Acer Aspire E5-521-219J :: Touchpad Looses Gestures And Scrolling After Sleep?
Jan 26, 2015
Win 8.1
Aspire E5-521-219J
8gb
ssd drive
I have noticed that after my laptop sleeps, and is woken back up 80% of the time I loose trackpad features, and I need to restart to regain. Reinstalled drivers from support site, did not work.
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Dec 3, 2014
I recently got my laptop reformatted due to a BSOD startup loop and when I got it back (the store I bought it from "fixed" it for free), I started it up and noticed that my gestures were missing.
They're kinda hard to live without once you've had them, and it is most unfortunate that I have lost these gestures. So, how do I get them back?
Some Notes: I have an Acer E5-471
My "Mice and other pointing devices" show that I have a PS/2 compatible mouse (I thought they were supposed to have like an ELAN or Synaptics something before the word)....
I tried troubleshooting and it showed me that the 3D Video Controller has no driver and the PCI device doesn't have a driver (I figured I'd include them in case they were the cause of the loss of gestures)....
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Jul 11, 2009
I have an a problem with the touchpad which basically stops gestures from working such as scrolling.
It only happens though when i view youtube videos in fullscreen or any flash video, the problems sorts it self out after a few minutes but it is very annoying.
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Jan 11, 2014
Just got a brand new laptop, Dell Inspiron 11 3137, and updated to windows 8.1. The touchpad does not work properly now; gestures/scrolling/pointer not working. I've spent over 16 hours getting windows 8.1 installed and then troubleshooting this issue. I've contacted Dell; updated the driver from Dell, even tried installing the latest driver from Synaptic. I even tried setting the Synaptic app to run under the windows 8 version.
Touchpads have been around a long time. It's the last thing I expect not to work properly.
At this point I am ready to send the laptop back and call it quits on windows.
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Jul 25, 2013
I first noticed the issue with sensitivity. The mouse was really sensitive. I then noticed that the gestures don't work either. I cannot scroll using the mouse. So I went into great depths and tried to figure out the problem (but no solution).
So I performed these steps:
-Changed the pointer speed to the fastest (I didn't like the slow pointer speed). The pointer was still pretty slow.
-Decided to change the TouchPad specific drivers. I go to the ELAN tab under mouse settings. I look and see that the "Options" button is greyed out. I also noticed that it said "Standard PS/2 Mouse"I decide to find the software to change the settings and located it in C:Program FilesElantech. I open ETDAniConf.exe and decide to do a test. I uncheck the right click and left click, and some other scroll settings. No avail.
-Then I decide to uninstall and install the drivers. Did that. Nothing changed. Changing the tapping, button, scrolling options does nothing. The mouse settings still shows it as "Standard PS/2 Mouse" even though the tab says ELAN.
-I decide to take a big step and just reinstall Windows 8 altogether using Acer Recovery. Reinstalled it, still facing the same issue. Still recognized as "Standard PS/2" mouse.
-I try another way to attempt to fix the issue. I try to find the most up to date similar driver. I located on that was much newer (2013 version rather than 08.2012). Installed it, restarted computer. Still no avail. Still recognized as "Standard PS/2 Mouse".I decided to go the last route before posting the issue here. I downloaded a copy of Windows 8 Pro from Microsoft website and transferred the ISO into the bootable flash drive. I split the hard drive into a clean partition (60GB) and installed fresh Windows 8 Pro on it, without all the Acer Drivers. Of couse I was missing the network drivers so I had to go on my Desktop to download the drivers online.
- I decide to first go and download the TouchPad drivers. Downloaded them, copied on a Flash Drive, ran them on the Acer laptop. Restarted computer. Still facing the issue.
I got the laptop for a good discount from my work (as a bonus of working there). It was a one time discount. As you noticed, I mentioned that it was recognizing it as "Standard PS/2 Mouse". That is the huge clue that tells me that the drivers are really buggy. The issue here is that the TouchPad drivers are not recognized like it is a TouchPad, but as a Mouse. A mouse that can only do right click, left click.
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Feb 27, 2015
I rarely use the laptop's touch pad and use a wireless USB mouse. I forgot my mouse and the touch pad wouldn't work when I started up laptop. Borrowed someone's wired USB mouse and it worked, so I ran to Walmart and picked up a $7 wired mouse.
Control Panel > Programs and Features > Elan > Unistall > Reboot = Touch pad now working.
But apparently the Elan didn't reinstall as I don't see it anymore in the Programs and Features list. I thought about downloading and installing the Elan drivers, but I don't want to "fix" something that isn't broken right now.
/edited to say *wireless* USB mouse
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Sep 17, 2014
I've been having problems with this device since the day I bought it. The second day I owned it a bad pixel jumped onto the screen. After pushing it for some time physically on the surface of the screen it dissapears for another day or two.
But my biggest problem is taht sometimes touchpad simply stops responding to any gestures or mouse cursor keeps shaking on my screen. The only ting I can do is turn off the whole touchpad and wait for it to repair itself.
Also it happens that for no apparent reason my notebook behaves like as if I had been pressing CRTL button all the time, while I dont do it at all. Pressing S key alone makes it run into save options. Left clicking on the page makes it open in a new bookmark.
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Sep 22, 2014
I recently installed the "new" drivers for the windows 8 upgrade for the Aspire 5250. (After upgrading I did not install the drivers until recently.) Since I installed the driver, the side-scroll on the touchpad isn't working. Is there a way to turn it on?
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Oct 6, 2014
the scrolling part of touch pad of my aspire d270 not working
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Mar 4, 2015
I got this Aspire 5560G about three years ago and it was running Windows 7. I recently upgraded to Windows 8.1 and have managed to find and install all the drivers I need for my lapop to run smoothly, except for the touchpad.
Although it works for moving the cursor and double-tapping to open files etc, it doesn't work to scroll pages. I have tried downloading the latest driver on the Acer Drivers page but it doesn't change any features.
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Mar 7, 2010
I recently bought a Vostro V13 (base model) with Celeron 743 + 2gb ram = Ubuntu 9.10.
I decided to switch to Windows 7 64bit. Everything runs fine, except for the touchpad. I doesn't have any multi touch capability what so ever.
I tried a few things:
Update driver automatically
Update driver directly from Synaptics
Install driver from Alps
Nothing worked. Now, I just realized that the Synaptics setting option doesn't even has the "virtual scrolling menu".
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Oct 12, 2014
I own this model since May 2013, and all this time I have this problem:
In my drivers list the NVidia GeForce Mobile sometimes is present and most of the time not.
When it suddenly appears it will stay for a few days or weeks and I can play all the modern games happily. But then something will happen computer will reboot and the driver is no longer in the list, and for month until it will appear suddenly again.
This already happened about 5 times. Unfortunately I cannot go to the repair because I bought this device in Taiwan and now I am in rural Russia.
I suppose it might be a microcrack in the PCB or maybe a bad sensor or a bad cable, who knows. This is definitlely not a driver or software issue. Or is it?
This device is very good, but without GeForce it looses about 25% of it's value.
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Mar 28, 2010
Two finger scrolling now works on the synaptics touchpad of my dv7
I had previously attempted to use modded drivers and other apps (none of which worked), but surprisingly, synaptics seems to have enabled it all by themselves in the latest driver, which is part of scrybe.
More about scrybe: [url]
Guide:
1. Download the ScrybeSetup.exe file from here (you can enter a junk email): [url]
2. Install the software (Make sure it installs both scrybe and the new driver)
2.1 Restart
3. Go to Control Panel>Mouse>Device Settings (Tab)>Highlight Synaptics Touchpad Vx.x> then click settings
4. Once you have the Touchpad settings windows open, you can change all kinds of settings:
Multifinger Gestures>Two Finger Scrolling (Click the gears next to the name)
Multifinger Gestures>Rotating (Click the gears next to the name)......
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Feb 11, 2009
it looks like Synaptics has added gesture support for their touchpads with just a software update. [url] The website says the software is backwards compatible with computers purchased in the last year or so. I just got my HDX18t a week ago and can't seem to get it to work.
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Sep 23, 2014
I just bought my Acer Aspire V5-552g a week ago. Everything seems to be working fine. However, Windows advised me to install updates which I did. After installing the updates the touch gestures are not working anymore. I tried updating my drivers, which I downloaded from the Acer support site, but it did not work. All gestures are not working. What I need to do. Is this a result of updating Windows? How can I undo the update?
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Nov 29, 2014
i'm having problems with my new acer v5 touchpad... i made a clean install of windows 8.1 and installed all the win 8.1 drivers from the acer support site. from the device id of my touchpad (ACPISYN1B71) i assumed that it is a synaptics model.
the problem now: after installing several versions of the driver, even trying the alps and elantech versions, i could never manage to get multi-gesture settings in the settings windows from synaptics - there are only settings visible for right- and left-click. where are the multi-touch gesture options for windows 8?
basic funtions work, like left click, two-finger right click and two-finger scrolling, but nothing is configurable and all the other gestures are not available.
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Nov 15, 2014
Latitude E7240 has Touchpad Alps. All works fine except settings "Flick" (Gestures -> Multi Finger Gestures).
This setting works, but after some time (random period) stops working. To fix this I need restart Apoint.exe or go to settings, deselect Flick and select it again.
My laptop's BIOS has latest version A11 and all drivers installed from web site Dell.
Also, I tried to install Windows 8 and Windows 8.1 with touchpad drivers only, but this did not solve problem.
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Dec 24, 2012
Windows update changed my keyboard and pointing devices to standard ps/2.
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Oct 21, 2014
I have an ACER Aspire R7 win8.1 and I have a problem with the touchscreen. The touchscreen is scrolling up and down by iself out of control, without touching it.
I run anti-virus and anti-malware and everything seems normal. I finally disable the touchscreen in system and everything is fine using the mouse.
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May 15, 2009
Yesterday it prompted me to install a whole crap load of uploads onto my computer.
So after the Nvidia and two others (can't remember them) I was prompted up download a new driver that would solve the problem of the scroll randomly not working.
Well they solved the random part but now it's not scrolling at all.
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Feb 7, 2013
After some driver updates (Bios and touchpad) scrolling on touchpad stopped working. I also did a reinstall of the drivers.
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Jan 7, 2012
ON MY DV6- 1410EJ NOTEBOOK ON WINDOWS 7 64-BIT, THE SCROLLING FUNCTION OF THE TOUCHPADV6.5 HAS STOPPED AND I CANNOT SELECT THE CHECK BOX TO RESTORE IT.
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Mar 25, 2009
Anyone know how to enable scrolling on the XP3 1330 touchpad? I just got Vista reinstalled on mine and I cannot find where to enable this
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Mar 20, 2010
Is there some trick to this? like 1 in 8 times it actually scrolls, it's not even smoothl, it like jumps, not smoothly scrolls the page.
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Sep 5, 2011
Yes I have scroll & zoom enabled.
I don't know what's up, it just turns off all the time. Then I have to go into the mouse settings and just re-click "apply" and it will be there again (even though it's still enabled).
Dell support is completely useless when I try to chat online with them.
I also have another issue where the top of my windows won't reach the top of my screen. There is a 0.5cm gap between all maximized windows and the top of the screen. It's just an empty space that shows through to my wallpaper. Once again dell support completely useless.
As you can see in my pic, I try to highlight the top of the screen but it just disappears.
Here's another with maximized windows.
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Feb 14, 2009
I have a Vaio SR 190 and i'm trying to use the Google Code for two finger scrolling. I have a synaptics touchpad v7.0 with Driver 10.2.4
I have Chiralmotion and momentum enabled but the google code program keeps saying "Driver support for multiple fingers is already enabled but the driver still doesn't report multiple fingers
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Mar 16, 2013
I recently had to get a new hard drive for my laptop which is an Inspiron N5010 with Windows 7 and since I have gotten it back my touchpad scrolling no longer works like it did before and I cant find the setting to fix this issue.
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Apr 13, 2012
Touch pad scrolling not working in windows 7 in my lap hp g6-1325ee
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Dec 4, 2014
I have an HP Pavilion 14-b130sa, running windows 8. Last night I switched my laptop off after using it all day for writing an essay, when I then turned the laptop back on about 3 hours later, I could no longer scroll using the touchpad. My laptop won't let me run or look at the synaptics 7.5 drivers or any of the files, as it just says they cannot be found.
I have tried re-installing the drivers, but this does not seemed to have worked.
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Mar 30, 2014
I have bought g500 and configured the mouse settings following a post for the same problem in the forum.
It was working for the first time, but after i used external mouse , then it is not working anymore. It is not handy to always take mouse with me.
(This is the screenshot for touchpad configuration on my laptop)
Link to image
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