I first noticed the issue with sensitivity. The mouse was really sensitive. I then noticed that the gestures don't work either. I cannot scroll using the mouse. So I went into great depths and tried to figure out the problem (but no solution).
So I performed these steps:
-Changed the pointer speed to the fastest (I didn't like the slow pointer speed). The pointer was still pretty slow.
-Decided to change the TouchPad specific drivers. I go to the ELAN tab under mouse settings. I look and see that the "Options" button is greyed out. I also noticed that it said "Standard PS/2 Mouse"I decide to find the software to change the settings and located it in C:Program FilesElantech. I open ETDAniConf.exe and decide to do a test. I uncheck the right click and left click, and some other scroll settings. No avail.
-Then I decide to uninstall and install the drivers. Did that. Nothing changed. Changing the tapping, button, scrolling options does nothing. The mouse settings still shows it as "Standard PS/2 Mouse" even though the tab says ELAN.
-I decide to take a big step and just reinstall Windows 8 altogether using Acer Recovery. Reinstalled it, still facing the same issue. Still recognized as "Standard PS/2" mouse.
-I try another way to attempt to fix the issue. I try to find the most up to date similar driver. I located on that was much newer (2013 version rather than 08.2012). Installed it, restarted computer. Still no avail. Still recognized as "Standard PS/2 Mouse".I decided to go the last route before posting the issue here. I downloaded a copy of Windows 8 Pro from Microsoft website and transferred the ISO into the bootable flash drive. I split the hard drive into a clean partition (60GB) and installed fresh Windows 8 Pro on it, without all the Acer Drivers. Of couse I was missing the network drivers so I had to go on my Desktop to download the drivers online.
- I decide to first go and download the TouchPad drivers. Downloaded them, copied on a Flash Drive, ran them on the Acer laptop. Restarted computer. Still facing the issue.
I got the laptop for a good discount from my work (as a bonus of working there). It was a one time discount. As you noticed, I mentioned that it was recognizing it as "Standard PS/2 Mouse". That is the huge clue that tells me that the drivers are really buggy. The issue here is that the TouchPad drivers are not recognized like it is a TouchPad, but as a Mouse. A mouse that can only do right click, left click.
I rarely use the laptop's touch pad and use a wireless USB mouse. I forgot my mouse and the touch pad wouldn't work when I started up laptop. Borrowed someone's wired USB mouse and it worked, so I ran to Walmart and picked up a $7 wired mouse.
Control Panel > Programs and Features > Elan > Unistall > Reboot = Touch pad now working.
But apparently the Elan didn't reinstall as I don't see it anymore in the Programs and Features list. I thought about downloading and installing the Elan drivers, but I don't want to "fix" something that isn't broken right now.
I have noticed that after my laptop sleeps, and is woken back up 80% of the time I loose trackpad features, and I need to restart to regain. Reinstalled drivers from support site, did not work.
I've been having problems with this device since the day I bought it. The second day I owned it a bad pixel jumped onto the screen. After pushing it for some time physically on the surface of the screen it dissapears for another day or two.
But my biggest problem is taht sometimes touchpad simply stops responding to any gestures or mouse cursor keeps shaking on my screen. The only ting I can do is turn off the whole touchpad and wait for it to repair itself.
Also it happens that for no apparent reason my notebook behaves like as if I had been pressing CRTL button all the time, while I dont do it at all. Pressing S key alone makes it run into save options. Left clicking on the page makes it open in a new bookmark.
I just bought my Acer Aspire V5-552g a week ago. Everything seems to be working fine. However, Windows advised me to install updates which I did. After installing the updates the touch gestures are not working anymore. I tried updating my drivers, which I downloaded from the Acer support site, but it did not work. All gestures are not working. What I need to do. Is this a result of updating Windows? How can I undo the update?
i'm having problems with my new acer v5 touchpad... i made a clean install of windows 8.1 and installed all the win 8.1 drivers from the acer support site. from the device id of my touchpad (ACPISYN1B71) i assumed that it is a synaptics model.
the problem now: after installing several versions of the driver, even trying the alps and elantech versions, i could never manage to get multi-gesture settings in the settings windows from synaptics - there are only settings visible for right- and left-click. where are the multi-touch gesture options for windows 8?
basic funtions work, like left click, two-finger right click and two-finger scrolling, but nothing is configurable and all the other gestures are not available.
I have an a problem with the touchpad which basically stops gestures from working such as scrolling.
It only happens though when i view youtube videos in fullscreen or any flash video, the problems sorts it self out after a few minutes but it is very annoying.
Just got a brand new laptop, Dell Inspiron 11 3137, and updated to windows 8.1. The touchpad does not work properly now; gestures/scrolling/pointer not working. I've spent over 16 hours getting windows 8.1 installed and then troubleshooting this issue. I've contacted Dell; updated the driver from Dell, even tried installing the latest driver from Synaptic. I even tried setting the Synaptic app to run under the windows 8 version.
Touchpads have been around a long time. It's the last thing I expect not to work properly.
At this point I am ready to send the laptop back and call it quits on windows.
i'm having problems with my new acer v5 touchpad... i made a clean install of windows 8.1 and installed all the win 8.1 drivers from the acer support site. from the device id of my touchpad (ACPISYN1B71) i assumed that it is a synaptics model.
the problem now: after installing several versions of the driver, even trying the alps and elantech versions, i could never manage to get multi-gesture settings in the settings windows from synaptics - there are only settings visible for right- and left-click. where are the multi-touch gesture options for windows 8?
basic funtions work, like left click, two-finger right click and two-finger scrolling, but nothing is configurable and all the other gestures are not available.
i have an acer aspire 5335 and the touch pad aint working i have not installed anything new or used a mouse or anything i have even restored back to factory settings and i cant seem to install the drivers i have downloaded them from acer offical site but they aint working. i cant even open the synapsis to even do any test or anything and i have tried the fn+f7 and that is not doing anything.
With this process able to work with touch pad in Windows 8.1. Another problem observerd that the TP behaving abnormally. It stop sometimes and sometimes move. Checked with Windows 7 , found to be working fine
2 days ago I bought a acer notebook. The touchpad is working but not the gestures. If i go to the "mouse settings", there are no specific settings for my touchpad. Just the normal mouse settings like pointer speed. I already downloaded the 2 driver which are on the acer support site: TouchPad_Synaptics_18.1.2.1_W81x64_A and TouchPad_ELANTECH_13.6.1.1_W81x64_A. I have installed boot of them sucesfully (there was the green pick).
Also for ur info there are no warning signes for unknown devices in the device manager.
How to get my Acer Aspire E15 laptop (E5-571P-55TL) touchpad working again? It worked when I began using it in January and now does not, and I have been checking the FAQs and spent hours also looking for and downloading user guide info which did not work (maybe I did not EXTRACT it correctly). The little mousepad or touchpad below the physical keyboard.
I use Google Chrome, not Internet Explorer, by the way, and not the Microsoft Account login stuff, which is messing me up too, as first I had to create a password to login to my laptop,then apparently it wants me to create and use another password and login email, which apparently I did once after some problems with it,and now I cannot get it to let me login OR send me a forgotten password for Microsoft Account. It wants to call me at a number whose last 2 digits displayed are not mine!
My laptop is just 4 months old bt I am already having the problem in my touchpad. It is not working. I had Windows 7 on my laptop. The touchpad was working very well and smoothly but suddenly one day, it stopped working. I thought it happened because I was using Windows 7 so I installed Windows 8.1 hoping that everything would be okay but even during the Windows installation, I had to use keyboard commands. The touchpad didn't work at all. It is not working even after the Window has been completely installed. For an alternative, I am using an USB mouse. And, do not suggest me Fn + F7 because I am not that dumb to not to know that simple trick. My keypad is not working at all!
I bought a new Acer Aspire E5-521-65BL and I'm having problems using the touchpad. It is switched on, but it isn't working very well. When I look in the device manager, I see HID-mouse twice, but I can't see a touchpad installed. I tried to download and install the synatics driver from the acer website, but I only get a message that the driver is up to date.
My touchpad and keyboard quit working all of a sudden. I tried to reboot and I can't select the safe mode choice cause the arrow keys on the keyboard don't work. Some people suggested that I remove the battery and reboot, and again nothing.
I have a Acer E5-511P-C98M and the touchpad stopped working. I have seen looking through other comments about this product that going into ELAN might fix the problem. Well if that fixes the problem I can't find it under Program Files. And i have also read it might be due to some Microsoft download....
Bought an Acer E 15 ES1-512-c88m first of December. Barely got 12-20 hours of use out of it. Worked fine for 3 weeks and then all of the sudden last night I opened the lid after sitting idle plugged in for 20 hours and immediately the touchpad began acting like I was trying to highlight, drag, or draw boxes around things continuously - when all I was trying to do was move he cursor. At first I assumed it was cold or confused. Shutdowns, restarts, HID driver reinstalls did nothing. After a hour or two of troubleshooting the touchpad performance worsened, to where at this point NO clicks of taps of any kind will work, so I can't pick or select anything - and am forced to navigate menus and options by keyboard - many of which I can't get to.
Final result: all I can do now with the touchpad is move the cursor around, but nothing else. The clicker is mechanically free and never stuck.I'm disappointed because my older Acer 10" D255 from 2011 has never had any issues.Sadly the only impression I'm getting is that the circuitry for the "click" function either shorted or has somehow gone "out of spec" or "out of cal". There is no way to even find out what kind of touchpad it is, because it's not listed on any data sheets.I'm guessing the best thing to do is get it replaced free of charge because it is practically new, but I wondered if there may be any other solutions with less hassle. Who would do this - Acer or NewEgg (where I got it from)?
Aspire e15 (e5-511-p9y3) Touchpad not working on windows8.1, and I can use the cursor only with a mouse. I also installed synaptics/elantech drivers but it doesn't show scrolling option in Mouse-> Device Settings.
I recently got my laptop reformatted due to a BSOD startup loop and when I got it back (the store I bought it from "fixed" it for free), I started it up and noticed that my gestures were missing.
They're kinda hard to live without once you've had them, and it is most unfortunate that I have lost these gestures. So, how do I get them back?
Some Notes: I have an Acer E5-471
My "Mice and other pointing devices" show that I have a PS/2 compatible mouse (I thought they were supposed to have like an ELAN or Synaptics something before the word)....
I tried troubleshooting and it showed me that the 3D Video Controller has no driver and the PCI device doesn't have a driver (I figured I'd include them in case they were the cause of the loss of gestures)....
I have successfully installed Ubuntu on my Aspire E3 112 and after a bit of fannying around with setting a System Password in the BIOS and trusting the Grub2 EFI settings, I have a stable system that boots in to both Ubuntu and Windows 8.1 with Bing.
BUT , The right click doesn't work on the Synaptic Touchpad. No matter where I click on the touchpad it is recognised as a left click.
I've tried installing the GPointing Device Setting but there aren't any config settings for right click.
I've heard that Synaptics have a product (Synaptics Gesture Suite for Linux - SGS-L) but it's only available to OEM suppliers.
I just bought an ACER E5-771G-54N6 and after 2 days my touchpad just stop working (Win 8.1 , 64-bit). This is obviously a software (driver) issue, and after researching and finding out that a Windows reisntall is the only solution, I find that hard to believe that this can't be fixed through a patch. These type of problems shouldn't be occurring on brand new laptops.
Tap tap-slide to highlight touchpad function is not working on my Acer Aspire E5-571 with win 8.1. I tried uninstalling and reinstalling the driver but it did not work.
The touchpad on my aspire 5517 has stopped working and I can use the cursor only with a mouse.I have windows 7.I tried system restore and used devise manager.
