HP/Compaq :: Dv9700...no Backlight
Nov 27, 2009
I have a dv9700 that I have owned for over a year and recently upgraded to Windows 7 (about a month ago.) I was happy with how everything was working until suddenly today when I went to turn on my laptop it appeared the screen was dead...upon looking closer I realized that the backlight was off. I could barely make out anything on the screen but it did have an error message stating that Windows failed to boot and gave the option of repairing the system. I went through this "startup repair" utility (still no working backlight) and got my computer to boot up. Everything seems to run normally now except the backlight is still not functioning most of the time (at the moment I have the screen balanced just right so that it is on.) I had a similar problem with my screen about half a year ago but the laptop was still under warranty at the time so HP replaced the screen for free...not the case this time unfortunately I seem to remember reading that flashing the BIOS can solve a problem like this, however there is apparently no support for Windows 7 through HP Support's software and drivers page (I tried installing the latest version of winflash for my laptop...vista 64 bit but got an error message saying it was not compatible with my system)
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Jan 28, 2010
I am having some strange problems with the backlight on my dv9700...I started a thread about this maybe 2 months ago but the backlight for whatever reason started working again and I didn't have too many issues with it until recently. Lately the backlight has only been working when it is plugged in...If I unplug it but leave the lid open it still works but as soon as I close the lid and open it again its out until I plug it back in and open and close the lid. Now I can't get the backlight to work at all except it lights up for 2 seconds or so upon closing and opening the lid. I removed the display bezel to access the display inverter and check for any loose or damaged connectors but they all appear to be fine...unplugging and plugging the display panel cable connector back in also causes the backlight to work for 2 seconds and then go out again. Besides the backlight issue the laptop seems to be working perfectly fine...can anyone help me figure this out? I should mention that I upgraded this laptop to Windows 7 right away when it was released.
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Apr 5, 2009
I have an HP Pavillion DV9700 that for some reason will shut itself down for no reason and reboot, sometimes it may run for 2-3 minutes and sometimes 20 minutes but it doesnt give you any error except on bootup it has the windows wasnt shutdown properly. Sad but Funny I have an HP ZE4325US and it started doing the same thing last year, what the crap is the chance of buying two HP's and both end up with the same issue? Checked everything and my only thought now is the MB,
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Feb 22, 2009
if a dv7 keyboard would be interchangable with a dv9700? I like the look of the dv7 and think the keyboard would look great in my dv9700.
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Sep 6, 2009
So My DV9700 has died. I've read MANY threads across the internet about this issue as well as there being a suit against nvidia for bad chips.
Of course my laptop is out of warranty which leaves me with an interesting option. Rather than paying HP to fix it and waiting weeks for the laptop to be returned I'm doing it myself. Not a problem except for needing the parts.
I spent most of the afternoon searching google with no luck but maybe someone here has a parts catalog with the answer. Other than crossing my fingers that an oem replacement board will survive is there an aftermarket option or a company that sells a modified board with extra heat sinks or something?
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May 4, 2009
There was an update for F.58 bios on hp's driver site. It was F.59.A
Well I used the win flash utility and the program verified my bios and went with the update. All good until the pc shut off. The quick lauch row of buttons along with the power button were on, the fan going full speed and the little light next to the caps lock button was flashing on and off. I gave it about 5 min and noticed nothing was progressing. So I tried holding down the power button to force it off and all it did was reset the lights and came right back on. I couldn't even get it to shut down without removing the battery.
So I tried the suggestion of pulling the battery out, holding the power button down for 30 sec and plug everything back it....nope. soon as I put the battery in it automatically turns the pc on, don't even have to push the start button.
I'm guessing this had something to do with a bad bios update and if so is there another way to get it back to default bios. I talked to HP chat.....what a nightmare....and it took me 30 min to tell who ever that i couldnt shut down the pc or get into setup when the guy kept repeating "Once you see hp logo hit F10...." um ....I can't get to that rtard that's what i've been telling you as you read you card in front of you. Then told me it would be 400 bucks to have it picked up and fixed...ya right for a bad update caused by hp in the first place.
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Jan 12, 2009
My laptop is HP dv9700 with window vista home edition
I never use the dvd rom since I bought (never burn a cd/ dvd or read a dvd).
But, now i wanna to install a game and its format is DVD, but the dvd rom doesn't take it. I try with cd and it works.
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May 31, 2010
I have a problem with my dv9700. When I try to turn it on, it lights up in the small blue LED's, but then reboots even before I see the BIOS booting, this it keeps on doing again and again.
I've come to the conclusion that it's some kind of hardware failure, but exactly which one it is, I don't know. I tried switching out the RAM but with no luck.
Anyone here have a suggestion to what to do?
I have A LOT of very important data on the PC and I off cause have taken backups, but not recently.
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Oct 21, 2009
Why Do I Keep Hearing This Loud Bell
I keep hearing this loud bell at 8 am and 8 pm.
I am running WindowsVista on an HP Pavillion DV9700
laptop.
Is this a software or hardware issue and how do I turn the darn thing off? It's so loud that if I'm concentrating on something else it's startles the heck out of everyone in the room.
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Mar 24, 2009
how to get an external monitor working with a HP DV9700 laptop? The screen is cracked and it's totally white, so I'm unable to do anything through the BIOS, desktop, etc.
I've tried Fn-f4 and every other f button combination.
The laptop is plugged into the mains, so there should be sufficient power for an external monitor.
I've also re-booted the laptop with the monitor connected and switched on.
There is no option to switch on the laptop with the lid closed, due to the position of the on-off switch.
The laptop is not networked, so I can't access the hard drive any other way.
I try it without the battery (not sure why?), but that didn't work either.
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Sep 7, 2009
I have an HP DV9700 notbook and water got spilled on the keyboard. I turned the notebook off immediately and unplugged it. Then let it dry for a day. The next day I turned it on and now when I press some keys the wrong thing happens such as when I press backspace Internet Explorer will switch to full screen or when I press the spacebar it will do a space and put a period in the spelling.
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Oct 16, 2009
I have a HP DV9700 laptop that I bought about 1 and half year ago. The RAMS need to be replaced, and what's the maximum RAM speed (The Mhz, not the amount of GB) can I use in this laptop?
The old one was PC5300 667 Mhz 2 x 2GB RAM
Can I use PC6400 RAM? because It's more easily available than the old PC5300.
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Mar 4, 2009
I have a hp laptop 9843cl with 64 bit vista. it crashes randomly quite often. It says "IRQL less than or equal to" and near the end writes NETw5v64.sys and some other numbers. This is related to Intel wireless driver link 4965AGN.
I tried many things, memory check, hard drive check, drivee update check.
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Sep 23, 2009
I recently caught a virus after accidentally typing faceboo k. cm instead of faceboo k. com in IE but Avast was able to take care of it. However, after restarting my HP laptop, I was unable to go into windows and it says there's a problem with startup or winload(I forgot). I used the repair startup 5 times, but to no avail. (I'm not sure if the virus is the cause of my problem).
So, I decided to use the Vista recovery DVDs and reformatted the C drive. I put the CD and HP automatically reformatted the windows partition of my drive. After it's done, the laptop was restarted and a dialog box that says "Software is being installed" appeared and there was a progress bar. But, it restarted again before the progress bar has a chance to complete. And after the laptop is restarted, the system says "BootMGR" is missing please restart using ctr alt del. After I restarted it again, a dialog box saying the recovery has failed appear. I tried this twice and failed both. The details of the error say something about QFE is missing or something.
FYI, the last time I used the Recovery cd I was brought to a blue screen (if I'm not wrong) where I can repartition, delete, or create partitions before formatting the drives. This time, I was unable to repartition or delete the drive, I was brought straight to reformating. And I was unable to use the Recovery Disk in the system; I pressed F11 and nothing happened.
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Feb 15, 2009
new screen/inverter/ backlight installed. NEW screen still black, but visible with flashlight. Went ahead and got ANOTHER inverter off eBay and tried that - screen still black. Haven't ever replaced a backlight, and the operation looks delicate (and expensive to HAVE done) ...
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Jan 7, 2009
I have a problem with an hp zv6000 (no backlight). When I giggle the lid switch it will flash and sometimes stay on for a short (less than a minute) and then go back off. Inverter or just a bad switch,
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May 4, 2010
In own a Pavillion DV7 2070ED. I spilled wine over the keyboard...
My insurance will cover this so money isn't really the problem. So I was thinking about buying a backlight keyboard instead of the original black one (which works really annoying in lowlight conditions).
Now I found a thread about backlight keyboard but I'm unable to find out which backlight keyboard is compatible with my laptop. On the motherboard there is input for the keyboard-backlight. So thats not the problem.
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Mar 17, 2010
I have a DV9000 and the LCD suddenly went dim. I thought the inverter had gone so bought and fitted one. However now when the laptop turns on for the first time I can see the display for maybe 1-5 seconds (5 on initial start, less on soft restarts), but then it goes dim again.
I have tried unplugging AC/Batt and holding power for 20 seconds but it made no difference.
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Jul 10, 2009
I just got a 8730w (non-dreamcolor) and experience serious backlight bleeding. It's kind of irritating because it's obvious. Brightness set at around half only.
Does HP warranty cover this?
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Apr 20, 2009
my HP ze4230 laptop Trying to reboot it with a new harddrive it went black on me with no warning.I put the old harddrive back in.Its still dark but I can see in the screen very faintly with a flashlight.I hooked it up to my desktop monitor and it worked well.My problem is,I took the inverter out but how can I tell if its bad or if its the backlight that is bad..
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Jan 18, 2009
I have a DV9000 and just yesterday it started where the screen will go black but I can see what is going on on the screen but it is extremely faint. When I close the lid for a few seconds and open it back up it the screen appears like normal but only for about twenty seconds and then returns to the black. If I hook it up to an external monitor and I can see what is going on.
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Apr 27, 2009
I've read the sticky and many threads here but I'm confused. What is the symptons of the backlight/inverter problems?
My DV2000, when power off the monitor is dark, when power on, the monitor lit/iluminated. But nothing on the screen. The harddrive led blinks so it's accessing.
I thought it was inverter so I replaced it with the $8+ from y'allstore. It didn't work.
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Jul 22, 2009
I accidentally dropped my Compaq Presario C571NR and it fires up Ok, but the screen is black. I have tested the video card with other monitor and it seems to work fine. I did some research and I found that it could be that either the inverter board or the backlight might have gotten damaged. I have purched a new inverter card online (awaiting arrival) to replace the existing one, but I wanted to know if any of you know which of them has the propensity to get damaged first, the inverter or the backlight?
I'm hoping is the inverter because it seems the easiest to replace, but if it's the backlight, then I'm screwed because I've read it's quite difficult to replace and it's more expensive. Compaq says they'll charge me $300 to fix it (since my warranty has already expired) but I might as well get a new one if the new inverter doesn't fix the problem.
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Feb 19, 2010
i just replaced the previously matte chi mei display on my hp compaq 8510p gb967ea (WSXGA+), with a brand new lg-philips glossy one (both certified for my notebook, of course) and for the first time ever on that notebook (ie. first time since its acquisition summer 2008) i experience backlight issues now.
just like on my very old nx9030 (which happened twice while under warranty, so its been repaired for free, and then once after the warranty period), the backlight keeps turning off by itself or when touching the lid or typing a bit heavier. so i have to close the lid and open it again to make it turn on again!
i watched out for all the cables within the frame and the one going into the inverter board, so none should be squeezed or so.
shall i open it again and look for a specific cable, jack or something like that, whether something is being squeezed?
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Jun 19, 2009
I recently took my Compaq Presario C714NR laptop on a road trip, and one day some water spilled on the case without me realizing it, so that the case and laptop were wet when I got to my hotel room. The screen no longer illuminates - I can just barely see the proper windows and images on the screen if there is bright light in the room, but it's nearly invisible. I assume that either the backlight is dead or that a wire/connection to the backlight is loose or shorted.
Several months ago I had to replace the screen when the laptop was dropped and the screen broken (bought a new replace ment screen through eBay, replaced it myself), so the screen has had a bit of a hard life.
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Jan 14, 2009
I'm having this problem with my Pavilion dv9700.
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Nov 10, 2009
my backlight and touchpad are not working since i replaced my DV3000's motherboard with one meant for a DV3500 (wrongly listed as DV3000). I think that it has something to do with the lid sensor.
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Apr 5, 2010
Alright Well I bought a new inverter plugged it in and it still is doing the same thing. Only when i jiggle the wires the light goes on and i see the screen but not for long. I check for loose conncections but can't find any. The external display is fine. I'm wondering if it could be the actual bulb.
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Nov 19, 2009
My HP Pavilion dv9700 laptop died suddenly while I was using it, and I have been unable to get it to power on since. I've tried everything I can think of to bring it back to life. With the battery seated, whether or not the laptop is connected to AC power, pressing the power button causes the Battery LED (lightning bolt) to blink 3 times, and then nothing. Pressing either of the QuickPlay buttons (which would normally power it up) causes the same 3-blink result.If the laptop is connected to AC power, the ring around the power connector lights up. This is the only other response the machine shows to any action.
I've tried a Hard Reset (removing AC and battery, then holding the power button for 30+ seconds), unfortunately nothing changed. I've also reseated the hard drives and memory modules, and tried booting with each of the memory modules alone, in turn. No change. Thinking the problem might be a faulty power adapter (as reported by another dv9700 owner with this problem), I purchased a brand new "HP NOTEBOOK 90W SMART AC ADAPTER" (p/n KG298AA#ABA) and tried using it to power the laptop. No change, still the same 3-blink response when I attempt to turn it on.When I remove the battery completely and attempt to turn the laptop on (connected to AC power), nothing happens at all -- not even the 3-blink response from the Battery LED.
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Oct 1, 2009
the volume button,next to the volume slider on my laptop stopped working. After checking postings that I found, was able to resolve the volume on/off issue, by shutting down the PC,unplug and take the battery out and put it back in. I still cannot get the volume slider to work! I can go into the sound mixer and control the volume,but it would be nice to make it work again. I had this problem with the original OS (Vista) and have upgraded to 7 Ultimate and it still continues.
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