Acer :: Aspire E5-511 - All USB Ports Stopped Working?
Jan 26, 2015
I purchased an Aspire E5-511 about a week ago. At first, I had no problems with the USB ports and what I plugged in would be recognized and work, but now none of them will recognize anything that is plugged into them. This is for multiple devices that work on other computers, so it is not the devices, and obviously it's not the hardware if all 3 simultaneously stopped working. Googling the problem has led nowhere. Additionally, the webcam used to come up automatically in the "Camera" app; this no longer works either and it says "To get started, connect a camera." I have restored the system back to factory defaults, had all files deleted and re-did the entire initial process all over again, to no avail.
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Dec 19, 2014
All 4 of the usb ports on my dv8000 stopped working. Ive tried updating the drivers, no luck. It originally had XP as the operating system but it was upgraded to windows 7, i dont knows if the usb drives are corrupt or what. When i plug anything into the usb ports it does nothing.
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Nov 15, 2014
I tried plugging several devices into a USB 3.0 port on my z510 this morning to no avail. The USB 2.0 port is working(I have a mouse plugged into it and it works fine) but the USB 3 ports will not work at all. I tried looking at device manager; it says everything is working properly. Power management doesn't turn any of the ports off.
It was working fine 2 days ago. Is it possible to turn the ports off? Because nothing is being recognized.
I looked for drivers on Lenovo's site; no USB drivers for windows 8.1 at ALL. What do I do?
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Mar 27, 2010
i have a acer aspire 5532 laptop. well, the usb ports(both) quit working. i tried everything from doing my laptop back to factory settings, tried un-checking turn off to save power. everything i could find, i tried. im wondering is there something i can use to get some usb ports? like in the front is a multi-in-1 card reader. is there like some adapter i can plug in there, and it have like usb ports? is there anything i can do or buy? with out taking it back. i have 3 items that use usb that i no longer can use
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Nov 28, 2014
It still did not solve the issues with my USB ports. I have noticed that the exclamation mark is no longer there but still all my USB ports are still not working.
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Jan 26, 2015
I have an Acer Aspire V3-572g. My laptop came with windows 8.1 installed already. Currently, my pc is being reset to factory settings because I can not figure out how to keep the hdmi from going out after windows updates. The only way I can keep get the hdmi port to work is the factory reset it. The only way from keeping the hdmi working is by turning off windows updater. However, I'd like to figure out how to keep the hdmi working without doing so. My graphics card is Nvidia 840 M. Here are a list of things I've done after my laptop stops recognizing the hdmi.
Uninstall and reinstall the display drivers, both from intel and Nvidia
Update the drivers to be up to date
Downloaded intel's utility manager to keep driver update to date
Downloaded factory installed drivers from Acer's website
Contacting microsoft and have them remotely connect to my laptop
Restored back my laptop to previous working conditions (although the hdmi never worked by going to a restore point)
Swapped hdmi cords and displays
After several hours of researching and trying different things I'm stumped. I bought this computer with the sole purpose of connecting it to a TV. I've also had this issue with another laptop which I returned. This problem isn't a hardware problem as I'm connected to the same monitor with an old desktop using the same cords. I'm guessing there is a compatability issue with windows and the display drivers when there is an update.
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Mar 31, 2010
I have an acer aspire 5920g laptop that has recently stopped working , when I power on the computer the fan goes on and the power on light also goes on and two other lights flash once but nothing comes up on the screen and the computer never starts the boot sequence....the fan then goes off but the power light stays on , I already put new thermal compound on the processor and graphics card...I tried removing the ram modules , the wifi card and the hard drive ect. nothing seems to work ,
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Jan 13, 2008
I have had my acer laptop just over a year know and everything has been fine until a few months ago. All of a sudden my dvd drive stopped working which was a major problem as I routinely back up my hard drive as I use it for work. The warrenty has runout.
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Nov 17, 2014
I have a problem with the touchscreen of my laptop Acer r7 ! i was watching a movie form an external HDd when the touchscreen stopped working! i rebooted the system (nothing happened) and i also made an factory restore! STILL NOTHING!!! the touchscreen is NOT WORKING!!!
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Jan 4, 2015
I have run into an issue with my Acer laptop which is leaving me really frusrated. For some reason one morning my touch screen stopped working. There has been no damage to my screen at all.
I have concted Acer Technical Support which in usual fashion were of completely.... Before I got in touch with Acer Technical Support I tried:
Refreshing the HID Monitor drivers Removing/Reinstalling the HID Monitor driversBoth of these were unsucessful, according to Device Manager, the HID monitor is working just fine. Upon calling Acer Technical Support their suggestion was to reinstall Windows because the tech though that it was an software issue.
I just reinstalled Windows are still have the same issue. Device Manager shows that the hardware is fine and functional from a driver standpoint.
I've also tied ensuring that the cable behind the monitor is in tact as in this post: [URL] Thus far nothing has worked.
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Jan 31, 2015
Acer Aspire E 15, Windows 8.1
Background (in as much detail as possible):
Earlier this week I wanted to use Pokerstars, but I was due an update (I already had it installed). I updated and loaded it up, although it seemed to lag at the log in screen, so I CTR+ALT+DEL and ended it in task manager. I reopened the program and had the same issue, so I task manager'd it again and it still didn't work. So I rebooted. When I rebooted, all of a sudden I had no option of connecting to a wireless network - only ethernet and VPN in the settings.
I have been into device manager and can see that I have a Qualcomm Atheros Driver in my network devices, although it has an amber warning with code 52 (driver unsigned).
I tried going onto Acer website and downloading the latest driver, which comes with a set up package - unfortunately this didn't work. I tried uninstalling the driver and pointing to the driver that I had downloaded manually; but every time it tells me 'You have the best driver set up for this device' and reverts back to the unsigned driver.
I have tried FN + F3 to disable and enable flight mode - no impact.
I read somewhere about updating bios settings - but there are none in the download section when I put my serial number into the Acer website.
I also tried downloading drivers from other external website and downloaded some third party program called 'Driver Assist' as the way the page was set up fooled me into thinking that was the legit download - it didn't work, and I have subsequently uninstalled it
I have only had the laptop just over a month new, and all had been working until then. Extremely unlikely to be any other spyware as the only things I have installed on here are Steam (FM15) and Pokerstars. I don't even really use this for browsing, just those two apps.
Further info - not sure if relevant but I installed the Acer WLAN + Bluetooth setup as a potential fix, and the bluetooth element seems to be functioning fine - not sure if they're on the same integrated card?
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Nov 9, 2014
I am using an external bluetooth keyboard now and those keys work using it. I have also replaced the keyboard on the laptop but the Keys WAZS still do not work ....
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Jan 29, 2015
I woke up this morning and for some reason my keyboard has suddenly stopped working it was ok last night. The touchpad and touchscreen are fine but nothing on the keyboard works? Only had it for about 5 months....
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Sep 8, 2014
My touchscreen on the laptop stopped working properly after I upgraded to Windows 8.1. I tried installing a few different drivers, and the touchscreen will work temporarily, until I put the computer to sleep and wake it up again. Also, I get an error message that a "USB Device fails" when the touchscreen stops working....not sure what that's about.
I've already tried drivers, installing/unistalling things...normal maintenance.
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Nov 13, 2014
My Acer aspire 5542 stopped working today, there is no bios information or acer splash, just a blank screen, I have tested RAM memory, changed CMOS battery and power supply...
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Sep 25, 2014
I've had my netbook for a few years and this error message has been appearing bottom right since I got it. Both USB ports have always worked fine. Device manager it shows a USB controller as not recognised by Windows. f I try to 'update' it says wndows doesn't recognise it. I can disable it but of course it renistalls on reboot and the message starts again.
I ignored it as it didn't do any harm. Recently I did a factory reset expecting this to do the trick but it didn't. I also updated the bios to v2034 I think but there's not much content to it so I've not got any USB options there.
I'm wondering if there are chipset drivers I need to get, though the Acer site doesn't offer anyting new there.
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Feb 26, 2015
My card reader stopped working. I read somewhere that it could be burnt out. Is there a way of checking this and or replacing it?
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Oct 17, 2014
I have an acer aspire 5750z computer, a while back my wifi suddenly stopped working, but the ethernet is fine. I've searched the internet and tried to install the required driver (Atheros), but when I try it says that the "drive might have been ejected please reinsert it now" or something along those lines. When I go to the driver manager the wifi driver isn't even listed under network adapters, oonly the ethernet drver was there. I've heard that if your computer has had a virus or if you had dropped it the wifi card might have been damaged and I wanted to know if that's true, and if so can I buy a new wifi card?
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Nov 3, 2014
Ive had this Acer laptop E1-510p with window 8.1 and all of the sudden some of the keys accross the keyboard stop working. These keys are random and even when i plug in a generic keyboard it does the same thing ....
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Nov 4, 2014
I have a E1-571 with 3 usb ports. The one on the left works but the two on the right have never worked.
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Jan 22, 2015
I have an IdeaPad Y400 and just suddenly one of the USB Ports stopped responding. The hub shows up in device manager and if I connect a usb light it will receive power but I cant use it for anything else.
More Specifically it is the always-on yellow usb port on the right side of the device.
Just a few months ago I had issues with the onboard gpu and had the entire motherboard replaced (twice) for a few hundred dollars
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Oct 13, 2014
I have a TravelMate TMP645-MG connected to ProDock II. The problem is that the USB ports on docking staion are not working, I can see the following yellow exclamation mark in device manager when the docking station is connected (no errors when not docked).
Windows 8.1 Enterprise, 64bit. All latest drivers from Acer homepage are installed.
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Jun 16, 2009
I'm running an Acer Aspire 5672 WLMI. Recently i upgraded my RAM and hard drive, obviously having to reinstall the OS and driver's etc. Since i made the change, i haven't been able to get the Orbicam or usb ports on the left side of my computer to work.
Luckily there are still 2 ports on the right side that work fine, and the entire rest of the computer is great, but i'd like these things to work (especially the camera). I've re-installed everything 3 times at this point with no luck. The drivers are installed and in programs the camera is listed as an optional webcam. The first time i reformatted i got and error message that said camera is currently in use and cannot be accessed. It would ding on and off repeatedly until i rebooted the computer. Currently what the camera does is basically nothing. It's detected, but when pulled up in a program (such as gmail or acer software) it's simply black. I am wondering if i maybe jostled something inside and it's disconnected or if this is a software issue.
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Dec 10, 2009
Firstly the dvd rom stopped working about 6 months ago.Can live without it but now after getting a blue screen it wont boot or the screen is black.Connected it to a monitor and when it does choose to boot there is no display on the laptop screen until the login screen appears.Ran some tests on the HDD drive when its running but comes up ok.Is it likely to be a failing MB or some corruption on my OP system.
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Nov 20, 2009
I have an Acer Aspire 5630 and the USB ports do not go off when Windows is shutdown, hibernating or when it goes into slleep (standby) mode. They only go off when I disconnect the AC power. I just bought an external USB drive as my internal is almost full, but I don't want to have the external drive on 24/7. Disconnecting the drive is a bit inconvenient as I use the laptop with an external display and keyboard and keep the laptop itself hidden behind my desk. I updated the BIOS to Ver. 3.60, but I don't see settings in the BIOS for USB ports. Can these ports be turn off programatically. Do I need a special Acer Application or drivers to turn off the USB ports? I removed all the Acer Management bloatware that came with the laptop. Are there any jumpers inside the laptop that need to be changed?
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Mar 2, 2009
about three weeks ago i noticed the two usb ports on the left side of my laptop were turning devices off intermittantly but i put this down to a problem with the device in question which is a mobile broadband dongle. i then looked into this further as i have tried the device on another pc and it works flawlessly.
i have found now that these two usb ports are almost dead in that they will power a mouse but if i plug in anything else like a usb memory stick or mobile phone or camera both ports just shut off. the odd thing is that they appear active in device manager and show no problems but the devices i have plugged in do not connect to the laptop at all. i have used a set of recovery disks to reset to factory default which did not help.
now the real problem i have found is that there is no recovery partition on my laptop and after ringing acer support they seem unwilling to help with diagnosing simply saying that as the recovery partition was gone the warranty was void and there would be a charge for any repair. what if there was no recovery partition to start with!
my laptop has not been tampered with as the acer support person stated but as far as i can see it never had a recovery partition or for some reason this partition has gone as i had to get the recovery disks off a friend who has the same laptop. i used to have two partitions on my hard disk Acer(C) and Data(D) but now i just have one 74.5GB hard disk.
has anyone got any ideas on what has gone wrong with my laptop or how to get the usb ports working as the partition is not a real problem except for Acer! the tech asked me to reset to factory settings using the recovery partition but i cant so that was the end of acer's support.
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Nov 17, 2008
about 2 months ago i bought an Acer 5920G, a week or so ago suddenly the touchpad stopped working, i dont recall how it happened, i think i just booted Windows Vista as i usually do and the touchpad didnt work when i tried to click my user name so i could enter my password to logon.
I thought maybe the driver had gone bad so i rebooted and booted Windows XP( on a different partition) and in windows xp the touchpad also didnt work anymore.
Is this a hardware failure? Or are there other possibilities? I tried removing the driver and reinstalling, but it still didnt work.
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Dec 6, 2014
Sometimes some of the top row number keys stop working - a key press does nothing?
Usually the 8 or 9, often the shift 9 for a bracket too ( but the one next door is fine.
Fairly new Acer E1 522 laptop.
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Jan 5, 2015
Aspire E3-112-C7LY. It had inside windows 8.1 64b. But it was difficult for her, so he bought a Windows 7 Home Edition. I did a disk deep delete and installed them. But... no drivers. I couldn't find drivers for USB ports and many others. How can i get a recovery disk? Because i cleaned totally the disk (delete also the recovery parition on it, been on GPT so i can install the Win7).
Also while in win7, i get a lot of BSOD...
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Jan 8, 2010
I've had this laptop since November as a replacement for my old 6920G which unfortunately got stolen, and the subwoofer/booster has been working fine with the latest Realtek driver on Windows 7.
However today I noticed that my music sounded a bit 'tinny', then discovered that the tuba booster thing wasn't working at all. I have no idea when it stopped working, although I suspect it my have physically broken in some way as I've done quite a bit of trvelling with my laptop over Christmas.
Is there any way I can properly identify the cause of the problem, and how would I go about getting it fixed? I'm not sure if I even have a warranty as I bought it second hand off ebay!
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