Dell XPS 15z :: Pointer Jumps When Tap Using Trackpad
Mar 4, 2013
Suddenly, after a year of use, the Cypress trackpad has become inaccurate. The pointer judders when I move it across the screen and when I tap to open or close something or anywhere on the screen, the pointer move slightly (usually up and to right by a small amount) when I tap. This is frustrating when trying to do simple tasks. This is not caused by a change in senstivity on the trackpad. I have checked all the defaults settings in case something changed. I am running Windows 7 on a XPS 15z.
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Oct 21, 2014
Recently started having a problem with the mouse pointer randomly jumping all over the screen. It's gotten so bad that I can't even use the computer at this time because the pointer won't stay in the same place long enough for me to type or select anything. I typically use the laptop in the screen forward configuration so I don't use the touch pad and nothing is touching it. I use the touchscreen about half the time and use an external USB mouse the rest of the time. It makes no difference which method I use or whether the external mouse is connected or not. as my fancy 4-month old laptop is essentially useless at this point.
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Jul 16, 2009
I have recently noted that, sometimes (randomly and rarely for the time being), the pointer of my bluetooth MM (Mighty Mouse) moves farther than what I was expecting it to move. This happened probably in concomitance with the opening of some application (Iphoto once). In other words, it appeared to me that the pointer accelerated more than what I demanded it to move with the displacement of the mouse. It was not really a uncontrolled jump (as it sometimes happens with optical mice) but like a transitory but self-contained loss of pointer control.
I believe that a similar event occurred also once with the trackpad pointer when I went to the bottom of the screen to make dock appear in concomitance with a skype call launch....the pointer seemed to move fast to the right although I am quite sure it was not my finger to command this motion on the pad.
I have tried (with respect to MM) to delete and recreate the bluetooth .plist but it did not prevent from having this occurrence (note also that the batteries are OK).
I have read in some other forum, here in this site, that this might be due to OSX pointer acceleration (not perfect) management.
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Feb 9, 2015
I bought two of these laptops (Acer E5-471P CI3 4GB 500GB 14 Inch Touch Laptop - Black. - [URL] .... as Christmas presents.
Both are having issues with the trackpad where it will randomly freeze or the pointer will disappear. At first my mother thought it was just being slow and freezing all the time. I had a look and found that the touch screen worked fine when the mouse froze or disappeared. Now, immediately I assumed it to be a driver issue, so I updated the trackpad driver.
I can't find any info on this and even though I bought the week before christmas ACER are saying my warrenty has run out and I don't have the time to find a scanner to scan my receipt. I am a day or two away from returning this laptop if no solution can be found.
This freezing happens ALOT, to the point my mother is using the 4 year old dusty laptop with missing keys. I assume it's something to do with the touchscreen and the trackpad interfering with one another.
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Aug 7, 2009
My temperature at webbrowsing and idling is usually 36 degrees with my Zalman2000 at Balanced battery seeting.
However, sometimes, sporadically, the cpu temps go up to 63 for a real quick moment (a second or less) and comes back to the late 30's. Normal?
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Apr 7, 2013
I have an Inspiron 15R SE 7520 and while typing, the cursor frequently jumps around and will begin typing in a previously typed line. This is extremely frustrating. I am running Windows 8 and have looked to find where I can adjust the sensitivity of my touchpad but can't find it anywhere. I've seen other posts for other computers that suggest uninstalling the touchpad driver and reinstalling it. What I should do for my specific laptop to stop this from happening? Do I need to uninstall and reinstall the touchpad driver. If so, how do I do that for the Dell Inspiron 15R SE 7520 running Windows 8? I'm also keeping my hands off the touchpad while typing but the cursor still moves.
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Jun 18, 2009
This has been happening when typing emails in Outlook. It will be interesting to see if it happens while typing this. So far it's been OK. I have a Dell XPS M1530. There it did it just then, the 1530 jumped into the subject field. It always jumps into somewhere I have already typed. So it doesn't just happen in Outlook. It is very annoying. I am using a Bluetooth mouse, but also there is a touchpad just under my hands. Could it be that I bump it by mistake?
I don't know it that's the problem as the touchpad cursor is different to the typing cursor. I'm watching the touchpad cursor and it's not moving. The typing cursor is behaving itself now. I have just moved the touchpad cursor up the screen a bit and the typing cursor is still behaving itself.
While I am typing my hands are well clear of the touchpad. It just jumped again, and it did not jump to where the touchpad cursor was, so it's not related to that.
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Feb 9, 2013
I love the hardware design of the XPS 15, except that the touchpad is unusable for scrolling. My old Latitude 6520 at least could use the scroll zones well, but with the buttons on the L521x being part of the touchpad, the horizontal scroll zone impacts button usage and isn't worth it.The big issue is the multi-finger scrolling jumps significantly when lifting fingers. I've tried every version of the driver I could find, and they all have this issue. If you make sure you completely stop scrolling before lifting fingers, then lift one at a time, I can usually avoid the jump, but that take more time than just using the keys to scroll.
Is there a way to either disable horizontal scrolling using scroll zones or fix the 2 finger scrolling to not jump? Except for that issue (and some sporadic wifi issues that my be fixed with newest driver), this laptop would be perfect for me.
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Feb 20, 2013
From time to time the cursor jumps to another line whilst I am typing. This can happen on any software, ie MS word, Hotmail. It can even happen when I am entering a user name and password into any system, for example this forum.
It is very frustrating and some tiesm a simple email can take a long time to type...
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Jul 12, 2011
I have an issue with the keyboard on my new 15z. The cursor seems to have a mind of its own and jumps all over the place while I am composing emails and letters. This happens at random. What is causing this. I have tried disabling the mouse pad and using a USB mouse but the problem persists. I have tried being extremely careful not to touch the arrow keys located in the bottom right hand corner of the keyboard area but the problem continues
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Jan 21, 2011
I received a Dell Latitude E6510, Windows 7, Bought January 2011
Problem: My text cursor jumps randomly around when I'm typing
I take care where i put my fingers: no resultI have the last drivers DELL_MULTI-TOUCH-TOUCHPAD_A06_R281462.exeI deactivated the touchpad: no result
I have 2 other Dell (Inspiron and Precision M65): This problem never occurred....
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Jan 26, 2013
I have a DELL XPSL511z. Why every time I try to type of this computer the mouse jumps everywhere? I have disabled the track pad and it doesn't work. Is there some way to decrease the key sensitivity? This is a HUGE problem with this model.
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Feb 14, 2009
Does anyone have a solution or have an idea why my e6400 pointer locks up intermittently? Sometimes it locks for about 1 minute. Other times I have to reboot.
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Jan 17, 2009
My girlfriend has an HP dv5-1033ca.
It works fine but every now and then when she is using it the character set jumps to French and we can't figure out how to get English back. Any ideas ?
The last time it happened, she was browsing Yahoo using Explorer. She accidentally hits a key (easy thing to do on that keyboard) and wala, its in French. Then she has no option but to reboot. When she logs back in, its back in English.
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Dec 15, 2011
I have HP Pavilion dv6 notebook.My operating system is Windows 7 64bit.I am having problems with cursor jumping around while I type. I have had the notebook over a year, but this problem started a few weeks ago.
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Jan 13, 2008
When typing in a document, in wordpad for instance, the cursor (and text entry point) will suddenly jump elsewhere. Typically up a couple of lines. Since it happens while typing, I end up corrupting the document.
Disabling the touch pad does not solve the problem.
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Nov 11, 2014
I have an Acer Aspire 5733Z Laptop and just recently, my cursor jumps all over the place while I am typing.
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Oct 4, 2009
I've noticed that sometimes after using the pointing stick for a while that if I let go, the mouse pointer will continue to move in a direction on its own.
It will only last for a few seconds but it is annoying when trying to scroll through documents and such. Is this a touchcheck problem or a driver problem? Or is it hardware?
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Apr 22, 2009
I have a problem on my xps M1530, that sometimes when i am typing the mouse pointer automatically moves backwards or opens another window that ihave minimised, even though i am not touching the mouse pad.
it's really annoying as sometimes I don't realise it happens and it ruins what i was doing.
It seems to automatically move the text to where the mouse is pointing on the screen if you know what i mean. So i think somehow the mouse automatically positions and clicks itself. any ideas?
Has anyone come across this problem before? PLEASE HELP!. THANKS
'this is an example of winghat happens as i am typ'
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Jan 21, 2015
My Vostro 1520 touchpad pointer only moves horizontally. It runs win7/64. I have updated its driver to the latest version.
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Feb 6, 2012
I have an X220 convertable laptop but the mouse cursor is driving me mad. It randomly jumps around the screen; clicks things and generally makes working really hard.
At first i thought i might have a virus although i have Norton installed. I have done virus scans with Norton and McAfee in both regular and safe modes. No problems found.I have diabled and installed drivers; changed mouse settings; reistalled USB drivers; tried a corded mouse and nomouse other than the touchpad. Nothing works.Lenovo support say they think it is a hardware problem; they sent me a new keyboard. i put the new keyboard in (really easy to do). No difference.Lenovo want me to return my machine for evaluation but i use it every day..I make mony on my computer and cannot affort to lose it for the minimum 4 days max 10 days they want it for service. If i cannot work for 4 days I might as well go and buy another computer and throw this one in the bin!
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Feb 11, 2013
I recently got my Inspiron 15R SE, but the problem is that my touchpad mouse pointer speed gets reset after every reboot. I updated and triend reinstalling it but no change. It is Elan touchpad but named as dell touchpad.
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Dec 11, 2014
Got an issue with new Dell Precision M3800 + HD 3100 Dock. My issue with with the mouse pointer. After using the laptop for 2-3 hours, I'm getting an issue in which the mouse pointer will jump over text boxes (does this in any browser, when trying to click in the formula field in excel, even when clicking in this dialog box to type). Basically what's happening is the mouse pointer thinks the text box is higher than it really is.
So, if I go up to the address bar from under, as I pass over the bar, the arrow changes to a text cursor, but jumps above the actual address bar...if I click, I can type in the bar. If I keep going, eventually the arrow pointer will come back, but it will jump back down to the actual top of the address bar. In the case of typing in this box for posting, in order to get the cursor here " ", I have to click where I have the star above (in the word "can").
It just seems like something is very out of sync, and I'm thinking it has to do with the graphics card or some resolution setting. I have an Acer V246HL set to 1920x1080 + a Viewsonic VA2746M set to 1920x1080 as well. Only fix I've found so far is to reboot. I've messed around with the resolution numerous times. This issue only appears when connecting multiple monitors (which is a necessity). I did not have this issue w/ my previous laptop, which leads me to think this is not a monitor issue either
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May 27, 2013
Sometimes my cursor changes into a shape that's not in the list of possible mouse pointers and I can't print screen it, because it's not in the image when I search it..
It looks like this: 2small white triangles with a white line in between. Sometimes they point left and right, and my pc starts scrolling sideways, and sometimes they point up and down and it starts scrolling downwards.
I updated a lot of drivers and restarted my pc. I scanned for viruses, but nothing could be found.
It happens with or without a mouse inserted. It's really annoying, because surfing on the internet becomes frustrating.
O yeah, that pc doctor from the dell site did not find anything either.
It's a relatively new inspiron laptop (less than a year) and I have this problem since the beginning.
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Jul 18, 2007
I am using a Acer 5610 with Vista and a touchpad. Often when I am moving my pointer over a list of files, with the touchpad, the pointer drags and drops files without clicking. Very annoying. I undo alot of unwanted moves. Acer email support does not respond....
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Aug 27, 2014
i have an hp 15-g019wm laptop. product # f9h60ua#aba , serial # cnd4060kxc. when i turn it on i am able to input my password on the lock screen but then i get a black screen with nothing but the mouse pointer on it. i've tried the hard restart several times with no results. i've also tried the repeated F11 button push but nothing happens. any tips? also im running windows 8 and the laptop is still under warranty.
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Mar 9, 2015
On my Aspire M5 my pointer disappeared and touchpad is non-responsive. How do I get them back for use?
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Jan 11, 2014
Just got a brand new laptop, Dell Inspiron 11 3137, and updated to windows 8.1. The touchpad does not work properly now; gestures/scrolling/pointer not working. I've spent over 16 hours getting windows 8.1 installed and then troubleshooting this issue. I've contacted Dell; updated the driver from Dell, even tried installing the latest driver from Synaptic. I even tried setting the Synaptic app to run under the windows 8 version.
Touchpads have been around a long time. It's the last thing I expect not to work properly.
At this point I am ready to send the laptop back and call it quits on windows.
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Apr 19, 2009
I run autoCAD2008 on macbookpro by parellel desktop. (I use apple wireless mouse)
I've found some problem, pointer speed on autocad screen is very slow. That's not work. But pointer speed on other app. in windows is OK. It's only lack on autoCAD screen.
I've tried it on VMware. It's a same problem.
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Oct 26, 2013
I have a new hp chromebook 14 purchased from hp six weeks ago. I have only had to charge it a few times but each time i plug in the charger and put my finger on the touchpad the arrow/pointer jitters around the screen randomly.
I have resorted to using a usb wireless mouse when charging and this does not suffer the same problem. Should i contact hp as i have a three year warranty.
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