Dell Ultrabook E7440 :: Keeps Going To Sleep Even When Working On It
Jan 6, 2015
I thought sleep mode only occured when you did not touch the mouse or keyboard for a specific period of time but my new ultrabook is dimming and locking me out while I am typing. I have to push the blinking power button and then I have the blue screen with CTRL+ALT+DELETE (work laptop).I cannot find any sleep mode settings and perhaps.
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Aug 1, 2014
I'm currently using an HP Spectre XT 13-2201tu Ultrabook (purchased in Indonesia), it came with Windows8 operating system. But due to my company policy, I've to down graded the O/S to Windows7 Professional.
I just realized that one of the PCI-to-PCI Bridge device was not working properly, the PCI device driver not installed.
I've tried to search the driver in HP support and download for Indonesia, but cannot find any Windows7 Drivers.
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Jan 11, 2014
HP Split 13 X2 Ultrabook - Windows 8.1 (64 Bit) I have an HP Split x2 Ultrabook that I purchased a month or so ago.
I upgraded to Windows 8.1 recently. I have noticed that my touchpad freezes and my cursor no longer works, no matter how many times I click or try to revive it. If I then start using the touch screen, the cursor disappears altogether and does not come back. This happens completely randomly - sometimes every couple of hours, other times more than once an hour. It has nothing to do with how many programs I have open or how often I am using it.
I go to Device Manager to check the mouse/pointer, and it says the device is working correctly. It also says all available updates have been installed. Most of the times I have to shut my computer and wait for about 30 seconds before opening it, and then the mouse will reappear. But the problem surfaces again after sometime...I am fedup with restarting my laptop everytime.
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Nov 26, 2013
I have a HP 6t-1200 CTO Ultrabook with the Radeon HD 8750M and Intel 4000 switchable graphics.
Problem: When I am operating with Windows 8 they function normally, but upon updating to Windows 8.1 the AMD drivers fail to be able to initiate and D3D.
1. Most current driver is dated 2013-01-14
2. Generic drivers do not recognize the hardware
3. Drivers for other HD 8xxx series based HP laptops do not resolve the problem
Current workaround: Open the Catalyst Control Center and go to switchable graphics application settings under the power tab. Switch anything that uses DirectX to run in power saving mode, this will run those applications using the intel 4000 graphics which has a more current driver that works with Windows 8.1.
Solution: For now I believe that the only solution is to wait for HP and Microsoft to work together on creating a newer driver. Once that newer driver is released it should resolve the problem. The other solution is to permanently stick to Windows 8 and not update to Windows 8.1. This is a bit more difficult though since Microsoft pushes 8.1 very aggressively. There might be a way to make the notifications and automatic attempts to update stop, but I have not looked into that solution.
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Jun 3, 2009
For some reason, my laptop's internet stops working after it enters sleep or hibernate mode. I have to restart my computer to get the internet working which is annoying.
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Feb 16, 2009
I have a Dell XPS M1530. Since I am a college student, and when I usually leave class, I just close my laptop.
let it go to sleep, and put it in my bag. The problem lately has been that when I close my laptop, it does not go into sleep mode, even though it is set for it to do this.
It will do this on both battery and AC power. I will put it into sleep overnight so it is in sleep when I put it in my bag in the morning.
And once last week I put it in there thinking it was a sleep and then 3 hours later while I was at work,
I had not brought it out yet, and opened my bag and the laptop never turned off, it had been running the whole time and was hot, and had 22 minutes of battery left.........
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Nov 21, 2014
My keyboard suddenly stopped working after waking my computer up from sleep. The on screen and touch keyboard still function normally as well as the mouse touch pad built into the laptop, but the physical keyboard does not. The LED for the CAPS LOCK button wont even light up when pressed. The keyboard back lights however do turn on and off when the computer is powered on or flipped between tablet and laptop mode.
I have tried restarting the computer on several occasions as well as doing a complete shut down. I have updated all drivers and even uninstalled all of my keyboard drivers to no effect. I have tried running a diagnostic, but I either get an error that says the diagnostic could not run or that no data has been collected by the testing. All other scans of my computer show no issues.
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Feb 26, 2013
My Sleep button stopped recently. I installed TuneUp Utilities 2013. will this be a problem? There are three buttons on the top right of the key board. First one is working fine but the remaining two are not functioning. when I press them, button is glowing in white for a couple of seconds and nothing happening.
I generally use my lappy to listen to music and while it plays, I used to put the monitor off to save power. But suddenly it stopped working. Is this a hardware problem or something else? I tried restoring the power options but didn't solve the issue.
And my laptop is taking so much (around 15 minutes) for re-booting. Of course I have installed many programs. I make sure to remove all the un-necessary start up programs. I have a 8 GB RAM. But when compared to other laptops, it is taking really huge time to start!
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Sep 25, 2014
Every time when the laptop goes to sleep mode by itself and I turn it on again, the touch screen will be partly unresponsive, to be more specific, it is the upper part of the screen. The problem is only at the screen, mouse and touchpad are working fine. Now I can solve the problem by pressing power button to let it sleep and press again to turn it on, but I don't want to do this everyday.
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Nov 10, 2009
Apparently its a common problem on the SXPS 13 where the Ethernet adapter fails to work after the system resumes from sleep. It is caused by the NVIDIA chipset driver.
Can you check if yours is working correctly after the system resumes from Standby or sleep? If so, can you post what OS you are using? Which driver(Win 7 or Dell one)?
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Jan 23, 2015
So I have been talking to the customer care representatives of Dell and they keep giving me different answers for my questions. So I was hoping I could have a more constructive discussion here without being put on hold for hours -_-
1. My E7440 came with a SSD. Can I add a second internal HDD along with the the SSD?
2. If yes, would buying it from a different vendor (say Amazon) and installing it myself void my warranty?
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Aug 10, 2014
I just purchased a new E7440 recently and most of the time, it will not shut down- the power light stays light, but display is off and the HDD light blinks every few seconds. If I leave it, it hibernates eventually but only shuts down when I actually hold down the power key.
The same thing happens if I restart instead of shut down.
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Jan 19, 2009
My question concerns the non-functioning sleep mode buttons on my Lenovo W540 20BG.
In my current power management settings, the W540 is suppose to enter sleep mode by pressing Fn4 or by pressing the round power button shortly. However, either one of these methods do not work.
My computer does enter sleep mode when usign the Windows start menu (Start->Shut Down -> Sleep).
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Oct 30, 2014
Some times when I resume laptop from SLEEP, wireless are not working...
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Jan 14, 2009
it happened two times today, the screen went totally black, the fans stop working and the "sleep lights" turned on and off. Soon after the disc drive made the sound that id usually makes when turning the computer on.
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Dec 4, 2013
So, I just got my shiny new T540p with a 3K display and Win Pro 8 installed. I promptly upgraded to Win 8.1 Pro and now I have a problem with the Intel HD Graphics. Basically, the system will not turn the display on after a sleep and I can't adjust brightness.
I tried downloading the drivers from the support page, but they reference a Intel(R) HD Graphics 5000 card, whereas my system says it has a Intel(R) HD Graphics 4600 installed. When I try to run the driver install anyway, I get a message saying that my system does not meet the minimum requirement for installation (?).
I tried manually installing the Intel(R) HD Graphics Family driver instead. This fixed sleep and brightness control, but then all things 3D was completely messed up (like buttons in Skype and Chrome).
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Nov 2, 2009
I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine. I put it to sleep when I'm done and use the mousepad to wake it up. The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond. No blinking LED. I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.
My system is an HP dv6-6145dx. I am running Windows 7, with latest updates. The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version 4.3.205.0. When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes. I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.
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May 15, 2014
I just got a refurbished E7440. Before booting into an OS (e.g. staying in BIOS or at the boot menu), and after booting into Ubuntu, the fan is always on high and never stop (even when the CPU is idle at 40 degree C)). I also have an E6420 and an E6440, have never seen this behavior on them.
I see both BIOS A06 and A07 has "thermal control" listed as enhancement. Updated the BIOS to A06, A07, then A08, still have the same problem in all of them.
Is this expected for all E7440s or just mine? What can I do to make the fan be "on-demand" (without using Windows)?
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Nov 30, 2014
In Window's control panel, Biometric Devices shows me that the drivers are ok "Allow biometric devices with windows" is flagged. With Broadcom FMA I can easly enroll my fingerprints
Everything looks good but at this point there's no way to use my fingerprints to logon with Win7 pro.
In control panel / programs I can see installed: Dell Data Protection | Security Tools and Dell Data Protection | Security Tools Authentication but I can't find out any program to manage my fingerprinters.
I tried almost everything, installing/uninstalling drivers, softwares and all this didn't work. I suppose that I should find a program or something that allows me to associate the enrolled fingerprints to my account.
I even tried to use Dell My Downloads (with Internet Explorer) but I cannot because during the installation I had the message Service Tag Number not supported.
Windows logon shows me, next to my account and security card, another "account" fingerprints, I even tried to login with this but I received the message "Fingerprint not verified" (obviously because they are not associated to any account)....
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Feb 17, 2014
Though in all adverts it boasts about strong encryption options, I could not find any way of encrypting the disk other than Windows Bitlocker.
In the Dell Data Protection Console, but there are no options in the Encryption Tab. I even downloaded directly from Dell product site DDP Encryption software (650 Mb !) but in the installation, personal installation option is disabled asking for only Enterprise installation which requires some kind of a server.
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Apr 9, 2014
I'm experiencing a problem with multiple Latitude E7440 laptops.
When I undock from a port replicator, the laptop screen goes black. The screen never returns to a usable state. I must turn off the laptop manually and power back on. This is not occurring 100% of the time but is occurring fairly often. I'm running the latest drivers and bios update.
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Feb 26, 2014
I'm not sure if any other user has experience this issue. I did a lenovo update couple weeks back and since then my wireless adapter would not work after waking up from sleep mode. It shows that the wireless adapter is connected to wireless network but the internet would not work. The only way i can make it work is by disabling the wifi adapter by putting the laptop in airplane mode and then bringing it back out from it. Disabling and enabling the wireless adapter does a quick fix and does allow me to use the internet without any issue for the time being. i have also uninstalled and reinstalled fresh drivers from lenovo website, still having the same problem.
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Jan 18, 2014
I need to check the normal operating temperature for the Dell Latitude E7440. My fan is constantly on and the air coming out the side vent is extremely hot. I have installed a temperature app and with basic use (windows 8.1 and 2 or 3 apps open) the core 0 and core 1 of the processor are running between 85 and 90 degrees Celsius. When plugged into power, the fan is permanently on high speed. I don't know if this is normal. I dont understand why it is getting so hot, i have the i7, 8GB, 256GB SSD, so literally no moving parts to generate heat. My battery (47Wh) drains very quickly as well, 2 1/2 hours max.
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Jan 15, 2014
2 days ago I was given a new work laptop - the E7440 (its brand new).
Straight away I noticed some loud buzzing noises which a fellow colleague said was the fan. It's quite annoying. I soon noticed however when my laptop was idle these noises would stop, and when I clicked they would start again. Whenever I ask the Laptop to do anything these noises start up, and considering im active on the machine all day.
There are high pitched, buzzing noises. And as mentioned are aligned to when the laptop is processing something. They also make sounds when I scroll the mouse for example.
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May 6, 2014
Received a new Latitude E7440 today, and I like having the option of a pointing stick and a trackpad depending on what I'm doing, however the pointing stick apparently also can be "clicked" instead of using the dedicated buttons... this is annoying to say the least.
When I'm moving the mouse pointer with the pointing stick, if I press a little too hard it thinks I'm trying to do a click/drag.
I can operate the dedicated buttons just fine, so is there some way to disable this pressure-sensitive click feature on the pointing stick? Otherwise I'll have to disable the stick entirely as it's more annoying that having somebody randomly clicking the mouse buttons while you're trying to work...
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Nov 13, 2014
I've been having issues with this with this utility either not connecting upon resuming my laptop or even from a fresh start. I visit many offices at I am the IT manger and all the connections are saved in profiles but despite them being saved they won't connect even when I try to connect manually. The only way to get the adapter to connect is to right click Proset running in the tray and click "reset proset". Even now while typing this I am connected via wifi but the proset icon shows "connecting"
I've tried updating the wifi adapter drivers from Dell and Intel directly and also completely removed the drivers and re-installed them but I am still having the same issue.
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Jun 26, 2014
I'm attempting to enable BitLocker on a Latitude E7440 running Windows 8.1. The system is in UEFI mode with Secure Boot enabled, so I'd like to use Secure Boot for integrity validation. I have the appropriate GPO set, but if I try to enable the TPM protector, I get the following warning event in the BitLocker-API management event log:
BitLocker cannot use Secure Boot for integrity because the expected TCG Log entry for variable 'SecureBoot' is missing or invalid.
This is immediately followed by:
BitLocker determined that the TCG log is invalid for use of Secure Boot. The filtered TCG log for PCR[7] is included in this event.
The system therefore ends up configured with a regular platform validation profile instead of using Secure Boot. Is this a problem with the firmware on the Atmel TPM on the system, or is it something else?
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Dec 23, 2014
My E7440 is new and shipped with Ubuntu (12.04), it has the A11 firmware version
key presses on the laptop's keyboard are randomly repeated making it usable without an external keyboard. [URL]....
Is there fix for this coming in a firmware update and/or is Dell working on a patch for the linux kernel?
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Feb 17, 2013
I am new in Windows 8 and i wanted to install either fedora or Ubuntu 12.10 in WIndows 8 64 bit. However, under Advanced options in the General settings, i don't see the UEFI settings tile which shows the UEFI firmware settings so that i can disable secure boot. What should I do, or which other way should I do so as I can be able to dual boot?
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