Dell Inspiron 3137 :: TouchScreen Does Not Work?
Dec 1, 2014
I have an Inspirion 3137 with a clean install of Windows 8. My touch screen does not work at all. So far I have:
- installed all available driver updates from Dell
- installed all available Windows updates
- updated to windows 8.1
- installed all original software from Dell backup image
I tried following troubleshooting to calibrate the touchscreen and the calibration options are not available in the control panel.
I have found that the touchscreen is not listed in the device manager under human interface devices. I found an updated chipset that claims to fix this issue but it is apparently not compatible with this computer.
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Dec 9, 2014
I got an inspiron 11 on Friday. I started noticing that sometimes the touchscreen wouldn't work correctly. Sometimes It takes a few taps to register a touch, other times it just quits working for a few seconds. This makes it hard to do anything, and makes it completely impossible to play any touchscreen games.
After a couple days, I finally figured out that It was on battery power that I had the problems. When plugged in the touchscreen works perfectly.
I have downloaded all the dell upgrades, and windows upgrades. I've also tried to turn off all the battery saving options I could find. Under power options advanced screen I changed every option to the same for plugged in and on battery. I turned off the option for dells power saving features. In device manager I took away windows ability to put usb hub asleep. There Is probably more I'm forgetting. Basically everywhere I seen a difference between battery and plugged in, i changed.
It passes all the hardware checks, both through dell software, and on the bootup hardware check.
I use this in tablet mode 90% of the time. And returning it to laptop mode to use touchpad/keyboard just isn't acceptable
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Apr 20, 2014
I have this system running on Win 8.1; The touchpad is possessed. It moves and click on its own half the time. I've upgraded the drivers to the latest 4/01/14 release but to no avail. I've even restored the system but the result is the same.
Steps I've tried which took nearly 50+ hours to do:
1) restore, uninstall dell drivers, update to newest drivers;
2) restore, and update to newest drivers over existing drivers (included in the restore)
3) performed steps 1 & 2 with and without WOW64
I've been having to use the mouse to save me from this, however, the touchpad still takes over and moves the cursor on its own, though less frequent.
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Dec 29, 2014
I have a unit that we have installed a new battery and it still says plugged in not charging. BIOS is not updated to current version, cannot update BIOS as battery is not over "10%". When unit boots, it will not post past splash screen when ACAD plugged in. Model number is Inspiron 11 (3137) and is currently running Windows 8.1.
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Jan 11, 2014
Just got a brand new laptop, Dell Inspiron 11 3137, and updated to windows 8.1. The touchpad does not work properly now; gestures/scrolling/pointer not working. I've spent over 16 hours getting windows 8.1 installed and then troubleshooting this issue. I've contacted Dell; updated the driver from Dell, even tried installing the latest driver from Synaptic. I even tried setting the Synaptic app to run under the windows 8 version.
Touchpads have been around a long time. It's the last thing I expect not to work properly.
At this point I am ready to send the laptop back and call it quits on windows.
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Jun 10, 2013
Whenever I do a gesture from the side after not touching the screen for more than 4 seconds, it doesn't work. It instead registers it as a swipe on the screen near the edge. This is very annoying. It happens constantly.
I suspect this may be the result of a power-saving feature. Maybe the touch-screen turns off after a few seconds and needs to be awoken by tapping it before swiping in from the side. If this is the case, then please up the timer from 3 or 4 seconds to more like 30 or 60. This ruins the smooth flow of Windows 8, if I'm watching a video full-screen in IE and it registers taps of the screen as a pause command, I can't open up the start menu or dock the app to the side without first pausing the video.
Do I need to update drivers? Any update that I'm missing, but I didn't even see an appropriate driver on the driver page. None of them said anything about touch-screen.
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Jan 3, 2015
Every time I go on my laptop (Inspiron 15 5000 series), the touchscreen works for a while, and then it won't. The only way to use my touchscreen again is to shut down and the restart my laptop...
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Apr 7, 2013
My 15Z touchscreen works intermittently. It will be working just fine, then it starts to take a second to respond. Then it stops responding at all. Then it starts working again. I cannot identify any pattern to it.
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Jul 9, 2014
After the latest Windows update my machine restarted to no USB mouse activity. I checked Device Manager and could see that the USB root hub was not functioning so I then proceeded to reuse Windows update and it told me there was an update available for Intel USB hub so I ran this and after another restart and some fiddling (it tried to make me install a USB keyboard driver which I had to uncheck as it kept failing and preventing the mouse driver installing) I got my mouse working again.
However I now have no touchscreen functionality) this is shown as non fuctioning in the device drivers, it also says the transciever for the mouse isn't recognised but as the mouse works I don't really care about this).
In answer to the suspected responses, yes I do have a touchscreen (or rather did have!), yes I do have the latest BIOS, I've run the Dell update and touchsceen doesn't appear as an option for device drivers, no this is 99.999% not a hardware issue unless its unbelievably coincidental with Windows Update and no it did not give me an option to rollback my drivers for any of the devices that stopped working.
How do I get my touchscreen functioning again?
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Aug 27, 2013
I recently purchased a stock-standard Inspiron 3521 Touch running windows 8.
The touchscreen worked for the first few days but has subsequently stopped working which I suspect is due to windows/other software updates.
The system is not showing/recognising any Tablet and Pen hardware/drivers.
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Jun 23, 2014
Brand new laptop 3 days old - model 7737. Came with Win8 and touchscreen was working fine
Have updated to 8.1 and installed other software like office, etc and touchscreen is now not recognised. System says "no pen or touch device"
Device manager also shows an unknown USB device (device descriptor request failed)
Device manager also keeps refreshing (like every few seconds) - sometimes the USB device disappears completely then comes back again as unknown.
I'm sure this must be a driver issue but have tried all those I can find.
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Nov 11, 2014
I bought an Inspiron 14R about four months ago. The touchscreen worked fine until maybe a month ago. It was after the computer had some sort of update that the touchscreen stopped working. Any clue if there is a driver or something that I can download to fix this problem?
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Mar 17, 2013
I've recently bought an Inspiron 15Z 5523 (Win 8) and started experiencing ghost clicks on the touch screen (primarily on the left side of the screen). Once it starts happening, it pretty much makes it impossible to use the laptop since it starts to click/zoom/scroll randomly continuously. Leaving it alone wont fix it. I have to turn off the laptop via the power button and the problem fixes itself sometimes after turning it back on, but at other times, have to leave it off for longer. I have also tried wiping the screen clean, but doesn't work either.
How can I disable the touch screen temporarily?
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Sep 27, 2014
I just received my Inspiron 15 5547 computer 2 days ago and one thing I noticed is that intermittently the touchscreen freezes for 3-10 seconds at a time, when this happens the computer is not frozen, I can still move the cursor with the touch pad or with a Bluetooth mouse.
I have contacted tech support and they advised to give it a few days to see if it continues to happen and confirm that the computer in fact does not freeze. I am wondering if this is normal for this model? Or if this is an actual hardware issue with my computer.
I also am wondering about getting a stylus to use on the screen for drawing. If I get one like the Adonit Jot or one like used for a Samsung Galaxy Note III would that work? Would it cause any damage to the screen?
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Feb 4, 2014
Inspiron 11 touch screen stops working intermittently. Need to restart it. It was upgraded to 8.1.
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Jan 3, 2015
I got Dell Inspiron 17 7000 Series touchscreen laptop, and When I use Google Chrome browser, everything's okay from the start but sometimes it just stops responding to my mouse clicks and responds only to taps on touchscreen. Sometimes cursor dissapears when I try to move it from touchpad in Chrome. It appears when its positioned in lower Windows menu but dissapears as moved onto browser screen. Sometimes it doesn't disappear and I can move it, just can't click anything. Maybe there would be a point to reinstall Chrome?
It never happens for my DJing programs or other stuff. Oh and one more. For example, in some games and DJing program where I need to move equalizers and so, when using touchscreen I can't swipe, pull things, the whole window swipes away. Is it because of Windows 8 possibility to swipe in apps from left corner or just a glitch?
An exact example is Candy Crush (oh,dont be too harsh on me for playing such silly stuff) :D but I can't swipe candies with touchscreen, I can just tap on one and then tap on next one to make them change places. Though it wasn't like that 2 days ago,I was able to swipe those dumb candies. Have I pushed some button or something? I got Classic Shell program that converts all the menus pretty much to Windows 7 look, maybe the problem is connected with that..?
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Dec 1, 2014
I have a Dell 7520 laptop with 1366x768 res without touchscreen... I want to change my display panel to one with 1920x1080 res with touchscreen...
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Mar 26, 2013
I just bought this Dell Inspiron 15 3521 Model I15RV-1428BLK it says it's a touch screen laptop on the specifications but the touch screen doesn't seem to work at all not even once since I started running the laptop for the first time. The one I tested at the store worked fine.
Looked up for drivers with my service tag, but couldn't find nothing that fixed the problem.
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Nov 9, 2014
Yesterday i bought a Dell Inspiron 13 7347 and I dont know whats wrong with the touch screen on my Dell Inspiron 13 7347. The screen keeps flashing white bubbles, white streaks and the icons are all moving around, shrinking/expanding; and jumping from one screen to another?
I disabled the touchscreen driver and now its working fine without the touch screen; by the time i enable the driver
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Feb 3, 2013
I have a VGA plug in my Dell Inspiron 1545 and when I plug in the cord it doesnt work. I have another laptop and I used the same cord and it works. So I guess my VGA doesnt work, what do I have to get to replace the VGA in my laptop?
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Nov 5, 2009
I have tried to put it in but there is a 1/4 in pin in the way. Is there a way to remove with out any harm. My Inspiron 9400 video card is having problems.
I have tried the 400 deg for 10 min but it did not last
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Mar 31, 2009
I have a new XPS laptop and wish to sell on my old Inspiron laptop, however I've lost all my restore disks and OS disk for it that came with it. What I do have is my OS disk and driver disks that came with my new XPS laptop.
I know I'm not able to use the driver disks on my Inspiron because it's different hardware, but do we think the OS disk will install Vista on my Inspiron?
Both have their own Vista licences stuck to the bottom of the laptop and both are licenced for Vista Home Premium, so as far as I can make out this would be lawful.
So would the OS disk work? I can't see any reason why not and suspect that the OS disk doesn't include any specific drivers or anything. The only thing I noticed is that the installation doesn't prompt for a key, so I was concerned about that part.
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Dec 14, 2012
Is it possible to adjust the sensitivity of the XT3 touch screen? I'm running Windows 8 on it - the stylus works fine, but if I touch it with a finger it nearly pushes the laptop over before it registers!
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Nov 4, 2014
i have a Dell Vostro 5470. My touch screen has not been working for more than a month. It suddenly stopped working. I have tried search for fixes, but nothing has showed up. I have the update from 06/2006 for the HID-compliant touch screen and for HID-compliant vendor-defined device.
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Jan 7, 2015
I have a Dell laptop Inspiron 11 3000 2in1. I decided to swap my Dell Sata 54000 rpm HD to a SSD M500 240GB. I went in the BIOS and it does recognize the Fixed HDD - Crucial_CT240M500SSD1 240GB. I tried installing Windows 8.1 and it would not recognize the SSD HD. What I notice if I go in the BIOS and change SATA Operation to ATA it works fine. I would like to have it on AHCI because I guess that is the latest technology for reading a HD. Any reason why I can't install it with AHCI? It also did work fine before on AHCI with the factory HD that came with the laptop.
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Mar 21, 2013
I have a Inspiron 15 Intel (N5010) laptop with Win7 64bit. when I start my computer with headphones plugged in and then unplug them, no sound comes from the speakers. If I start the laptop with headphones unplugged then there is no problem (also, when I start with the unplugged, then plug the headphones in and then unplug, the sound from the speakers is ok).
I installed the latest audio drivers and codecs. But now that I think of it, I installed latest network drivers from dell site. I have a TOSHIBA MK6461GSYN hard drive and I wonder where could I check if there is a newer firmware available? Checked Toshiba site and they had some update program but that needed a floppy drive.
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Dec 29, 2011
I have a Dell Inspiron 1750 laptop and it's 2 yrs old now.
For about 6 months, it was saying that my battery was reaching the end of its usable life and I needed to replace it. However, it still worked fine, I just had to keep it plugged in.
One night though, I realised when I turned it on that the message changed from that, and instead it just said "You need to replace your battery". It didn't shut down in my face or anything the same time though, I coninued to use it and when I was done I just shut it down as usual.
The next day when I tried to turn on my laptop, it wouldn't come on. I assumed that this was because the battery died, but my dad told me that if I removed the battery and plugged in the adapter it should still be able to work fine. I did try this, but it still didn't come on.
What I would like to know is if the problem is just the dead battery, or if something else is wrong... someone told me that it could be a problem with the motherboard...
I know for sure that all laptops don't work without the battery, are dell laptops like that too?
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Aug 6, 2011
I bought a Dell Inspiron n5110 but it USB 3.0 is not working for me when i put the mouse or flash-drive in, do i suppose to install a driver to get this work? Any link for a driver? because i was trying to find but didn't work....
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Oct 26, 2009
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Here's the machine translated version:
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its under the 'ergonomic features' section
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May 9, 2009
I have a Dell Inspiron 9300. I love the laptop. I bought it back in 2003 or 2004... can't remember! It's been a while!
Anyways... I always had problems with the wireless internet. When I purchased the unit, the wireless would keep dropping speeds and lose connections randomly. I read around some forums and I swapped out the Intel 2200 wireless card for a Atheros 5001 card.
No luck. Tried maybe 6 different drivers, changed many settings, and rebooted countless times. Still could not connect to the internet at all. The swap put me in a worse situation than before
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