HP Compaq CQ58 Audio :: Loss Of Sound Since Automatic Update
Aug 18, 2014
Since Windows did an automatic update to my CompaqCQ58 laptop (running on Windows 8.1) on 16th August I've lost all sound.
I've read Mario's methods for correcting the fault, but my list of "Installed Updates" does not show KB2962407.
There is an update on 16/8/14 numbered KB2962409. Is this the one I should uninstall and hide, or am I going to lose some other function of the laptop?
Surely I am not the only one affected by this glitch. Are HP bombarding Windows with demands for them to correct their fault, or are we all expected to repair our own machines!
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Sep 1, 2014
I updated my laptop from windows 8 (when sound worked fine) to windows 8.1 where it doesn't. If I go to the control panel and unistall the realtek drivers, then re-install them the sound works, that is until I switch off (yes I know - don't switch off then ...
When the computer restarts there is no audio....again. the only way I have found to get it working is the uninstall - re-install of the drivers.
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Apr 30, 2009
I report on an acer Travelmate 4200 laptop with a 1.8Ghz CPU with 1Gb RAM running Vista Home Basic.
About a week ago discovered that no sound was coming from speakers. Device Manager check reveals problem with the Realtek High Definition Audio. D/L'ed the driver from the acer AU website (v.6.0.1.5334), installed it okay but still no sound.
Could this be a hardware issue or have I missed a step in the software configuration?
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Jul 11, 2014
Product Id: 00179-60940-54099 AAOEM
I don't have any sound...
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Jun 14, 2014
I have an HP Envy dv7-7230us. I recently installed multiple HP updates deemed "critical" by their prompt. After installing and rebooting, I have no sound. If it is a clue, it also disconnected my WiFi.
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Nov 1, 2013
Updated pc to Windows 8.1 today and now have no sound at all and the pc says no headphones or speakers are plugged in and detection finds no problem and also the AMD 'properties' say sevice is working properly (I have no back drivers to revert back to liste)
HP Pavilion g6 Notebook PC
Product number C6M11EA#ABU
driver version 8.0.0.8807
What can I do to get sound back?
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Apr 11, 2012
I have an HP Pavilion dm4 that I bought last summer, but I'm not sure which model #s specifically comes after that.
I just updated my HP BIOS and now I am not getting any sound from the speakers or through headphones, this has happened before though I admittedly cannot remember what the solution was.
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Jul 28, 2009
When at home I use my laptop (Vista Home Premium) connected to external Labtec speakers and an Acer port replicator, which in turn is connected to an LCD monitor, keyboard and mouse.
Normally all is well.
I quite often use my laptop during my travels and sometimes when I return home (and it is only sometimes) I get no sound from the speakers in the laptop or from the external speakers. The muting is right across the board, internet, music, DVDs etc.
I have checked everywhere I can think, such a laptop sound control, screen icons and Control panel, and everything seems to be set for sound.
I can get round this by re-installing the sound drivers but this is a bit of an overkill.
For a start where should I check to ensure that the sound is not muted and what is the likely cause of the muting?
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Jul 25, 2014
I have updtaed my windows as regular update but after that no sound from speakers. laptop is showing everything is fine and all sound drivers all working fine so whenever i clicked on scan for hardware changes in device manager menu then speakers starts working fine so every time i have to make that step to enable speaker., already i have uninstalled drivers and updated with default updater but same issue occurs in next boot...
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Oct 18, 2013
I have the Envy 15 which came pre-installed with Win8. When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.
All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.
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Nov 22, 2010
I just recently bought an HP - dv6 WF536AV Laptop. The sounds were proper from the built-in Altec Lansing speakers , till i updated the audio drivers via HP Support Utility.
Now i do not get any playback from the speakers mentioned above, but while plugging in my iPod headphones, there is audio in the headphones.
I've tried to reinstall the IDT Audio driver from the HP Support utility as well as one downloaded from the website :
IDT High-Definition Audio Driver 6.10.6289.0
[URL] ....
Yet, nothing is resolved. Of what i understood from various articles on the web, was that the new driver sets the headphone jack as the primary device for audio output and hence it does not reach the speakers.
Also , I'm pretty sure of this not being a hardware conflict since the laptop is recently purchased and i've rarely used the headphone jack.
Following are the details about my system :
• HP Pavilion dv6t customizable Notebook PC
• black cherry
• Genuine Window s 7 Home Premium 64-bit
• Intel(R) Core(TM) i3-350M Dual Core processor (2.26GHz,3MB L3 Cache)
• 512MB ATI Mobility Radeon(TM) HD 5470 sw itchable graphics[HDMI, VGA]
• 4GB DDR3 System Memory (2 Dimm)
• HP TrueVision Webcam and Digital Microphone
IDT High-Definition Audio Driver 6.10.6289.0
Hardware ID's :
HDAUDIOFUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004HDAUDIOFUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Aug 16, 2013
I just received my new laptop today, and I have never had this much trouble setting thigns up before. I'm guessing that most of my issues is due to Windows 8 in general, but it is still agrivating none the less.
For whatever reason, the internet connection on my laptop just drops. No notifications, and it says I'm still connected to the router, I just don't have connection to the internet. I fix this by disconnecting/reconnecting to my network, but its agrivated to have to do this every 2-4 minutes.
Windows says that there are 51 updates, but that "it won't update till the maintenance for my convenience", I'm wondering if this is the trouble with my wireless. I'm not sure how to convince windows that I WANT it to update, not wait hopping that it will update.
While this is aggravating enough as it is, it becomes more aggravating when the computer locks up for 10+ minutes at a time while trying to install programs. There was even a time when the I could not get the startup screen to switch to the log in. It eventually did after many minutes of waiting, and closing/opening the monitor.
Is there anything I can do about the internet issue?
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May 3, 2014
Actually it happend about 2 months ago. The sound coming out of the speaker as well as the sound when I was using a headphone was just not right, barely any low frequency sound. In the beginning I can fix this by reinstalling the audio driver. Then after a week or so the same problem would occur again, and I had to reinstall the driver. After several times, reinstalling the audio driver cannot solve the problem anymore. Besides if I plug in the headphone after I muted the laptop, it should unmute automatically right? Well that does not happen and it's still muted.
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Jun 25, 2014
I have an HP Pavilion g6-2293sa Notebook PC, which updated itself automatically last week and as a result the keybard stopped working completely.
I reset the PC to an earlier time point but this did not work. HP's support topics suggested uninstalling my keyboard river, which I did, and then downloading 'original drivers' - but this does not come up as an option on the download page. Likewise, there is no available update under the Driver - Keyboard, Mouse, and Input Devices link.
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Nov 3, 2012
i bought a pavilion G6-2230sa with windows 8 last week It has downloaded automatically the latest updates today and is hanging at 13% every time Message - Configuring windows updates - 13% complete - do not turn off your computer It's been doing this for hours to day and occasionally restarts and starts all over again. How do i get it to complete or stop trying?
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Sep 1, 2014
recently installed an automatic update to windows 8.1. Now I get a black screen after the welcome page. I can load task manager and get to the internet. tried to get to safe mode at startup with f8 but several attempts were unsuccessful. I updated my graphics driver from AMD today and same black screen appears. I also restored sytem to an earlier date using the HP utility with same results - black screen after welcome page.
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Aug 26, 2014
I got automatic Windows up date last night. After the updates, I can't do anything except turn on the computer, see the HP page, the green log in with password page, then all goes dark blue and freezes. It will not even rcognize the keyboard to back out. It is an HP Envy 20 all in one desktop. I have removed the back, all looks good, everything is secured and in place.
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Jun 25, 2009
I installed the update for IDT HD Audio (it prompted me to in windows update) and I have been disappointed.
My most important problem: The audio sounds fine though the built-in speakers, however the sound though my headphones (provided by the Independent Dual Headphones profile) is inexcusably quiet. At max volume, it is only at comfortable listening levels.On the other hand, I am glad that it finally switches profiles automatically when I plug in a device via mini-jack.The second issue is the "SRS Premium" feature not working properly: I bought my laptop before they started doing that whole thing, so mine does not have an SRS badge by the speakers like others I have seen, but the update gave me the feature so I just expected that it would work. Thing is, the sliders are all messed up, I can't get it to stay at the percentage that I set it at (screen/app refreshes reset the sliders back to 0%). And even at that, if I manage to get a slider up to 80% whatever, it makes no difference in sound. I tried changing songs in case it wasn't real-time updating but that didn't work either.
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Mar 16, 2009
Have Laptop Compaq N610C,P4,512mb ram.windowsxp pro sp3.
Yesterday it was working.I did not install any new hardware or program.I usde headphone to listen music.Today When I played music,there is no sound.I checked the connections.uninstalled the driver and reinstalled the sound driver but no sound.I checked it has all properties on.no mute on.
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Aug 25, 2009
Windows Update just offered me a new IDT High Definition Audio Driver for my dv5t. I decided not to install it yet. Has anybody tried it? What version is it?
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Mar 13, 2009
I've been hearing some static when audio plays, not every time but occasionally. For example, when I click a hyperlink I'd sometimes hear the static, maybe 1/3 of the time. I decided to uninstall and reinstall the IDT driver.
I went to the Control Panel and uninstalled IDT Audio (I think it was called). After it was uninstalled the computer was silent, as I expected. Even though it didn't say to restart the computer I restarted anyway, just to be safe.
When the computer restarted I had sound again. Looking at the audio mixer it says I have a "High Definition Audio Device". Most importantly, I don't have the annoying static that was driving me crazy.
I'm inclined to not reinstall the IDT driver (just downloaded from HP). Is there any reason I need it if the Windows driver is providing good audio?
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Aug 4, 2013
The audio just stopped. On troubleshooters everything else is apparently OK and the problem does not show up in the device manager. Is there a replaceable part? It is of course just out of warranty.
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Jun 7, 2014
I am trying to find both the graphics and sound drivers for my compaq 8510p. I have tried all the recommended things...
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Oct 22, 2014
I installed windows 7 on hp compaq nx9020 (pg751se) and lost my sound. On speaker icon it says no audio device installed. I've checked every where and cant find any sound driver on the laptop. Sound did work when windows xp was installed before windows 7.
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Feb 28, 2009
I just finished installing Windows 7 on my new dv7-1285dx and while everything works just fine after a Windows update (audio/video/touchpad/sd card reader), when I run device manager there are three devices with no drivers and a small yellow exclamation mark on their icon. These three devices are all listed as "Base System Device" and when I tried searching for a driver update online it didn't find anything. I visited HP's drivers page for my model and I think I have everything listed there already working... It's just these three devices which I don't even know what they are.
In the original Vista install that came with the laptop there are no such errors in Device Manager. I already have my recovery discs if these might help in this situation.
Here my laptops full specs, you can find them here:
[url] (that's the exact one I bought)
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Dec 3, 2014
I have a Compaq CQ58. Somehow my wireless is not working? I had a look on my computer (it is running windows 8.1) but it could not find a wireless device . It was running wireless before but now it can't find the wireless lan device. All it can do is run Ethernet.
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Sep 24, 2014
My grandfather died and left me his Compaq nx6110, I have installed windows 8.1 but no soundis working.
the xp drivers in the utility sp30130 dont work in win 8.1 ....
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