HP Compaq Nx9020 Audio :: Sound Gone After Windows 7 Install
Oct 22, 2014
I installed windows 7 on hp compaq nx9020 (pg751se) and lost my sound. On speaker icon it says no audio device installed. I've checked every where and cant find any sound driver on the laptop. Sound did work when windows xp was installed before windows 7.
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Sep 14, 2014
The High Definition Audio Device ha an error10 , there ios no Driver installed for this device , is there a work around available to get my sound working??
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Sep 24, 2014
My grandfather died and left me his Compaq nx6110, I have installed windows 8.1 but no soundis working.
the xp drivers in the utility sp30130 dont work in win 8.1 ....
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Mar 9, 2009
I have a HP compaq nx 9020 notebook. from the last week she is dead. The processor and ram,hdd are ok. The charching light and other lights are dead and the motherboard did not start up. Have any one a idee what can i do. I need a motherboard schematic because i have opened up the notebook and did not find any blowing pieces. I have downloaded the service manual for this model and the schematics are not in there.
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Jul 30, 2009
I just had to reformat my DV1000 due to a corrupt Windows XP installation. I downloaded the drivers from the HP website but they will not install, it just says FAILURE at the end of attempting to install them.
The p/n of my laptop is ED338AV.
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Jun 28, 2014
I have HP envy 15 j002er laptop. Originally I got it with Windows 8 but then I changed operation system to Windows 7 Pofessional (64-bit).I can`t install IDT high definition audio codec on it. I guess that is the reason why I don`t have and I can`t use Beats Audio interface on my laptop (only speakers are working). There are no audio drivers for Windows 7 available for download on HP website. When I`m cheking for driver updates via HP support, it proposes me only updates for Chipset, Graphics, Network, etc.And no Audio Driver..How can I solve it and install IDT high definition audio codec?
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Feb 9, 2012
I have a HP Pavilion G6-2252sa Notebook running Windows 8 and I have just installed 8.1. All is OK, except the equalizer function in Dolby Advanced Audio V2 is no longer working. You can still move the equalizer sliders but the actual sound quality remains the same. It just sounds flat as if all sliders are permanently set at zero.
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Sep 24, 2013
I have a Pavilion g6. and I am on windows 8, It and I have suddenly lost my sound not sure what information I need to supply
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Jun 1, 2014
No sound after Windows 8 install. tried all suggestions I can find. Works in Linux.Is this ditch 8 and revert to 7?
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Feb 11, 2014
I've recently installed windows 8.1 and now have no sound. The speaker icon in the bottom right corner has a small red x on it, when i have the mouse over it, it says 'no audio output device is installed'. I found that updating the driver in sounds via the at control panel but this the said:
'Windows found driver software for your device but encountered an error while trying to install it
IDT HD Audio CODEC
A device attached to the system is not functioning'...
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Nov 1, 2013
Updated pc to Windows 8.1 today and now have no sound at all and the pc says no headphones or speakers are plugged in and detection finds no problem and also the AMD 'properties' say sevice is working properly (I have no back drivers to revert back to liste)
HP Pavilion g6 Notebook PC
Product number C6M11EA#ABU
driver version 8.0.0.8807
What can I do to get sound back?
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Nov 6, 2014
My Windows 8.1 Envy m6 is not playing sound through either the internal or external speakers.
I have tried the following fixes with the following results:
1) run troubleshooter - audio services not running. Unable to start it; error states endpoint is duplicate
2) update drivers - no fix (IDT High Definition Audio CODEC - 6.10.6433.0)
3) Change System Sounds - fails to play test tone
4) Device Manager - shows the system is running
5) Restore - no fix
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Jan 2, 2014
Over the past few weeks, my sound has been going off and I don't know why. Rebooting makes the sound work again. I tried adjusting the power settings to never enter sleep as one person suggested, but that didn't work. So just now I rebooted and then plugged it into my tv using the hdmi and the sound stopped and I had to reboot. I am connecting it to the same tv using the same hdmi cable as many times before.
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Feb 23, 2014
I use an HP ENVY M6 notebook running Windows 8.1, 64 bit. I was seeing a lot of unwanted popups telling me I needed Java or other add ons which I don't. The computer is less than a month old. I went to that day's downloads and deleted everything I found from that day. Since then, I have no sound. I probably deleted something but I thought I was pretty careful. Can I download a sound card?
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Sep 29, 2014
laptop hp pavilion ze 4800 windows 7 ultimate...My hp pavillion ze 4800 has not sound with windows 7 ultimate, I know that HP support service does not include drivers for windows 7 on this product only for windows xp. Nevertheless this Laptop has enough resources to run a windows 7 operating system except for the video card, but it's not much important for I use it to make common task only, moreover microsoft stopped supporting windows xp and if this Hp can take a windows 7 So why to make it useless.the audio driver for my laptop running windows seven.
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Dec 5, 2013
I'm having an issue with my HP Probook 4530s where sound sometimes won't play. I downloaded the approriate audio driver for my computer. If I click on an application that needs administrator permissions and the User Account Control pops up, it won't play the system sound like it normally does. If I click on the speaker icon on the bottom right and adjust the volume slider it doesn't make a sound. I've also noticed that when I stream any type of video on the internet, the video won't play until the sound works again. Sometimes the video plays with no sound, then the sound catches up. I've tried many different browsers but the issue keeps happeneing regarless.
When my computer ran Windows 7, the audio worked fine. Videos always played, and system sounds always executed on cue. My motherboard got replaced at the end of last year due to overheating so I don't think it's a hardware issue. The weird thing is that this issue isn't consistent. One minute the sound could be working flawlessly, but two minutes later the sound just stops working.
I could try and capture a video of the issue I'm having and post it on Youtube, but it's difficult since the issue is sporadic. If I do get a video of it, I'll be sure to post the link.
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Oct 18, 2013
I have the Envy 15 which came pre-installed with Win8. When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.
All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.
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Dec 21, 2013
I have an HP Pavilion Sleekbook 15-b002ev with Windows 8.1. I experience the following problem. Sometimes I have audio and sometimes I don't, without a particular pattern. I may watch a video with no problem, but on the next video the sound will be off. I have tried everything. Uninstalling the IDT codec and re-installing it and un-checking the exclusive mode. The same thing happens even after installing the latest IDT Codec (6.10.6425.0). When audio is off, I'm trying to test the speakers and the message that this device is being used by another application, is appearing.
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Mar 16, 2009
Have Laptop Compaq N610C,P4,512mb ram.windowsxp pro sp3.
Yesterday it was working.I did not install any new hardware or program.I usde headphone to listen music.Today When I played music,there is no sound.I checked the connections.uninstalled the driver and reinstalled the sound driver but no sound.I checked it has all properties on.no mute on.
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Aug 2, 2014
When my notebook (HP Pavilion g7 2243nr) starts there is no sound for a while, then it will come eventually. I have windows 8.1.
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Jul 28, 2014
From last few weeks, I am facing a problem, I am unable to hear the sound, once I open the laptop, I can hear the sound for few minutes after that their is no sound, I am using (hp envy beta) window 8.
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Mar 13, 2009
I've been hearing some static when audio plays, not every time but occasionally. For example, when I click a hyperlink I'd sometimes hear the static, maybe 1/3 of the time. I decided to uninstall and reinstall the IDT driver.
I went to the Control Panel and uninstalled IDT Audio (I think it was called). After it was uninstalled the computer was silent, as I expected. Even though it didn't say to restart the computer I restarted anyway, just to be safe.
When the computer restarted I had sound again. Looking at the audio mixer it says I have a "High Definition Audio Device". Most importantly, I don't have the annoying static that was driving me crazy.
I'm inclined to not reinstall the IDT driver (just downloaded from HP). Is there any reason I need it if the Windows driver is providing good audio?
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Aug 4, 2013
The audio just stopped. On troubleshooters everything else is apparently OK and the problem does not show up in the device manager. Is there a replaceable part? It is of course just out of warranty.
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Jun 7, 2014
I am trying to find both the graphics and sound drivers for my compaq 8510p. I have tried all the recommended things...
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Aug 18, 2014
Since Windows did an automatic update to my CompaqCQ58 laptop (running on Windows 8.1) on 16th August I've lost all sound.
I've read Mario's methods for correcting the fault, but my list of "Installed Updates" does not show KB2962407.
There is an update on 16/8/14 numbered KB2962409. Is this the one I should uninstall and hide, or am I going to lose some other function of the laptop?
Surely I am not the only one affected by this glitch. Are HP bombarding Windows with demands for them to correct their fault, or are we all expected to repair our own machines!
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Sep 1, 2014
I updated my laptop from windows 8 (when sound worked fine) to windows 8.1 where it doesn't. If I go to the control panel and unistall the realtek drivers, then re-install them the sound works, that is until I switch off (yes I know - don't switch off then ...
When the computer restarts there is no audio....again. the only way I have found to get it working is the uninstall - re-install of the drivers.
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Nov 6, 2014
I have changed a setting on this computer and now my sound does not work properly. I dont know what got changed but the windows sound like the bell and the chime take about 10 seconds to play. i can not use windows media player is said the drived is out of date but I checked and the update said I have the most current software. I did try the windows trouble shooter but it couldnot find a problem. I do have beats audio on a dv7-6b63us.
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