HP Compaq Cq58 Audio :: Updated To Window 8.1 - No Sound When Computer Restarts
Sep 1, 2014
I updated my laptop from windows 8 (when sound worked fine) to windows 8.1 where it doesn't. If I go to the control panel and unistall the realtek drivers, then re-install them the sound works, that is until I switch off (yes I know - don't switch off then ...
When the computer restarts there is no audio....again. the only way I have found to get it working is the uninstall - re-install of the drivers.
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Aug 18, 2014
Since Windows did an automatic update to my CompaqCQ58 laptop (running on Windows 8.1) on 16th August I've lost all sound.
I've read Mario's methods for correcting the fault, but my list of "Installed Updates" does not show KB2962407.
There is an update on 16/8/14 numbered KB2962409. Is this the one I should uninstall and hide, or am I going to lose some other function of the laptop?
Surely I am not the only one affected by this glitch. Are HP bombarding Windows with demands for them to correct their fault, or are we all expected to repair our own machines!
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Nov 6, 2014
I have changed a setting on this computer and now my sound does not work properly. I dont know what got changed but the windows sound like the bell and the chime take about 10 seconds to play. i can not use windows media player is said the drived is out of date but I checked and the update said I have the most current software. I did try the windows trouble shooter but it couldnot find a problem. I do have beats audio on a dv7-6b63us.
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May 5, 2012
My computer has no sound at all, HP Pavilion DV2. Volume is turned all the way up. Wierd..
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Jul 26, 2014
I have a HP pavilion g6 notebook
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Jul 29, 2014
Just updated to windows 8.1 and now my beats audio is not working on my HP ENVY x2 Tablet/PC. I am running windows 8.1 32-bit, Product name: HP ENVY X2 PC, Product number: C7F27AV, Serial number: 4CN312078X. Also my headphones are not working.
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Nov 3, 2012
i bought a pavilion G6-2230sa with windows 8 last week It has downloaded automatically the latest updates today and is hanging at 13% every time Message - Configuring windows updates - 13% complete - do not turn off your computer It's been doing this for hours to day and occasionally restarts and starts all over again. How do i get it to complete or stop trying?
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Oct 12, 2014
I hit enter eight times, and I get a choice of entering a password or continuing, when I continue I can go on to windows. If I choose enter a password I get a blue window with a KEY. I can take the eight digit number key, and enter it in a program on another computer, 'allservice.ro/acer' which gives me the password. I enter the password into my laptop (acer aspire E1-531-2438) and it leaves the blue window, and I can continue either with the HDD loading windows 7, or I can load a cdrom or dvd.
This is great. But if I reboot, and hit F2, I enter the BIOS, and choose security, and I see that the HDD password is still set. If I hit enter, I can enter the HDD password, but when I enter the one I just used, it tells me it is invalid.
I have also tried to kill the power, and startup again going into BIOS, but the HDD password I just used is still invalid.
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Mar 16, 2009
Have Laptop Compaq N610C,P4,512mb ram.windowsxp pro sp3.
Yesterday it was working.I did not install any new hardware or program.I usde headphone to listen music.Today When I played music,there is no sound.I checked the connections.uninstalled the driver and reinstalled the sound driver but no sound.I checked it has all properties on.no mute on.
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Mar 13, 2009
I've been hearing some static when audio plays, not every time but occasionally. For example, when I click a hyperlink I'd sometimes hear the static, maybe 1/3 of the time. I decided to uninstall and reinstall the IDT driver.
I went to the Control Panel and uninstalled IDT Audio (I think it was called). After it was uninstalled the computer was silent, as I expected. Even though it didn't say to restart the computer I restarted anyway, just to be safe.
When the computer restarted I had sound again. Looking at the audio mixer it says I have a "High Definition Audio Device". Most importantly, I don't have the annoying static that was driving me crazy.
I'm inclined to not reinstall the IDT driver (just downloaded from HP). Is there any reason I need it if the Windows driver is providing good audio?
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Aug 4, 2013
The audio just stopped. On troubleshooters everything else is apparently OK and the problem does not show up in the device manager. Is there a replaceable part? It is of course just out of warranty.
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Jun 7, 2014
I am trying to find both the graphics and sound drivers for my compaq 8510p. I have tried all the recommended things...
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Oct 22, 2014
I installed windows 7 on hp compaq nx9020 (pg751se) and lost my sound. On speaker icon it says no audio device installed. I've checked every where and cant find any sound driver on the laptop. Sound did work when windows xp was installed before windows 7.
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Jul 4, 2014
I have trouble with my audio driver on my lenovo laptop. After I updated BIOS to version 1.21, my sound stopped working. I tried to reinstall audio driver, but when I reboot my computer, sound is not working again.
I read about flashing BIOS back, but I dont know where to download old version.
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Dec 3, 2014
I have a Compaq CQ58. Somehow my wireless is not working? I had a look on my computer (it is running windows 8.1) but it could not find a wireless device . It was running wireless before but now it can't find the wireless lan device. All it can do is run Ethernet.
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Sep 24, 2014
My grandfather died and left me his Compaq nx6110, I have installed windows 8.1 but no soundis working.
the xp drivers in the utility sp30130 dont work in win 8.1 ....
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Dec 15, 2012
I upgraded to WIndows 8.1 a few hours ago (available in Store). However, ever since the upgrade I can no longer watch videos or hear sound in all Apps.
Netflix gives me a message that there is a problem with this system's configuration that prevents Windows from playing protected video and error code W8156-8007007E.
Xbox Music player gives me "Can't play. Make sure your computer's sound and video cards are working and have the latest drivers" error code 0x00d11d1 (0x8007007e).
All the other Apps that have video, and or audio, give various errors messages (e.g., "The video failed to play".
Now I can watch imbedded You Tube videos in Internet Exployer.
I did find KB2756872 that seems to address the problem with protected videos not playing. However, it doesn't mention if it is compatible with Windows 8.1 and when I follow the manual update method where you make changes in Regedit. I did not see the key that needs to be deleted.
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Sep 14, 2014
The High Definition Audio Device ha an error10 , there ios no Driver installed for this device , is there a work around available to get my sound working??
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Oct 6, 2014
Unable to hear sound once format the notebook .....
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Jul 21, 2014
I have HP Envy dv6 7350se , the audio is nt working at all, when i play an mp3 file Windows media player says "Windows Media Player encountered a problem while playing the file."
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Oct 20, 2013
I have a new Compaq CQ58-353EM laptop. It came with preinstalled system (Windows 8). Afterwards I installed Windows and HP updates.
The problem I have is with the Realtek PCIe FE Family Controller (ethernet). In the device manager it is shown with a yellow triangle with an exclamation mark. In the device state it is stated: Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35).
Laptop has all system and hp updates installed.
I tried the following to resolve the problem:
- 2 different bios versions (F.26 and F.25).
- several add/remove/reinstall of the Realtek drivers
- 2 different versions of Realtek drivers: 8.3.730.2012 and 8.20.815.2013 (from Realtek site).
Ethernet is working OK under Ubuntu.
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Jul 16, 2014
Okay, well the day before yesterday I was trying to watch Youtube but when I clicked on a video it had no sound. I thought it was Youtube, so I exited the site and thought I'd wait a little bit. So then I went to Spotify to listen to some music. I kept clicking and clicking and nothing was happening. Then I noticed a blue notice at the top that said something about my soundcard not working properly.
I then checked everything on my computer to see if it had sound. Windows Media Player...no, videos on Facebook...nope, nothing was working. At first I thought it was my daughter. I let her watch Youtube when she lays down for a nap. I came in the other day and she was hitting all kinds of buttons on my computer. I stopped her though and everything seemed fine. I also remember my computer updating that day. Could it be that something went wrong with the update? I don't know if that's possible or not.
And also, what is a soundcard. Do I have to buy it or do I download it???
I went to Yahoo answers and someone said to uninstall the drivers. I did that and then reinstalled them and it worked. The rest of that day I had sound on everything except for Facebook. Yesterday night it happened again and the sound has not returned since but my computer sounds are still working. When I logged on the computer made the log in sound it usually makes. I also tried to listen to a video with headphones and it still did not work. Again, I uninstalled the drivers and then re installed them and got nothing.
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Aug 19, 2014
The sound on my HP Pavilion G6-1a19wm is not working. Sound "does" work when using the audio jack with external speakers. I have tried uninstalling the driver, updating the driver, microsoft fix-it, and troublshooting steps. audio device shows in device manager and is supposedly working properly, mute is "not' enabled. visually all audio related things suggest that the audio is fine and troubleshooting finds no problems..
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Dec 30, 2014
I have recently bought a new probook450 g2 but whenever i play a video or audio file an interrupt occurs like a buzz after fixed interval, I don't know what to do ......
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Jul 23, 2014
I am using HP 2000-2313TU Notebook PC laptop with windows 8 64 bit operating system. From the last few days i am facing some problems in audio..when i am opening my laptop the sound system is working well...but when i am not continuing any audio application( busy in some other work..) and after sometime say 20-30minutes when i am opening any audio or video file it is running without any sound..when i am restarting my computer again audio device works...if i am not using the audio files after opening my computer also this problem happens after sometimes when i play some audio files.
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Aug 11, 2014
I have an HP Pavillion g6 and the sound is not working at all. I tried troubleshooting the audio playback and then it started working. Then i realized only the system sounds started working.
When i play a video or any audio on my browser (Google Chrome and Internet Explorer) it does not work, but when i play a video/audio downloaded onto the pc, it works. Why is that?
I checked all my browser settings aswell and nothing is wrong.
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Aug 20, 2014
I'm trying to burn a CD from my Pavilion G6 notebook and when I try in iTunes I get the error message "Disk burner or software not found". I then tried in Windows Media Player, because sometimes iTunes updates do more bad than good and I recently updated iTunes. In Windows Media Player I get this message..."Connect a burner and restart the player". I've never had a problem burning music from my comp to a CD before and often do to use in my car. Why my computer suddenly stopped allowing me to make CDs.
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Apr 21, 2009
how to turn on "SRS Premium Sound fuction" in IDT Audio Control Panel?
As shown:
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Jul 20, 2014
Faced with the problem. No sound after the laptop. When you try to check the sound device, a window pops up "the device is already in use by another application." But no program is not running. After rebooting the laptop sound occurs. Drivers are all set.
Audio device Realtek ALC269
Win 7 Pro SP1 (x64) with all updates
Motherboard 20208
Chipset Intel Panther Point HM77
BIOS Version H5ET84WW(1.22) (11/26/2013)
UEFI boot mode, not Legacy.Drivers for sound downloaded from realtek.com.tw. With standard windows drivers sound is always there. Tried the previous version of the drivers - ineffectually. Could it be that the problem is due to the UEFI boot mode? I do not want to reinstall the OS mode Legacy just to check it out.
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Jul 9, 2009
For some reason every time I shut down my pc it restarts itself like 5 seconds after it turns off. I looked it up and someone said try unplugging the Ethernet cable. So I did and when I unplug when I shut it down it doesn't restart itself but only when I leave the Ethernet cable in it. Why is that? Also down on my currently connected icon by the clock why does it show that i'm connected to two networks? I had xp pro before and it only showed me connected to one network but on this new computer it shows me connected to two networks. Network 2 and Network 3, is that normal?
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