Dell Inspiron 11 3137 :: Update To Windows 8.1 Touchpad Gestures / Scrolling / Pointer Not Working
Jan 11, 2014
Just got a brand new laptop, Dell Inspiron 11 3137, and updated to windows 8.1. The touchpad does not work properly now; gestures/scrolling/pointer not working. I've spent over 16 hours getting windows 8.1 installed and then troubleshooting this issue. I've contacted Dell; updated the driver from Dell, even tried installing the latest driver from Synaptic. I even tried setting the Synaptic app to run under the windows 8 version.
Touchpads have been around a long time. It's the last thing I expect not to work properly.
At this point I am ready to send the laptop back and call it quits on windows.
I have an a problem with the touchpad which basically stops gestures from working such as scrolling.
It only happens though when i view youtube videos in fullscreen or any flash video, the problems sorts it self out after a few minutes but it is very annoying.
After updating the touchpad drivers to 16.3.7.0 A03, there has been an issue with two-finger scrolling.
When I lift my fingers off the touchpad, it jumps to the bottom of the page. This is very frustrating as I have to scroll back up to find my place. This happens with Chrome, Word, IE, Firefox, everything.
The same issue is also plaguing this user: [URL] .....
I have noticed that after my laptop sleeps, and is woken back up 80% of the time I loose trackpad features, and I need to restart to regain. Reinstalled drivers from support site, did not work.
My Dell Inspiron 1525's touchpad no longer works. It worked fine this morning. I updated security essentials and windows and then it stopped working after updates had installed. I tried system restore and it still does not work. I can use a corded USB mouse, but I really need the touchpad.
it looks like Synaptics has added gesture support for their touchpads with just a software update. [url] The website says the software is backwards compatible with computers purchased in the last year or so. I just got my HDX18t a week ago and can't seem to get it to work.
Sometimes my cursor changes into a shape that's not in the list of possible mouse pointers and I can't print screen it, because it's not in the image when I search it..
It looks like this: 2small white triangles with a white line in between. Sometimes they point left and right, and my pc starts scrolling sideways, and sometimes they point up and down and it starts scrolling downwards.
I updated a lot of drivers and restarted my pc. I scanned for viruses, but nothing could be found.
It happens with or without a mouse inserted. It's really annoying, because surfing on the internet becomes frustrating.
O yeah, that pc doctor from the dell site did not find anything either.
It's a relatively new inspiron laptop (less than a year) and I have this problem since the beginning.
I have this system running on Win 8.1; The touchpad is possessed. It moves and click on its own half the time. I've upgraded the drivers to the latest 4/01/14 release but to no avail. I've even restored the system but the result is the same.
Steps I've tried which took nearly 50+ hours to do:
1) restore, uninstall dell drivers, update to newest drivers;
2) restore, and update to newest drivers over existing drivers (included in the restore)
3) performed steps 1 & 2 with and without WOW64
I've been having to use the mouse to save me from this, however, the touchpad still takes over and moves the cursor on its own, though less frequent.
I first noticed the issue with sensitivity. The mouse was really sensitive. I then noticed that the gestures don't work either. I cannot scroll using the mouse. So I went into great depths and tried to figure out the problem (but no solution).
So I performed these steps: -Changed the pointer speed to the fastest (I didn't like the slow pointer speed). The pointer was still pretty slow. -Decided to change the TouchPad specific drivers. I go to the ELAN tab under mouse settings. I look and see that the "Options" button is greyed out. I also noticed that it said "Standard PS/2 Mouse"I decide to find the software to change the settings and located it in C:Program FilesElantech. I open ETDAniConf.exe and decide to do a test. I uncheck the right click and left click, and some other scroll settings. No avail. -Then I decide to uninstall and install the drivers. Did that. Nothing changed. Changing the tapping, button, scrolling options does nothing. The mouse settings still shows it as "Standard PS/2 Mouse" even though the tab says ELAN. -I decide to take a big step and just reinstall Windows 8 altogether using Acer Recovery. Reinstalled it, still facing the same issue. Still recognized as "Standard PS/2" mouse. -I try another way to attempt to fix the issue. I try to find the most up to date similar driver. I located on that was much newer (2013 version rather than 08.2012). Installed it, restarted computer. Still no avail. Still recognized as "Standard PS/2 Mouse".I decided to go the last route before posting the issue here. I downloaded a copy of Windows 8 Pro from Microsoft website and transferred the ISO into the bootable flash drive. I split the hard drive into a clean partition (60GB) and installed fresh Windows 8 Pro on it, without all the Acer Drivers. Of couse I was missing the network drivers so I had to go on my Desktop to download the drivers online. - I decide to first go and download the TouchPad drivers. Downloaded them, copied on a Flash Drive, ran them on the Acer laptop. Restarted computer. Still facing the issue.
I got the laptop for a good discount from my work (as a bonus of working there). It was a one time discount. As you noticed, I mentioned that it was recognizing it as "Standard PS/2 Mouse". That is the huge clue that tells me that the drivers are really buggy. The issue here is that the TouchPad drivers are not recognized like it is a TouchPad, but as a Mouse. A mouse that can only do right click, left click.
I rarely use the laptop's touch pad and use a wireless USB mouse. I forgot my mouse and the touch pad wouldn't work when I started up laptop. Borrowed someone's wired USB mouse and it worked, so I ran to Walmart and picked up a $7 wired mouse.
Control Panel > Programs and Features > Elan > Unistall > Reboot = Touch pad now working.
But apparently the Elan didn't reinstall as I don't see it anymore in the Programs and Features list. I thought about downloading and installing the Elan drivers, but I don't want to "fix" something that isn't broken right now.
I recently got my laptop reformatted due to a BSOD startup loop and when I got it back (the store I bought it from "fixed" it for free), I started it up and noticed that my gestures were missing.
They're kinda hard to live without once you've had them, and it is most unfortunate that I have lost these gestures. So, how do I get them back?
Some Notes: I have an Acer E5-471
My "Mice and other pointing devices" show that I have a PS/2 compatible mouse (I thought they were supposed to have like an ELAN or Synaptics something before the word)....
I tried troubleshooting and it showed me that the 3D Video Controller has no driver and the PCI device doesn't have a driver (I figured I'd include them in case they were the cause of the loss of gestures)....
I have a problem with my TouchPad , the scrolling of right side has been stopped working ... I've installed all drivers that belong to touchpad , but it doesn't work as well as before , mean it doesn't work even ( the right side ) , i just can use my tow fingers for scrolling, but the right side was so much better ..
I don't know what's up, it just turns off all the time. Then I have to go into the mouse settings and just re-click "apply" and it will be there again (even though it's still enabled).
Dell support is completely useless when I try to chat online with them.
I also have another issue where the top of my windows won't reach the top of my screen. There is a 0.5cm gap between all maximized windows and the top of the screen. It's just an empty space that shows through to my wallpaper. Once again dell support completely useless.
As you can see in my pic, I try to highlight the top of the screen but it just disappears.
I recently had to get a new hard drive for my laptop which is an Inspiron N5010 with Windows 7 and since I have gotten it back my touchpad scrolling no longer works like it did before and I cant find the setting to fix this issue.
I recently bought an Inspiron 1545 and absolutely cannot stand not being able to 2-finger scroll. The "side pad" function works poorly at best, and is so undependable that I am resorted to using a mouse whenever possible.
How on earth can I get my Inspiron 1545 with an Alps touchpad to have 2 finger scrolling similar to Mac systems? Is it even possible?
I recently installed the "new" drivers for the windows 8 upgrade for the Aspire 5250. (After upgrading I did not install the drivers until recently.) Since I installed the driver, the side-scroll on the touchpad isn't working. Is there a way to turn it on?
I got this Aspire 5560G about three years ago and it was running Windows 7. I recently upgraded to Windows 8.1 and have managed to find and install all the drivers I need for my lapop to run smoothly, except for the touchpad.
Although it works for moving the cursor and double-tapping to open files etc, it doesn't work to scroll pages. I have tried downloading the latest driver on the Acer Drivers page but it doesn't change any features.
I just bought my Acer Aspire V5-552g a week ago. Everything seems to be working fine. However, Windows advised me to install updates which I did. After installing the updates the touch gestures are not working anymore. I tried updating my drivers, which I downloaded from the Acer support site, but it did not work. All gestures are not working. What I need to do. Is this a result of updating Windows? How can I undo the update?
Brand new laptop, received yesterday. Plugged in a USB mouse today. All was fine until I unplugged it - now the laptop's touchpad will not work, despite the fact that as far as the computer is concerned, it is enabled (have gone through control panel, touchpad controls, etc. - everything thinks the touchpad is enabled). Drivers are up to date. Mouse works fine when I plug it back in, but cannot get the touchpad functioning.
I just purchased a new Dell inspiron 3542. it came with a preinstalled Ubuntu. touch pad was working fine. I deleted Ubuntu and installed Windows 8. Now touch pad is not working and Wifi adapter is also not working. I swear its only 7 hours when i purchased this laptop. and facing these issues.
I also tried the drivers from dell website. downloaded and installed. my win8 is 64 bits.
How to resolve it. is this issue is under warranty?
Two finger scrolling now works on the synaptics touchpad of my dv7 I had previously attempted to use modded drivers and other apps (none of which worked), but surprisingly, synaptics seems to have enabled it all by themselves in the latest driver, which is part of scrybe.
More about scrybe: [url]
Guide:
1. Download the ScrybeSetup.exe file from here (you can enter a junk email): [url]
2. Install the software (Make sure it installs both scrybe and the new driver)
2.1 Restart
3. Go to Control Panel>Mouse>Device Settings (Tab)>Highlight Synaptics Touchpad Vx.x> then click settings
4. Once you have the Touchpad settings windows open, you can change all kinds of settings:
Multifinger Gestures>Two Finger Scrolling (Click the gears next to the name)
Multifinger Gestures>Rotating (Click the gears next to the name)......
I have a Dell Inspiron 7000 series and 2 days ago Windows installed a critical update which stopped my keyboard and mouse working, I have had to do a system restore to get it working again but with it being a critical update I'm assuming I will need it.
I have an Inspirion 3137 with a clean install of Windows 8. My touch screen does not work at all. So far I have:
- installed all available driver updates from Dell
- installed all available Windows updates
- updated to windows 8.1
- installed all original software from Dell backup image
I tried following troubleshooting to calibrate the touchscreen and the calibration options are not available in the control panel.
I have found that the touchscreen is not listed in the device manager under human interface devices. I found an updated chipset that claims to fix this issue but it is apparently not compatible with this computer.
