HP/Compaq :: IDT HD Audio Update
Jun 25, 2009
I installed the update for IDT HD Audio (it prompted me to in windows update) and I have been disappointed.
My most important problem: The audio sounds fine though the built-in speakers, however the sound though my headphones (provided by the Independent Dual Headphones profile) is inexcusably quiet. At max volume, it is only at comfortable listening levels.On the other hand, I am glad that it finally switches profiles automatically when I plug in a device via mini-jack.The second issue is the "SRS Premium" feature not working properly: I bought my laptop before they started doing that whole thing, so mine does not have an SRS badge by the speakers like others I have seen, but the update gave me the feature so I just expected that it would work. Thing is, the sliders are all messed up, I can't get it to stay at the percentage that I set it at (screen/app refreshes reset the sliders back to 0%). And even at that, if I manage to get a slider up to 80% whatever, it makes no difference in sound. I tried changing songs in case it wasn't real-time updating but that didn't work either.
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Aug 25, 2009
Windows Update just offered me a new IDT High Definition Audio Driver for my dv5t. I decided not to install it yet. Has anybody tried it? What version is it?
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Aug 18, 2014
Since Windows did an automatic update to my CompaqCQ58 laptop (running on Windows 8.1) on 16th August I've lost all sound.
I've read Mario's methods for correcting the fault, but my list of "Installed Updates" does not show KB2962407.
There is an update on 16/8/14 numbered KB2962409. Is this the one I should uninstall and hide, or am I going to lose some other function of the laptop?
Surely I am not the only one affected by this glitch. Are HP bombarding Windows with demands for them to correct their fault, or are we all expected to repair our own machines!
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Feb 28, 2009
I just finished installing Windows 7 on my new dv7-1285dx and while everything works just fine after a Windows update (audio/video/touchpad/sd card reader), when I run device manager there are three devices with no drivers and a small yellow exclamation mark on their icon. These three devices are all listed as "Base System Device" and when I tried searching for a driver update online it didn't find anything. I visited HP's drivers page for my model and I think I have everything listed there already working... It's just these three devices which I don't even know what they are.
In the original Vista install that came with the laptop there are no such errors in Device Manager. I already have my recovery discs if these might help in this situation.
Here my laptops full specs, you can find them here:
[url] (that's the exact one I bought)
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Jul 11, 2014
Product Id: 00179-60940-54099 AAOEM
I don't have any sound...
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Feb 2, 2009
Download here [url]
Not sure why Sony is not releasing the latest driver in their support site.
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Jun 14, 2014
I have an HP Envy dv7-7230us. I recently installed multiple HP updates deemed "critical" by their prompt. After installing and rebooting, I have no sound. If it is a clue, it also disconnected my WiFi.
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Nov 1, 2013
Updated pc to Windows 8.1 today and now have no sound at all and the pc says no headphones or speakers are plugged in and detection finds no problem and also the AMD 'properties' say sevice is working properly (I have no back drivers to revert back to liste)
HP Pavilion g6 Notebook PC
Product number C6M11EA#ABU
driver version 8.0.0.8807
What can I do to get sound back?
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Dec 29, 2013
i own a HP notebook model 15e070sl currently running Windows 8.1 Update x64.Today the HP Support Assistant reminded me that there's an update for my audio driver and i tried to install it, but the installation failed. So i tried downloading the driver manually also but still the installation fails; the update is called sp62228 for Realtek Audio Driver (with DTS Sound) and this is the error it returns:
Codice di errore: -5009 : 0x8002802bInformazioni sull'errore:>CtorObjectWrapper.cpp (163)>CtorObjectWrapper.cpp (402)>KernelComponent.cpp (1163)>KernelCABFile.cpp (389)>SetupDLLSetupDLL.cpp (1541)pAPP:Realtek High Definition Audio DriverPVENDOR:Realtek Semiconductor Corp.PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc$11.50.0.42618@Windows (9200) BT_OTHER 1714.1716
i had the same error with this driver even when the PC was running Windows 8 and later with Windows 8.1, so i postponed the update but it still doesn't work. I tried installing it when the PC was new out of the box, so i can say that for sure the problem is not related to any program i may have installed. I also tried uninstalling the audio driver but still it won't install, and i have to restore the previous driver via HP Recovery.
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Apr 11, 2012
I have an HP Pavilion dm4 that I bought last summer, but I'm not sure which model #s specifically comes after that.
I just updated my HP BIOS and now I am not getting any sound from the speakers or through headphones, this has happened before though I admittedly cannot remember what the solution was.
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Jun 7, 2014
After updateing from windows 8 to 8.1, my HP Split 13-m010dx x2 no longer has bluetooth. Even the option in the settings is gone. I installed the new drivers with no luck either. Is there a solution other than going back to windows 8?
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Jul 25, 2014
I have updtaed my windows as regular update but after that no sound from speakers. laptop is showing everything is fine and all sound drivers all working fine so whenever i clicked on scan for hardware changes in device manager menu then speakers starts working fine so every time i have to make that step to enable speaker., already i have uninstalled drivers and updated with default updater but same issue occurs in next boot...
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Oct 18, 2013
I have the Envy 15 which came pre-installed with Win8. When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.
All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.
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Nov 22, 2010
I just recently bought an HP - dv6 WF536AV Laptop. The sounds were proper from the built-in Altec Lansing speakers , till i updated the audio drivers via HP Support Utility.
Now i do not get any playback from the speakers mentioned above, but while plugging in my iPod headphones, there is audio in the headphones.
I've tried to reinstall the IDT Audio driver from the HP Support utility as well as one downloaded from the website :
IDT High-Definition Audio Driver 6.10.6289.0
[URL] ....
Yet, nothing is resolved. Of what i understood from various articles on the web, was that the new driver sets the headphone jack as the primary device for audio output and hence it does not reach the speakers.
Also , I'm pretty sure of this not being a hardware conflict since the laptop is recently purchased and i've rarely used the headphone jack.
Following are the details about my system :
• HP Pavilion dv6t customizable Notebook PC
• black cherry
• Genuine Window s 7 Home Premium 64-bit
• Intel(R) Core(TM) i3-350M Dual Core processor (2.26GHz,3MB L3 Cache)
• 512MB ATI Mobility Radeon(TM) HD 5470 sw itchable graphics[HDMI, VGA]
• 4GB DDR3 System Memory (2 Dimm)
• HP TrueVision Webcam and Digital Microphone
IDT High-Definition Audio Driver 6.10.6289.0
Hardware ID's :
HDAUDIOFUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004HDAUDIOFUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A
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Oct 18, 2014
I have an Aspire V5-571G... I updated to Windows 8.1 (64bit) a few days ago.
Since the update, when playing audio on iTunes (was 11.3 but now updated to 11.4 both post win 8.1 anyway)/Windows Media Player and on YouTube & other sites, audio has stopped working completely or become extremely distorted. Sometimes it works fine but never for extended periods of time. I'm not sure what triggers the distortion and silence but it has ONLY been happening since the 8.1 update.
I updated the RealTek sound drivers with the driver for my model from the Acer website and it has not improved the situation. I've been looking around for a solution / cause of the problem and the only questionable driver I have is this: There's no update for this on the Acer site r.e. my model and the Windows online update thing cannot find an update either.
If it's not possible to fix this via updating or tweaking 8.1, is it possible to do a system restore back to Win 8 without removing my files and if so how?
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Jul 13, 2014
I'm not sure if it's caused by the Windows 8 update from a few days back, but the problem started around then.
The audio on my laptop is not working. The mute stays on, even when I press the physcial keyboard button to enable sound, and try to enable sound with my mouse from the volume menu. Nothing has audio.
Laptop is a HP Pavilion dv6 Notebook PC running Windows 8 Pro 64-Bit.
I've seen some other people mentioning a problem like this recently...
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Nov 10, 2013
So I recently updated my u310 Touch to Windows 8.1. My audio isn't working anymore. I've checked the drivers, and updated all that come with the Windows 8.1 update.
My Device Manager says that my Conexant SmartAudio HD is updated, and so is my Intel (R) Display Audio. To make sure, I downloaded and installed the drivers from the Lenovo support site. When I try to play something on iTunes or on Windows Media Player, it just stops, and no sound is emmited. Youtube, or any other music player on the web, isn't working either.
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Jul 16, 2014
I have hp pavilion g6 2231tx , i had upgradissded windows 8 to 8.1 , after that the bluetooth option disappeare and when i right click to a folder the windows get restat....
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Aug 26, 2014
My computer is HP Compaq 7900p small. I bought new graphics card which is Asus AMD HD6450. When I test it I saw problem - no sound.
When I click on Sounds tab, I see that AMD HDMI Output-AMD High Definition Audio Device - not plugged in and I couldn't change it to default device. When I troubleshooted it, problem was that one or more audio devices isn't running.
I was searched in google for solution, and found it that I need to change in BIOS from DVI port to HDMI port, but in my comp BIOS version is 7.11 and I don't see where it would be changed.
Only what I did was that I swapped integrated audio to enabled then I get sound from my speakers, but AMD High Definition Audio Device still isn't plugged in. How to change it to default!
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Oct 18, 2013
I just updated my G780 to Windows 8.1 this morning. every time I boot up the computer, I get an Error message stating" Dolby Advanced Audio - Unable to start the Dolby Audio driver. Please restart the computer or reinstall the driver if the problem persists. I have restrtaed the computer and I do not know where the driver is for this or where to install it. Computer is just over a month old.
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Nov 1, 2014
I'd been having problems with the microphone not picking up voice well after upgrading to Windows 8.1. I went to Lenovo's website and downloaded IDT audio driver version 6.10.6490.0 for Windows 8.1 64bit. I ran the exectuable that was downloaded and now the Microphone works much better however now Dolby Advanced Audio is unable to start. I get the following warning message everytime I start the laptop:
"Unable to start the Dolby Audio driver. Please restart the computer or reinstall the driver if the problem persists."
Restarting has not worked. Running the driver executable again did not correct the issue.
I found this solution on the support forums but it is unclear about what to uninstall in "Device Manager"[URL]..."Open Device Manager Uninstall the Audio Device Under Audio inputs and outputs"I have a Microphone, Speakers, and Stereo Mix listed under Audio Inputs and Outputs.
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Nov 30, 2012
I just updated the Realtek Audio Driver this morning when I saw the update available in the Update center. The driver went from v 6.0.1.6914 to v 6.0.1.7040. Now, the Dolby Advanced Audio v2 won't work. It forgot my previous EQ settings and when I make a new one, it doesn't change a thing in the sound. Is there a way to roll back to the previous version?
This is really bad as I'm listening to lots of music on this laptop while I'm working and without the Dolby EQ, the sounds is not very good...
I'm under Windows 8.1 64-bit.
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Nov 23, 2009
if you're having problems with the speakers on the dm3. I want you to go to hp's website and update the "bios" its very easy to update it. Just type in the model of you're dm3 and click on drivers, and then click on the correct operating system you have.
Make sure you specify if its 32 bit or 64 bit. Then click on the bios update half way down the page and update it. Then I want you to shut down you're dm3 completely. Once its shut down turn it back on and start hitting the "f-10" key on top of you're keyboard.
Keep hitting it until you see it enter a page that is all text, the bios page. This page will not look like a normal page that you're used to and your mouse will not be active. if it asks you to exit say no. Once you are on this page start to hit any of the letter
keys(example- hyfwgsldi, anyone) to produce a beeping sound from your laptop. Now, Pick up your laptop and place the speaker very close to you're ear and listen very carefully if sound is coming out of both sides. There should be sound coming from the left and the right side of the speakers. Now if there is sound only coming from the left side then I have confirmed with a hp level 2 tech that its a hardware problem. This is what is wrong with mine. Either the factory forgot to connect the wires the right side for the speakers or the speaker company messed something up. At this point no software or driver will fix the problem and you need to send you're dm3 in for service or exchange it for another one. Please trust me on this as I spent close to 30 hours and 7 days on the phone with HP.
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Apr 26, 2009
I just got my HDX16, and was updating it through the HP Update program, and it only had two updates for me and both seemed not to be very important, so I was wondering about updating the BIOS and the different hardware drivers, is this done through HP Update or do I have to go on their website and download them from the site? Also is there a way I can see what version driver I have currently installed?
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Jan 2, 2009
Does anyone try to update his BIOS to F.2D version?
Is it safe to update from windows since it is winflash?
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Jul 5, 2009
I have had plans to upgrade for over a year now and it is slowly starting to pan out. Below are the original relevant specs of the notebook when purchased and I do have quite an extensive plan for the upgrade of this great machine.
- Intel Core Duo processor T2400 (1.83-GHz, 667-MHz FSB, 2-MB L2 cache)
- 17.0-inch WSXGA+ wide viewing angle BrightView display with 1680 x 1050 resolution and 16M colors
- 1GB (1x1GB) 533-MHz DDR2 SDRAM
- ATI Mobility Radeon X1600 graphics controller with 256 MB of discrete video memory
- 100GB 5400RPM Hard Disk Drive (Hitachi)
- 8-cell high capacity Lithium-Ion (68Wh)
- 90W AC power adapter
These specs are a bit outdated for today's standards but I hope to bring out the potential that this motherboard can support............
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Oct 3, 2009
I have an HP Pavilion dv7. 4gig ram and an Radeon HD 3200 yes not the best video card in the world but with my laptop I can play games like Stalker, oblivion and the witcher at high settings.
Now my drivers are all out of date but when ever I go to the radeon sites to find a download for an updated video drivers all these different sites just have me download tihs application that find all outdated drivers for you. However in order to have them download the new drivers you have to pay them for the program.
I can not figure out how to get the latest drivers for my laptop.
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Feb 17, 2009
Any one BIOS update known to be better than the rest?
I am reading a good deal on the boards, and people like F.16, but I don't know which would work best in my situation. My main issue is being able to see the 3.12 GB of RAM after I put 2 2GB sticks in.
I have XP MCE , T7200 which came with the DV6000T bought in Jan 07.
I just want it to run cooler and faster, so far it has been a workhorse.
Which would be the best choice? [url]
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