HP Pavilion G6-2293sa :: Keyboard Not Working After Automatic Update
Jun 25, 2014
I have an HP Pavilion g6-2293sa Notebook PC, which updated itself automatically last week and as a result the keybard stopped working completely.
I reset the PC to an earlier time point but this did not work. HP's support topics suggested uninstalling my keyboard river, which I did, and then downloading 'original drivers' - but this does not come up as an option on the download page. Likewise, there is no available update under the Driver - Keyboard, Mouse, and Input Devices link.
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Sep 1, 2014
recently installed an automatic update to windows 8.1. Now I get a black screen after the welcome page. I can load task manager and get to the internet. tried to get to safe mode at startup with f8 but several attempts were unsuccessful. I updated my graphics driver from AMD today and same black screen appears. I also restored sytem to an earlier date using the HP utility with same results - black screen after welcome page.
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Aug 26, 2013
I updated my HP Pavilion g6-2293sa Notebook PC to Windows 8.1 advance release and the WiFi adaptor no longer connects to my router. The driver states all is working but no wifi is found; the PC crashes sometimes when running the trouble shooter.
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Jan 23, 2015
This morning my HP Omen arrived in the mail, fully functional with everything in tact. After I left my laptop to install the updates from the HP Support Assistant (One of those updates being a BIOS update), I came back to find my computer restarted and my backlit keyboard not working. After trying to use the HP OMEN Control to fix the keyboard, I found that the keyboard will flash briefly when I click "Apply To All Zones", but then immediately turns off again. Is there any way to fix this Backlit Keyboard issue ir can we see an update in the near future that fixes this issue?
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Aug 18, 2014
Since Windows did an automatic update to my CompaqCQ58 laptop (running on Windows 8.1) on 16th August I've lost all sound.
I've read Mario's methods for correcting the fault, but my list of "Installed Updates" does not show KB2962407.
There is an update on 16/8/14 numbered KB2962409. Is this the one I should uninstall and hide, or am I going to lose some other function of the laptop?
Surely I am not the only one affected by this glitch. Are HP bombarding Windows with demands for them to correct their fault, or are we all expected to repair our own machines!
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Jan 11, 2015
My g and h keys stopped working after a Windows 8.1 update occurred on my Inspiron 15R-5521. I didn't even want te update--but could not stop it.
I have tried updatin BIOS drivers, input drivers, and altering keyboard functions in control panel.
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Nov 3, 2012
i bought a pavilion G6-2230sa with windows 8 last week It has downloaded automatically the latest updates today and is hanging at 13% every time Message - Configuring windows updates - 13% complete - do not turn off your computer It's been doing this for hours to day and occasionally restarts and starts all over again. How do i get it to complete or stop trying?
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Aug 26, 2014
I got automatic Windows up date last night. After the updates, I can't do anything except turn on the computer, see the HP page, the green log in with password page, then all goes dark blue and freezes. It will not even rcognize the keyboard to back out. It is an HP Envy 20 all in one desktop. I have removed the back, all looks good, everything is secured and in place.
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Dec 13, 2014
I have a Dell Inspiron 7000 series and 2 days ago Windows installed a critical update which stopped my keyboard and mouse working, I have had to do a system restore to get it working again but with it being a critical update I'm assuming I will need it.
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Aug 8, 2014
My Bluetooth is not working since I update to Windows 8.1. I tried everything. Not working. Driver error. I test through a driver scanner. It days I needed Ralink Bluetooth PCIe Adapter version 2.9.27.0 .. Where can I get it?
Laptop Model: HP Pavilion 11z
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Aug 10, 2014
Rest of keyboard working fine, No spills, cleaning doesn't work. HP Pavilion dv7 no longer in warranty.
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May 22, 2014
I recently Upgraded my Laptop to windows 8.1. Before i was using Windows 8, in that i used Bluetooth to send files. But after upgrading to windows 8.1 Bluetooth is not working at all.
Product name: HP Pavilion g6 Notebook PC
Product number: C9L68PA#ACJ
I updated the latest windows update and in Hp assistant as well.
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Nov 2, 2014
I have upgraded to windows 8.1 and since that moment, my USB ports are not working anymore; tried to check them, but nothing works (de-installation, ...) I have a HP Pavilion 15-B050EB; I cannot find the drivers for the USB ports on the HP site.
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Dec 26, 2014
After I noticed bluetooth not working after the upgrade--doesn't even show up on device manager. I actually got it working once -can't remember where the driver came from--and then hp pushed out a new ralink driver and it's not worked since even though i've tried several things, including direct download from mediatek. I have Ralink RT3290 802.11bgn Wi-Fi Adapter and just need a driver that will work. I think i have about 4 separate bluetooth stacks now--may be part of the problem--but the most recent one came from hp.
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Jun 5, 2014
Keyboard isn't working on my laptop, i have updated driver from dl link [URL] .... I have rebooted and still not working, mouse is working. I am using the on screen keyboard through ease of access centre :
Specs are -
Windows 8.1
Product name: HP Pavilion g6 Notebook PC
Product number: E5L22EA#ABU
All drivers are updated for human interface devices in pic attached .....
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Oct 23, 2014
I have the Pavilion G6 2342dx running Windows 8. Yesterday, I used HP's support assistant to perform a few recommended driver updates. Among the things updated was the Qualcomm Atheros Wifi device driver and the HP wireless button driver. Wifi device installed was 10...222, from 10....212.
After the update, my laptop is unable to detect any wifi networks. It just shows "No networks found." I also noticed that the wifi button light (on F12) is always white whether or not I activate flight mode or not. I get an on-screen message alright about airplane mode status changing. However, it does not appear to be actually turning on/off the wifi because from the sidebar, it looks like wifi is on but with the "No networks found" message persisting. Also, the wifi icon on the status bar remains grayed out with an red x on it.
I have tried disabling and enabling the adaptor with no success. I have tried downloading and reinstalling the driver (10...212) with no luck. I even tried disabling, uninstalling and reinstalling the device from device manager. System restore fails everytime I try it. Interestingly, the latest driver on HP support website is the 212, no mention of the 222 driver.
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Sep 1, 2014
I have a HP pavilion G6 model number C0Y35EA#ABU. I had an automatic update for Windows 8 and my keyboard stopped working immediately after.I have checked device manager and it says there is no keyboard and gives a code of C24.If I go into setup before Windows the keyboard works fine so I know it's not a hardware issue.
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Jan 31, 2009
i've recently just repaired the jack connector for my hp pavilion dv6000. I put it all together today and my keyboards playing up. Quite a few of the keys arent working. I've checked the connection for the keyboard and its pushed in as far as possible.
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May 14, 2014
I have a HP pavilion touchsmart sleekbook 14-b133tx laptop running windows 8 and is still in warranty because of a faulty touchscreen. A few days ago my touchpad is not working properly. when i tap the touchpad it does a richt click and when i move my finger in resizes my icons. I look at device manager at it says that the device is working properly.
The touchpad works normally after booting but stops after a few minutes along with the keyboard (i am using the touchscreen as i type this). When i go to the mouse settings there is an error "cannot connect to synaptics pointing device driver" it prompted me to uninstall so i did but the driver won't uninstall. I tried to uninstall it on device manager then rebooted my pc then reinstalled it again but the problem is still present.
Now the touchpad is not working at all and the keyboard stops a few minutes to hours after logging into windows ang fixes itself when i reboot my pc but stops working again after some time. In the device manager there is now an error in the touchpad "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)". I already did a hard reset, the sfc/scannow, a system restore, and I already used system recovery to revert back to its factory settings but the touchpad is still not working (still error code 24) and the keyboard still stops responding after a few minutes.
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Aug 7, 2014
my laptop's keyboard is not working. Its pavilion G6 2228TU.
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Sep 10, 2014
My laptop is HP Pavilion dv6-3055tx and has win 7 ultimate 64bit installed. From past few days, i noticed that three keys of my keyboard are not working whenever the wifi key is ON.
These keys are:
1-Delete
2-Left Arrow
3-Right arrow
When i turn off wifi key, it works normally. I don't know what the problem really is?
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Oct 21, 2014
I'm stuck in the (windows8) HP pavillion's automatic repair loop and I need to know the safest rest/ way to fix this.
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Sep 3, 2010
Ever since I upgraded to Windows 7 Pro on my HP Pavilion (dv7-1223ca) , several keys on my keyboard haven't been working properly. I've upgraded and downgraded my computer many times, and this hasn't happened before. When I press the G, H, backspace, or apostrophe keys, they won't work unless I press one of them around thirty or forty times. Once I get one of them working, they all start to work properly for about five minutes, and then it goes back to being broken.
This is a major hassle as I use my laptop for work. I've tried reinstalling the keyboard drivers, but this hasn't worked
Also, two of the keys on my keyboard (alt and delete) came off completely and won't go back on. Is there any chance HP would be able to replace these?
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Dec 8, 2014
HP pavilion dv2000 key board not working . I have enabled the online key board that also not working . As my hp utility cd was damaged I have changed the OS to windows 7 ultimate still . The key board is not working .then I used a USB key board that also not working . main problem is that I could not complete my Os Installation with out entering the pc name. The original Os was Vista ....
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Oct 13, 2014
I have g6-2293SA laptop, it has Intel HD 4000 Graphic Card. When i look for Dedicared video memory it only shows 32 MB. But when i bought the laptop it was written upto 1.65 gb dedicated Ram. how to increase the Dedicated video memory.
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Dec 25, 2009
I have a timeline 4810T which has worked lovely since September, but now I have a weird problem with it: The keyboard won't work until the operating system is loaded. I can't access the bios (press the F2 key but nothing happens), neither select my OS on the Grub menu as the arrow keys doesn't work, all I can do is wait for the 10 seconds timer, then Ubuntu launches, then I can login without problems and all the keys work perfectly.
To give more details, maybe some keys do actually work before the os boot, because when I'm on the grub menu, some keys manage to stop the timer, but unfortunately I can't change the OS or accept the selection, then I have to reboot and wait for the timer to go back to 0 for itself and ubuntu loads.
I'm running the newest BIOS, updated some days ago but didn't had the problem since today.
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Nov 19, 2008
I have an ACER Aspire 5670. Recently i installed windows vista business.
From the day i installed vista my battery appears to be broken.
Ok let's say battery cells were destroyed (Fedora installed on the same system report that battery may be dammaged)-So it may be destroyed in a couple of hours.
The second weird thing is that it persists not to recognize one device. In the device manager it has a hardware ID: ACPISMCB000
Third weird story. Today my notebook prompted that there was SP1 update available. I installed it (in 3 phases - 2together at shutdown and 1 after restart)
After SP update my keyboard stopped working - same thing with touchpad. I uninstalled SP1, uninstalled synaptics driver and re-installed it - same thing.
In a forum somewhere i read that battery causes these problems. I took battery off and now i am writing this message from my notebook's keybord ... touchpad still dead...
both keyboard and touchpad work perfectly in Fedora 9 and that usb mouse/keyboard work perfect too in Vista.
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Feb 7, 2009
Someone over at the official Apple forums noticed that the description of the Macbook Pro 17" keys was different from the 15", then apple silently updated the wording on the 15" models too to match the description of the keys from the 17" models.
There is speculation, that since there have been some complaints about the Macbook Pro keyboard, Apple have silently updated it for the Macbook Pro 17" and for every Macbook Pro 15" manufactured since early to mid January onwards?
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So I was wondering, does anyone here have a Macbook Pro 15" that was manufactured since mid January (not just store stock purchased since then), and are the keys "better" than the earlier model Macbook Pro's?
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Sep 25, 2014
My wife just updated her G580 with the Windows 8.1 update. Afterwards, the keyboard does not function - no keys respond when trying to sign into the computer, the touch pad does not work (USB mouse does), even the Onekey Rescue System button does not work. The only thing that seems to work is the power button.
I restarted the computer and held down the F2 key and was able to get into the Setup Utility where the keys did function (arrow keys, F1, F2, esc, enter). I didn't see anything obvious to me that might work. Exiting the utility and back at the sign on screen the keys don't function again.
what might be the cause or a way to recover the keyboard?
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