HP G7 Lockups :: BSOD After Installing Norton Update
Aug 15, 2014
Laptop experienced random and very frequent BSODs after an automatic Norton update. Tried everything but only removing Norton stopped the problem. Removed Norton several months ago without even one recurrence of the problem so reasonably certain the cause was the Norton. Myy question is what antivirus program is known to run reliably on the HP g7? Currently don't have one installed because I don't know wht will run.
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Dec 2, 2008
I have an Acer 3100 laptop and I've been trying to install windows on it for the past few days. The problem is after Windows formats the drive and copies the files, i'll get the BSOD after it restarts. I've tried using a different hdd and ram. I've tried installing Windows XP and Vista. I tried loading an image of a fully loaded windows but that didn't work. I ran ram and hdd testes but no problems show up. I'm really out of ideas now. I also updated the BIOS but that didn't help.
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Dec 14, 2008
I purchased CT699854 4GB kit (2GBx2), 200-pin SODIMM from Crucial.com for my Dell Inspiron 1720 laptop. The machine already had 2GB in two 1GB chips for both slots.
When I installed the new chips, Windows Vista Home Premium refused to boot. BIOS recognized the new RAM without problems, but when Windows started to load I immediately got a 0x7b stop error. This is strange, because that usually coincides with an AHCI problem, but that's already turned on in the BIOS with Turbo Memory and works fine.
When I take ONE of those 2GB chips out, leaving an empty DIMM slot, it boots fine. When I use one new 2GB chip in conjunction with one of the old 1GB chips, it boots fine and Vista recognizes 3GB of RAM. But when I push it to 4GB, I get the 0x7b BSoD. I've used all combinations of new and old chips, and it appears the new chips aren't bad as far as I can tell.
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Aug 13, 2012
I was using my notebook pc when it suddenly crashed with the BSOD popping up giving the error:
UNMOUNTABLE_BOOT_VOLUME
Technical Information: ***STOP: 0x000000ED (OxFFFFFA8005252870,0xFFFFFFFFC00000B5,Ox0000000000000000,Ox0000000000000000)
On restarting I was given two options:
1. Launch Startup Repair - Choosing option 1 gave me an error message HP Recovery window stating - Create file fail. On clicking Ok, it takes me to another screen (HP recovery manager window) stating Recovery not supported under current configuration, please enable accelearation option for intel Smart Technology and try again. When I click Ok the screen closes and the computer shuts off.
2. Start Windows Normally - Choosing Option 2 gets me back to the BSOD with the same error
Then I tapped on F8 while stating up. I was given a host of options:
1. Repair your computer - Error window (Windows Script Host) Script: X:Rita-toolStart.vbs; Line: 93; Char:14; Eror: The system cannot find the file specified; Code 80070002; Sourcenull). then it goes back to the error reported earlier for Launch Startup repair
2. Safe mode - BSOD same error
3. Safe mode with networking
4. Safe mode with command prompt
5. Enable boot logging
6. Enable low-resolution video (640x480)
7. Last known good configuration (Advanced) - BSOD same error
8. Directory Services Restore mode
9. Debugging mode
10. Disable automatic restart on system failure
11. Disable driver signature enforcement
12. Start Windows normally
I did not try any of the other options as I was not sure what it was. Then I tapped F2 while starting up and went into the HP Advanced Systems Diagnostics screen. There were a lot of options for running tests.
Every test I run ends up as failed. Failure ID: 0U6G3A-63C785-MFPX0J-60R803. It always says Hard Disk Short DST: Failed
Bottom line is any option I take it gives me one of two errors, either the BSOD UNMOUNTABLE_BOOT_VOLUME or the error that my repair utility cannot create a file.
My system information:
Model: HP Pavilion g6 2010tx Notebook PC
Processor type: Intel Core i3-2350M CPU @2.30Ghz
Current Processor Speed: 2300MHz
Memory Size: 4096 MB RAM
BIOS Date: 05/29/2013
BIOS Revision: F.25
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Sep 6, 2009
I have Acer Aspire 5315 and was running Bios v1.33. It has been running warm for sometime and thought an updated BIOS would help.
I tried the ACER site but didn't see any BIOS updates listed for XP. I have XP Pro on it now.
I followed a different link and found BIOS 1.45 so i Flashed it using WinFlash.
After it completed it shut down, i waited a couple of min. and powered back up, when i did i saw the BSOD for about 2 seconds and then goes to selective startup (Normal, Safe, Safe w/networking etc...)
I have not tried safe mode yet but in normal it just goes back to that screen again.
I saw the thread on using the FN+ESC mode but not sure if i really need to do that.
what I should do to restore it back to 1.33? I have to check my external HD but i think i still have that 1.33 version saved that i used when i did it the first time.
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Nov 12, 2013
I keep getting blue screens complaining about igdpmd64.sys x00000050. I noticed on the day that I suddenly started getting blue screens Windows installed a bunch of windows 7 x64 updates. Does the recent windows updates can cause this?
At times I cannot even reboot normally when it occurs. I have had to restore to a previous version.
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Sep 11, 2009
I got this message: You cannot install Mac OS X Update on this volume. This volume does not meet the requirements for this update.
It's a brand new Unibody Macbook how could it not work?
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Jul 29, 2014
I have an Elitebook 8540w laptop. I wanted to upgrade RAM memory from 2x2GB to 2x4GB. I bought not a kit of 2x4GB as i wanted to, instead I bought two 4GB memory chips from HP.
After replacing the modules the laptop does not boot up.
What has been done:
- Bios Default Restore
My first question is: i realize it is better to buy a kit of 2 matched chips, but is it a must?
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Aug 4, 2014
My HP notebook G7 was doing windows update on monday night it was on all night but in the morning when i checked it had an all blue screen that says HP and a circle that indicates it is loading but nothing else. it stayed like that all tuesday i am guessing it froze. i have tried restarting the computer with the power button but i get the same screen again. i have take out the battery also and the same thing happened.
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Jul 9, 2009
I am using a BIOS version since 02/02/2007 (of Phoenix). Before installing a Core 2 Duo CPU, do I have to update BIOS?
I have a notebook with a Core Duo 1.73 Ghz, chipset 945gm (heard from other member that it has Napa Platform).
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Dec 12, 2013
I've had a HP Envy 15 touchsmart laptop (Windows 8 originally, windows 8.1 now) for about 2 months now and haven't had any problems, till a few hours ago i attempted to update the bios of my laptop using the hp support assistant. After the restart, the pc would no longer start up and took me to a blue screen with the error message SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Everything I have done so far short of a refresh or reset has not worked and if i could I would like to avoid both as I do not have the bandwith to go download windows 8.1 again.
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Jun 14, 2012
HP G662 Notebook running Windows 7 64 bit: Despite running all the troubleshooting advice from web I can find, my Windows Update will not work and has not worked since I replaced my hard drive about a year or so ago. No error messages appear.
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Nov 28, 2013
After installing the windows 8.1 update i can't get the sound to work on my tv. When i connect me laptop to the tv by a HDMI cable the sound doesn't work. The playback option is already set to 'realtek digital output' and i installed the latest drivers.
When i check my device manager i see that the high definition audio has got a exclamation mark on it,
but when i try to install de latest drivers trough the device manager it says that the latest drivers are already istalled.
Well i just don't no a sollution for this problem, and it would be nice to watch movies with sound on my tv again
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Dec 31, 2014
I bought this laptop on 16 December, and got on with transferring apps and files from my old desktop PC. All OK until last Sunday, when I left the laptop doing a Win 8.1 update overnight. Next morning, it was requesting a reboot, but then, after the initial HP logo, the screen goes blank for some minutes. Then the Win 8 screen appears with a message:
"LogonUI.exe - Application Error. The instruction at 0x00b1645a referenced memory at 0x00000008. The memory could not be written."
When I click on OK, the screen goes blank then flashes. The message re-appears, with the same result. I have tried to boot the machine from a CD and a USB pen drive, after changing the boot sequence in the BIOS/UEFI screen, but with the same result. What should I do?
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Dec 15, 2009
I recently I installed Norton 360 and used one User account then I re-installed Vista, now before I put Norton 360 back is it possible to continue with my first user? I don't want to activate another user. I know with I-tunes your meant to de-activate your computer before you re-install windows. Was I supposed to de-activate my Norton before I re-installed?
This whole "upto 3 PC's" is a load of ballox,
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Nov 10, 2013
I have a problem with my HP Pavilion 15 Notebook PC, model 15-e055st, which I purchased two months ago with Windows 8 pre-installed. I susequently upgraded the operating system to Windows 8.1 and all seemed to work OK. I then used the HP Support Assistant to do some important updates, which included the BIOS and other software. Following the HP update the computer would not Shut Down or Sleep, but Restart worked OK. When I attempt to Shut Down or Sleep, the screen goes black but the power light and the wifi light on the keyboard remain on and the fan is still operating. The machine will not recover from this situation without me first doing a hard reset by keeping the power button pressed for about five seconds.
I trıed restoring the software to the condition prior to the HP update but the problem still existed. Two days ago I refreshed the computer, which rolled the operating system back from Windows 8.1 to Windows 8.0 but the Shut Down/Sleep problem is still there.
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Sep 1, 2014
recently installed an automatic update to windows 8.1. Now I get a black screen after the welcome page. I can load task manager and get to the internet. tried to get to safe mode at startup with f8 but several attempts were unsuccessful. I updated my graphics driver from AMD today and same black screen appears. I also restored sytem to an earlier date using the HP utility with same results - black screen after welcome page.
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Sep 16, 2009
I'm planning on getting NIS 4 (Mac Edition) for my MBP, which now has Snow Leopard. My question is on if anyone has NIS installed and if any major problems occur for you when running it. I read the FAQ page on Symantec's website and it states that several portions of NIS do not function in SL, but wondering if it causes other compatibility issues.
I know that lots of people claim Mac's don't need security software but I'm one of those people that are a bit paranoid when it comes to online interactions, especially since I do quite a few purchases on the Internet.
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Sep 20, 2014
This computer is my friends. I don't know what she did to it. I have fixed it before but this has been running a for hours and the same message stays there.
"HP 2000 error failure configuring windows update revertong changes do not turn off computer"
I forgot too say it is Windows 8.
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Aug 26, 2014
I got automatic Windows up date last night. After the updates, I can't do anything except turn on the computer, see the HP page, the green log in with password page, then all goes dark blue and freezes. It will not even rcognize the keyboard to back out. It is an HP Envy 20 all in one desktop. I have removed the back, all looks good, everything is secured and in place.
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Sep 14, 2007
My parents have an Aspire 5000 that they use solely for internet browsing. It came with Norton Internet Security 2005, but my dad wants to install a different anti-virus program. The problem is every time we try to delete Norton through the Add/Remove, the only thing that happens is a window will pop up for a fraction of a second and then disappear. It refuses to be deleted.
There are multiple programs in there for Norton including LiveReg and LiveUpdate as well as the Internet Security. The only one that seems to be able to be deleted is LiveUpdate. Is there an or/der of deleting these programs that I have to follow to make sure they will actually delete? Does anyone else have this issue?
I personally use free AVG and never have any issues. It seems Norton and McAfee cause more problems than they fix.
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May 7, 2010
I wanted to view the actual contents of the drive. Using hiren boot cd I have opened Norton Partition Magic Pro Server. An error message popped up.
"Norton Magic Pro Server has detected an error110 on the partition starting at sector 258048 on disk 1.
The length of the partition in the partition table is incorrect.
The CHS length is 19148472, the LBA length is 19132416, and the file system lenght is 19132415.
Norton Magic Pro Server has determined that the length can be changed to the correct value of 19148472
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Jun 10, 2011
I just got a Pavilion dv6tqe, and there was an issue with the Norton Internet Security SONAR protection that required me to remove the Norton software and then re-install. However, after I did this, the fingerprint scanner no longer works. The computer says there are no biometric devices installed on the computer. How can I go about fixing this problem?
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Jan 13, 2009
I have brought a new dell studio 1435 laptop and they provided me with default windows vista home premiun OS.
I have installed windows XP professional OS after changing the BIOS settings for onboard devices (In BIOS:
Onboard Devices -> Flash Cache Module -> Set Off
Onboard Devices -> SATA Operation -> Set ATA)
Can i will be able to install the windows vista OS after installing windows Xp with the same BIOS settings for onboard devices (In BIOS:
Onboard Devices -> Flash Cache Module -> Set Off
Onboard Devices -> SATA Operation -> Set ATA)
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Jun 7, 2013
Update Retriever/System Update can't find USB drivers for model 20BH. gmy104ww
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Jun 2, 2009
I have a SONY VIAO VGN-SZ433N_B. I'm constantly reminded that there are new updates for my lap top, but when I try to install I am told 'VAIO Update 4.0 is required. VAIO Update (Ver. 4.0 and above) is required on your VAIO Notebook.'
So I installed Sony Update 4.0.0.08240 but still it isnt recognised. I have even tried to uninstall the previous Update module and then re install without success. I keep getting the same message, indicating that the Viao Update 4 I have isnt being recognised.
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Apr 19, 2009
I've had my XPS 1340 for a few weeks. While everything is great, I keep getting crashes. I have had a two freezes where I had to hard boot it and 6 or 7 blue screens when trying to wake it up from sleep. Anyone have any ideas before I call Dell? I already updated everything.
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Mar 15, 2009
I got the infamous blue error screen today; interestingly, it happened as I was just sitting here watching utorrent do its thing....
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Jun 27, 2009
i was surfing the web today using mozilla firefox, and for sum reason it became unresponsive on me, so i let it be, so it would become responsive again. once i had control of it again. the screen went blue. saying that sumthing went wrong and the computer had to restart. it restarted and when it tried to starting up windows the following message came.
"Boot Device Not Found
Please install an operating system on your hard disk
Hard Disk - (3F0)
F2 System Diagnostics
For more information visit:[url]
the computer would not let me click the F2 key to run the diagnostics as well as when i tried to hold down the power button for at least a MINUTE it wouldnt turn off! it is just stuck on that screen!
its only been about a month. So far i am waiting for the battery to run out so i can try and turn it on to see what is wrong Im afraid to pull the battery as i think it may cause damage to the computer!
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Feb 20, 2010
My 1730 is not cooperating this morning. Been trying to figure out why Im having a BSOD (Blue Screen of Death) everytime I try to open anything. It even crashed during a system restore and also during a power off at the Windows is Shutting Down screen.
Things had been working great up until last night. I was reading something on a webpage when I got a pop up window on the page I was on, and when I clicked the window closed, I crashed to blue screen of death.
Haven't been able to do much since then. Not sure if its hardware or software related, but I do notice that my McAfee isn't running now and when I try to update it says 'Components Are Missing' and to reinstall.
Can't get far enough in a reinstall before I crash again, so thats getting me no where.
I was able to do a system restore to a day earlier, but the problem is still there.
I also have no way to network in safe mode due to only having wireless internet access.
If anyone has any suggestions on where to get help to find out what might be causing the problem. Please let me know. I can follow instruction if anyone can walk me through what I need to look for.
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