Acer Aspire E5-471P :: Trackpad Randomly Freeze Or The Pointer Will Disappear
Feb 9, 2015
I bought two of these laptops (Acer E5-471P CI3 4GB 500GB 14 Inch Touch Laptop - Black. - [URL] .... as Christmas presents.
Both are having issues with the trackpad where it will randomly freeze or the pointer will disappear. At first my mother thought it was just being slow and freezing all the time. I had a look and found that the touch screen worked fine when the mouse froze or disappeared. Now, immediately I assumed it to be a driver issue, so I updated the trackpad driver.
I can't find any info on this and even though I bought the week before christmas ACER are saying my warrenty has run out and I don't have the time to find a scanner to scan my receipt. I am a day or two away from returning this laptop if no solution can be found.
This freezing happens ALOT, to the point my mother is using the 4 year old dusty laptop with missing keys. I assume it's something to do with the touchscreen and the trackpad interfering with one another.
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Jul 16, 2009
I have recently noted that, sometimes (randomly and rarely for the time being), the pointer of my bluetooth MM (Mighty Mouse) moves farther than what I was expecting it to move. This happened probably in concomitance with the opening of some application (Iphoto once). In other words, it appeared to me that the pointer accelerated more than what I demanded it to move with the displacement of the mouse. It was not really a uncontrolled jump (as it sometimes happens with optical mice) but like a transitory but self-contained loss of pointer control.
I believe that a similar event occurred also once with the trackpad pointer when I went to the bottom of the screen to make dock appear in concomitance with a skype call launch....the pointer seemed to move fast to the right although I am quite sure it was not my finger to command this motion on the pad.
I have tried (with respect to MM) to delete and recreate the bluetooth .plist but it did not prevent from having this occurrence (note also that the batteries are OK).
I have read in some other forum, here in this site, that this might be due to OSX pointer acceleration (not perfect) management.
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Oct 21, 2014
Recently started having a problem with the mouse pointer randomly jumping all over the screen. It's gotten so bad that I can't even use the computer at this time because the pointer won't stay in the same place long enough for me to type or select anything. I typically use the laptop in the screen forward configuration so I don't use the touch pad and nothing is touching it. I use the touchscreen about half the time and use an external USB mouse the rest of the time. It makes no difference which method I use or whether the external mouse is connected or not. as my fancy 4-month old laptop is essentially useless at this point.
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Mar 4, 2013
Suddenly, after a year of use, the Cypress trackpad has become inaccurate. The pointer judders when I move it across the screen and when I tap to open or close something or anywhere on the screen, the pointer move slightly (usually up and to right by a small amount) when I tap. This is frustrating when trying to do simple tasks. This is not caused by a change in senstivity on the trackpad. I have checked all the defaults settings in case something changed. I am running Windows 7 on a XPS 15z.
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Jan 21, 2015
So i have a hp pavilon m6 1007tx notebook purchased from thailand....It randomly starts to freeze ... Every thing exept the cursor stops responding for a while... it happens a lot... when i tried to do a hard disk check via hp diagnosis it said that SMART passed and Short SDT Failed... i googled about it and founded it was a hard disk problem... when checked my partition with the OS for error it said that errors were found and asked me to restart and repair so i did ... it did disk check and repair twice till 58 percent and un expectedly rebooted both the times .. now it is repairing disk error..
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Mar 9, 2015
On my Aspire M5 my pointer disappeared and touchpad is non-responsive. How do I get them back for use?
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Feb 11, 2015
New Aspire E 15 starts up fine but after log in I have only a black screen and a pointer!
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Jan 9, 2015
I have a problem with touchpad, when I slide my finger over it, pointer doesn't move smoothly, it is very laggy. When I connect my mouse, it works fine and smooth. I've tried to find some solutions on here but none of them worked. OS is Windows 8.1.
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Oct 11, 2014
Just had my Aspire E15 for a month and even though the power supply lights are on it fails to start up and just have a blank screen with the pointer mouse on.
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Jan 8, 2015
I have a problem with touchpad, when I slide my finger over it, pointer doesn't move smoothly, it is very laggy. When I connect my mouse, it works fine and smooth. I've tried to find some solutions on here but none of them worked. OS is Windows 8.1.
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Mar 22, 2010
The USB ports on my 8735G are messed. Everything with my system is fine until I plug something into the USB. After about 30 seconds, the whole computer freezes without any hope of recovery. Only a hard restart fixes it. This happens with mice, USB drives, UDB keys, anything. I tried disabling the power management on USB (selective suspend) and it doesn't help. I've googled the crap outta this and I've tried all the possible fixes and solutions and suggestions I've found. I know the ports or hub are not defective as they will transfer data in small amounts before freezing. However, it will freeze right away (before 30 seconds) if I attempt to transfer anything bigger than 300 MB.
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Oct 8, 2014
New Acer Aspire 5 laptop with Windows 7 on it. Up to now I've used IBM/Lenovo laptops with a track point on the keyboard, so I'm trying to figure out how the trackpad works. How to right click on the trackpad?
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Jan 9, 2009
I currently have an Acer Extensa 5620z-4801. About a month ago, I started using my laptop to burn DVDs. The DVD burner worked just fine for the first 2 DVDs. I used Ashampoo. After those 2 DVDs, it stopped working. I checked on My Computer, and the DVD drive wasn't there. At first I thought it was just temporary, so I restarted my laptop. But then after that, it's still not there, and I freaked out. I checked my device manager to find it, but it vanished from device manager also. I tried to google to find a solution, but doesn't help. I tried that regedit method, but I couldn't find neither upperfilter nor the lowerfilter or whatsoever. I tried removing prime and secondary IDE and reinstall, but doesn't help.
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Jan 21, 2008
how to open up a Acer Aspire 5050. My right mouse button is constantly being pushed down, i've disabled it through the drivers but i would like the laptop to be fully functional. I was wondering why this could be happening.
I'm looking for a guide so i can investigate! Do you think it would be easy to repair? Or would i just need to replace the board underneath the buttons? The left click and the scroll buttons did work properly before this happened. Now only the left click works.
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Mar 4, 2014
I have an Acer Aspire One Netbook SNID 20206697434 with Windows 7. I bought the recovery disks because eRecovery stalls at Office 2010 but the disks do exactly the same thing - I can only open in Safe Mode. I've tried many times with the same result. Even though I bought the disks, Acer Customer Service won't let me talk to a tech because my net book is not unwarranty - mfg date is 1/14/2012.
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Jan 7, 2015
Got a new E5-571P-55TL yesterday and going through the setup process I got all the way to where it says downloading apps. It displayed a message that it was processing or I forget what it said exactly. Then the words went away after about an hour. I remember reading that it said it may do this, may have a blank screen and not to turn it off. I left it on all night and still have just a green screen this morning. I know my wifi is not the fastest and figured that's what it was. Came to work today and left it sitting on the counter, still on.
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Jan 19, 2015
I got a new Acer a few months ago and it worked fine in the beginning. In the last few weeks, it has been randomly shutting down. It does not show the normal shut down message you would see when using power button or Start Menu but just shuts off. When it comes back on, it says Windows did not shut down properly.
I seemed to have narrowed this down to when I move the screen or move the laptop.
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Dec 30, 2014
I am one of those where the tightening of the screws didn't work. The screw in question "over-turned" when I wnated to fix it so I do not get my battery running. Then I tried to open the back as you describe. I removed all the screws.... but.... still couldnt open it. The back-panel is somehow else fixed... I can ot remove it. Is there any trick or whatsoever or am I missing something else here?
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Jan 31, 2015
I'm on Windows 7 64 bit and the Microsoft ACPI-Compliant Control Method Battery device is causing my Aspire E5-551 to freeze. If I enable the device and I try to run my laptop on battery it freezes, but when it's disabled I can run on battery perfectly fine.
Now I don't mind having it disabled since it fixes the problem but when I disable it then I have no way of telling how much is left of my battery.
This is a brand new laptop, a little over a month old so I haven't done any damage to it. I sent it in to get fixed but when I received it back from the Acer repair center all they did was re-install windows which did actually fix the problem for about a week but the problem came back.
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Sep 22, 2014
I have a brand new Aspire V3-371-596F. Since the first boot, I have been having problems with the touchpad freezing randomly. The two finger sroll is reversed and I cannot access any settings to change the direction, either. I downloaded the suggested Synaptics driver from the Acer website, but Windows will not let me install the driver for the touchpad.
When I go into Device Manager -> Mice and other pointing devices, there is only one device listed: HID-compliant mouse. It says the manufacturer is Microsoft, and not Synaptics. When I try to Update Driver, I select the downloaded Synaptic driver it says the best driver for my device is already installed.
How do I tell the computer that it does not have a Microsoft mouse installed so I can use the correct Synaptics driver?
I should also mention that a Synaptics HID Device does show up under Device Manager -> Human Interface Devices. However, windows does not seem to recognize that this device is the mouse.
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Oct 20, 2014
I've just recently bought my acer aspire e1-570g notebook, and it makes a short single beep at random times. Sometimes it does't occure for hours, and sometimes it happens twice in a minute.I've already checked the Ram, CPU, GPU, Hard Drive with tester programs, even reseated the ram, but the beep didn't disappear.
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Mar 2, 2015
I have problem a with my Switch 10. The internet connection drops frequently. It is followed by the signal strength icon showing 'Limited'. I then turn off WI-FI and turn back on and it does not recognize any networks at all. I then go into network settings, run the troubleshooter and it does its stuff, re-setting the network adapter, and then informs me that it could not find an issue. After resetting the adapter it works fine again.I have tried uninstalling and installing latest drivers but the problem persists. The problem lies within the adapter itself or the driver.
My adapter shows as being REALTEK and i read on here of similar problems with the Broadcom adapter, which makes me think that the driver is causing the problem. Someone suggested that the Bluetooth was causing a conflict, so I removed bluetooth and it made no difference. (I have re-installed bluetooth. All drivers are latest ones.My switch is not a month old yet and this happens a couple of times a day. and am close to returning the product. I like it, but cannot put up with such an important issue as the internet randomly dropping.
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Feb 8, 2010
That is, the wifi connection randomly disconnects and reconnects, which is especially annoying when she is on MSN or whenever she is logged on to a HTTPS site (she has to log in again on the next refresh).
maybe Acer has a new driver for the 5100?
the OS installed is the factory Vista (with the usual bloatware - I deleted most of them). Can deleting certain Acer bloatware cause wifi issues?
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Mar 7, 2015
I have an acer aspire e1-571 g and since last week ,my internet connection (broadband or wireless ,no matter wich i use) drops randomly ..and i can't reconnect untill i restart my laptop..i've tried to change MAC,drop ip,reinstal windows,reinstal drivers of ethernet and wireless,no result.. I'm starting to think that my motherboard is faulty..??
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Sep 19, 2014
My Acer 7740G has been acting strange lately, it makes a beeping noise of approximately 45 beeps (not exactly sure, because as they are quite quick) when it is restarted. When it is turned off and on everything is fine, the beeping is only when it is being restarted.
Also it freezes randomly no matter what games/programs/apps are running. For example it freezes while playing heavy game, and also while playing Minesweeper with nothing else running in the background. I had to reinstall Windows several times, but the freezing keeps occuring without bsod. Also when restart is needed during installation it beeps like that every time on startup.
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Feb 11, 2015
I recently started having some trouble with my laptop, the screen wouldn't come on during powerup, fans and hard drive sounded to be running. This has happened 3 times since it started a few days ago. I was able to get the screen on by plugging in my parents old monitor into the serial port, it just popped up in the same instant I plugged it in. I have also had my usb ports stop functioning.
On a forum somewhere that I cant find again, people with similar problems were told to take the back off the laptop and hit some sort of reset button on the motherboard. Should I try this? How can I find it?
Acer Aspire7560-sb416
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Mar 5, 2015
I have had my aspire e1 touch for a couple months now and a couple weeks in it randomly wouldn't detect the touch ability. I have to shut the laptop down and back on again for it to work (simple restart won't work) It's a new computer so I haven't upgraded any os, it's running with the Windows 8.1 it came with and I have chrome as the browser. It seems to happen when I wake it from sleep, not in the middle of using it. When the touch is not working, the device manager doesn't even detect that touch is an option (it's hidden, but grey and cannot be enabled)....
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Oct 27, 2014
I bought my Acer Aspire E1-57G 2 months ago. U put win7 64bit on him and installed som drivers. All worked fine for some time. 1 week ago my internet slowed down randomly, and only on this notebook.
I googeld a little bit and i decided to go for win 8.1 and original drivers. I installed everything but the problem with WLAN adapter was still there. If i started loading a web page sometimes it loads completely with no problems and everything is fine for some time (5 min) then pages start to loading slow or not at all. And like that all the time.
When I download something it ether downloads "fast" like 500 - 800 kbps or not at all 0kbps. On other notebooks wireless connection is ok, and at the same time when thisone is slow others do well. Win update is not slowing connection (OFF), firewall is ok, power management set to be max for wlan adapter. I tried every solution that i found on the internet.
So what is the problem (is it WLAN adapter) and how to fix it?
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Jan 21, 2015
My laptop has just started doing the same thing, at least every 5 minutes it drops the net connection.
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Nov 17, 2014
I'm using Aspire V5-473PG.
Recently I noticed that my touch screen sometimes starts to hits randomly at the bottom of the screen. This problem cause some windows became minimize and maximize on its own and when i'm watching video, the video keep pause, play and pause again. I tried to find any crack on the screen but found nothing.
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