HP Pavilion 15-e055st Lockups :: Following Update Notebook Would Not Shut Down Or Sleep But Restart Worked OK
Nov 10, 2013
I have a problem with my HP Pavilion 15 Notebook PC, model 15-e055st, which I purchased two months ago with Windows 8 pre-installed. I susequently upgraded the operating system to Windows 8.1 and all seemed to work OK. I then used the HP Support Assistant to do some important updates, which included the BIOS and other software. Following the HP update the computer would not Shut Down or Sleep, but Restart worked OK. When I attempt to Shut Down or Sleep, the screen goes black but the power light and the wifi light on the keyboard remain on and the fan is still operating. The machine will not recover from this situation without me first doing a hard reset by keeping the power button pressed for about five seconds.
I trıed restoring the software to the condition prior to the HP update but the problem still existed. Two days ago I refreshed the computer, which rolled the operating system back from Windows 8.1 to Windows 8.0 but the Shut Down/Sleep problem is still there.
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Oct 6, 2013
I have a problem with my HP Pavilion dv6-7006ed Entertainment Notebook, when i play a game or watching some videos, sometimes it will get into a sleepmode, the screen doesn't turn instant black just like you see when it's going into sleep mode. After that i can't do anything, but the laptop is just running.
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Nov 9, 2014
I have a Dell Inspiron 14x 5423 that will reboot/restart but will not shut down, sleep, or hibernate. The screen shows shutting down, the screen and the hard drive turns off, but the power light and fan stay on until the battery dies in the laptop. I hold the power button and everything shuts off. When booting, I do not get the windows improperly shut down error the I normally get when I just hold the power button to shut off the computer so I suspect the operating system is shut down! I have tried updating bios to A13, video drivers, Chipset drivers, and Windows 8.1, The laptop passes all diagnostics.I even tried admin command prompt and "shutdown /s /f /h 0" command with no different results. Changed all settings in Control Panel to enable sleep and/or hibernate. I downloaded KB hot-fix which says it is for Windows 7 as another test.
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Mar 12, 2014
I have a 2 yr old Pavillion G7-1329 wm with Windows 7. I use Windows antivirus and firewall along with Malwarebytes for spyware. I have noticed recently when I download or update anything, instead of restarting as before, it hangs up and after about 5 minutes it goes into hibernate and won't come out of it.
I have to do a hard power off.
I have done a couple of restore points but it doesn't solve the problem.
I do use a cooling fan to prevent overheating although it does still get quite warm.
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Oct 3, 2014
My HP Pavilion DV6 6120us freezes during shut down. Windows looks like it goes through the shut down process and the screen goes black but the mousepad border light stays on and the wifi (f12) button goes orange. The only way to completely shut it down is to hold the power button for a few seconds. Once I start it up again, it says Windows wasn't shut down properly. After a few days of this, now the laptop battery isn't being detected.
I went into the BIOS and run the onboard memory test and hard drive test but both passed. I haven't done a reinstall of the Windows yet but with the battery issue now I am thinking it could be the motherboard but I'm hoping it's something else as it's out of warranty. I'm running Windows 7 Home SP1 64-bit edition.
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Oct 29, 2013
After being closed for a short time when I open my pavilion g6-1b60 I have a flashing light on cap lock and my wireless light is amber and the scren stays black.
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Aug 8, 2014
Recently, the sound has become unrepsonsive and the speakers will not play any sound on my laptop unless I restart it every time I use it after it has gone to sleep.
Also, the orange button on the mute button does not light up when the speakers are not working.
Model: 15-n019sa
Product: F1X71EA#ABU
The audio driver is up to date
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Aug 4, 2014
My HP notebook G7 was doing windows update on monday night it was on all night but in the morning when i checked it had an all blue screen that says HP and a circle that indicates it is loading but nothing else. it stayed like that all tuesday i am guessing it froze. i have tried restarting the computer with the power button but i get the same screen again. i have take out the battery also and the same thing happened.
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Jul 30, 2014
HP Pavillion G6 notebook PC windows 8 ....i have brought this laptop last year but now audio is not working properly, all the time i need to restart laptop in order to play sound...
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Jan 8, 2014
I have a hp pavilion g6 notebook laptop, I cant get into the Bios, what Fkey i need to press,I am running Windows 8.1 ....
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Aug 28, 2014
My Pavillion dv7-4183cl Notebook turns off on its own with no warning or error messages and then reboots asking for the power on passsord, etc. I am running Windows 7 Home Premium. The occurences are more and more frequent as time goes on.
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Jul 19, 2014
I have a HP Pavillion g6-1b60us notebook pc product number: LW350UA#ABA and for the last few months it has been having trouble fully restarting. Whenever a windows update runs, and my computer begins the restart process to finish the update, it will turn off, but will not turn back on automatically. The screen will go black, and the power light is still on, but nothing else will work on the computer unless you force shutdown the computer and then turn it back on. I've waited overnight to see if it would restart and it would not. I've updated all my drivers and run numerous virus and malware programs to make sure it wasn't a bug causing it, and now I'm stuck.
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Jul 14, 2014
I just bought a new laptop :HP Pavilion g6-2389ca Notebook PC and my problem is that when I unplug my laptop it turns off after a few seconds and it restarts. but it doesn't turn on it just keeps restarting. and there aren't any errors the battery is new and I checked it with the HP battery check and that said it was OK. I have this laptop now for just a few days. And when I try to turn on the laptop while unplugged the laptop freezes at the log-in screen.
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Sep 17, 2014
My HP Pavilion G6 Notebook freezes at the HP startup and does not get passed that initial page and into windows. I tried pulling the battery out, resetting many time and ran a quick diagnosis. And after running a quick diagnosis it came back with the following error:
Hard Drive Short DST Check: Failed
Fairlure ID: GLM9VR-6B8783-MFPXOK-60SN03
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Jul 24, 2014
I just bought HP Pavilion n210se notebook and the configurations are as following:
Intel 4th Generation Corei5 4200 processor
4GB Ram
Windows 8.1 Pro
BIOS ver. F42
I have downloaded and installed all the latest drivers to date from HP website: [URL] ....
I have already read some forum posts and did some steps like:
1: install latest drivers for Ralink bluetooth device
2: Uninstall the Ralink bluetooth device
3: Disabled Ralink bluetooth device from device manager
But nothing worked for me.
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Nov 20, 2014
I have HP Pavilion dv4 1117nr with corrupted BIOS , I was updating my BIOS when the power cuts off and my laptop just keeps on beeping with black screen repeatedly.
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Jul 30, 2014
Hp Pavilion-g6-1394sa
-Freezes on the windows logo when booting up (windows 7).
-Freezes when booting safe mode.
-Freezes when trying to go into recovery tools.
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Sep 16, 2014
I bought new HP Pavilion 17-f001sm Notebook PC (Windows 8.1 x64), it worked perfectly for 3 days, and 4th day it crashed randomly while i was watching some video, from then it constantly crashes.
Sometimes its black or blue screen, sometimes it just freezes or restars itself, and once i got ''KMODE_EXCEPTION_NOTHANDLED'' message. Also my Dics usage was 80%-100% until i deleted McAfee.
All drivers are ''up to date'', have 2 coolers under it so it constantly low temperature, McAfee didn't registered any viruses, even tried to reboot it but it continued to crash.
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Feb 2, 2014
I have Hp Pavilion 2000 notebook, on which when i am press f2,f3 for brightness increease or decrease, id does'nt do that. inface all other buttons are performing well, but when i press this, the brighness bar shows on the screen but newither it increases nor decreases.
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Aug 22, 2014
My HP Pavillion Notebook 17-e110dx has stopped working for no discernible reason. When I turn it on it says F1 system information and automatically goes to the F1 screen where it displays the sys info. It says press ESC to exit but that does nothing. In fact, no keys do anything. I tried to get to other screens when booting but it won't let me do anything. The laptop is only a few months old and I still have the basic 1-year warranty. Who should I contact to have HP repair it?
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Aug 23, 2014
I have an HP Pavilion g4-2149se Notebook running Windows 7.For the past 2 weeks almost, whenever I start my computer, before getting the Windows welcome screen, I get a lingering blank screen with a cursor. Then, it'll finally get to the welcome screen, but before it loads my desktop, I'll get another lingering blank screen with a cursor. Honestly, I'm grateful that my computer is still starting up at all... But is there any way to fix the lingering blank screens? It's making me nervous.I've looked around the web for a solution for days, and anything I could find I've tried, but nothing has worked. I uninstalled all recent Windows updates, hoping one of them had went wrong, but no luck I scanned for virus' and malware and found nothing. I've only downloaded one program since I noticed the problem began (4K Video Downloader), though the program doesn't seem to be a problem.
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Feb 2, 2013
I don't know what to do i tried updating bios but it made it worse then i restored my notebook tried to restore to factor sending but the same still happens I don't know what to do this is happening for last 4 month since i bought it . This lagg thing is happening when listening to music and like browsing internet at a same time and when i turn a page on lets say Google lagg thing happens and its stop my music for a sec and it makes funny noise like dzinkt...
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Mar 18, 2010
Recently i had infamous video problem on M1330, so Dell replaced the motherboard.
But after that my m1330's video is fine, but it just shut down all of sudden. sometimes it shuts down when it is booting or it shuts down after 20-30 mins of use .....
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Nov 4, 2014
Today, somebody (without my permission) updated my laptop from windows 8.0 to 8.1. Later I found out that this person didn't make the, according to the HP supportpage, necessary preparations. HP warns that my laptop now can get problems, like a blank screen, loss of internet connectivity and disabled hardwaredevices. I bought my laptop about 1 year ago. It's a HP Pavilion 15 Notebook PC 64-bit.
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May 11, 2010
Recently, I have a problem with my Dell Inspiron 1420 as it's often freeze and auto shut down or restart. When it freezes, my screen will appear many small black pixels which are scattered around the desktop.
During the restart process, the system will require me to choose one of the few options available (eg. Start Windows Normally) as it stated there that the laptop was not shut down properly.
Remarks: My Dell Inspiron 1420 is equipped with NVidea 8400M GS.
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Sep 1, 2014
recently installed an automatic update to windows 8.1. Now I get a black screen after the welcome page. I can load task manager and get to the internet. tried to get to safe mode at startup with f8 but several attempts were unsuccessful. I updated my graphics driver from AMD today and same black screen appears. I also restored sytem to an earlier date using the HP utility with same results - black screen after welcome page.
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Mar 26, 2013
My dell xps 13 turns off when I press restart, and then never comes back on. If I hit power the keyboard flashes once and then nothing. It starts back up maybe one out of every 50 attempts. I am very disappointed in this product
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Nov 30, 2014
My XPS 18 periodically has had trouble coming out of sleep mode. A hard restart has usually worked to restart it. However, the last time it didn't work and now won't start. While plugged in, a hard restart only turns the fan on after a few seconds and the battery indicator light blinks fast 7 times, then pauses, then repeats continuously. Once the battery runs down, a hard restart only gets a single orange blink and then nothing.
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Mar 14, 2009
First of all my M1330 has been serving me quite well lately. I've only had it for about 6 months, but the only problems I've had were the computer getting hot.
As of last night, when I pressed the power button to go into sleep mode (I always do this before I go to bed),
it would pop up a BSOD, and then restart my computer, and pop up a black screen asking if I wanted to reboot in safe mode or not
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Nov 24, 2014
I try to boot my pc but get the error code 0xc000021a, then it restarts and says preparing automatic repair, then the same BSOD error pops up and the cycle continues. I've tried just about every 'fix' I could find on the internet. I purchased this computer with windows 8 pre-installed, I do not have a windows 8 repair DVD.
Upon further research I've been lead to believe it has something to do with winlogon.exe or csrss.exe, which makes sense, seeing as I cannot even log on to my computer. Other forums suggest it could be caused by 3rd party software.
As far as I can see, all I can do is access the BIOS. I have no files that can't be easily replaced so even if I could somehow factory reset it that would be great, though I'm not sure if that will fix anything or is even possible in my current position.
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