HP/Compaq :: Dv9381ae- When I Turn On I Get Only Black Screen
Jun 29, 2009
i have HP pavilion dv9381ae,when i turn on i get only black screen before that i didn't have any problem with my notebook. also when i click quick lunch button my notebook turns on.
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Sep 14, 2009
I'm more of a desktop user but my husband gave me this laptop on January 2007. Since then, I think I only used it for less than 20 hours (we don't have a wireless)... when we got out of town.
The last time I used it, about a year ago, it turned off by itself. I tried to use it again when I got home but the screen is just blank whenever I turn it on. What could be the problem? I don't think it's a good idea to send it for repair to HP as the warranty expired already.
when I turn it on, all the blue lights turn on... but the screen won't therefore I can't use it. Ealier, I hooked up an external monitor but didn't work. Could it be an LCD problem?
The notebook doesn't have any scratch or whatsoever. It still looks like new, yet not working.
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Aug 4, 2012
I have a Compaq Presario CQ60. The Display does not appear to be working. When I turn on the laptop the display remains black. No boot up screen, nothing. I can't go into the bios because I have no screen. The screen remains black. The harddrive appears to be working and all other functions appear to be working but I am not sure because I have no screen.
Is this a known issue with the Compaq Presario CQ60?
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Mar 13, 2010
I have a wired problem on my 1340 using windows 7 64bit.
From time to time, not sure when but when Im on windows (desktop, surfing with firefox etc..) the screen suddenly turn black, I dont see anything thou the laptop still runs normally - if I press ctrl + alt + del, I do see the menu that lets me choose all the basic options but when I exits it I still see black. This problem solves itself after a min or two and I see everything back to normal - If I was installing something then the install just finishes (the computer works normally during this, its just the screen). When this problem happens something the screen flickers, I see windows back for a sec and then black again - and after a few times its back to normal.
Anyone knows how to fix this ? Its quite irritating.
1340
P8600
9500M GE
Windows 7 - 64 bit
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Apr 10, 2013
I got the "ATI display driver has stopped responding and has recovered from an error" several times over the last couple of days where my screen would freeze for a couple of second and then start working again and would display that message. I thought little of it as it did always seem to work afterwards.
Last night however it got extremely frequent happening at least once a minute and i decided to try and restart my computer to see if that would work. Now when I try to turn the computer on the screen stays black and will not do anything. I can hear that the computer trying to work as the fans are going and the power light is on, it's just the screen that isn't working.
[URL] ...
I found these guides on how to fix the error message but at the moment both are no good as I can't even use my computer to fix the problem as the screen won't work.
I am pretty sure the reason my computer is doing this is because of outdated drivers as I recently did a fresh install of windows and only installed the drivers that came on the CD I was given with my computer. I should have downloaded the latest drivers online.
I am running Windows 7 on a Dell Studio 1558 laptop. I am unsure of the graphics card at the moment as I can't access the computer but I know that it is an ATI of some sort.
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Jul 2, 2011
I usually just leave my laptop on overnight, and it just goes to sleep/hibernation mode then. But when i went to go turn on my laptop, you can see the lights on my laptop turn on but the screen stayed black.
What could have possibly happened?/what can i do to fix it
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Oct 12, 2011
First of all my laptop is : HP Pavilion dv6-6160se Entertainment Notebook
To the problem now : A few days ago my laptops screen started out of a sudden shutting down/turning black( no lights at all ). This was happening while using the laptop at random. The screen had no lights, and if i use a flashlight on it there is nothing. like its turned off completely.
Before this happens. This behavior varies. Sometimes it flickers from my desktop to a black screen then back on and some times not. Most of the times screen changed to a random color (green mostly) then becomes black/shuts down.
NOTE: The laptop keeps running, i can hear the videos playing so it probably isn't a gpu chip or gpu issue , music and games.
Here are everything i tried and all or the details i could accumulate in past couple of days:
1. If the screen flickers , blacks out and then turns back on i get a message that gpu drivers have stopped working and recovered ( on both amd and intel ).
2. If the screen blacks out, on rare ocasions if you close the laptop lid and let the laptop go to sleep , when waking up screen works again ( noticable due to screen moving)
3. I tried installing 4 different drivers all with clear install. ( didn't work)
4. I tried to to recover system with restore point. ( didn't work)
5. I tried to lower the screen brightness. ( didn't work)
6. tried this trick: Turn off laptop.. Remove battery.. Hold the power button for 30-45 seconds.. Plug-in the charger ( don't put the battery in )Turn on laptop and see if it works.
Very Noticable details:
7. Since on of the rare fixes requires to move the lid i tried shaking the screen a bit or pushing it slightly to different directions. This actually does the trick and turns the screen back on ( i am right now typing this after using this "trick"
So, with this one as a hint there are a couple of stuff i have in mind but i am not sure ...
a) There is a loose LCD cable and when i type a little vibration moves it and ends up in a black screen.
b) I read that if you use a flashlight and you cant see your desktop it means its a bad inverter.
c) Can the inverter have a lose cabe instead of the lcd ?
Currently the screen looks ok ( maybe its the certain angle it has after i moved it. Tried to play a game for a few mins and i got the black screen again. Closed the lid so the laptop goes in sleep mode then opened it and it worked. Just for the records.
Just tried to play a game again. got the blackscreen, shaked the screen a bit and it worked but for the 1st time i get the message " Application has been blocked from accessing graphics hardware" , Can it be that its the GPU after all or maybe drivers?
Tried to play a game again and it seem to trigger the issue . ( i am currently running the laptop with only the intel drivers installed) ...
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Mar 16, 2013
My studio 1555 plays 6 beeps and shows a black screen wen i turn it on.
when it was working i was having a few problems with the video card as i kept getting a blue screen saying about it being faulty but i had ignored it and now the laptop wont work at all.
I have read on the internet and it sounds like the video card is built into the motherboard.
how do i find out which motherboard will fit in to replace and will it have the video card inside.
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Jan 25, 2015
I recently got an acer aspire e15 for xmas and I've started to have problems with it like when i turn it on and adjust the screen or simply pick it up to move it the screen will turn off like a standby but take ages coming back on and sometimes it will just simple restart the laptop....
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Jul 23, 2009
my brothers been having problems with his HP comp, im not exactly sure on model, ill find out tomarrow. but his problem is, sometimes his screen will like, turn off. the laptop itself is still on, audio will go through and all, but the screen is just black. it doesnt happen too often, like once a week.
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Apr 5, 2010
my housemate has a HP G6000...When she turns it on the laptop starts (ie. CPU/HDD and optical disk drive all start up fine and sound normal) but the screen remains completely black, no flicker whatsoever...I opened up the laptop and moved the ram modules around as a suggestion on old posts i found..It did no good...Also i could see the GPU and saw no evidence of it being burntout at all..
If i connect it to an external monitor and it worked would that rule out a GPU failure?
And would that mean a connection is loose somewhere?
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Feb 7, 2010
I've spent a while now reading through the forums for both the 1st and 2nd gen 15" Envys. My first gen Envy, purchased 3 weeks ago suffered the dreaded black screen issue, which was identified by turning the machine on and leaving it for a while - could be 10 minutes, could be hours and the screen would go black, system would lock up and require a hard reboot. Oddly enough the hard drive packed up after a couple of weeks use. I replaced the drive myself with a new western digital Scorpio, but the symptoms still occurred.
Having bought the unit from a retailer, I took it back and had the last remaining gen 1, which was their display unit (i prefer the lower res screen for gaming-better performance at native res). To date I have not had a single black screen. The drivers and software are exactly the same, which kind of ruined my idea that it may be drivers causing the issue, so I'm very intrigued as to what may be causing the issue.
I'd like to keep this thread solely to covering this issue as it seems to be affecting users of both first and 2nd gen units, so feel free to post your experiences of this exact problem and any remedies you may have discovered, as it took me ages to find like minded users in the massive general Envy threads! Maybe we can get enough information to help the Hp techs, as I really think this unit is otherwise a very good performer!
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Apr 9, 2009
I have problem with blackscreen on a dv6000, and after some searching I found some tips.
One of them was to check the soldering at the GPU and the BGA, but...to the question:
Where is the GPU and what is the BGA?
I have found some chips labeled Nvidia, but I'm not sure.
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Jul 5, 2009
I just replaced the back piece to the laptop (behind the back of the lcd as well as the front bezel
Know the laptop powers up but, the screen stays black
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Feb 8, 2009
I own a dv9500t model which has been working fine since I bought it in October 2007. Today out of the blue the screen went black while I was working on the computer. What does this mean? I am still able to use the computer via an external monitor.
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May 26, 2010
I have an HP G60-247cl Laptop that will turn on, and the fan is running. However, the screen is blank and there seems to be no response from the keyboard or mouse, and an external monitor will not work either.
If it is the switch, where is it located, and how much trouble is it to get to?
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Sep 13, 2009
what to do with this laptop. When first turned on the blue lights come on, there is a dim hue to the screen and then black while the puter boots up. Through the network I can access the files but cannot see them on the dv6000 screen. I attached an old external screen and rebooted with the Windows sign-in showing for about 5 secs and then black. Took out the battery, held down power button for 60 secs and then plugged in power and started the puter. Still black screen.
Does it sound like an inverter or motherboard? Should I call it day with this and buy a cheap laptop. I mostly transcribe files. No gaming.
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Dec 9, 2009
On regular bases I get a black screen during startup like the HP 8530w didn't finish it's BIOS check to boot into the OS, it will then just hang there until I shut it down and reboot. I believe that this issue is also preventing the comp from coming out of sleep mode as well because I get the same issue at random when the comp has entered sleep mode.
I've got the latest BIOS since Sept. but to no avail, I've tried disabling everything in the BIOS that I'm not using and that didn't change anything either.
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Feb 3, 2009
The screen on my wife's presario notebook suddenly went black on sunday. She was surfing on the net when that happened. The screen wasn't completely black, it was kinda gray-ish like the LCD light was still on. The power LED was also still on. She turned the notebook off and back on and the screen stayed pitch black. The power LED comes on, the fan is running and also the DVD drive starts running but neither do I see a picture nor does the HDD LED flicker.
I tried different things like unhooking the power, uninstalling the battery but nothing helped. However after a couple of restarts I was able to make it show the 'Compaq' logo twice. Each time the HDD LED flickered a couple of times and then the screen was gray again.
On the Compaq website they suggest to re-set the RAM module(s). Does that sound like a possible solution to anybody? My wife is going to check if the notebook is still under warranty (She bought it in August last year) before I try to mess with the RAM.
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Apr 23, 2009
Whenever I play a videogame (WoW mostly) or run a directx 3d diagnostic the computer freezes up and I get either of two results: one is a "no signal" message from my monitor (lcd screen that I route my screen on, the laptop screen is disabled) or it recovers a few seconds later with a VPU error. it recovers only about 5% of the time, almost always it's the no signal.
I tried installing new drivers, downloading all possible updates, new directx and no luck.
this does not happen every time by the way, and not always when i start the game. sometimes i get no error for hours, sometimes i get one as soon as the game starts.
the only solution that i can come up with at the moment is a hard reset of the system.
I've talked to HP online professional chat service and they told me something completely... useless... for the lack of the better term. something about some games not being compatible with some operating systems...and yeah, i can do everything else.. surf the web, play movies, leave the pc on for hours at a time and no errors, doesn't matter if it's just been started up after 24 hours of rest or if it's hot after 3 hours of a movie, the errors are always there. it's a zd8000 series laptop. ATI Radeon Mobility X600 card, 1 gig ram. about 60% of the hard drive is empty. also I've played the same game for years on it now with no problems.
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Feb 7, 2010
What is the best way to clean the screen and black rubber 'bumpers' on the sides of the screen (they attract everything to them and seem impossible to keep clean.)
I ordered my system with the infinity display (fake glass over the screen lol), can I use a solution spray (like Monster, etc) to clean the whole thing or what?
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Jan 8, 2009
This what I installed to my HPDV4T 1020us
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My computer shutoff and when I turned it back on, the screen stays black.
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Feb 8, 2010
screens that flickered every time they moved their monitor. My issue is very weird. When I first turn my computer on or wake it up the screen seems like it takes forever to come on. If you wiggle the monitor it will pop up and then go out again until you find the right spot. Now at this point I would think it is a pinched cable but as the computer warms up the problem completely goes away. I can move the monitor all around and have no problems whatsoever. This is something I can deal with but would like to know what the problem is. It is a DV9000 series laptop that is about 2 years old w/ windows 7. I just ordered a new battery for it because "it" told me I needed a new one. Wondering if it is a power issue or what.
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Jun 10, 2009
My laptop is booting properly. I can hear the windows start up sound. I can event browse the shared files from remote computer. But the monitor stays black.
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Apr 26, 2013
I have a Studio 1558 laptop running Windows 7. Recently, when I open an application (ex. Microsoft Word, McAfee, Excel), the screen fades to black, stays black for 2-3 seconds, then pops back up. It has happened at a few other times too, but I don't recall the specific circumstances. The laptop is 2 1/2 years old, unfortunately out of warranty ....
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Aug 15, 2009
i have a 1.5 year old HP PAVILION dv2500.
A couple days ago I tried turning the laptop on, and it just went to an all black screen.
I could not click/type anything (nothing worked), and I couldnt open the CD drive.
After a few minutes, the laptop shut down by itself.
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Sep 21, 2014
When I replaced my customer's screen on their COmpaq- CQ62-219WM and it showing up black. When I shine a flashlight in it I can see the start menu and whatnot. That means that I need to file a RMA right? I am guessing because the blacklight is out.
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Sep 20, 2014
I bought new hp pavilion 15. i notice many time when i turn on or off my charger, screen turn off for few second then after few second screen turn on.
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Nov 15, 2012
I have a Compaq Presario CQ61 Product: VM9496Q2X Model: CQ61-319WM, that has a black screen when I power up. The wifi button stays red and the caps lock flashes twice. I believe this indicates a BIOS corruption failure. I have tried resetting by unplugging and removing the battery, and holding the power button for 30 seconds. I have tried the f8 key and the esc repeatedly at power up. I have also tried pressing the windows and B key along with the power key but nothing worked.
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Oct 19, 2014
I have a compaq v3010 us laptop that hangs on a black screen with a blue square asking me for a password and i do not know it. I need the bios password for it to get into the bios on it. The OS is windows 7. The hard drive is a seagate one ....
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