Acer Aspire V3-371 :: Touchpad Freezing Randomly
Sep 22, 2014
I have a brand new Aspire V3-371-596F. Since the first boot, I have been having problems with the touchpad freezing randomly. The two finger sroll is reversed and I cannot access any settings to change the direction, either. I downloaded the suggested Synaptics driver from the Acer website, but Windows will not let me install the driver for the touchpad.
When I go into Device Manager -> Mice and other pointing devices, there is only one device listed: HID-compliant mouse. It says the manufacturer is Microsoft, and not Synaptics. When I try to Update Driver, I select the downloaded Synaptic driver it says the best driver for my device is already installed.
How do I tell the computer that it does not have a Microsoft mouse installed so I can use the correct Synaptics driver?
I should also mention that a Synaptics HID Device does show up under Device Manager -> Human Interface Devices. However, windows does not seem to recognize that this device is the mouse.
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Sep 19, 2014
My Acer 7740G has been acting strange lately, it makes a beeping noise of approximately 45 beeps (not exactly sure, because as they are quite quick) when it is restarted. When it is turned off and on everything is fine, the beeping is only when it is being restarted.
Also it freezes randomly no matter what games/programs/apps are running. For example it freezes while playing heavy game, and also while playing Minesweeper with nothing else running in the background. I had to reinstall Windows several times, but the freezing keeps occuring without bsod. Also when restart is needed during installation it beeps like that every time on startup.
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Dec 9, 2014
My touchpad keeps freezing. I've been forced to system restore twice which is annoying. What are my options....
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Nov 27, 2014
Lately I have been having problems with the touchpad this week, started with freezing sometimes, which I typed in google to see another have this problem and to switch setting of touchpad to no delays, which worked as freezing hasn't happened at all anymore at the moment....and later in week, having some difficulty when typing when I click to type in a certain place but then the blinker moves elsewhere, problems with copying and pasting sometimes, as when I copy to highlight upwards, the page did not come up immediately when I slowly moved the mouse up as you do, but when it finally went up, it highlighted the entire document. Doesn't happen all the time....
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Jun 19, 2013
I have original recovery cd of Windows XP for lenovo R61/T61 models. I currently have Lenovo R61 type 8933-A32 model.
It install fine, but after that in starts randomly freezing:
- In bios I choose compatibility mode not AHCI, due to fact that Win XP SP2 don't have necessary drivers.
- I updated BIOS
- I updated all the drivers via Lenovo system update utility. (no yellow exclamation marks in manager)
- Installed SP3
- Installed Intel matrix storage driver (no effect)
Freezes are random, i cannot duplicate them. In the evenet viewer I get no errors.
To stop freeze I have to shutdown the computer.
!!!! I am curently using Linux Mint 13 Mate -> not a single problem so far. Working fine, so problem in not hardware but software related.
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Sep 28, 2011
I have had my laptop for about a year already. Once every session (every time I turn on and shut down), my laptop randomly and unexpectedly freezes. The freezing issue last up 1 min - 2 min. Thinking it was a virus, I restored the laptop back to factory settings. The freezing continued.
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Jan 27, 2014
System: Windows 7 Professional 64-bit Service pack 1
Problem: The laptop freezes several times a day, since we got the laptop two years ago. The freezes occur without dependance on how much hardware resources is the system using - it can freeze during video compilation or just when reading an internet article. The freeze is typically several minutes long, then the system often recovers and does all the events tasked to it during the freeze at once. When it doesnt recover in ten minutes, I turn the laptop off/on. Then all the files which were being written during the freeze have correct file size but are full of zeroes.
During the freeze itself, either it freezes when the light of HDD access is off - then sound doesnt work and mouse cursor is frozen too, or when the light of HDD access is on - and the light keeps shining during the whole freeze (not just blinking as usual), mouse cursor can be moved (but has Busy icon) and sound plays. It is possible to alt-tab into another window, but its not possible to use applications, run another application, or get to Start-menu. When you try to use the application you alt-tab into, it just goes non responsive until the freeze ends, then everything you inputed is performed at once.
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Apr 17, 2010
My Acer Aspire 6920 Laptop freezes occasionally, and nothing but a cold shutdown fixes it. Sometimes after I turn it back on again, the keyboard is unresponsive until after I've logged into my Windows 7. If I was playing music at the time of the freeze, it plays the last few seconds of music in slow motion over and over again.
There does't seem to be anything in particular that causes the crashes (sometimes I'm running games, other times it was idling).
How can I stop it freezing?
What I've tried: Reinstalling my Windows 7 64bit, Installing the latest drivers (from various sources)
I took a video of the laptop in it's frozen state, if this would help anyone? If it would, I can upload it to youtube... Basically nothing but a cold shutdown (holding in the power button) does anything.
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Nov 17, 2008
My Aspire 5100 has recently started acting up. At least once or twice a day, it freezes up and I get a blue screen with vertical lines across it.
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Apr 1, 2010
The laptop randomly freezes and is unable to run after (need to turn it off using the power button).
- I scanned it for spyware and viruses
- Checked the drive using the windows tool
- I did not install any new software lately
- Installed the newest Intel Matrix Storage Manager (since I found it may be causing freezing problem)
- I noticed increased power consumption while running on battery (from 15mWh to over 22mWh)
I'm afraid this really may be hardware related issue.
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Dec 16, 2009
I have been having issues since upgrading my laptop to windows 7. I initially upgraded to windows 7 32bit and within 30mins the laptop started freezing randomly. Over the last month or so, it hasnt got any better, i have downloaded all the correct drivers and updated everything. Yet nothing stops it.
Due to be a student i was able to get windows prof 7 64 bit so i thought i would do a fresh install, so i formatted my PC and installed the new windows 7. However, the freezing is still happening. Now i have read you can flash you bios which i was a little apprenhensive about. I cant Acers support site and emailed them, and they were no help at all.
I have tried it today and have gotten no where. Tried to run the windows based one from Acer, and it wouldnt run. So then i made my USB stick bootable, downloaded phlash16.exe tried the various ways suggested on this site and others...and all that happens is that it runs in the DOS and just hangs on identifying flash memory part type.
I really dont know what i can do next, and the freezing is getting quite annoying.
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Dec 18, 2014
I have a problem with my laptop, whenever i play a game it will froze on random. I know the computer is still running since the sound is still being heard but the screen is completely frozen. So i need to close the game and re-launch it again everytime this happens. The odd thing to me is it only happens to a certain game. But it doesn't occur to other games even games that requires higher specifications.The game i'm talking about is DotA 2, is there something on the DotA 2 engine that makes this occur?
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Jan 19, 2015
I got a new Acer a few months ago and it worked fine in the beginning. In the last few weeks, it has been randomly shutting down. It does not show the normal shut down message you would see when using power button or Start Menu but just shuts off. When it comes back on, it says Windows did not shut down properly.
I seemed to have narrowed this down to when I move the screen or move the laptop.
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Dec 30, 2014
I am one of those where the tightening of the screws didn't work. The screw in question "over-turned" when I wnated to fix it so I do not get my battery running. Then I tried to open the back as you describe. I removed all the screws.... but.... still couldnt open it. The back-panel is somehow else fixed... I can ot remove it. Is there any trick or whatsoever or am I missing something else here?
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Dec 10, 2014
My Aspire V5-552PG-X809 has frozen 5 times in the last two days. Why is this happening, and how do I stop it. I just got it back from being serviced about two weeks ago, and did a fresh install of windows recently.
Here's the timeline for my system: About 6 weeks ago the system froze and needed a hard restart. Upon restarting, nothing would load. I couldn't access the recovery partition, and repair media did nothing. I sent it back to ACER for repair, and they replaced the HDD. It ran fine for about two weeks, but I was not paying attention during setup and put in the wrong username (This normally wouldn't be an issue, except it changed the name of the user directory and was a hassle for some R code that I had written). I reinstalled windows and fixed the directory issue about two days ago. Since that time I have had about 5 system freezes requiring hard restarts, and every time I'm paranoid that it will kill my HDD again.
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Oct 18, 2009
after ive had my notebook closed overnight, the mouswhats going on here?
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Sep 15, 2014
Last week I bought an Acer Aspire E1-572 and from day one it keeps freezing to the point where I can't even access the Task Manager. Googling around this seems to be quite a common complaint. Is this an issue with Acers or Windows 8/8.1.
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Oct 20, 2014
I've just recently bought my acer aspire e1-570g notebook, and it makes a short single beep at random times. Sometimes it does't occure for hours, and sometimes it happens twice in a minute.I've already checked the Ram, CPU, GPU, Hard Drive with tester programs, even reseated the ram, but the beep didn't disappear.
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Mar 2, 2015
I have problem a with my Switch 10. The internet connection drops frequently. It is followed by the signal strength icon showing 'Limited'. I then turn off WI-FI and turn back on and it does not recognize any networks at all. I then go into network settings, run the troubleshooter and it does its stuff, re-setting the network adapter, and then informs me that it could not find an issue. After resetting the adapter it works fine again.I have tried uninstalling and installing latest drivers but the problem persists. The problem lies within the adapter itself or the driver.
My adapter shows as being REALTEK and i read on here of similar problems with the Broadcom adapter, which makes me think that the driver is causing the problem. Someone suggested that the Bluetooth was causing a conflict, so I removed bluetooth and it made no difference. (I have re-installed bluetooth. All drivers are latest ones.My switch is not a month old yet and this happens a couple of times a day. and am close to returning the product. I like it, but cannot put up with such an important issue as the internet randomly dropping.
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Mar 20, 2013
This touch pad sucks! I just got the new XPS 12 convertible Ultrabook and I have always loved the XPS now regretting that I did not go with the Macbook....
The touch pad is rarely seems to work correctly even after I have adjust the settings and it is constantly freezing up for 10-20 seconds and I have to right click several times to get it to unfreeze. Really irritating! The only way to get around this is to use a USB mouse.
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Sep 29, 2014
It's been getting worse as of late, it's really annoying.
Product name:HP 15 Notebook PCProduct number:G9D76UA#ABA
and I use the latest version of Windows 8.
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Feb 8, 2010
That is, the wifi connection randomly disconnects and reconnects, which is especially annoying when she is on MSN or whenever she is logged on to a HTTPS site (she has to log in again on the next refresh).
maybe Acer has a new driver for the 5100?
the OS installed is the factory Vista (with the usual bloatware - I deleted most of them). Can deleting certain Acer bloatware cause wifi issues?
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Mar 7, 2015
I have an acer aspire e1-571 g and since last week ,my internet connection (broadband or wireless ,no matter wich i use) drops randomly ..and i can't reconnect untill i restart my laptop..i've tried to change MAC,drop ip,reinstal windows,reinstal drivers of ethernet and wireless,no result.. I'm starting to think that my motherboard is faulty..??
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Feb 11, 2015
I recently started having some trouble with my laptop, the screen wouldn't come on during powerup, fans and hard drive sounded to be running. This has happened 3 times since it started a few days ago. I was able to get the screen on by plugging in my parents old monitor into the serial port, it just popped up in the same instant I plugged it in. I have also had my usb ports stop functioning.
On a forum somewhere that I cant find again, people with similar problems were told to take the back off the laptop and hit some sort of reset button on the motherboard. Should I try this? How can I find it?
Acer Aspire7560-sb416
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Mar 5, 2015
I have had my aspire e1 touch for a couple months now and a couple weeks in it randomly wouldn't detect the touch ability. I have to shut the laptop down and back on again for it to work (simple restart won't work) It's a new computer so I haven't upgraded any os, it's running with the Windows 8.1 it came with and I have chrome as the browser. It seems to happen when I wake it from sleep, not in the middle of using it. When the touch is not working, the device manager doesn't even detect that touch is an option (it's hidden, but grey and cannot be enabled)....
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Oct 27, 2014
I bought my Acer Aspire E1-57G 2 months ago. U put win7 64bit on him and installed som drivers. All worked fine for some time. 1 week ago my internet slowed down randomly, and only on this notebook.
I googeld a little bit and i decided to go for win 8.1 and original drivers. I installed everything but the problem with WLAN adapter was still there. If i started loading a web page sometimes it loads completely with no problems and everything is fine for some time (5 min) then pages start to loading slow or not at all. And like that all the time.
When I download something it ether downloads "fast" like 500 - 800 kbps or not at all 0kbps. On other notebooks wireless connection is ok, and at the same time when thisone is slow others do well. Win update is not slowing connection (OFF), firewall is ok, power management set to be max for wlan adapter. I tried every solution that i found on the internet.
So what is the problem (is it WLAN adapter) and how to fix it?
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Oct 21, 2014
Recently started having a problem with the mouse pointer randomly jumping all over the screen. It's gotten so bad that I can't even use the computer at this time because the pointer won't stay in the same place long enough for me to type or select anything. I typically use the laptop in the screen forward configuration so I don't use the touch pad and nothing is touching it. I use the touchscreen about half the time and use an external USB mouse the rest of the time. It makes no difference which method I use or whether the external mouse is connected or not. as my fancy 4-month old laptop is essentially useless at this point.
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Jan 21, 2015
My laptop has just started doing the same thing, at least every 5 minutes it drops the net connection.
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Feb 9, 2015
I bought two of these laptops (Acer E5-471P CI3 4GB 500GB 14 Inch Touch Laptop - Black. - [URL] .... as Christmas presents.
Both are having issues with the trackpad where it will randomly freeze or the pointer will disappear. At first my mother thought it was just being slow and freezing all the time. I had a look and found that the touch screen worked fine when the mouse froze or disappeared. Now, immediately I assumed it to be a driver issue, so I updated the trackpad driver.
I can't find any info on this and even though I bought the week before christmas ACER are saying my warrenty has run out and I don't have the time to find a scanner to scan my receipt. I am a day or two away from returning this laptop if no solution can be found.
This freezing happens ALOT, to the point my mother is using the 4 year old dusty laptop with missing keys. I assume it's something to do with the touchscreen and the trackpad interfering with one another.
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Mar 17, 2009
I've had problems with my M4400's Alps touchpad sporadically freezing/locking up, ever since I received it a week ago. I saw the same problems in Windows XP, Vista, and in Windows 7. I did some searching around and found others also reporting problems. I was about ready to return my laptop (instead of submitting to a potential troubleshooting quagmire), but I found one suggestion that seemed worth trying.
I removed the Dell touchpad drivers (Driver Version: 7.2.101.216, Driver Date: 12/21/2008) and installed one from Toshiba's web site (Driver Version: 7.2.303.107, Driver Date: 9/19/2008). After installing the Toshiba driver, I disabled all of the touchpad "extras", including browser support, scrolling, tapping, and inertial movement. It seems to have lessened the sporadic freezing (the jury is still out on whether it improved the input lag). I have had one freezing/tracking problem since installing the Toshiba driver, but overall it seems improved over the Dell driver. I'd be very interested in knowing if it helps anyone else also having problems with their touchpad freezing up.
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