" instead of using the dedicated buttons... this is annoying to say the least.
When I'm moving the mouse pointer with the pointing stick, if I press a little too hard it thinks I'm trying to do a click/drag.
I can operate the dedicated buttons just fine, so is there some way to disable this pressure-sensitive click feature on the pointing stick? Otherwise I'll have to disable the stick entirely as it's more annoying that having somebody randomly clicking the mouse buttons while you're trying to work...
I've been having issues with this with this utility either not connecting upon resuming my laptop or even from a fresh start. I visit many offices at I am the IT manger and all the connections are saved in profiles but despite them being saved they won't connect even when I try to connect manually. The only way to get the adapter to connect is to right click Proset running in the tray and click "reset proset". Even now while typing this I am connected via wifi but the proset icon shows "connecting"
I've tried updating the wifi adapter drivers from Dell and Intel directly and also completely removed the drivers and re-installed them but I am still having the same issue.
I'm attempting to enable BitLocker on a Latitude E7440 running Windows 8.1. The system is in UEFI mode with Secure Boot enabled, so I'd like to use Secure Boot for integrity validation. I have the appropriate GPO set, but if I try to enable the TPM protector, I get the following warning event in the BitLocker-API management event log:
BitLocker cannot use Secure Boot for integrity because the expected TCG Log entry for variable 'SecureBoot' is missing or invalid.
This is immediately followed by:
BitLocker determined that the TCG log is invalid for use of Secure Boot. The filtered TCG log for PCR[7] is included in this event.
The system therefore ends up configured with a regular platform validation profile instead of using Secure Boot. Is this a problem with the firmware on the Atmel TPM on the system, or is it something else?
My E7440 is new and shipped with Ubuntu (12.04), it has the A11 firmware version
key presses on the laptop's keyboard are randomly repeated making it usable without an external keyboard. [URL]....
Is there fix for this coming in a firmware update and/or is Dell working on a patch for the linux kernel?
I am new in Windows 8 and i wanted to install either fedora or Ubuntu 12.10 in WIndows 8 64 bit. However, under Advanced options in the General settings, i don't see the UEFI settings tile which shows the UEFI firmware settings so that i can disable secure boot. What should I do, or which other way should I do so as I can be able to dual boot?
View 1 Replies View RelatedI am experiencing an issue from the usage of the pointing stick (I have gotten accustomed to it) where the cursor would drift slightly about 3-4cm before it stops when I let go of the pointing stick. It occurs maybe about 5-10 times on a working day. The funny part is if I continue to move the pointing stick and letting go just right before it finished drifting, it would continue to drift perpetually until I allow it to finish drifting i.e usually drifts 3-4cm away from the pointed area. It causes me inconvenience whenever im dragging an icon or a browser around and it can get pretty annoying.Â
View 1 Replies View RelatedMy latitude d620 screen goes black if i have the charger hooked up and i move it it doesnt do this if i move it on battery and i hooked it up to a monitor and the video went off on there too when i moved it.
View 3 Replies View RelatedI was using my laptop the other day and it froze up. Then it shut down by itself. When I tried booting it back up, it says "No bootable devices found" and gives me the options to press F1, F2 or F5 for retrying, setup utility and diagnostics. I ran the diagnostics and it says "All tests passed". The SSD also seems to be recognized as it shows it in the "configuration" tab in diagnostics. I have also tried taking the msata SSD from the 2.5" bay and moving it to the msata slot. Rebooted but shows the same thing. Is this a known issue and is there a fix for this?
View 9 Replies View RelatedThis  Latitude E6410 is my 4th dell laptop, (3 desktops too) so I thought I was familiar with their behaviour.  Nevertheless a new issue has arisen, when idle for some time the screen goes blank, similar to my other machines.  Usually I  press enter, they wake up and I carry on with my work..  The E6410's screen goes blank and will not display again.  All the activity is revived as I can hear the sounds my spreadsheets and accounting and tax software make, except for the screen display. A reboot is necessary.
View 1 Replies View RelatedI shutdown my laptop yesterday normally and today when i tried opening it it gives me a blank black screen, and then in a minute or so it makes 2 beep sounds and that's it...
things i've tried that didn't work :
1)disconnecting battery and pressing the power button for 60 seconds
2)placing a magnet on the spot where the switching lid should be
i have a dell latitude e6410 and the when it boots up its fine but when i move the mouse pad it crashes and the screen goes black.
View 1 Replies View RelatedWhenever I plug in the charger the screen blinks black for a second, but goes back to normal afterward, and lags the computer for a few seconds (i figured that because my music or videos skips on WMP). The same thing happens when I unplug the charger. I didn't used to have this problem, it started happening when I reinstalled windows xp pro or updated to service package 2. But the previous times when I reinstalled windows, it never gave me this problem. The first time my brother reinstalled Windows he had this problem, and recently just reinstalled windows and he doesn't have this problem. Also, we have the same exact laptop and we used the same Windows XP Pro. disc.I don't know how to bring up all my information, I'm guessing its called BIOS, but I have a Dell Latitude D531, it has AMD Turion 64 X2 TL-56, 1gb of RAM, using SP2, using an OEM battery and charger(I highly doubt the battery and charger are the problem, but I thought I should mention that).
View 1 Replies View RelatedAbout a week ago, the (external) screen of my dell lattitude D830 went completely black. I hadn't got a clue wat to do, so I waited a while, and when nothing happened I turned off the computer. I've been googling for a while, and found something about POST-codes here [URL] ..... apparently the video-card doesn't work anymore (If I start the computer with FN+power, Num and Caps flash, and Scroll burns permanently). Lucky for me my Dell was old, and I had recently replaced it, but I still wanted to use my old computer for rendering etcera. Would this still be possible? I have the idea that the computer doesn't boot anymore (I can't see whether that's true, since there's no screen). Would it be possible to make it boot again, so that I can use my old Dell on a network?
View 6 Replies View RelatedI have a Studio 1558 laptop running Windows 7. Recently, when I open an application (ex. Microsoft Word, McAfee, Excel), the screen fades to black, stays black for 2-3 seconds, then pops back up. It has happened at a few other times too, but I don't recall the specific circumstances. The laptop is 2 1/2 years old, unfortunately out of warranty ....
View 3 Replies View RelatedI was browsing the internet a day ago and I was on a "COLLEGE" website so i know this is not due to a virus. At this time all of a suden my screen went black.
I powered the laptop off and turned it back on, The Dell logo appeared but the screen was fuzzy and had some "tearing" i dont really know what to call it but it doesnt look right. Kind of like an old VCR playing videos. The screen then whent black after the windows xp splash screen. The laptop still boots to windows but it does not display anything.
I booted into safe mode, everything functions correctly and the way it's supposed to. I then booted into VGA mode same thing everything functions and works the way it is supposed to. I also ran some virus scans just incase, nothing was found.
Whilist in safe mode i changed the resolution down to 800 x 600 and still no luck after booting in regular mode.
In VGA mode i tryed to change resolution and the screen displayed some blue fuzzy lines then whent black.
After this I booted back into safe mode and done severeral diffrent System Restores at diffrent dates. Still no luck
After going through all this I am assuming this is a GFX card problem. The laptop is about 3 years old and ive played games pretty hard on it ever since. The card has defenitly gone through some some stress. Can anyone confirm this?
I know that the i9300 sells for about 400 working, and i checked on ebay for a card that is a whopping 180 bucks. Id just assume buy a new laptop. Then sell the i9300 laptop for parts because everything else works fine. Or maybe buy the card swich it out and sell it for a price. Maybe there is a way to fix it i dont know. can anyone help?
Lastly, i thought i would add that when i check the bios the card is recognized and it displays all the correct info for the card. IS there a way to tell for 100% that the card is bad?
Every time I start up my computer, it flashes the Dell logo loading screen, and then displays this message on a black screen:Intel UNDI, PXE-2.1 (build 083) Copyright (C) 1997-2000 Intel Corporation.
This Product is covered by one or more of the following patents: US5, 307, 459, US5, 434, 872, US5, 732, 094, US6, 570, 884, US6, 115, 776 and US6, 327, 625Realtek PCIe FE Family Controller Series v1.19 (08/10/09)I tried hitting escape or enter but doesn't work. I ran the diagnostics but shows that everything is fine.
I tried hitting f8 to get into safe mode but again nothing.
is the sony FW35V(customizable) on the sony style uk site a 1920x1080 a dual lamp LCD?
it says 16.4" H1080 WXGA++ (1920 x 1080) Widescreen X-black LCD screen with built-in "Motion Eye" Digital Camera, but is it a 1920x1080 dual lamp, multiple lamp(how many?) orr single lamp? make sure its the fw35v not the fw35x. the fw35v is the one that costs £60 to upgrade the screen. the fw35x says HD1080 (1920x1080) X-black LCD with multiple lamp, which im guessing is a dual lamp LCD right? also is the Dual lamp worth it for £60?
what does it do? give brighter?, sharper?, more deep and rich colours? or something else?
I have pavilion dv7, so far I had no problem. Now, when I login it logs in but then instead of showing me the home screen, it goes into blank black screen. It has just started to happen and I hope there is another way to make it work without rebooting the whole system.
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View 9 Replies View RelatedFor the past few months I've had issues with my display on my laptop. Â At times I would start the computer and it would either go to a black screen and take a very long time to load or I had to restart it to get it to go to the start screen.
View 4 Replies View RelatedI thought sleep mode only occured when you did not touch the mouse or keyboard for a specific period of time but my new ultrabook is dimming and locking me out while I am typing. I have to push the blinking power button and then I have the blue screen with CTRL+ALT+DELETE (work laptop).I cannot find any sleep mode settings and perhaps.
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