HP 14-d012AU Lockups :: Laptop Refuses To Boot After Win 8.1 Update - Memory Could Not Be Written
Dec 31, 2014
I bought this laptop on 16 December, and got on with transferring apps and files from my old desktop PC. All OK until last Sunday, when I left the laptop doing a Win 8.1 update overnight. Next morning, it was requesting a reboot, but then, after the initial HP logo, the screen goes blank for some minutes. Then the Win 8 screen appears with a message:
"LogonUI.exe - Application Error. The instruction at 0x00b1645a referenced memory at 0x00000008. The memory could not be written."
When I click on OK, the screen goes blank then flashes. The message re-appears, with the same result. I have tried to boot the machine from a CD and a USB pen drive, after changing the boot sequence in the BIOS/UEFI screen, but with the same result. What should I do?
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Jan 11, 2015
Dell Inspiron 17R laptop, close to 2 years old.
For a couple of months, the laptop refuses to boot when turning it on. Screens stays completely black, never reaches the Dell-logo. The power-LED burns normally, CPU lights up for a few seconds, then dies out. I hear the fans starting and I think the hard disk starts as well.
The speakers start making an intermittent beeping sound, short beep every +- 3 seconds.
At this point, I have to interrupt the proces, and restart. Occasionally, the computer does start normally (around 10-30 times trying). In the beginning, this took only a few times trying, but it's getting worse.
When the computer comes back from sleep, it doesn't have any problems, only when it's (re)started, or coming from hibernation (deep sleep).
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Apr 17, 2013
My Dell Inspiron, won't come on, first it started out with memory dump, with:
PAGE_FAULT_IN_NONPAGED_AREA error message,
and Stop Code: 0x00000050.
Then I did 'system restore', it didn't work.
I tried 'chkdsk' it didn't work
I tried 'System Repair', it didn't work either
I took out the RAMs and re-seated them, it didn't work,
Now its even worse, the PC won't even come on at all.
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Sep 22, 2011
I have a Hp pavilion dv6700 series (dv6840el) and it just won't boot without the battery attached.
If i plug the AC adapter, i get some computer activity (fan, dvd drive noise and HD drive spins) for about 5 seconds and then shuts down.
Once i plug the battery (which is dying, needing a replacement), the laptop boots fine.
So, my question is: is this a motherboard or an AC adapter issue?
The AC adapter seems ok, though. But if i'm considering to buy a spare battery, i must make sure that i don't need a new AC adapter as well.
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Jun 20, 2013
I have my Ideapad y510p laptop and it is refusing to boot. Basically, I was simply restarting my computer and then it stopped working. The computer seemed to have been getting finicky lately and taking longer too boot prior to this issue, but that may just be me. When I press the power button the Lenovo logo pops up and the spinning thing starts. This spins for an extremely long time then a BSoD appears and the laptop reboots.
And for a split second the BSoD flashes "INACCESSIBLE_BOOT_DEVICE" (the BSoD sits for a few seocnds then this message pops up for a very short amount of time, I had to film it and go frame by fram to figure out what it said) On the next boot cycle a little "Preparing Automatic Repair" pops up. This goes on for a long time too, and when it finishes it takes me to a blue screen asking for my keyboard layout. Upon selection I am greeted with an option to troubleshoot or turn off the PC. Troubleshoot then allow me to refresh my PC, reset my PC, and advanced options. The refresh option when selected states "The drive where Windows is installed is locked. Unlock the drive and try again." The reset option brings up a "Please Wait" then comes up with an error stating "Unable to reset your PC. A required drive partition is missing." Under the advanced options I am presented with an option to do a system restore, which errors out and tells me to specify which Windows installations to restore, an option to do a system image recover, which errors out giving me the error code 0x80070002, an option to do a startup repair, which then says that it could not repair my PC and nothing is listed under "Log file", an option to adjust my UEFI Firmware Settings, which just loads up the BIOS, and an option to load up the command prompt. The command prompt is where things start to get intresting.
I ran diskpart then list disk and list volume, list disk returned "There are no fixed disks to show" and list volume returned "There are no volumes." I proceeded to run chkdsk /r /f /x but that returned that the drive was write protected, which I am assuming is because I am running off the recovery x drive. I also ran sfc /scannow which stated that there are pending repairs and that I need to restart to fix them. So, after all this it would appear that my hard drive is not mounted or malfunctioning. However, in the BIOS the hard drive is listed, also I tried changing from AHCI to compatible and that yeilded no results. I then proceeded to simply try to use the novo button and do a system restore, however when I tried this it poped up a screen saying "Windows is loading files" and when the progressbar completed the computer reset and when back to the boot screen and put me back where I started.
I tried booting from a USB flash drive and a USB CD drive and both of them failed and just reset the computer and brought me back to the boot loop. I tried reseting the BIOS, pulling the power plug and battery and holding the power button for 20 seconds, and a BIOS update to v3.05 (I used the CMD prompt to open notepad then navigate to a folder that contained the BIOS update exe and updated the BIOS), and none of these worked. I then proceeded to pull the hard drive from the laptop and stick it in my desktop. I tried booting off this hard drive on my desktop, but this did not work. I was able to grab all my data from the drive and back it up on my desktop perfectly fine.
Also, when I loaded up disk management, I noticed another 350mb recovery partition. Shortly after getting the laptop I made a post on these forums asking about what all the partions on the primary hard drive and I included a picuture of the disk management (the thread with image can be seen here) and in that picture there is only one 350mb recovery, however, now there is two. Not sure if this is of any use or not, but I am just trying out be as through as possible. Also, I ran a chkdsk of the primary partition (c drive when on the laptop) when I had it in my desktop and that did not work any.
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Jul 20, 2009
I just recieved my Sony Vaio FW490 today. After uninstalling the trial version of Office 2007 (student version), windows refuses to boot normally. I tried several system resores without success.
Although it said that the restore worked properly, I kept rebooting to repair windows or vaio restore center or something like that. I finally called Sony tech support, and they walked me through restoring the C drive to its original state option
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Apr 12, 2013
I have a Dell Vostro 1014 (or whatever it is).. And it refuses to start. I can charge it, but as soon as i press the start button, it stops charging. I don't hear any sounds from the pc as it would start either.
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Dec 25, 2014
When I try to start my Inspiron XPS15 L502X DELL laptop by pressing the 'power on' button NOTHING happens.
I have tried the methods suggested on the forum site (remove battery-press power button for 40 secs-put battery back -start) but nothing happens. The laptop refuses to start. No lights, no message, just NOTHING.
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Sep 3, 2014
Product ID QG466PA#ACJ
FAILURE ID PU2NXX-63977N-MFPV5F-407G03
i have HP pavilion g4 Notebook pc . After some time , i use my laptop it shows blue screen. When i run memory test from BIOS it shows this failure code. How can i diagnose it?
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Dec 28, 2009
Laptop is an Acer Aspire 1640. 2.26GHz, 2gb RAM.
Laptop was working fine with the factory Hitachi HTS541680J9AT00 80gb drive.
I purchased a Samsung HM160HC 160gb drive as it's supposed to be the fastest PATA laptop drive available.
I put it in and the laptop just kept saying "no operating system found" with the XP disk in the drive.
I tried several optical drives and got the same issue with all of them.
I then hooked a USB optical drive up and it wouldn't boot from it.
I removed the internal optical drive and the system then booted from the USB drive and loaded Windows fine.
I just assumed it was a fluke and once Windows was done loading I removed the USB drive, installed the factory internal optical again and turned it on...
"No operating system found".
This is where I'm stuck. If I remove the optical the system boots into Windows fine. There were no issues like this with the other hard drive.
I have tried setting the hard drive as Master, Slave, and Cable Select with no change.
Laptop has the newest BIOS.
Samsung does not offer firmware updates on their hard drives.
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Dec 13, 2013
I get the error in the Title after i tried to flash the latest BIOS update for the Z510. I can press ok and then get into the boot manager but i cant choose anything there. Also I cant boot from a Disk with e.g. XP on it.
I also tried the Inside BIOS crisis mode (fn+r) with the BIOS file on my USB drive but it doesn't work and tries to access the file on the USB drive but boots normally instead to the error again. (Couldn't try it with removed battery as I have to remove the whole back to remove the battery on the Z510).
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Aug 4, 2014
My HP notebook G7 was doing windows update on monday night it was on all night but in the morning when i checked it had an all blue screen that says HP and a circle that indicates it is loading but nothing else. it stayed like that all tuesday i am guessing it froze. i have tried restarting the computer with the power button but i get the same screen again. i have take out the battery also and the same thing happened.
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Aug 15, 2014
Laptop experienced random and very frequent BSODs after an automatic Norton update. Tried everything but only removing Norton stopped the problem. Removed Norton several months ago without even one recurrence of the problem so reasonably certain the cause was the Norton. Myy question is what antivirus program is known to run reliably on the HP g7? Currently don't have one installed because I don't know wht will run.
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Dec 12, 2013
I've had a HP Envy 15 touchsmart laptop (Windows 8 originally, windows 8.1 now) for about 2 months now and haven't had any problems, till a few hours ago i attempted to update the bios of my laptop using the hp support assistant. After the restart, the pc would no longer start up and took me to a blue screen with the error message SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Everything I have done so far short of a refresh or reset has not worked and if i could I would like to avoid both as I do not have the bandwith to go download windows 8.1 again.
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Feb 26, 2009
an Acer Aspire 5570z was gifted to me by my father and I own it since 1.5 Year and it works cool, the notebook came with 512MB RAM and I updated it to 512x2 a year back and every thing worked cool, but now, I finally decided to buy a 2 GB RAM, I bought a 2 GB DDR RAM and inserted in my laptop, the laptop works good but problem is that now when I go to CMOS setup, it shows up as Extended memory to 2048MB but I own Windows Vista Ultimate (French) 32BITS ; but my Windows only shows up as I have only 1.00GB of memory!
why my memory RAM is not being showed in Windows?
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Jun 14, 2012
HP G662 Notebook running Windows 7 64 bit: Despite running all the troubleshooting advice from web I can find, my Windows Update will not work and has not worked since I replaced my hard drive about a year or so ago. No error messages appear.
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Nov 10, 2013
I have a problem with my HP Pavilion 15 Notebook PC, model 15-e055st, which I purchased two months ago with Windows 8 pre-installed. I susequently upgraded the operating system to Windows 8.1 and all seemed to work OK. I then used the HP Support Assistant to do some important updates, which included the BIOS and other software. Following the HP update the computer would not Shut Down or Sleep, but Restart worked OK. When I attempt to Shut Down or Sleep, the screen goes black but the power light and the wifi light on the keyboard remain on and the fan is still operating. The machine will not recover from this situation without me first doing a hard reset by keeping the power button pressed for about five seconds.
I trıed restoring the software to the condition prior to the HP update but the problem still existed. Two days ago I refreshed the computer, which rolled the operating system back from Windows 8.1 to Windows 8.0 but the Shut Down/Sleep problem is still there.
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Sep 1, 2014
recently installed an automatic update to windows 8.1. Now I get a black screen after the welcome page. I can load task manager and get to the internet. tried to get to safe mode at startup with f8 but several attempts were unsuccessful. I updated my graphics driver from AMD today and same black screen appears. I also restored sytem to an earlier date using the HP utility with same results - black screen after welcome page.
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Aug 23, 2014
I recently upgraded my ThinkPad W530 laptop BIOS from version 1.11 (which it shipped with) to the latest, version 2.59.
After doing so, my two 16 GB DIMMS are not only showing up as 8 GB each, thereby cutting my usable memory in half from 32 GB to 16 GB.
I ran through all the normal hardware checks to ensure that one of the DIMMS wasn't bad. I tried each DIMM separately, tried in different slots, etc. They both show up just fine and even pass the memory quick test in the BIOS. Only, they are showing up as 8 GB DIMMs.
Is there a feature in the latest BIOS that would somehow limit this? It was working fine at 32 GB before.
And, unfortunately, there is no reverting back to BIOS v.1.11 from anything after v.2.55. It asked me if I was sure I wanted to proceed...this was the last type of problem I expected to see though. (I also tried reverting back to previous versions of the BIOS that were allowed and it didn't work...
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Sep 20, 2014
This computer is my friends. I don't know what she did to it. I have fixed it before but this has been running a for hours and the same message stays there.
"HP 2000 error failure configuring windows update revertong changes do not turn off computer"
I forgot too say it is Windows 8.
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Aug 26, 2014
I got automatic Windows up date last night. After the updates, I can't do anything except turn on the computer, see the HP page, the green log in with password page, then all goes dark blue and freezes. It will not even rcognize the keyboard to back out. It is an HP Envy 20 all in one desktop. I have removed the back, all looks good, everything is secured and in place.
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Nov 14, 2014
I have HP pavilion dv7 which won't let me in BIOS to change boot order.
I have windows 8 32 bit installed and it keep booting normally no matter which key (Esc,F9,F10,F1,F2 etc) at start up, is pressed or keep pressed.. it wont stop booting and wont let me in BIOS. All it does it that if keys are pressed it will start beeping but then boot anyway.
I want to boot it from USB and install WIndows 8.1 64 bit.
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Nov 8, 2014
I own a CQ56-203SG Laptop which was doing fine for years (I do not remember when I bought it). No misuse, no hard hits. New HP Battery since a few month.No difficulties before. Used it with Ubuntu which worked perfect! No M$Windows ever touched this machine. It does not boot any more. Even BIOS is not reachable.Start by pressing the power button leads to: Light in power button is on, orange light in key F12 is on, white light in CapsLock key is slowly blinking. No signal by coded blinking recognised.
Fan is on, slowly, constant.Monitor remains dark. HD lamp does one short flicker when powered on, remains dark then. It does NOT make a difference if lid is closed or open. Obviously even going to BIOS is not working. Last status before failure:OS working, lid closed, machine was sleeping.Did not wake up. After several attempts it woke up exactly once. After restart it remained dark for ever. Formerly all that worked fine for years. I tried to power down completely including battery remove and then press power button to drain capacitors. No result. I tried the Win + b keystroke combination, no result. Machine dead.
Modell LD710EA, Ser (Personal information removed)
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Mar 15, 2012
I'm running on an HP G72-b66US Notebook with Windows 7 64-bit
Every time I boot it up, I see the Hp logo appear and then go away after a few seconds like usual but instead of seeing the Windows logo, theres just a blank black screen command prompt and nothing happens at all. I did a self hard drive test and memory test in bios and they both passed. I tried going into the system recovery option on startup and it does the same as when I start it up and go to that blank command prompt.
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Nov 8, 2011
My laptop HP G60 won't turn on. I am assuming there is power to the laptop because the side light is on. I have removed the battery, thinking the battery might be dead and just plugged it in. It still doesn't work.
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May 21, 2013
Today I tried to turn on my laptop but the power on light only blinked.
I have tried hard resetting it by taking out the battery and holding the power button for 30 seconds.
The button power button, f12 key, and cd button keeps blinking unless i take the battery out.
The ac adapter is working and I think the battery is ok because the led is blinking while i have no ac connected.
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Dec 6, 2014
My computer won't boot an I have the error stated in the title. Also where is the installation disk I can use to fix my computer, do you get them with the pc.
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Feb 3, 2015
I updated BIOS (it's now Hewlett-Packard F.49) with a download from HP's website. I wish I hadn't done that because it made my laptop ill. When booting up it freezes and the only thing I see is the black screen with HP logo. No button works.
Later I've found out that BIOS itself ain't the problem (I tried to recover the old version for long without any success), it's the USB devices attached or the USB ports, dunno. My laptop boots normally and works perfectly if I take off all the USB plug-ins before I press the power button. After the black screen has passed I can plug in the USBs and they work too.URL....
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Aug 13, 2012
I was using my notebook pc when it suddenly crashed with the BSOD popping up giving the error:
UNMOUNTABLE_BOOT_VOLUME
Technical Information: ***STOP: 0x000000ED (OxFFFFFA8005252870,0xFFFFFFFFC00000B5,Ox0000000000000000,Ox0000000000000000)
On restarting I was given two options:
1. Launch Startup Repair - Choosing option 1 gave me an error message HP Recovery window stating - Create file fail. On clicking Ok, it takes me to another screen (HP recovery manager window) stating Recovery not supported under current configuration, please enable accelearation option for intel Smart Technology and try again. When I click Ok the screen closes and the computer shuts off.
2. Start Windows Normally - Choosing Option 2 gets me back to the BSOD with the same error
Then I tapped on F8 while stating up. I was given a host of options:
1. Repair your computer - Error window (Windows Script Host) Script: X:Rita-toolStart.vbs; Line: 93; Char:14; Eror: The system cannot find the file specified; Code 80070002; Sourcenull). then it goes back to the error reported earlier for Launch Startup repair
2. Safe mode - BSOD same error
3. Safe mode with networking
4. Safe mode with command prompt
5. Enable boot logging
6. Enable low-resolution video (640x480)
7. Last known good configuration (Advanced) - BSOD same error
8. Directory Services Restore mode
9. Debugging mode
10. Disable automatic restart on system failure
11. Disable driver signature enforcement
12. Start Windows normally
I did not try any of the other options as I was not sure what it was. Then I tapped F2 while starting up and went into the HP Advanced Systems Diagnostics screen. There were a lot of options for running tests.
Every test I run ends up as failed. Failure ID: 0U6G3A-63C785-MFPX0J-60R803. It always says Hard Disk Short DST: Failed
Bottom line is any option I take it gives me one of two errors, either the BSOD UNMOUNTABLE_BOOT_VOLUME or the error that my repair utility cannot create a file.
My system information:
Model: HP Pavilion g6 2010tx Notebook PC
Processor type: Intel Core i3-2350M CPU @2.30Ghz
Current Processor Speed: 2300MHz
Memory Size: 4096 MB RAM
BIOS Date: 05/29/2013
BIOS Revision: F.25
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Mar 19, 2013
I upgraded my dell n411z to one block 8gb memory ram, after this, the laptop doesn't boot. Also not enter to the bios. In a old post i read that the laptop has two memory slots, however, when i replaced the memory only see only one slot. Previusly i cheched the memory compatibility and it's acording to the specs. When i returned to the original memory it works. Why can't i upgrade the memory?
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