Dell Inspiron 5423 14z :: Reboot / Restart But Will Not Shut Down / Sleep Or Hibernate
Nov 9, 2014
I have a Dell Inspiron 14x 5423 that will reboot/restart but will not shut down, sleep, or hibernate. The screen shows shutting down, the screen and the hard drive turns off, but the power light and fan stay on until the battery dies in the laptop. I hold the power button and everything shuts off. When booting, I do not get the windows improperly shut down error the I normally get when I just hold the power button to shut off the computer so I suspect the operating system is shut down! I have tried updating bios to A13, video drivers, Chipset drivers, and Windows 8.1, The laptop passes all diagnostics.I even tried admin command prompt and "shutdown /s /f /h 0" command with no different results. Changed all settings in Control Panel to enable sleep and/or hibernate. I downloaded KB hot-fix which says it is for Windows 7 as another test.
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Jan 14, 2015
Why does my E1-521 laptop shut down every time? Regardless of what I select, sleep, hibernate, close lid, it still shuts down. That is not what power buttons are set up to do, seems to make no difference what those settings do. It may be a coincidence, but I think I started having problems when I turned on "OneDrive".. which I can't seem to turn off! Running Windows 8.1....
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Nov 10, 2013
I have a problem with my HP Pavilion 15 Notebook PC, model 15-e055st, which I purchased two months ago with Windows 8 pre-installed. I susequently upgraded the operating system to Windows 8.1 and all seemed to work OK. I then used the HP Support Assistant to do some important updates, which included the BIOS and other software. Following the HP update the computer would not Shut Down or Sleep, but Restart worked OK. When I attempt to Shut Down or Sleep, the screen goes black but the power light and the wifi light on the keyboard remain on and the fan is still operating. The machine will not recover from this situation without me first doing a hard reset by keeping the power button pressed for about five seconds.
I trıed restoring the software to the condition prior to the HP update but the problem still existed. Two days ago I refreshed the computer, which rolled the operating system back from Windows 8.1 to Windows 8.0 but the Shut Down/Sleep problem is still there.
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Nov 21, 2014
Only way to restart is to press down the power button.
I've already tried several things (BIOS, video driver replacement) unsuccessfully.
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May 11, 2010
Recently, I have a problem with my Dell Inspiron 1420 as it's often freeze and auto shut down or restart. When it freezes, my screen will appear many small black pixels which are scattered around the desktop.
During the restart process, the system will require me to choose one of the few options available (eg. Start Windows Normally) as it stated there that the laptop was not shut down properly.
Remarks: My Dell Inspiron 1420 is equipped with NVidea 8400M GS.
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Feb 12, 2014
I have an Ideapad Y510P with 24G SSD and Windows 8.1. I uninstalled the Express cache by a mistake. So I want to re-install it. Unfortunately, the install program told me that I need to reboot the system even I tried to reboot or shut down the system several time.
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Mar 10, 2009
I'm running Vista 64, ad very occasionally when I try to hibernate the machine (either docked or un-docked) it waits for 5+ minutes with a black screen and then reboots.
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Mar 31, 2013
Inspiron N4110 When I shut the lid it enters sleep mode. Until now when I would open lid and push the power button it wakes up. Now it does nothing and I have to hold power button down to force shutdown then restart.
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Mar 12, 2014
I have a 2 yr old Pavillion G7-1329 wm with Windows 7. I use Windows antivirus and firewall along with Malwarebytes for spyware. I have noticed recently when I download or update anything, instead of restarting as before, it hangs up and after about 5 minutes it goes into hibernate and won't come out of it.
I have to do a hard power off.
I have done a couple of restore points but it doesn't solve the problem.
I do use a cooling fan to prevent overheating although it does still get quite warm.
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Sep 7, 2008
I waited a long time for this new W540. Downlkoad all the newest drivers and did all the updates and now this POS will not shut down. Just goes to a black screen and have to hold the power button to force a shut down.
When I try to reboot the screen goes to black right after the home screen with a twirling cursor. Had to send my new W530 back for hard drive failure and now this W540 is screwed, too!
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Mar 18, 2010
Recently i had infamous video problem on M1330, so Dell replaced the motherboard.
But after that my m1330's video is fine, but it just shut down all of sudden. sometimes it shuts down when it is booting or it shuts down after 20-30 mins of use .....
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May 2, 2010
i have a studio 15 just wondering what you guys prefer hibernate or sleep mode?
i find hibernate a cool future and useing it alot..
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Jun 3, 2009
For some reason, my laptop's internet stops working after it enters sleep or hibernate mode. I have to restart my computer to get the internet working which is annoying.
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Apr 13, 2009
Hibernate take a really long time to shut down, twice as long as shut down. the first thing that happens is that the monitor shuts off and then hard drive works for a while
Sleep is even clunkier. turns off monitor, it takes a few minutes to complete, sometimes when i use the FN+F1 combo it comes back on, when I close the lid usually works, but sometimes it doesn't.
at times hibernate won't work and stops in the middle of it, forcing me to shut of the laptop. then on restart it freezes a couple of times on the desktop and earlier I even got the BSOD.
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Apr 3, 2013
I have 10+ years experience, but I cant resolve this bug. I have a 3560 Vostro, new running win7. It has never went to sleep or hibernate properly. I have set it to go to sleep after 10 minutes and hibernate after 120 minutes, neither work as I wake up the next morning to find the laptop still running. ALSO I set the power button to "hibernate" and when pressing that it takes me to the log into windows screen. It seems like the computer goes to hibernate and IMMEDIATELY wakes up to the login screen.
Is there a program or setting that is preventing the PC from sleep/hibernation?
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Mar 26, 2013
My dell xps 13 turns off when I press restart, and then never comes back on. If I hit power the keyboard flashes once and then nothing. It starts back up maybe one out of every 50 attempts. I am very disappointed in this product
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Mar 8, 2014
The computer will go into hibernation without any problems.
When I power the computer back up, it starts up I see the starting windows screen. That screen goes blank and then nothing happens.
I just updated the BIOS to A15 and that did not work. I have tried uninstalling the video driver and that did not work. I tried installing an older video driver and no luck there.
The video driver I have for the NVIDIA Quadro FX 1800M show version 8.17.12.5922
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May 7, 2009
thought that hibernate was better because it turns off the computer and saves battery except on my laptop the power button is defaulted to sleep so I would have thought that they would default it to that for a reason.
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Jan 26, 2013
I have Vostro V131 model with 64 bit Windows 7 pro (preinstalled) The laptop stacks when is going to sleep/ hibernate (lid close/button press / via windows etc, doesn't matter. Power button/indication stays on & white leds indicator (power & wireless stay on). I was waiting for a long time , but no reaction. To return back to normal mode I need or to press power button for 6 sec (for power off and then power on) or remove power connector & remove battery.
I updated BIOS to v05, saw some suggestions in sw sleep configuration, but it doesn't work.
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Nov 1, 2012
The options Hibernate and Sleep are there but I cant select them, also the laptop turns off automaticly after some time and gets hot. Its a vostro 1320 runing windows 7 and without battery.
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Sep 18, 2009
I have a Vaio VGN-Z46GD, that will not sleep/hibernate and now will not shut down either.
When I shut the lid, it sleeps for about 15 seconds and then wakes again.
Also, the same when I click the sleep button.
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Nov 30, 2014
My XPS 18 periodically has had trouble coming out of sleep mode. A hard restart has usually worked to restart it. However, the last time it didn't work and now won't start. While plugged in, a hard restart only turns the fan on after a few seconds and the battery indicator light blinks fast 7 times, then pauses, then repeats continuously. Once the battery runs down, a hard restart only gets a single orange blink and then nothing.
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Jun 12, 2009
Ever since Vista SP2, I have been experiencing issues with my Z690 Vaio. Wih hibernate, the laptop just restarts when I try to resume and gives the improper shutdown error. With sleep, sometimes the laptop refuses to start or gives the BSOD. Sony support, as usual has been lackluster.
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Mar 14, 2009
First of all my M1330 has been serving me quite well lately. I've only had it for about 6 months, but the only problems I've had were the computer getting hot.
As of last night, when I pressed the power button to go into sleep mode (I always do this before I go to bed),
it would pop up a BSOD, and then restart my computer, and pop up a black screen asking if I wanted to reboot in safe mode or not
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Feb 23, 2013
My new Lattitude laptop powers back on (sort of) when in either sleep or hibernate modes, but I have to power off in order to get the computer to start. Usually happens after a few hours of being in either mode. Does it have something to do with power management?
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Oct 4, 2013
I have installed Windows 8.1 on my R61 and have a problem with sleep/hibernate. It never goes to this state, iI should stead LCD switch off but computer still runs. The only way to get back is switch off power and restart.
If I manually disable wireless driver before pressing sleep, then it goes to sleep state successfully. Which driver i should use.
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Jun 3, 2014
I have HP n278tx laptop and recently I installed Windows 8.1 OS and now I can't Hibernate and Sleep my lap.When I do that it get stuck.And also I can't install chipset drivers provided by HP for Win 8.1 Pro. I can't install these 2 drivers.
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Dec 13, 2013
I’ve had the T430s for about a year. Whenever the laptop goes into sleep/hibernate mode, I hear a high pitched hum come from the bottom back section of the laptop. It also becomes noticeably louder when I unplug the AC adapter. I've put my ear to the laptop to try to identify where exactly the noise is coming from. I attached a picture with the general vicinity circled.
I don’t think I explained the issue to the repair centre properly. They ended up replacing the fan the first time I sent it in for repair. The second time I sent it, they replaced the system board. However, it continues to emit that high pitched hum.
Am I being too sensitive to the noise or is this something that can be fixed? I’m just past my warranty and I’m afraid if there is a problem that isn’t identified, I’ll be stuck with it for the next few years.
Link to image
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Dec 8, 2009
I've recently encountered a problem where every time my Studio 17 is supposed to go to sleep mode (closing lid, clicking sleep mode in start menu, etc.)
it becomes a hard shut-down, where I have to turn on the laptop again and it tells me that the laptop was shut down improperly.
My power settings indicate that it is supposed to go to sleep mode, but it actually doesn't
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Aug 8, 2014
Recently, the sound has become unrepsonsive and the speakers will not play any sound on my laptop unless I restart it every time I use it after it has gone to sleep.
Also, the orange button on the mute button does not light up when the speakers are not working.
Model: 15-n019sa
Product: F1X71EA#ABU
The audio driver is up to date
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