HP Compaq Presario CQ61-417SA Lockups :: Notebook PC Freezes At Random Times
Dec 6, 2014
I have a Compaq Presario CQ61-417SA Notebook PC operating on Windows 7 Home Premium. The laptop freezes at random times, sometimes minutes into use or an hour into use. It is not caused by clicking a certain program or file. I suspect freeze issue maybe caused by hardware failure, possibly the HDD.
Here's a few observations of the laptop and the things I've tried to diagnose or fix it. During a typical hang the HDD LED light is constantly lit. Have also had both blue screen and black screen freeze. No error messages. Hard drive gets very hot. Entered BIOS and run both Primary Hard Disk Self-Test and Memory Test using InsydeH20 Setup Utility but it passed both.Laptop has been fully reset to factory settings so it can't be because of high CPU usage.
While idle the CPU usage is usually in the range of 13%-25%, with a rare spike of 53%The hard drive is a Western digital Scorpio Black 2.5" 320GB SATA. The laptop is unused so wiping it back to original settings wasn't an issue but I would like to get it back to a useable standard.
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Apr 21, 2014
I have a compaq presario CQ61-420US with similar problems below, except I have a black screen, fan turns blinking lights are the same (num lock and cap lock) but they are flashing continuously every second or 2. I have tried the hard reset with the ram fix, connecting an external monitor, changing the battery, and the power adapter to no avail. I also used compressed air on the vents just in case was stuffed with dust since it will overheat and may cause problems, but nothing.
One option I can think of is purchasing a new MotherBoard, but I'm trying anything else before that.
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Dec 21, 2014
Actually on Presario CQ61-110SLI I have XP installed instead the original Vista. Now I want upgrade to Windows 7 and contestually mount a new SSD Samsung 840 EVO instead the original... what is the right procedure?...
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Sep 8, 2009
My Dell Studio 15 is only about 3 months old and I have been having this problem for the last month now.
Every couple of days or so my laptop lockups - the cursor sticks and there's nothing I can do other than power it off and boot it back up and then its fine for the next couple of days.
This is random... sometimes it happens when doing something intensive, sometimes it happens when its just sitting idle on the desktop after it has only been switched on for about 5 mins
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Sep 27, 2014
I am having a bad blue-screen issue with my hp dv6-1245dx laptop. I am crashing to a blue screen at very random times, starting with one occurence a few months ago, followed by two months with no problems, then a few crashes in a row three weeks ago, followed by three weeks of good use. In the last three days the occurences are pretty much every 10 to 20 mintues, at random, and they require a few minutes of waiting before it will crank back up again. ( If I don't wait this short time, it will crank but it throws a black error screen saying "No operating system found" ) I fear it is some failing hardware issue, like the HD about to give out. I have run the Image Diag.exe from the first post on this forum, and have that log cab file available. I also have an image of the blue screen ( it is the same each time, the error is a STOP: 0x000000F4).
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Oct 20, 2014
I have a notebook hp pavillion 15 n042sl with Win 8.1 bought in may 2014.
My notebook randomly freeze in different situation without any cloue, running a game or also just in windows folders and only solution is reboot whole system. I have try to recovery to factory configuration but nothing have changed.
No virus r detected, sfc / scannow don't found any error.
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Sep 17, 2014
My HP Pavilion G6 Notebook freezes at the HP startup and does not get passed that initial page and into windows. I tried pulling the battery out, resetting many time and ran a quick diagnosis. And after running a quick diagnosis it came back with the following error:
Hard Drive Short DST Check: Failed
Fairlure ID: GLM9VR-6B8783-MFPXOK-60SN03
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Nov 29, 2009
just wondering about doing a CPU upgrade on the above laptop, the current CPU is an AMD Sempron M100. I'm not to up on my AMD cpu's so not sure what the best upgrade would be. Also, what does the bios support, as there are many CPU's that will fit the S1 socket, but I guess not all will be supported in the bios, so does anyone have any knowledge on this.
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Sep 17, 2014
My envy 15 1060ea notebook recently turned itself off when i was 1-0 up against Real Madrid on Football Manager with Hearts (true!) and will not power back up.
I performed a hard reset, now when I press the power button the charging light next to the AC power input blinks 3 times (which according to HP customer support webpages indicates a problem with the RAM)...
SO...I opened her up and replaced both RAM modules with brand new ones, done another hard reset and IM STILL GETTING 3 BLINKING LIGHTS and no start u.
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Aug 15, 2014
My Envy15-3000 notebook freezes while starting up. It only makes it to the Starting Windows screen then Microsoft icons stop moving. This has been going on since Tuesday (8/12). I ran checks and the memory and harddrive (quick and full) tests came back positive - i.e. no problems. I finally decided to reformat it yesterday (8/14). It gets all the way through the reformatting process until it wants to start the system for the "first time" (I imagine that this will be the last time it restarts in the recovery process) and still freezes on the Starting Windows screen. If I try to hard shut off and try any other boot up option I can think of (Safe Mode, etc.) it says Recovery Failed and asks me to retry, get details or Save Log. When I retry, it goes back to the freezing. As such, I am now in a seemingly endless loop of retrying the recover to get to the freezing start windows screen.
All I want to do is wipe the hard drive and reload everything. I'm not interested in recovering the old data as I have everything backed up. I got no error messages in my Run it, Memory, etc tests, so I am at a loss as to how to proceed.
I have the original drive recovery/windows 7 DVDs that came with the system.
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Oct 2, 2014
I have an COMPAQ PRESARIO CQ61 and suddenly is asking me for the admin bios passwordAfter 3 failure trials, it shows a code "76317137".
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Oct 9, 2014
Just last night Serial I got "Serial Number Not Found" message at boot followed by " Windows 7 Compilation 7601 this windows copy is not genuine".
I tried to insert the product key of the label of the notebook but that didn't solve the problem.
The Nootbook is a HP Compaq presario CQ61 Notebook PC (CQ61-325SP)
S/N C NF 9376 MZL and I am running Windows 7 Home Premium, Service Pack 1
Pentium (R) Dual-core CPU T4300 @ 2.10 GHz.
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Oct 24, 2014
I have replaced my laptop battery and the icon now indicates 100% available but plugged in charging.On removing the power lead the laptop immediately dies.Should I have done something about callibration when installing the battery?
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Feb 3, 2014
I have a Compaq Presario CQ61-313us notebook, and i've just installed windows 8.1, then i realized there was a problem with my Internet, every time i open a website, i always get either a page like this: [URL] ... , or i get "Error: Gateway Timeout", though i can get to the website if i refresh a few times, but it's extremely slow.
Also, i can't download anything, I've been trying to download the .NET Framework 3.5 through Windows Features and windows Update, but in vain. I think that proves that the problem isn't from IE. I also think that it's the wireless driver's fault, but i'm not sure, and i don't know what driver to download. I tried updating it from the properties meny, but it says it's up to date. My wireless adaptor is Qualcomm Atheros AR9285 802.11b|g|n, V3.0.1.155.
Update: I think it's worth noting that when i download with utorrent, it downloads normally with my regular download speed, but other than that, i can't download anything.
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Sep 15, 2014
How do I restore my Compaq Presario CQ61 - 415SA back to factory settings. I have been told to press F11 on start up but it won't work. just loads as normal. Have tried F10 too same result.
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Nov 15, 2012
I have a Compaq Presario CQ61 Product: VM9496Q2X Model: CQ61-319WM, that has a black screen when I power up. The wifi button stays red and the caps lock flashes twice. I believe this indicates a BIOS corruption failure. I have tried resetting by unplugging and removing the battery, and holding the power button for 30 seconds. I have tried the f8 key and the esc repeatedly at power up. I have also tried pressing the windows and B key along with the power key but nothing worked.
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Sep 3, 2009
I have a new HDX16, vista 64bit, 4gb ram, 5400 rpm HDD, 2.0 p7350, with 1g of 130M. It's new, installed updates and all. I noticed sometimes working, HDD going really crazy, and computer freezes for few seconds, miniseconds even but it's noticable and annoying, especially considering the power of the laptop. Sometimes happens even while watching movie, or listenning to music.
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Jul 22, 2014
I have a problem with my Compaq Presario CQ61-325ED. It won't boot. What I see is a black/blank screen, with the numlock and capslock lights blinking twice every couple of seconds.
According to the blink codes, it seems the BIOS has been corrupted [URL] .... Sadly, no adequate solution is given on that page.Win + B or Fn + B at startup does nothing, pressing all the arrow keys gives me a continuous blinking pattern (edit: I can't seem to replicate this anymore...). I have also tried creating a bootable USB-stick with a BIOS update, but I don't think I have done it correctly, for it never gets activated (the light on the USB never turns on).
Also, removing/resetting the RAMs or just one of the RAMs does not work. Neither does removing/resetting the CMOS battery. How to successfully create a bootable USB-stick with BIOS update for CQ61-325ED?
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Dec 11, 2014
I have a Compaq CQ61-415SA and it seems to have stopped working. I turned it on and it was working fine, then I left it whilst doing something else for a couple of hours, it wasn't attached to the mains supply and when I went to use it the following happened.
When you turn it on the DVD drive tries to access and a fan comes on, that's as far as it goes. The power light stays on, the power lead light comes on and stays on, the two blinking lights blink once then pause then repeat. I have read that this is probably a hardware issue, is that right and what is the next step? I have disconnected the battery and held down the power switch for 20 seconds, but nothing happens.
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Jun 3, 2012
After rebooting my system I now come to a screen to enter system password. Only thing is.. I never set this and there is no way around it.I have tried the take battery out reset CMOS trick that used to work in desktops to no avail.
This is the message I get after too many password attempts.
system disable key 92931076
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Oct 29, 2014
How to connect my Presario CQ61 Notebook to a Philips TV via HDMI under Windows 7. I checked the settings in the control pannel in Windows 7 and set them to multiple displays. Under the NVIDIA control panel I cloned the displays. Nothing happens, black screen on the TV with "no signal" message. The Notebook is recognizing the TV correctly by the way.
I already spent 2 hours on this. Tried various articles online, but nothing seems to work. The HDMI cable is OK. I successfully connected a Playstation console to the TV. Seems it's not a hardware issue, but something with the settings of my notebook.
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Jul 11, 2009
I've just attempted to burn my recovery discs, currently stalled after burning disc 1 of 3 with the message:
"Re-insert the disc you have just written and close the tray"
Did that an hour ago. Nothing new since. Looks the same as this problem [URL]......
Machine is a Presario CQ61, OS is vista home premium.
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Sep 24, 2014
I just restored this computer with the factory reset and with the bios password the system diabled key is 59036668.
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May 4, 2009
I have a Compaq Presario V6700 Notebook, with Realtek high-def audio running OS Vista Home premium.
I purchaced in July 08 and no problems at all with it until Feb 09.
In Feb my sound stopped working from the internal speakers. I tried updating and reinstalling drivers for the sound (used correct drivers from Compaq website) and it still didn't work so I have just used the headphones in the past two months.
I am now in a situation where I need the internal speakers to work, so I have tried updating/reinstalling the drivers again and no go. After doing some more research I have tried doing a system restore to before the issue began in Feb and still no sound.
I then did a complete restore back to scratch so I had a fresh new OS and STILL no sound from internal speakers.
I have clueless as to what has happened. I have sound from headphones and if I plug in external speakers they work fine too. The device manager says the device is working properly. The computer has not been dropped or taken apart.
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Feb 19, 2009
i have Compaq Presario C700 Notebook PC and the oporating system was vista (when i brought it) and degrade it to XP and no sound was in it i followed the steps on the page [url]and now the sound work but no input I.G. no microphone just sound.
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Dec 9, 2010
I have a compaq presario CQ56 - 154CA laptop. I wiped the hard drive using DriveCleanser in TrueImage Home 2011 and then attempted to load the recovery manager with F11 (or F10 or whatever it is), but now all I get is a red screen with the big Q logo with "press ESC for startup menu" on the bottom left and it just hangs there. I did wipe the Win7 and the System partitions, but not the Recovery partition. I did do a backup of those 3 partitions onto my external drive, but the laptop won't boot from a bootable flash drive I made in True Image, nor any of my boot CD's. And I did set the bios to boot from flash first, then DVD, then hard drive before wiping.
I didn't make the recovery DVD's with Recovery Manager in Win7, but I shouldn't need them since the Recovery partition is still there.
I've read that some Compaq laptops use a utility on the hard drive to load the bios, startup menu etc, so if that is the case with mine then it was thoroughly deleted. If this is the case, is there any way I can get it back on the drive?
If not, I could try to remove the drive and put it in an ext enclosure and hook it up to my desktop. It's possible that I can use the flash drive to use True Image to restore the two wiped partitions. Also, I've read that in this instance, removing the drive and then turning on the laptop may allow the bios to load, but I'd really rather not take out the drive if I don't have to.
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Jun 17, 2009
Is anyone getting the same freezing issues as i am under windows 7 on their MBP? I have a late 2008 unibody 2.53 MBP and i installed windows 7 RC on my machine with laptopvideo2go drivers and i'm geting random freezing when i am just browsing the web in firefox. I can't tell if it's a driver that's causing the issue. I notice in the action center that it's recommending me install new chipset drivers from nvidia but i haven't installed it.
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Aug 22, 2014
On startup I get "Administrator Password or Power On Password". After three tries - System Disabled (65684298).
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Nov 30, 2014
I have an HP Compaq Presario F 700I forgot administrator pass word.System disabled code: 07497
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Dec 21, 2014
I put tried to put the password in but got that message plus the number 85628188
The laptop had been left standing for a long time. What do I do next ?
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