HP Split 13 X2 :: Ultrabook Synaptic Touchpad / Clickpad Cursor Disappears While Working
Jan 11, 2014
HP Split 13 X2 Ultrabook - Windows 8.1 (64 Bit) I have an HP Split x2 Ultrabook that I purchased a month or so ago.
I upgraded to Windows 8.1 recently. I have noticed that my touchpad freezes and my cursor no longer works, no matter how many times I click or try to revive it. If I then start using the touch screen, the cursor disappears altogether and does not come back. This happens completely randomly - sometimes every couple of hours, other times more than once an hour. It has nothing to do with how many programs I have open or how often I am using it.
I go to Device Manager to check the mouse/pointer, and it says the device is working correctly. It also says all available updates have been installed. Most of the times I have to shut my computer and wait for about 30 seconds before opening it, and then the mouse will reappear. But the problem surfaces again after sometime...I am fedup with restarting my laptop everytime.
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Aug 19, 2014
The touchpad on my laptop (hp pavilion x2) is not working, the cursor is not visible. It works perfectly well when I plug in an external mouse, however when I unplug it the cursor will freeze and when I use the touchscreen it will disappear completely.
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Sep 1, 2013
My touchpad driver stopped working today afternoon. It was working perfectly and suddenly it stopped and i have recently (last week) purchased it. I uninstalled and the reinstalled the driver but still its not working. Also, please note down my Notebook details:
HP Pavilion 15 Notebook PC
Product number: E3B55PA#ACJ
Windows 8 Single Language 64-bit
Date of Purchase: 24 Aug. 2013
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Sep 27, 2014
The Synaptics touchpad on my DV6-2113tx stopped working a few days ago. The light on the top says its active but it doesn't work. Cannot get it to go inactive either. Have installed the new drivers from the hp site but still no luck. This is what I see under mouse properties.
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Jan 29, 2012
I have been using a Dell Studio 1558. However, for the last 2 days, my Dell touch-pad has not been working. I have tried uninstalling and re-installing the drivers. I have taken the drivers from the driver disks that came with my laptop as well as the drivers from the dell website.
I have also tried using system restore to roll back to a time much before the problem had started to appear. This has not resolved the problem as the touch-pad is still not working.
On checking in the Device Manager, the device is not normally visible. when all hidden devices are seen, the Dell Touch-pad icon appears with a yellow exclamation mark.
The error code shown is "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)"
I have tried to update the driver from the device properties, but i get a message that the latest driver is already installed.
I am unable to diagnose the problem.
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Dec 9, 2014
I've got a new Inspiron 15 (S/N DPDYC12) with Ubuntu, installed Win7 x64 on it, most drivers from the Dell site, and on launch it brings up the error "Synaptics touchpad 64-bit enhancements has stopped working". When I try to enter mouse options in control panel, I get the error "Unable to connect to synaptics pointing device driver'. Tried reinstalling the driver, rebooting, etc. How do I fix it?
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Jun 21, 2011
I bought new HP G4-1037 tu laptop............ I installed Synaptics version 15.0.7.0..........All things are working properly but the ON/OFF button on top left with indication light is not working .......How i can activate this feature of touchpad..
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Jan 31, 2015
I have successfully installed Ubuntu on my Aspire E3 112 and after a bit of fannying around with setting a System Password in the BIOS and trusting the Grub2 EFI settings, I have a stable system that boots in to both Ubuntu and Windows 8.1 with Bing.
BUT , The right click doesn't work on the Synaptic Touchpad. No matter where I click on the touchpad it is recognised as a left click.
I've tried installing the GPointing Device Setting but there aren't any config settings for right click.
I've heard that Synaptics have a product (Synaptics Gesture Suite for Linux - SGS-L) but it's only available to OEM suppliers.
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Jun 18, 2014
i am using HP Pavilion G6 core i 3, my touch pad is working properly but the cursor lock option on touch pad is not working.when i double click on top left corner to lock the cursor nothing is happening..
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Dec 14, 2013
I recently purchased a HP HP - Split x2 Ultrabook - Model # 13-g110dx and I am pretty happy with the ultrabook. The ultrabook came installed with Windows 8 which I upgraded to Windows 8.1 and after that all Windows 8.1 updates were installed and the latest drivers from HP as well. However I have noticed that the touch stops responding after sometime and I have to restart the laptop to make it work again.
Another issue I've seen today is the touch pad stopped responding and I again had to restart.
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Aug 10, 2011
Dell xps 15z ... I have an issue that the cursor disappears every few seconds whilst typing
To clarify it is the cursor and not the mouse pointer. When you click the mouse the cursor reappears in the right location so its not being moved by trackpad etc.
It appears that the tab/window open become de-active and the cursor disappears.
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May 8, 2013
I have a HP 2000 Notebook PC; can't seem to find the model numbers or anything.
My touchpad just randomly stopped working when I opened my laptop this morning. I'm using an external mouse right now but need to have access to the touchpad. I have already attempted the following:
Rebooting 5 times
Trying function keys
Toggling on/off: there is not light above the touch pad, and double tapping does not facilitate any change in the light or function of the touchpad
Reinstalling touchpad driver twice
Searching mouse properties: does not list touchpad as mouse device.
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Apr 22, 2013
The touchpad on my aspire 5517 has stopped working and I can use the cursor only with a mouse.I have windows 7.I tried system restore and used devise manager.
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Feb 13, 2015
I just got this laptop for a month and the touchpad is making me frustrating. The cursor lags, the drag function sometimes not working, the primary and secondary buttons interchange (the settings are not changed), and the left or right-click does not work properly. I got downloading the drivers of the mouse to restoring the pc to its original settings. Currently, the bios is updated but it is still happening though the update made the touchpad to become more responsive than before.
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Jun 7, 2013
The touchpad on my Inspiron 15z freezes-up a few times a day; the cursor suddenly won't respond and buttons stop working. Restarting the machine usually fixes the problem, until the next time...
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Dec 10, 2014
i have new hp split ultrabook 13-r101dx...i formated it by windows 8,,again i format it by windows 8.1....i need beats audio software...how can i get it?
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Mar 9, 2010
dv6000 touchpad not recognized by driver. Also blue led always on and not effected by pushing on/off button. Had replaced motherboard due to failure just before this. All else works fine including usb mouse.
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Nov 10, 2012
I need Synaptic touch pad drivers for my DELL XPS L502X for Windows-8 Pro.
I cannot find those in the official dell drivers download page.
Without those drivers, my touch is not double touch to scroll up/down.
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Mar 18, 2008
I've got a Aspire 5315 which I configured for my brother in law by removing Vista and replacing with XP (SP2).
Everything is peachy, it is a great computer for the price (got it at W*M) except for some reason I can't get customization features on the synaptics touchpad.
I've got the latest drivers installed for XP (x32) - which is 10.8.10 I think... but the menu isn't there to customize things like, disabling tapping on the touchpad. I noticed on the synaptics download page it says:
Note: Installing a generic driver can result in the loss of customized Synaptics pointing device functionality.
is there a way to get a non-generic driver? any help would be appreciated.
oh and someone mentioned flashing the BIOS, is that safe? would I need to do that before this problem can be fixed? is the touchpad issue related to the BIOS? how do I know if it is already up to date?
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Nov 2, 2013
I just bought a new notebook HP 650 and I tried to download the Synaptics Touchpad Driver for Windows 7 Ultimate 32 bit from your driver support website, but I wouldn't be able to download it - it wont begin automatically download the driver but instead it jump to different HP support page with language selection...
This model has touchpad with a little dump in upper-left corner, that should be a on/off switch, also there is a led diod indicator - but it didnt work now.
So I'm asking you, where can I download this driver for my win7?
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Feb 2, 2015
I need to install the synaptic touchpad driver. I bought a refurbished Dell Latitude E6410 and the scrolling aspect of the mouse pad doesn't work.
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Jul 9, 2010
My computer is the dell 1747 Studio Laptop running Windows 7 Professional. It has the built-in Synaptics Touch Pad. When you drag your finger on the far right side of the pa, it auto scrolls through the document on the screen.
I use my Laptop almost exclusively with a remote desktop connection. I process large documents (some as many as 200 pages). If I accidentally drag my hand or finger up or down on the left side of the touch pad, it begins to scroll. Since it is a remote desktop connection, it will not stop scrolling until it reaches the end of the document either up or down. I have to sit and wait for it to finish scrolling before I can use the computer again.
I would like to know how to turn OFF auto scrolling on the touch pad. There is a "wheel" setting in the device setup menu but you can only turn it down to "1" not "zero".
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Aug 28, 2014
I have a recently gotten my Lenovo g510, with a synaptics touchpad. My problem is that when I write, I can't move my pointer at the same time. It's like when I type my touchpad gets disabled, and when I stop the typing it enables again. I've seen some places that it's just to turn of/on palmcheck? But I can't find it in my settings. It looks like my menu is more up to date than the others, and therefore they have more detailed menus, but mine is pretty simple.
I will add a picture of my menu, when I go to my mouse settings, and then the settings for the synaptics.
Link to image ...
This is the picture most of the people refere to, but I don't have that menu ...
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Dec 8, 2009
a new IDT audio driver to test ! It seems to me the slight pop when changing song in WMP12 is gone but I'm not too sure. I just downloaded it and might need more people to test it out to see if it fixes the crackling/popping sound.
Quote:
IDT Audio Driver Version 6.10.0.6255
[url]
Second, a new Synaptics touchpad driver to update too. I've always wanted to double tap to access the secondary menu like mac and I found a way to it ! With this 2-finger-gesture tool, our touchpad is exactly like MAC ! (no four fingers yet though) And now, you can double tap like mac multitouch to initiate secondary menu !
Get the latest here
Quote:
Synaptics Touchpad Driver Version 15.0.0.1
[url]
2-Finger-Gesture tool
[url]
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Apr 19, 2013
I recently purchased the xps 12 ultrabook. Now the touch pad on it will not work at all. Not sure if I pushed something to disable it or what? But the pointer is there and when I click, it does absolutely nothing!! I have to use the touch screen for everything or an external mouse that I plugged in.
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Dec 8, 2013
I bought this Split x 2 a week ago and it came with WIndows 8. Everything was working fine until I upgraded to WIndows 8.1. Now my Touchpad will freeze some times and I have to log out and log back in to my profile to unfreeze the touchpad other times I can get it to unfreeze by resetting the release touch screen buttom.
I called HP customer service and they said it was a Microsoft issue and transfer me to them. Microsoft said it was a hardware (HP) Issue and that i needed to go back to the store where I bought it(BestBuy). I took it back yesterday to BestBuy and they gave me a knew one. I did the same thing and upgraded to Windows 8.1 and touchpad issues is back. So pretty sure is not a hardware issue.
All windows updates are completed. I checked the Touchpad's Driver and it is up to date.
NOTE: I plugged a wireless mouse to my laptop and when the touchpad freezes the wireless mouse still works.
Everything else works great on the laptop is just very inconvenient when you are working and you have to log out to get your touchpad to work again.
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Mar 20, 2013
This touch pad sucks! I just got the new XPS 12 convertible Ultrabook and I have always loved the XPS now regretting that I did not go with the Macbook....
The touch pad is rarely seems to work correctly even after I have adjust the settings and it is constantly freezing up for 10-20 seconds and I have to right click several times to get it to unfreeze. Really irritating! The only way to get around this is to use a USB mouse.
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Nov 6, 2014
HP Split 13 X3 M110sa- USB ports on right side not working
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Nov 29, 2014
i'm having problems with my new acer v5 touchpad... i made a clean install of windows 8.1 and installed all the win 8.1 drivers from the acer support site. from the device id of my touchpad (ACPISYN1B71) i assumed that it is a synaptics model.
the problem now: after installing several versions of the driver, even trying the alps and elantech versions, i could never manage to get multi-gesture settings in the settings windows from synaptics - there are only settings visible for right- and left-click. where are the multi-touch gesture options for windows 8?
basic funtions work, like left click, two-finger right click and two-finger scrolling, but nothing is configurable and all the other gestures are not available.
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Jul 17, 2014
I have just bought the Hp Split 13 X2, product no. E7G42EA#ABU and upgraded to Windows 8.1
I'm having real problems trying to get anything to bluetooth to my PC. Tried to find different ways to solve this , but had no luck.
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