HP EliteBook 840 G1 OS/Software :: Biometric Not Available - Cannot Enable Windows Logon
Jun 26, 2014
I just received a new HP EliteBook 840 G1 and i'm trying to use the biometric finger print device. I'm on win8 x64, Ive installed the drivers:
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Validity FingerPrint Sensor Driver 4.5.133.0
Installed HP simplepass 6.0.100.276
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But the i can't enable the windows logon, it keeps telling me my password is wrong (which is not true)...And the biometric reader is not recognized in the control panel...
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Attaching some screenshots .....
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Sep 18, 2010
I am using HP EliteBook 8440p,with Window 7 professional. Â I installed the Bluetooth driver downloaded from HP but the Wireless Asistant still showing my Bluetooth as disable, I can not enable and the caption say "This device has been disabled in the computer setup utility and cannot be enabled from Wireless Assistant.
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The Bluetooth icon is also missing in Control Panel tray.
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Oct 23, 2014
My client has an elitebook 8440p and has been using the fingerprint logon for so long he has forgotten his bios password. There is no setup of security questions or usb spare key available.Â
We can get into the bios via fingerprint but cannot remove the bios password or regain this password. From what I understand, even though he can log in with his finger and access the bios with his finger, he cannot remove or change his typed password.
From other posts I saw that HP emailed a file to remove the bios security to the user in similar cases. I am looking for who he should contact, via email, phone, etc, to get his bios security removed. Again, he can access using his fingerprint only at this point and wants to remove all security at this point.
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Oct 25, 2012
HP Elitebook 8460p - is there any other way to enable the wireless on an HP laptop? Â I've checked the settings, bios and also made sure the wireless card installed in the laptop works. Drivers are installed correctly. When troubleshooting, it comes up with "turn on the wireless". Nothing happens when pressing the button. It stays amber.
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Jul 1, 2011
The laptop is a HP EliteBook 8440p running Windows 7 Professional Win7Pro. Â
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The HP Wireless Assistant has the following message: Wireless LAN Adapter: This device is disabled in the device manager and cannot be enabled from Wirelss Assistant. It can still be turned off.
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I have checked the device manager do not see where to turn it on.
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There is a blue light on the above the keyboard and on the front side of the laptop. It's turned on in the bios. I've tried to resintall the driver.
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The wireless device model # installed is:
intel model: 622anhmw
sps:Â +572509-001Â OB
How to proceed? I hope to avoid a complete resinstall.
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Mar 25, 2009
just wanted to see if any of the Windows 7 beta testers using the XPS m1530 have tried the prerelease software by Upek for the fingerprint reader.
I have been using if for about month now and would definitely recommend you download the new software and use it with windows 7.
The main reason is that it recognized fingerprints much better, no more swiping 3 times to log in.
I can log in with one swipe almost every time. I mean 9/10 times i can log in w/ just one swipe, much better than before.
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Jan 12, 2015
I just purchased a used Elitebook 8540w with i7 quad core and four memory slots (I love it!).  It is running 64 bit Windows 7 Professional  It came with one 4gb memory module and I purchased an additional 4gb module to bring total RAM to 8gb. Â
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I have the HP document that shows for two 4gb memory modules, one should be in memory slot 1 and the other in memory slot 3 for correct functioning of dual channel memory. Â All set right?
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Not quite.  In the Elitebook 8540w, the primary memory slots under the keyboard are clearly labeled "1" and "2"  However, the expansion memory slots on the underside of the chassis are also clearly labeled "1" and "2"  Opps!  There is no "3" and there is no "4"  In which of the unfilled three slots do I install the second 4gb module for correct functioning of dual channel memory?
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Apr 26, 2014
I had this problem with my hp pavilion dv6-6b54er entertainment notebook pc. I got the new windows 8.1 64-bit and i lost all my drivers i restored most of them except for the biometric device driver. My bsi sensor wont even lit or flash
When u get to the device manager there is an unknown driver instead, also i cant the biometric devices is missing from the control panel.
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Jan 26, 2015
I have an Inspririon 15R that is going to the black screen after I logon to Windows 8.
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Nov 30, 2014
In Window's control panel, Biometric Devices shows me that the drivers are ok "Allow biometric devices with windows" is flagged. With Broadcom FMA I can easly enroll my fingerprints
Everything looks good but at this point there's no way to use my fingerprints to logon with Win7 pro.
In control panel / programs I can see installed: Dell Data Protection | Security Tools and Dell Data Protection | Security Tools Authentication but I can't find out any program to manage my fingerprinters.
I tried almost everything, installing/uninstalling drivers, softwares and all this didn't work. I suppose that I should find a program or something that allows me to associate the enrolled fingerprints to my account.
I even tried to use Dell My Downloads (with Internet Explorer) but I cannot because during the installation I had the message Service Tag Number not supported.
Windows logon shows me, next to my account and security card, another "account" fingerprints, I even tried to login with this but I received the message "Fingerprint not verified" (obviously because they are not associated to any account)....
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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May 25, 2014
Have a HP Laptop with windows 7 and I cannot logon. When I try to logon using my password, I continuously get message, "The user profile service failed the logon. The user cannot be loaded."Â
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
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The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.Â
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Jan 3, 2015
Because of a virus, I recently had to reinstall Windows 7 Professional 64-bit. I have gotten everything else working except the fingerprint reader.I have installed the Validity Fingerprint Reader driver from the Dell Support site. The fingerprint reader shows up in the Device Manager. However, the Biometric Devices applet doesn't appear in the Control Panel.
I tried letting Windows update detect the fingerprint reader. It installed a driver for a Synaptics device. This was enough to get the Biometric Devices applet to appear in the Control Panel. However, when I tried to configure the fingerprint reader, I got an error saying no fingerprint management software was installed. I have seen lots of posts online directing me to validityinc.com for drivers or the DigitalPersona software, but Validity Inc. seems to have gone out of business. The DigitalPersona software is available on the Dell Support site for my service tag.
I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results.
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Jul 21, 2014
I just got the Elitebook 850 G1Â and I've put all the settings to sleep when I close the lid and wake up when I open it. I've checked both settings in windows and in the BIOS and it's all good but when I actually do it, it doesn't wake up but restarts the computer instead. So when I've been typing away on Word, I constantly save it but it doesn't go back to where I left it. I thought it was one of the graphics drivers at first, because it has dual graphics, intel and ati. It's had some issues with the ATI but I think I've fixed it. I'm running windows 8.1 Pro.
I tried changing the settings to hibernate instead and what it gave me was a BSOD. Video_dxgkrnl_fatal_error. i remember it did that the first time i tried to do it before when it was on sleep mode.
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Jan 6, 2009
I just got a Sony SR today and everything was working well (including the fingerprint reader).
However, after I restarted my computer, the finger print reader stopped working for some reason and it was no longer recognized by my computer.
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Oct 2, 2009
I recently bought the upgrade but this is the first time I am upgrading Windows as I usually do clean installs. Is there anything I should pay attention to? Are the drivers already there for Win7 and are there any known issues?
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Jul 30, 2013
Because I did a fresh install for windows 7, I used a operating disc, meaning I had to download the drivers on here. The problem is, where do I download the option to let me use recovery? Its like a black window prompt the gives me the options. I have home edition. Wheres the link to download.
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Sep 27, 2009
What is the simplest way to get the BT working in Windows 7 on the XPS 16?.
There aren't any devices with missing drivers, but there is no Bluetooth either.
All I really need is mouse capability (I don't use any other BT functionality).
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Apr 30, 2014
I have a EliteBook 8730w  sinds 2010  and I just installed Windows 8.1.Now I don't have any access to my SD reader.According to the device manager the SD reader  driver is up to date and is working, but I don't see the SD reader in the file explorer.The SD reader is a RICOH.In the device manager I have some problems with Other devices:
1) Base system device
2)Â Base system device
3) Fingerprint sensor
4) Unknown device
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I suppose that the problem must be in Other devices.
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Aug 14, 2014
I have an HP Elitebook  8530w with Windows 7 32-bit. I did not buy this laptop, it was a gift from a friend. I have gotten recently, just a few days ago. I have not used the fingerprint sensor previously before today. I went on the HP site and went to get the driver for the fingerprint sensor. Here is the link to that page. I tried to install the AuthenTec Fingerprint Sensor Driver but it did not work, it said the installation process was interuppted and to try again later. So I tried again later and the same happened. So I uninstalled and checked to see if there were any later versions. I had not looked to see that the original one I installed from the drivers page was from March 17 2010.
I did some researching around and found version 6.0.100.272 of HP Simplepass (The AuthenTec Driver had HP Simplepass installation included). I installed this version and it worked. I opened it up and it prompted me to enter my windows account password. So I did. I then clicked Set Up Windows Log On and it told me to enter my Windows password again. I did but it didn't work So I tried again... and again... and again... It didn't work no matter how many times I tried. I tried restarting my laptop and changing my account password. Neither worked. So I'm confused as to what could be the problem. I would very much like to use this feature.
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Jan 24, 2014
 I have a HP EliteBook 8460p. Replaced the faulty hard drive with a new Hard drive which was sent by HP. Tried to do a new, clean install of Windows 7 Pro but I keep getting an error that says "a required cd/dvd device driver is missing".Â
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I have read some HP support forum where i need to download Storage Controller Driver [URL] ...
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I'm unable to find the Storage Controller Driver, link to download [URL] ....
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May 22, 2010
I installed the drivers for the biometric security on this Sony Vaio and I don't know how I get to the settings for it
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Aug 12, 2009
I have successfully enabled VT on my Acer 8930G laptop using bios 1.13 in windows vista 32. All credit goes to Marcan from this link [url] and the posters who have made this possible. Tjeute post below explains how PLEASE NOTE FOLLOW DIRECTIONS CAREFULLY IF IN DOUBT PLEASE ASK
This is what I did in an Windows environment: downloaded the Bios from the Acer site. I downloaded the 1.13 bios, and ran the Insideflash utility. Don’t know what the differences are between 1.10 and 1.13, but the Windows Eperience Index gave higher rates on the CPU and the GPU parts.
After flashing I filled in a backup name (f.i. c:ackupbios.fd) in the platform.ini file and executed the Insideflash again, but did not flash the Bios this time. After exiting Indsideflash the backup file had appeared on the desired location.
Then I installed Python 2.6.2 for Windows. I copied the vtenbable.py script as well as the backup bios to the Python directory. After that I opened an elevated DOS prompt, went to the Python dir (cd c:python26) and typed “vtenable.py backupbios.fd 8930gvt-bios.fd”.
Finally I copied the 8930gvt-bios.fd to the Insideflash directory, erased the supplied bios file and renamed 8930gvt-bios.fd to KM2_113.fd. Then I executed Insideflash for the last time and flashed.
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Aug 25, 2014
my Bluetooth, I can't enable it. I think the image explains more than words. OS: Windows 8Laptop: HP Pavilion g6.
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May 13, 2014
I used a Windows 7 Ultimate 64-bit installation DVD to replace Windows 7 Professional 64-bit on my Elitebook 8740w. In the end, I used a clean installation as the upgrade option ended up with a fail error. However, after doing the clean install, it can't detect any wifi. What drivers am I likely to need to download and re-install?
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Feb 3, 2009
I have a SZ61WNC machine with XP downgrade on it. Everythings been working fine until suddenly the fingerprint reader stopped working.
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Nov 29, 2014
Recently I moved to windwos 8.1 from windwos 7 and i have hp pavilion dv6-6b19ej, before when i was using windwos7 beats audio was working perfectly and i was able to enable and disable them usnig (fn+b). After I upgraded to 8.1, I've downloaded the latest drivers form IDT i think oct-2013 but i still cant enable my beats, i have the UI for the beats control panel but i cant use the beats as a hardware fn+b is not working anymore!!!?
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Nov 30, 2014
IÂ want to run a Virtual PC . After googling I got some instruction. Some of the people suggest to change in bios. They suggested go to Bios-> Security -> System Security -> Enable virtual. But when I tried that. I didn't find the system security under Security. what should I do? How can I enable virtualization in my pc?Â
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Nov 13, 2009
i'm using lenovo notebook 3000 G430 and i've install windows 7. it seems my notebook cannot enable the wireless lan. i've turn the switch on but cannot press the function key (FN+F5). i've install all the vista driver in the CD but to no avail.
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